This store was great to deal with, kept me informed of my order status.  
Haven't spent a lot of time using the translator yet, but it appears to much superior to a previous one I had. Never had a chance to fully read the manual, but I was quickly able to enter words and had no problem getting the proper translation, so it looks like it will be fairly simple to master.

Excellent management to deliver on quickly. Congratulations.

I originally purchased an Otterbox Defender I Phone case from your company on 2/10/10. I ordered a White one and paid the extra cost for expedited shipping. I did receive it in two days. I wanted to exchange it for another color so about a day or so later I spoke to someone in your Customer Service to see how to do an exchange, she gave me the directions, looked to see if you had any of the cases in the new color I wanted in stock, she told me you did and said that there would be a difference in price. I was fine with that I gave her my Credit Card info for the difference. I shipped the original White case back on 2/23/10 and received confirmation from UPS that it was delivered and signed for on 2/24/10. So I wated a few days and in the mean time I noticed that I was charged the difference of $9.08 and it was taken out of my account on 2/19/10. So I called numerous times to see when I would be receiving my new case, considering it was already fully paid for before you even received the old case back and I was told that it was not received yet and when I told your Cust. Ser. Rep. that I had confirmation that your company did receive and signed for it on 2/24/10 she asked me for the Tracking number and when she looked again said that you did receive it. She then told me that it would take a day or so to process the return and then the new one would be shipped out. So I let it go for a few more days and when I called again on 3/3/10 another rep. told me that your company was just processing the return then (almost 10 days after you received the old case) and that she would put a rush on shipping it out, but needed to see if your company had any of the new color in stock. So that was fine until on 3/3/10 i received a call on my cellphone from another one of your Cust. Ser. Reps. saying that they are processing the return but she needed my Credit Card info to charge me the difference in pricing. I told her that I was already charged this on 2/19/10 and she was very confused. So today I received an E-mail from your company saying that the new case shipped on 3/3/10 and I would be receiving it today 3/4/10...(10 days after your company received the original case back). I won't hold my breath. I sure hope not all of you customers had to deal with what I had to deal with form your company. But I do no one thing I will never order anything form J&R Music World again and I will also be telling alot of people that I come in contact with not to also. So thank you.

I placed this order in the wee hours of the morning of 1 March, within minutes of another order to another computer supply store. The other company responded quickly; the order was processed, picked, and shipped on 1 March and has arrived in town this morning for delivery by another delivery company.  
 
The order from YOUR store, however, has been less than stellar. According to what I have managed to uncover, my order languished at your company for TWO BUSINESS DAYS before it was given off to the delivery company. It managed to make it to Secaucus, NJ, approximately 6 hours later. Right now, it is scheduled for deliver (tentatively) on 9 March, 8 CALENDAR DAYS after I placed the order!  
 
This is NO way to get return customers.  
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This order was placed at 3 am Mountain Time, plenty of time before this "store" opened. The order left the vendor at 6 pm Eastern Time the FOLLOWING DAY! That's TWO ENTIRE BUSINESS DAYS! The order placed to another store within minutes was processed and shipped ON THE SAME DAY! The order to JRs was then sent to Maspeth to be transferred to another truck to go to Secaucus. It took 6 hours to go from Maspeth to Secaucus! Why not send the order to Secaucus to begin with and cut out those 6 hours of time not well spent? And why take two days to process an order?  
 
Still not a way to get return customers.

This review was modified by its author, CaptSquid, on 3/7/10 6:50 PM.

I made this purchase through Amazon, a camera for my daughter's 13th b.day, which is March 10. I placed the order March 2, standard shipping, and Amazon said to allow 5-6 business days once the item was shipped. I called J&R directly, and the gentleman I talked with said the camera would ship out that day, the same day I placed the order through Amazon, and that it should only take 2-3 days to arrive. Today is March 4, early afternoon, and UPS just dropped my pkg. off. I am thrilled. I was really afraid it would come the day after her b.day. Great customer service, and very helpful on the phone. Thanks, guys!

I am impressed witw how fast our order is being processed. I just did a track of our package and it said it's scheduled to be delievered tomorrow, only 2 days after we purchased it. Awesome service!

quick and easy was my order expreance,and a nice and profesinal sell person,sorry i forgot his name.hopefuly,he will be my next sells person.good job J&R,will be back--Hal Stigger,inventor of the *JAM SHELD.

Excellent product, and very quick delivery. I'm very happy with the transaction. Thank you.

J & R gives excellent, reliable and dependable service. Their prices are always the most competitive in the New York area, and they give you a 30 day return period. I recommend J and R highly.  
William Brodsky

J&R is the quickest, most-reliable retailer that I deal with online. In the last 6 months, I have bought a computer, a camera, and numerous small items. Love them, and can't recommend them highly enough. Since I have never had a problem, I can't say anything about customer service - haven't ever needed it!

EXCELLENT company. SUPER FAST shipping! PLEASURABLE experience!

Excellent service again from Alex. He found our item promptly. I will call again when we need anything electronic.

This item could not be inflated. I sent one to my Sister in Law in England so asked her if that was OK. No good either. Could not be inflated. You need a better quality control system to verify that items like this meet the specifications.  
I would like a replacement for my Sister in Law's defective one.

Video card works perfectly, and allows me to play newer games on my older pc - fairly easy to install, and fantastic price, too! Package arrived safely and super-fast - highly recommend this store!!

Thank You for doing business in such a GOOD WAY. It was a pleasure to deal with J&R so far! Definitely would recommend You to my friends.  
Sergei.

This review was modified by its author, serega, on 3/10/10 7:57 PM.