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Store Rating and Reviews J&R Computers

Homepage: http://www.jr.com Shop Now at J&R Computers
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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ResellerRatings Elite Member
  
Six-Month Rating: 9.24 / 10
Six-Month Reviews: 973
Lifetime Reviews: 1485
   
Lifetime Rating: 8.36 / 10 All Stores Avg.: 8.15
7.41 Pricing of Products and Services
8.46 Likelihood of Future Purchases
8.73 Shipping and Packaging
8.54 Customer Service
7.90 Return or Replacement
Show Reviews Read all 1,485 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
23 Park Row
customer support email:
custserv@jr.com
phone:
800-806-1115
customer support:
800-426-6027
business hours (est):
7:00am - 12:00am Mon - Fri

FAX: 800-232-4432


Trust and Ethics Policy
 J&R Computers Customer Reviews - Page 5
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Very Satisfied
Reviewer: Andubs
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10/19/09 10:54 PM
Item arrived in a timely manner and in condition described by the seller. thanks

Very Satisfied
Reviewer: Kelron
Click Here to See the Profile for Kelron

10/19/09 9:25 PM
JR is the best online store for saving and service. They consistently have the best prices, generally much lower than the big box stores. Thier service is very personable. I do all my electronic shopping with them

Very Satisfied
Reviewer: blatta69
Click Here to See the Profile for blatta69

10/19/09 9:04 PM
Excellent transaction. Received Item extremely fast.

Very Satisfied
Reviewer: web1617
Click Here to See the Profile for web1617

10/19/09 4:36 PM
Order placed by phone on Nuvi 755T. Prompt shipment by UPS. This is my second purchase from this company and would highly recommend J&R.

Very Satisfied
Reviewer: quick6racing
Click Here to See the Profile for quick6racing

10/18/09 1:22 AM
Excellent Service, great pricing...I would most certainly deal with J&R again.  
 
Packaging to destination was perfect, and product was exactly as advertised.  
 
A very happy (1st time but not the last) customer.  
 
Wayne M.

Very Satisfied
Reviewer: scottdowney1
Click Here to See the Profile for scottdowney1

10/17/09 8:25 PM
I bought surround sound speakers several years ago and J&R was the only one who had the best price and was legitamate. This time I bought the Nikon D90 Camera and again they had the best price by far on the web and in the stores. I saved $70 over Best Buys best price and saved on shipping and taxes. They called me to confirm I was the person charging this product online, great security. I had that camera in my hands in 24 hours. Yes, I live a state over, but so many places dont send your stuff out for days. This Store is the real deal compared to some of those bait and switch sites offering unrealistic prices.

Very Satisfied
Reviewer: ewaynea
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10/16/09 7:10 PM
Excellent phone service (Phil), immediate confirmation via e-mail, shipping within 6 hours. Great price.  
 
A+ all around.

Very Satisfied
Reviewer: DLWARD
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10/16/09 6:52 PM
5 stars EXCELLENT vendor! Best price, prompt shipping, order was well packed. RECOMMENDED!

Very Satisfied
Reviewer: tedweller
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10/16/09 3:36 PM
Hey, you guys are great, I've been searching for a vendor with this cam (Canon S90) for the past two days. Yesterday, nada, but today 'begorra!', you had it and it was shipped today also (according to your email). I was heartily recommended here from an alternate site www.kenrockwell.com, a digital imaging site and although I didn't click through to get to you, his recommendation is what led me her, so thanks to you both! I hope I'm as happy with the camera as I am with his review and your service.

This review was modified by its author, tedweller, on 10/16/09 3:42 PM.

Very Satisfied
Reviewer: vicw926a4
Click Here to See the Profile for vicw926a4

10/16/09 11:43 AM
Shipment was extremely fast, especially since I designated ground shipment. Tracking notification was very timely, and delivery was made in about 48 hours. Packaging was first rate, with double carton, no damage, and the item delivered was exactly as expected, with enclosed invoice and good explanatory return info was included in the package.

Very Dissatisfied
Reviewer: Redcloud97
Click Here to See the Profile for Redcloud97

10/15/09 10:21 PM
I ordered a Motorola Rokr Z6 and I had the following issues with JR.com:  
1.) The color of the phone I received is orange & black, not just black as shown on the web site.  
2.) All documentation came in SPANISH. An English version is only online available. The first links I received, were for a different phone or not for the manual.  
3.) I did not receive an email confirmation of my order and it did not show after logging into my account.  
4.) App. one week after I received the phone, the price was reduced.  
5.) After 2 weeks I found out the phone sends text messages automatically to a number in England.  
I will not shop at this place again.

This review was modified by its author, Redcloud97, on 10/25/09 6:00 PM.

Reseller Reply    
Posted by
11/4/09 2:11 PM
We did contact the customer to go over the issues raised. He was able to locate a manual and have his ervice provided resolve the texting issue. He is overall satisifed with his phone and did accept a price accomodation for the inconveniences he experienced.  
Grace N., J&R Music World  
800.426.6027 X 1308  
grace@jr.com  

J&R Computers
jr.com-gr

Reviewer: Esa
Click Here to See the Profile for Esa

10/15/09 3:58 PM
Your service was excellent. Your salesperson was knowledgeable courteous and effieient.  
Thanks for makeing it easy to shop

Neither Satisfied Nor Dissatisfied
Reviewer: LMC1
Click Here to See the Profile for LMC1

10/15/09 3:09 PM
Shipment of the item took longer than indicated in an initial phone call to the company, had to be rerouted by a third party entailing additional hassle. However, the Lead Representative of the Web Services Team was quite responsive, offering an apology and assistance if the item could not be forwarded on. The item was eventually received in working order.

This review was modified by its author, LMC1, on 10/26/09 9:22 AM.

Very Satisfied
Reviewer: Neuci
Click Here to See the Profile for Neuci

10/14/09 7:16 PM
Competitive price on a good product. Shipped as promised. NO problems with damaged goods. I am a happy customer. I won't hesitate to use them again should the need arise.

Very Satisfied
Reviewer: mmp-9
Click Here to See the Profile for mmp-9

10/14/09 5:42 AM
I am very happy with the professional help that I received from the J& R folks. They were very knowledgeable and patient in helping me placing the order. Fast shipping and I look forward to receiving the computer in a few days.  
 
Thank You  
RLW

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