No communication as to when the order would arrive. Took 2+ weeks just to get the order shipped, now another 3-4 days before we receive it. Totally unacceptable.

Well, I tried the ol' BING CASHBACK route with these folks for a couple of reasons. They had the laptop I wanted, and I got a rebate (supposedly with very little effort). OOPS!!! I placed the order monday through my verified by visa card. I wanted the item shipped to a different location, which I don't believe is unheard of, but they said that was the problem.....the second time I talked to them. They called with a verification #, which I was defrauding them they would have just called the # I gave'em anyway. Well, long story short, it's been 4 days and my order still hasn't shipped, even after being promised for the last 3 days. They offered to upgrade shipping so I would have by the date I was looking for, but thats not gonna happen, as I wanted it tommorow and it still hasn't been processed. They seem to respond really well to these bad reviews, so I'm gonna post this, give'em an hour to respond by e-mail. Then call and cancel my order. I may pay more, but I'm sure I'll get it in a timely fashion.

I originally purchased an Otterbox Defender I Phone case from your company on 2/10/10. I ordered a White one and paid the extra cost for expedited shipping. I did receive it in two days. I wanted to exchange it for another color so about a day or so later I spoke to someone in your Customer Service to see how to do an exchange, she gave me the directions, looked to see if you had any of the cases in the new color I wanted in stock, she told me you did and said that there would be a difference in price. I was fine with that I gave her my Credit Card info for the difference. I shipped the original White case back on 2/23/10 and received confirmation from UPS that it was delivered and signed for on 2/24/10. So I wated a few days and in the mean time I noticed that I was charged the difference of $9.08 and it was taken out of my account on 2/19/10. So I called numerous times to see when I would be receiving my new case, considering it was already fully paid for before you even received the old case back and I was told that it was not received yet and when I told your Cust. Ser. Rep. that I had confirmation that your company did receive and signed for it on 2/24/10 she asked me for the Tracking number and when she looked again said that you did receive it. She then told me that it would take a day or so to process the return and then the new one would be shipped out. So I let it go for a few more days and when I called again on 3/3/10 another rep. told me that your company was just processing the return then (almost 10 days after you received the old case) and that she would put a rush on shipping it out, but needed to see if your company had any of the new color in stock. So that was fine until on 3/3/10 i received a call on my cellphone from another one of your Cust. Ser. Reps. saying that they are processing the return but she needed my Credit Card info to charge me the difference in pricing. I told her that I was already charged this on 2/19/10 and she was very confused. So today I received an E-mail from your company saying that the new case shipped on 3/3/10 and I would be receiving it today 3/4/10...(10 days after your company received the original case back). I won't hold my breath. I sure hope not all of you customers had to deal with what I had to deal with form your company. But I do no one thing I will never order anything form J&R Music World again and I will also be telling alot of people that I come in contact with not to also. So thank you.

I placed this order in the wee hours of the morning of 1 March, within minutes of another order to another computer supply store. The other company responded quickly; the order was processed, picked, and shipped on 1 March and has arrived in town this morning for delivery by another delivery company.  
 
The order from YOUR store, however, has been less than stellar. According to what I have managed to uncover, my order languished at your company for TWO BUSINESS DAYS before it was given off to the delivery company. It managed to make it to Secaucus, NJ, approximately 6 hours later. Right now, it is scheduled for deliver (tentatively) on 9 March, 8 CALENDAR DAYS after I placed the order!  
 
This is NO way to get return customers.  
---------------------------------------------  
This order was placed at 3 am Mountain Time, plenty of time before this "store" opened. The order left the vendor at 6 pm Eastern Time the FOLLOWING DAY! That's TWO ENTIRE BUSINESS DAYS! The order placed to another store within minutes was processed and shipped ON THE SAME DAY! The order to JRs was then sent to Maspeth to be transferred to another truck to go to Secaucus. It took 6 hours to go from Maspeth to Secaucus! Why not send the order to Secaucus to begin with and cut out those 6 hours of time not well spent? And why take two days to process an order?  
 
Still not a way to get return customers.

This review was modified by its author, CaptSquid, on 3/14/10 8:53 PM.

