ABSOLUTElY HORRIBLE!!! Here is the e-mail I sent.  
 
Dear J&R Customer Service,  
 
I recently placed and order with you for a Hercules DJ Control Steel. Order number 99171388. After a week of my calling you asking why my product had yet to be sent, and you constantly messing up my address, it was finally sent out on the October 27th 2009. This was incredibly last minute considering I have had 2 events scheduled this weekend alone and that was a mere 4 days to get the product to me in Florida. But alas the shipping company said it would be here by Friday, which was just in time for my events. After waiting all day Friday October 30th 2009, I called UPS around 6pm wondering why I had not received my package. They informed me that there was no apartment number included in the shipping address. They then instructed me to contact the seller(J&R) and ask for it to be held at a UPS Hub. After doing what I was instructed to do, and receiving a promise 3 times by the J&R representative that it would be done immediately, and that I should call UPS within the hour and be further instructed, I find out after calling within the time frame that the message was never sent by the J&R representative! And now I am losing out on money all because you could not get anything correct. I placed my order with plenty of time to receive the product, this is inexcusable and something needs to be done about this. I will be calling tomorrow. Please excuse me if I seem upset, I will discuss this further with someone tomorrow.  
 
Thank you for your time.  
------------------

Horrible company and I will not order from them again. I ordered a computer and printer 1 week ago and have not received it. First I was not allowed to have a different shipping address than my billing address though I am not home during the day. Second, when I called several days ago to find out why there was nothing being done with my order (it just said it was pending, J&R said there was a backorder on the printer. They should have contacted me to ask if I wanted the computer at least. The order would have sat there for weeks had I not called with no communication. I told them I would not be home to recieve the shipment from UPS during the day and they said they would hold it for me at the UPS site. Instead today Oct 21st UPS tried to deliver and I was not home (Duh). When I called UPS to get the order held at the UPS site. I was told I did not have the option because J & R wouldn't allow it !!!! Unlike any other UPS shipment I have ever had in my life! Unbelievable. So now I still don't have a computer, in fact it will be sent back to them I guess. I am really angry and will be repeating this review anywhere on the internet I can.

I ordered a Motorola Rokr Z6 and I had the following issues with JR.com:  
1.) The color of the phone I received is orange & black, not just black as shown on the web site.  
2.) All documentation came in SPANISH. An English version is only online available. The first links I received, were for a different phone or not for the manual.  
3.) I did not receive an email confirmation of my order and it did not show after logging into my account.  
4.) App. one week after I received the phone, the price was reduced.  
5.) After 2 weeks I found out the phone sends text messages automatically to a number in England.  
I will not shop at this place again.

This review was modified by its author, Redcloud97, on 10/25/09 6:00 PM.

Well I have good and bad things to say about my experience with J and R. The good: the people I talked to over the phone were very friendly a polite. The bad: I had to keep calling and talking to the friendly people to check on my order because it took THREE weeks to process the order. With the week for shipping thats a month from the time I made the order to the time I will get the camera. I'm not sure I can recommend that kind of service to anyone, regardless of how friendly the were.

I ordered a camcorder paying extra to receive it within one day after the purchase was going to be processed (Monday)as I wanted to record the birth of my first baby. J and R did not sent the camcorder until Wednesday, today after the purchase and I was unable to record the most important moment of my life.  
I called the customer service trying to get my problem solved, and the attendant did not care when I explained and she simply asked if I wanted to cancel or not the purchase.  
A horrible experience with the store even being a long time and frequent customer.  
 

Worse order ever. Never received any call or email to say that package couldn't be delivered. A simple call or email would have fixed the problem. Will never order from there again. Customer service was no help at all!

Never ordering from JR.com again. Took 6 days just to process and ship out my order (a mouse and a memory card). Should have gone with Amazon.com or Buy.com: probably would have received my order by now. Instead, I have to wait another week. Sucks!

wrong item received. very uncooperative for return as credit or exchange.  
No help by phone nor Email for assistance.  
Will never deal with this company again.

I was very disappointed with my return of this product. I sent the product back to you over night only to find out that your receiver was on vacation and the product was not received until the person came back which was three days later. I called numerous times to check the status and I was told that the product was going to be shipped the next day and it was not shipped until 9/24/09. I was also told that I would be called back with an update and I was never called back. I spoke to Lisa yesterday the supervisor and she told me she was going to call be back and she did not. It also cost me $11.88 to send the item back over night and no one offer to return my money since it was your fault that the item was not received because of a vacation. I would not recomend JR to anyone. I would not purchase from you again. I am still waiting for the item.

it has been a month and i still do not have my package

I have a couple of issues with my purchase from JR. Firstly, I paid extra for next day shipping. The order was done on a Wednesay night and the product did not ship until Friday afternoon. Secondly, less than a week after I made my purchase of Adobe Premier Elements 7 & Adobe Photoshop Elements 7 version 8 was launched and is being sold at the same price. I will be hesitant to buy from JR again in the future.

