| J&R Computers Customer Reviews |
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Reviews 1 - 15 of 409
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| Reviewer: | BSG
(3) | | User Rating: |  |
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7/19/08 11:18 PM
I got a decent deal on a 43mm wide angle lens. I was unsure of dealing with this website due to other reviews, but stuck by for the great price. A little slow on the shipping, but well within their expected dates. I will very certainly be using J&R again in the future, as I appreciate a price-matching certified dealer.
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7/4/08 2:09 PM
I order the camera at night, and called the next day to ensure that it would go out 2nd Day Air as I had requested. It did, and the product I received was just as advertised. No complaints here.
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6/22/08 12:45 AM
Bunch of NYC theives. Ordered a Canon XTI black body SLR camera. $519. Thought it was a great deal. Got email and phone calls back about BS credit card info verification. Nothing but stall tactics and good ol' fashioned NYC bait and switch. They tried to sell me other cameras and lenses that I did not need. People on the phone were horrible with their accents and manners. Horrible service. Would not recommend to even monkeys and apes.
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6/26/08 8:18 AM
We apologize is this customer was unhappy with the processing of their order. J&R does do an Address Verification on all orders, to make sure that the shipping address on your order is listed on your credit card billing information. This is for the protection of our customers, to ensure that there is no fraudulent use of credit cards. This is the point where we needed further verification on this customers order. We were being diligent for your protection, and security of your credit card.
J&R does not practice "Bait and Swith", we were advising the customer of the back order status and giveing him the option of either waiting or changing his order to a different item. I will be contacting this customer directly to see what we may do to better assist him.
Amelia Harmer
J&R Customer Service
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J&R Computers
JRCustomerServ
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6/21/08 11:07 AM
I ordered .Mac from J&R at a significant discount compared to the Apple Store. I appreciated being able to use Google Checkout, as it is very fast. J&R shipped the item the next day, despite an estimate of 3-5 days before shipping. The product arrived the next day without my paying for next day shipping. Overall, an easy and quick process and a great deal.
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6/14/08 10:54 AM
WORST STORE EVER. I called to order a laptop, because I wanted to make sure that they have the laptop in stock I called (I did not order online). They said yes we have it in stock and we will ship it to you. You will be receiving it by by the end of the week, worst case scenario beginning of next week. I said OK ship it. A day or two later they called to tell me that they had shipped it and it should be coming to my house by the end of the week, worst case scenario beginning of next week. On Saturday the same week 6/14/08 I was waitting at home for the shipment when an e-mail came that they don't have it in stock and I have to wait for a backorder. I immediately called to see what is going on here. They said we don't have it and we will not have it. So I ended up loosing 5 days waiting for an order that they twice confirmed that they have when they actually didn't. Later I was put on a backorder, and luckily I called to find out that there is no backorder as the item will no longer be available for sale. This people are the WORST STORE. WORST CUSTOMER SERVICE. THEY LIED TO ME TWO TIMES FOR ONE ORDER. NEVER BUY FROM THEM.
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6/10/08 6:50 PM
One good this with jr is that they do the price matching and they are authorized dealer.
I ordered many things from this store and most of the time I got my item quickly. Only this time it took a bit longer time to arrive.
I would recommend this store to my friends. This review was modified by its author, rakeshsingh21, on
6/25/08 4:11 PM.
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6/10/08 3:18 PM
I was a little skeptical about this place (see some negative reviews) when I ordered by Canon HF-100 but when I ordered online, they shipped my item that evening. I'm happy to say I received the item with no problems. Thanks J&R.
Update: On June 10, the item was $20 cheaper and eventually (took a while) it showed up as a credit on my credit card. Thanks. This review was modified by its author, mamoranto, on
6/30/08 2:13 PM.
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6/10/08 7:43 AM
Comparable to Newegg. Great layout, easy to order, good phone CSR's, cheap prices, midprice on shipping, quick shipping. Ordered on the 8th, shipped on the 9th, got my tracking number on the 10th. Of course, I like to have the tracking number asap - but as long as the package ships out - who cares.
I WILL shop here again...
-A NewEgg fanatic.
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6/8/08 8:06 PM
On June 3rd I ordered a Panasonic DMC-TZ5K camera, spare battery and via email after the order, added two 4GB memory cards. Shipping was free. Everything arrived on June 5th in perfect condition. I've had a number of email purchases, most positive, but this one takes the cake. I'll certainly do business with J&R again.
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6/6/08 2:36 PM
Fantastic service! I ordered a Canon EF 70-200mm f/4L lens at the last minute with 2 day shipping and I was worried I wouldn't get it by Friday (going on vacation). I knew they allow 1-2 business days to process the order so I called up CS and they expedited the billing process so they could ship it same day for me! That was fantastic! I received the item today, on time, and I'm looking forward to using the lens extensively while I'm gone.
Thanks for the great service! You guys have great prices!
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