It is now February 21 ... I haven't received my order yet. The whole order is a memory card for a camera ... how was it shipped? I assumed it would come US Mail, since it could easily fit in a small envelope. I'm hoping I receive it before I leave for vacation in March.

i'm very afraid to write you but i didn't receive anything from jr.  
 
i went several times to local post office, but anythings was there, i mean i have spoken to  
 
the USA soldier who is in charge for the shyppement but he didn't receive any order about my shippement and he didn't know in which way  
 
can help me because he isn't allowed to provide me any declaration.  
 
I'm not able to go out the base, so the only thing that i could do, was waited the 15 of march  
 
as you told me.  
 
Unfortunally we got the date without any order, and i wanna make you aware in order to know that  
 
my time in Afghanistan is gonna over in less than 15 days.  
 
Can you please open an official trouble ticket in order to find out some informations  
 
about my shippement?  
 
I can't leave the base, for safety reason. I ask you to send me a letterhead noting with information about the package status.  
 
Can you send me an email with etter explaining the complete situation and have it notarized  
 
so I can sent this letter to j&r????  
 
My USPS tracking number is 9101172730095002193200  
 
Please help me  
 
Thank you  
 
Giuseppe Menna

This review was modified by its author, djgeem, on 3/16/10 10:45 PM.

When I tried to order online the message that it was processing continued for several minutes. I finally gave up and shut computer down. In the meantime I thought the order had none gone through so I ordered the item from another vendor. I will be sending this one back to you when it arrives. I am sorry for this error.

The order was shipped quickly. But when I received my package, it was totally broken. I ordered a black light with the hookup to run it. The bulb was completely shattered. I am very upset and am going to call customer service as soon as they open!

Description on Amazon was incorrect. Although the description on Amazon said it was for 9 Oral-b toothbrush heads (it was not directly through Amazon but rather through J&R as a third-party seller), I gather it was only supposed to be for 3. Instead of contacting me in regards to this error and offering me the opportunity to cancel my order, J&R instead shipped 3 brush heads and corrected the description on Amazon. Consequently, I was not aware of the issue until a package with only 3 brush heads arrived. I immediately contacted them in regards to the issue, but when I received a response was told that they would refund my shipping and that they could do a RA for the remainder. I then had to contact them an additional time in order to finally get the RA so I could return them. It took 4 days after they received my return to acknowledge it (it was delivered to them on the 2nd and finally acknowledged on the 6th). According to their e-mail my refund should have shown up on my credit card in 5-7 days. Unfortunately on the 17th it still had not shown up forcing me to contact them yet again to get the refund completed. Although I am still awaiting the refund on my credit card, it at least now shows as processed on Amazon’s site and so I trust it will eventually be credited.  
 
Had they contacted me prior to shipment I would have accepted the mistake and merely cancelled my order. Obviously they knew the description was incorrect before shipping me the order as the description was corrected on Amazon’s site prior to me contacting them in regards to the issue, My online receipt also clearly states that it was to have been for 9 brush heads and not 3. This is unacceptable to me and made me feel that they were trying to be dishonest and hoping I would either not notice the discrepancy or that I wouldn’t bother challenging it. At that point I feel that they should have either honored the advertised price by shipping me the missing 6 brush heads, or at the very least offered to let me keep what had already been shipped and refunded me 2/3 of my payment. To intentionally and knowingly ship a shortchanged product and then to not honor the advertised price but instead force me to waste my time and jump through hoops by having to contact them multiple times in order to get my money refunded is inexcusable.

I had a bad experience with J&R on an order placed on February 12th. The item, a Nikon Teleconverter, was listed in stock - ships 1-2 days. I ordered one immediately. I checked the site a couple of hours later and it was still listed in stock - but ships 3-5 days. I did order the item through Bing Cashback to get an additional 5% back on it. I was notified today that the item was backordered. Possibly I was placed in the backorder batch since I used Bing Cashback? Either way, I cancelled the order and will not do business with them again. Over the past year I have spent close to $16,000 on merchandise with them. They have lost a customer over what I consider poor business practices.

This review was modified by its author, jerseysse, on 2/17/10 1:53 PM.