Extremely disappointed in how this order was handled. I selected this company because they would ship the order in 1-2 days. My order was placed on 9/9. I received a notice on 9/15 that the order was on hold until I called the credit department. I called on 9/16 in the morning and was only required to confirm the shipping address. The order was not released to be shipped until 9/18 AFTER the shipping department was closed for the weekend. I had to call on 9/21 to find out the status of the shipment and request that the order be expedited, but all they offered was to send it 2nd day air. It took a total of two weeks from the time I ordered until I should receive it. I am planning to purchase similar equipment for my company; however, it is unlikely that I would consider J&R at this time.

I bought a Nokia N97 during my holiday in NYC. From the first day of use, the phone proved to be faulty: reception is poor, calls are dropped frequently, GOS not being able to catch signal, camera taking photos which are brighter on one side, phone frequently going 'blue screen' and blocking. J&R refused to take it back pointing the faults at Nokia. Because I am now in Europe (without prospects of visiting US for at least a year) and because my warranty is valid for US only, I am stuck with a $700 faulty phone that noone wants to repair for free.

I have shopped at J&R "MULTIPLE TIMES" in the past, generally ..for BIG TICKET electronic items.  
 
THIS TIME, I was a little "put off" ..that because I used my American Express Card, and ..had not registered "multiple phone numbers" with American Express ..that I was FORCED to call American Express, and give them my additional phone number. (The J&R Credit Department required this)  
 
I'm not really sure ..how a CELL PHONE NUMBER, verifies anything. People change cell phone numbers, like they change their dirty socks. On top of the fact, that ..if you are lucky enough to have a cell phone ..and a contract with AT&T, in today's economy ..it should be safe enough to assume, that the American Express Card holder (myself, for over 10 years), pays their bills.  
 
Just odd.  
 
DELAY OF PROCESSING, also ..added angst to my concerns, that ..there would be (and there were) ..MULTIPLE STEPS REQUIRED, to process my order. Sort of insulting, really.  
 
AND, the "eternal hold loop" ..trying to get someone from the J&R Credit Department, to answer the phone ..was extremely exciting. (yes, I am being cynical) (laffing)  
 
I understand the need for security and identity theft safety .......but, some things ..are just CLEARLY OBVIOUS.  
 
Seriously.  
 
IN CLOSING, despite the pricing structures at J&R ..I will probably have to FIRST CONSIDER, a more hassle-free experience with Tiger Direct. Their customer service response times ..are seemless, and they are extremely reliable.  
 
----------------------  
----- U P D A T E ----  
 
I am providing this update ..as, my order that was placed on 30 August 2009 ..finally arrived from J&R.  
 
Let's just say, that I hope Nintendo provided a little better protective packaging on the individual items that were shipped, than ..I found in the 20 lb. box that I opened.  
 
There was a huge bubble pillow loosely floating in the box, and ..I was flabbergasted to say the very least.  
 
Of course, since the Nintendo items were purchased for an October Birthday Gift, it won't be until "then" ..that we find out if the Nintendo products were damaged during shipping. I mean seriously, we are talking about electronics, and I would have expected ..that the items would have been handled with better care.  
 
Not to mention, that there was no packing slip or RMA Number enclosed in the box. Just a generic "Thank You" ..but, once you've cracked the seal on this product, you own it. How fashionable.  
 
A hard lesson learned ..N-E-V-E-R A-G-A-I-N!

This review was modified by its author, Lisa A Johnson, on 9/14/09 7:19 PM.

A few days ago I bought a DVD Recorder at J&R because I always bought my Electronics there. Unfortunately, this time it was a negative experience.  
 
The Return Policy on J&Rs website clearly states that if you are not satisfied with your purchase, you may return it, with everything in new condition to avoid a restocking fee, within 30 days for a refund or exchange.  
 
The lighting on the DVD Recorder was very weak, and I could not read the display unless I was within inches of the machine. Therefore I was not satisfied with my purchase.  
 
When I returned the DVD Recorder to J&R the next day with everything in perfect condition, they still demanded a restocking fee of 15%, which at the end was reduced to 10%.  
 
According to the Return Policy displayed on J&Rs website, I should not have owed them anything. I am very disappointed and I will not buy anything from J&R in the future.  
 
May I add that the Customer Service agent was the nastiest I have ever experienced.  
 
-----------------------------------------  
 
Update - October 1, 2009  
 
Nearly 4 weeks have passed since I was promised a refund. I still didn't receive it. I believe that J&R makes empty promises in response to a negative review, to make it look as if they solved the problem to the customer's satisfaction. Great business ethics!!!

This review was modified by its author, ubibubi, on 10/1/09 5:35 PM.