I purchased a digital camcorder with 7 accessories through this website. I figured that when spending $2,400 on equipment, it was better to go right to the source. I never checked this website since it's Sony (it SHOULD be safe).  
 
I received the camera bag and 3-year warrantee within a few days. However the camera, extra batteries, tripod, etc still had not arrived after 3 weeks.  
 
When I checked the website, everything I bought was listed as "shipped" with overnight delivery. I checked the site daily and for two weeks, all items were marked as "shipped."  
 
To make things more interesting, according to the website, the date these items had shipped were two years from now. They had already shipped TWO YEARS IN THE FUTURE.  
 
To make a long story short, Sony would not cancel my order, they will only refund me once I returned the products (which I still haven't received). They can't give me a tracking number for any of the 6 missing items. They have given me a tracking number for the two items I did receive.  
 
Customer service is HORRIBLE. For a week they've been telling me that they're waiting to hear back from "the warehouse" to get me a tracking number. They make it very obvious that they don’t care whether or not your situation is resolved.  
 
Stay away from this website. Sony may make good products, but they're hacks at retail.

This review was modified by its author, NonyaBitneth, on 8/17/06 5:05 PM.

DO NOT buy from SonyStyle.com  
I placed an order on 2/19/06 and today is 2/25/06 and I don't have the product on my hands nor any updated email telling me about the shipping date. The order status still showing "Ready for Shipment"  
DO NOT buy from this store. You could find the same or better prices on the net with better customer support and/or fast delivery.

I tryed to buy a computer at sony style, but i needed it for a certain date, and the dates they provided me when made my order, moved further away, the customer "online" service is awful you send an email and wait one bussiness day for an answer, I called them to try to at least change my shipping method, but the guy said that once you place an order, the absolute one thing that can change is the dates they give you, that can be pushed further and further away.

I had read reviews of Sony on this website before but stupidly I still went ahead and ordered a Sony Vaio S580 laptop because of its looks. The issues began immediately, the order was shipped late even though the website said it was "in stock". A customer service representative told me "in stock" doesn't really mean that parts will be in stock when they start assembling the computer! What is the point of saying so then? The laptop finally arrived and within one day of operation it locked up, refused to boot and gave the message "Hard drive not found"!! The build of the computer was also not very good with a rattling battery and cheap wifi switch that looked like someone had just tacked it on. I returned the laptop the very next day and guess who has to pay for shipping? Me. They sell you a defective product and you have to pay to return it to them. Now they are telling me they will take 8 weeks to refund me. I will be out nearly $1300 during this time and of course lose the return shipping cost of $50.  
 
Please do not make the same mistake I made. I have found to my loss that the Sony brand name of the past has no meaning anymore. Now they make flimsy, low-quality products and aggravate customers by their unethical sales practises. There are many better companies out there for all sorts of electronic products, you don't have to allow yourself to be abused in this way.

Sony Style clearly advertised 2 rebates as being valid for the DRU-720A dvdrw on that product's order page. I ordered in good confidence that Sony would fulfill what it had advertised as part of the purchase price of this drive. 2 months later I got a postcard saying that one of the rebates was invalidated. I called sony rebates and the csr "jason" told me that he was aware that Sony Style had advertised the 2 rebates and that they would validate the rebate. I still had not recieved the rebate by January so I called Sony rebates again and they stated that they had escalated the matter and could not validate the rebate despite what they termed an "error on Sony Style's part". I contacted Sony Style and they basically told me that advertising 2 rebates was a mistake on their part, but I would be out my money. They offer rebates and then do not pay and leave you with no recourse.

Will never again buy from Sony Style. I believe it is a fraud. bought a 19" monitor, total invoice:$635.99, it was never delivered for unknown reasons (FedEx arrived to this state but never arrived to my address) They accept that they received back the monitor but by today December 9 I do not have my money back or the charge oif my credit card reversed. Asked them to re-send the monitor and they do not accept that. Have to pay for another one. They say payment will be reimbursed in 7 to 10 working days. By today it is over one month and nothing.

Horrible customer service. Order was cancelled without emailing me or anything. I was waiting on a much needed burner and it never came. I will never shop there again.

I am an engineering student in college and wasted way too much money on a vaio laptop. after a year it is going in for repair for what should be a third time, i fixed it myself once. it took 2 weeks to get them to send a box. within a week of its first repair it was still shuting down by itself, if they tested it they would have known they didn't fix the issue. dont waste your time or money.

I bought a Sony digital camera from Sony website.  
I paid the highest retail expecting good service.  
The purchase came with a $55 rebate, after sending  
in the rebate forms, I never heard from them.  
I contacted them 3 months after the purchase.  
First they gave me a lot of non working phone numbers, then, when I finally reached someone, I  
was told to wait as it could take several months.  
Now I am told the rebate offer is closed.  
If you want to pay the highest price for a Sony  
product and don't expect any service, that's where  
to go. I will never shop at sonystyle.com again.

So far Sony has given me the wrong tracking number and they shipped my Package 6 to 8 day ground instead of the agreed upon 3 to 5 day mail. I thought I might be able to slip through the cracks with this company and at least get my order on time. Nice going, Sonystyle. I should have just listened to all of these posts. I didn't think it could happen to me, but now I am on the "I TOLD YOU SO" list. I feel so suckered....

