I ordered a PSP Daxter edition through Sonystyle.com on 12/4. This item was intended to be a Christmas present for my 6 year old son. At the time of my order, the item was backordered but estimated to ship on 12/13. Due to the tight timeframe, I contacted customer service to inquire about the validity to that ship date. Although no promises were made, I was told that Sony is usually very accurate with dates. With Sony's great reputation as an electronics manufacturer, I expected great service and felt confident to continue with the order. From 12/13 onward, I continued to check my account on-line to be sure I would not be left without this item at Christmas. There was no shipping information on my account, nor had I received any communcation about shipping delays from Sony. I contacted Sonystyle customer service and was told that the item was still backordered and no shipping promises could be made. So, I found the same item at a Best Buy 20 miles from my house and drove out of my way to be sure I would not disappoint my son. After making the purchase at Best Buy, I contacted Sonystyle to cancel my existing order that still presented no shipping information. When I spoke with the rep in San Antonio, she said that although there was no shipping information on my account, the item was in the Carson warehouse and was "picked" for shipping and therefore could not be cancelled. I asked when the item would arrive and initially could not receive confirmation that it would arrive by 12/24. After expressing my extreme dissatisfaction to this rep, I asked to speak with a supervisor. I was told that "the supervisor will not tell me anything different" and was repeatedly refused the opportunity to express my frustration about Sony's poor service to a manager. I have never experienced such disregard to customer feedback! After continued dialogue with this rep (who continued to not allow me to speak to a manager), she changed her story about the shipping and told me that shipping would be expedited to be in time for Christmas and that I could not cancel or return the item which I no longer needed. Given no other option from this rep, the only choice I had was to return the item upon its arrival. After that very disappointing experience with customer service, I then noticed that I was charged 2 times for this PSP and the extended 3-year service that I had purchased. So....I contacted customer service AGAIN to find out why I was charged twice for this item that I still had not recieved and no longer even wanted. The rep in this dialogue was much better, but could not provide any resolution to my problem either. She confirmed that the time shipped from your warehouse on 12/20 and that it was in FedEx's possession. So, any delays at that point were due to problems with FedEx. She placed a tracer on the package with FedEx and the item finally arrived on 12/27 - after Christmas!! AND....I received two PSPs even though I only purchased one!!! Hence, the double charge on my credit card!! And now I am calling Sonystyle's 800 number and have been on hold for over 30 minutes. This has been a terrible experience. I expected much better service from Sony and can assure you that I will NEVER purchase a Sony product again. I will also be sure to share this story with those around me as I don't think anyone should be subjected to this terrible service.

I ordered a Sony Walkman 2GB MP3 player as a Christmas Gift. I have a Sony outlet store 2 miles from my house, but decided to order on line because it was $10 cheaper and had free next day delivery. Well needless to say, it never showed up. I got notification from Sony that it had shipped on the 22nd. Found out it never shipped. Now, on the 26th, waiting for a manager to call me, which they said could take another 48 hours. So much for Next Day Delivery!!!

Terrible, they are not user friendly. For the 2nd time i asked if they can ship to a business address. I was assured that it was not problem, and I gave then the business address with the business name. Sony uses FedX to ship & FedX is very stricked on shipping address's. The address of my business is under my business name however sony keeps using MY NAME as the business name and FedX doesn't deliver the package. When I call sony cust service, they tell me for security purposes they can't change anything. When I asked to speak to a manager, I was told a "request" would go in and in about 2-3 business days I should hear back. I am still waiting for a manager to call me back from my purchase problem back in Aug of 07. Great deals some times and great products but absolute terrible customer service. I feel they only worry about getting your money, once the order has been made, they could care less...

Shady folks! I would not recommend. Bad customer service, inaccurate ship dates and poor prices to boot! I couldn't get a hold of them over the phone so I (after several attempts) finally posted my question to the "Customer Care" center and waited for a response. Although the site said I would receive a response within one business day I did get a response until 4 days later and then she didn't even address my question! I replied back to repeat my initial question and am still waiting for an answer...

I order my 40 inch TV through sonystyle .com on nov4 2007 and till date no updates from sony on my order!!! i called customer service and to my surprise THEY don't know what happened to my order and ask to call back again in 2 hours because there systems are UPDATING!!! Called after 3 hours still systems UPDATING.. like this i made about 4 calls and suddenly realised Customer service closes by 5PM!! it'snt it funny??  
All i can say SonyStyle.com sucks!!i'll never make mistake ever again and nor advice to my friends and families..

I ordered a camcorder from sony style. I consulted with a rep from Sony style but when I received the camcorder it was not what I wanted. It was a very low end camcorder and I had wanted more features so I returned it. I returned using the Postal Mail but I put a tracking on and a delivery confirmation. Their website says after receiving the merchandise the credit should take about 7-10 days. It is now July 24th and I have not received my credit. I have called them about once a day and everytime they tell me that they do not know where the credit is, ask me for the tracking number and evalate the problem to the next level. Each time I call I spend at least 30 minutes on hold. Awful, awful customer service.

Ordered a replacement battery from Sony Style. They shipped me the wrong battery, not the one ordered. I didn't realize it was the wrong one until I inserted the charged battery in my Sony DSLR camera and it said it was incompatible. I contacted Sony and they refuse to exchange outside 30 days of shipment.

Sony customer service is terrible.  
 
I ordered a refurbished laptop. The one I ordered was supposed to come with XP Pro but arrived with XP Home. I was okay with that but wanted a credit for the difference.  
 
Long story short, after a multitude of calls to customer service and tech support and promises that this problem would get fixed, it's still not done a month after I ordered the machine. I have serious doubts I will see a credit.  
 