Prior to ordering a Toshiba dvd player, I called one of your customer service reps to make sure that the unit plays both PAL and NTSC. He was gruff, not very helpful, and once I received the item was not aware that the unit could NOT be played in the USA. The power plug was for a European outlet.  
 
Couldn't you at least provide that information on the web site's description of the dvd player? I returned the item with time and money wasted on both ends.

Great service, but poor product. I purchased a LG KF9000 Prada II phone. Upon appraisal, it was determined to be a FAKE. I payed full retail price for an AUTHENTIC Prada II phone, and was ripped off. I will NEVER do business with them again, they are crooks. They took advantage of me, and stole my money. When the appraiser called the company, all he was told was that they "think they only sell authentic products."

This review was modified by its author, jkeegan, on 2/7/10 11:24 AM.

I bought an Acer computer and a Acer monitor from this company back in November. The Acer monitor is great but the computer I received turned out to be defective but I wasn't sure of it until almost two months later.  
 
The problem is that there is a excessive DPC latency issue that causes the sound to become all garbled after an hour or two of use. The computer also slows down to a crawl after lite use requiring a restart to fix it for another hour or two. I know it is not software related and there is something wrong with the hardware because I've tried it all.  
 
I've returned it to Acer once using the original packaging thinking they would fix it or give me a replacement. I got it back in plain packaging and all they did was "test" it. When I found out about that I knew Acer was trouble so I contacted J&R through email to see if I could return it for a replacement or similar product. I didn't bother to call them because in the email they pretty much told me I was out of luck and to try Acer again. Apparently they won't take merchandise back if it's not in the original packaging. That was their excuse anyway. I understand I must call for a RMA but the way it was explained in the email that wouldn't help either. Well, at least they were nice in the email.  
 
Anyway I decided to give Acer a chance again since they told me to try them again. Well I got it back the second time and all they did was reload the OS and there were actually more problems then before I sent it in. That is Acers fault though. I can't deal with Acer, no one will give me the time of day so that's why I contacted J&R before sending it in again.  
 
The simple fact that J and R told me I couldn't send it back for at least something leaves a bad taste in my mouth. I've purchased software from J and R before through amazon and they came through but I'm out of $650 dollars now because of a machine that doesn't work properly. I could try to sell it but why would someone want a broken computer?  
 
I guess that is the risk of buying online though. If it was Walmart or Target I bought it from they would certainly take it back I'm sure. So as it is now I have a machine that is just junk. At this point I would take what I could get for this even if it's a computer that isn't even half as good as this is supposed to be.

I never recieved the item I had ordered. I sent an e-mail to see if they had any information, and was sent an auto reply stating:  
 
"We’re sorry, but because of delays due to heavy email activity associated with the Holiday Season, we will not be able to answer your email."  
 
I called J&R to seek a refund, and after 30 minutes on the phone, being passed back and forth between 5 very rude customer service agents, I was promised a refund within the next 3 days. This was two weeks ago!  
 
After calling again, and being told now to wait 5 days for a refund, I have filed a dispute with paypal, as I do not trust them to attend to my order any further.  
 
Do yourself a favour, and avoid this seller at _all_ costs!  
 
- Peter

I ordered a computer on 12/29 because I wanted the expense to fall in the tax year 2009. The computer should have arrived 2-3 days later. Since the computer had not arrived by 1/13 I checked the tracking and it seems the order was taken but never shipped. Since it was never shipped, it was never charged. I spoke with Henry and he saw no reason why the computer had not shipped. So it shipping today and I'm losing the tax benefit it was I was initially seeking.  
Not a happy customer here..  
 
1/20/10  
Thank you for your response J&R.  
When an order is placed one expects it to be precessed in a timely fashion, not 15 days later and then to find out that there was not actual reason for the delay other than the order was mishandled. Your explanation that a special request should have been made on my part completely ignores the fact that it was not until My calling many days later to inquire about why I had not received the shipment was the first time J&R noticed anything was a miss.  
 
Your response only tells me that you did not make any effort to inquire about the feedback I posted.  
I would have been better if you had not answered at all instead taking the energy to post a BS response.

This review was modified by its author, adal, on 1/20/10 12:48 PM.