NEVER, NEVER, NEVER EVER place an order with Sony Style.com. If you do, you will SORELY REGRET it. Here is my story:  
 
Our cheap old PC was on the fritz, so my wife & I decided to purchase a high end model this time, from a reputable company. And who better than Sony, right? WRONG. We placed a $2500 order in late November, expecting to have it well in time for Christmas. WRONG. Although the computer appeared in stock on Sony's site, it came up "out of stock" after we ordered. It took multiple phone calls to their customer service dep't to resolve the issue, and each time we got a different story. Sony is completely inflexible about orders and refuses to change anything once an order's placed (so when they told me the monitor was out of stock, I couldn't just change this to another model--although the next time I called it wasn't the monitor but another part. I finally figured out they were just way behind on orders and stalling.)  
 
Anyway, this was bad enough, but we finally-- after threatening to cancel the order if it didn't come by Christmas--got the PC on 12/23. Happy celebration for about half an hour, because after setting the computer up, IT DIDN'T WORK. The computer continually crashed, and finally wouldn't even turn on. I called Sony's technical support line and they were amazed themselves at their own incompetance. They had me take the PC apart for about half an hour, removing and plugging in memory chips etc. Nothing fixed it, and I also noticed as I took the computer apart that one of the screws was missing from the back. So either they sent me a refurbished model or one poorly put together. Finally they offered to have someone come and fix it. I accepted at first, but after thinking about it, and hearing they couldn't send anyone for 6 days, I decided to send the thing back.  
 
Now, guess who had to pay for return shipping? If you think Sony covers their own errors or feels apologetic about sending defective merchandise after making people wait a month to get it, think again. I had to put out about $100 for shipping, and spent hours on the phone with them, doing set up, take apart, repacking everything and carrying these massive boxes for return shipping. To top all this off, they took about 8 weeks to refund my account, so I was out $2500 in the red for all that time, which isn't pleasant either.  
 
In sum, in my experience with Sony, I lost $100 and hours of my life to aggravation and bad feelings. Sony Style showed no apologetic attitude for their defective merchandise and turtle slow movement, and even continue to send me spam. As if I would ever buy anything from these creeps again.  
 
If you are a masochist who enjoys being abused, then by all means go ahead and place your order with Sony Style. You'll love the experience like needles and rubbing alcohol. If not, avoid them like plague.  

I stupidly placed an order with Sony Style website after getting my Sony camcorder as a gift - I shopped around a little (not enough) but didn't see all the accessories I wanted in one place, plus I got a 20% coupon from Sony Style with the camcorder so I thought, "why not?" Here's why not. -  
 
Ordering itself is laborious. Their site is slow! I order a lot of stuff from a lot of places, and it's SLOW. And awkward. Order finally gets placed, I upgrade to 2 days shipping, and the order doesn't ship for 3 business days, even though it's in stock. Why?  
 
Then it finally comes, Fedex, signature required. I leave a nice note to Fedex about how it's really me, and I release them of all liability, and he can just leave it at the door or with my neighbor (he left a box from another site that day!) and he leaves another note that he can't - shipper's orders.  
 
I called Sony this morning and they said they refuse to ship without requiring a signature of the purchaser (not a neighbor). They said "it's always that way" - otherwise they "lose too much merchandise". They were quite rude.  
 
I told them how much they suck and how they should put a giant disclaimer on their web site should someone actually order something. I told them to enjoy getting their order back from Fedex.  
 
Then I found the exact 4 items on Amazon, all in stock, for $37 less for the total order, free shipping (Sony was not) and no tax (Sony charged sales tax). That order took less than 3 minutes start to finish. The Sony order took forever to place.  
 
I'm such an idiot. Why didn't I do that to begin with?  
 
Unless you MUST, I cannot in good faither recommend Sony Style over ANY other reputable retailer. They just don't get it.  
 
Online ordering is about convenience. If I sat at home all $%&# day to wait for their package, I couldn't afford to order their full bloat retail priced products! And I'd grow old waiting for it to begin with.

The worst customer experience ever. I have called customer support to get a shipping status of my order and every day i get a different answer. I have been promised emails with status and call backs and they never come. I used the online "contact us" feature and i never get a response. I just got of the phone with them and i really have no confidence i will ever receive my order.

I will never deal with this company again. I purchased a refurb external DVD writer from their website. The drive was suppose to be in stock. On the day they were suppose to ship the drive they cancelled my order. After one hour on the phone they said it was out of stocks so they cancelled the order. The agent said that they do not know if they have stock until they try to pull it for shipping. So they had actually oversold this product by accepting more purchase then the amount of product they had. I inquired why an e-mail was never sent to notify me that the order was cancelled. The agent said they had not bothered to e-mail the customers but they expect to send out cancellation notices at a later date.  
 
This is just extremely poor customer service. The agent was rude and extremely unhelpful. She did not care that people would be waiting for the product for Christmas when they had secretly cancelled the order.  
 
Steer clear of this company.

This review was modified by its author, 666brian, on 1/1/05 11:07 PM.

HORRIBLE HORRIBLE>>> never order from sony style... Great products but horrible service,, wanted to order a laptop with external dvd bundle but it was out of stock,, the bundle is 100$ cheaper,, I was old by sales that I can order the drive afterwards and they will take the 100 off,,, I called back and now was told that they ran out of the 100$ coupons and i cant get the discount now, after i already placed my order... when i received my laptop it was missing a free watch that they advertize comes with order.. called customer service and was told they ran out of them,, i was told to call the manufacturer.,. they said we sent sony X amount of watches,, seems like that took more orders promising the watch then the amount they had.,,.. now the watch is out of stock and being discontinued.. I paid much for from sony then i would have if i ordered somehwere else,, only ordered from sony to get free gifts that was never received.. returned entire order.. total waste of time..