I own many Sony products and this is a nice machine but I will never buy another Sony product (certainly not an expensive one) after this experience.

A warning about SONY VAIO... The boxed product seems stable enough, until some time passes and the computer is outdated (less than a year later 'something' will be outdated no matter how great your computer is).  
 
You call SonyStyle and SonyVaio Customer Service/Tech Support, right?  
 
They tell you whether or not your upgrade will work, how to change settings, etc...  
 
And you go and spend a lot of money on the upgrade.  
 
Well, then it doesn't work! And you call again (and spend over 6 frikken hours on the phone with 8 different tech's and 'specialists' only to be told... <get ready>  
 
"Well, tech support only gives PERSONAL opinions, not professional ones, so we can't be held accountable for their wrong information"  
 
and  
 
"I'm sorry that technician gave you wrong information. There's nothing I can do."  
 
(actually, all I would need to do is to get into their LOCKED BIOS (No one locks their BIOS) so I can change TWO settings. But they don't know "how"...)  
 
Anyway, finally I was told that a Senior Customer Service Representative would call the next day (yesterday). Of course, NO CALL.  
 
Bottom line--if you only use your computer for basics, and never--ever want to upgrade or replace ANYTHING--then a Vaio is okay for you. If, on the other hand, you might need help (tech support) for anything, might want to upgrade something (ie RAM, video card, sound card), or anything... or if you think that a part might fail EVER and you'll need to replace it--then you might want to consider a different brand.  
 
They freely admit that their tech support has made errors frequently and that they started this unwritten disclaimer that the tech support is not professional, but personal, help.  
 
I thought that by spending more money (Vaio's are very expensive compared to other brands of boxed-set computers) I'd get better service. NOT.  
 
Dell was FAR better, and if I ever buy another prepackaged computer, I'd go with them any day.  
 
But never again with Sony.  
 

it would take 45 mins to write this out properly and include everythign that went wrong with my Sonystyle order... so Ill summarize in bullet format:  
 
1. I purcahsed their KDL-52XBR3 52" LCD for $6,799. I know this was the sucker price, but I had previously ordered this tv from tweeter.com and 3 weeks went by and no order update. tweeters website never said there was a wait. So I bit the bullet and ordered from sony... and got the "white glove" special delivery... the tv is pretty heavy and it takes 2 people to mount  
 
2. I previously purchased the Sony recommended LCD wall mount for like $400... a ridiculous price I know, but I wanted everythign to be perfect for my $7000 tv. the wall mount was a joke... a complete joke.. first, the wall screw holes are limited and NONE of them properly align with the stud distances in a standard house... luckily, I mounted 4 screws in the center stud location, but the ends are only in drywall... it seemd sturdy enough for my tv.  
 
3. the tv finally arrives... 2 guys bring the tv in based on the extra money I paid for the special delivery... only my wife waas home, so I was hoping the two guys would simply lift the tv and place it on the already mounted tv mount... since my wife and I couldnt do it... nope, they cant do it. they can only drop the tv off and remove the refuse and boxing... (a mistake by the way, if you ever want to return an item, you MUST have the original boxing)... so I paid a couple hundred dollars for delivery for NOTHING.... im a sucker, I know.  
 
3. then, I get home and want to mount my new tv ive waited to long for... and its missing a few items! WHAT!!!!!! the tv was missing the remote control... maybe the delivery guys left it in the box, or it was simply omittted in original packing process.. also, its missing the 4 hooks that connect to the tv, that clip onto the wall mount unit. UGH... my $7000 tv has to wait on the floor until I recolve that... so I call Sony, and wait ont he phone 45 minutes, and spend another 30 minutes explaining what was missing... what a frustrating process trying to explain to the Do-do what I was missing... she tells me she's sending me my replacement items... 2-3 days go by, and I receive a package from Sony... I open it, and its the remote control, but NO mounting hooks (that the directions say COMES with the tv by the way).... so i figured it would arrive the next day in a seperate package.. and I wait, and wait 4 days... and no hooks arrive. I go through the whole process AGAIN, I spend an hour on the phone trying to tell the customer "service" rep what was still missing... a nd she assures me a replacement is on its way... meanwhile, my $7000 tv sits on the floor, NOT being used for 10 days now....  
 
4. a Couple days later, my replacement package arrives from Sony... finally, my hooks right? I open it, and its another F_)#*$)#$# remote! OH MY GOD! OH MY GOD! I was beside myself with anger... its one thing if you have toruble with a $200 tv... its another thing when you drop $7000 on one and go through this bull crap. So i call them back again... there was some issue about how sony.com and sonystyle.com are different customer service reps, and the number I called had NO RECORD of my previous complaints, and i get transferred to the right customer rep, and that person doesnt see my order number.. blah blah. a nightmare of holding on the phone... in the end, I finally got mounting screws sent to me... i put them on the tv... the hooks dont align quite right and the sscrews they provide arent the right size... i figure it out myself and get the tv hung... I THINK it will stay on the wall.. but Im nervous about it.  
 
5. then 2 weeks ago, I noticed the same tv I purchased was $1,500 CHEAPER on Sonys website... I called them to ask them to match their own price and reminded them the trouble I went through up to this point... the guy finally tells me, the price match policy only covers 30 days, which expired 2 days ago! WHAT!!! WHAAAAAAAAAAAAAT!!!!!!! I told the guy, I did not have the tv I ordered until 5 days ago, and reminded them of the issues I had.  
 
in the end, they caved and gave me a $1,500 refund... I think, i havent seen it post yet, but I believe its pending. In the end, I regret spending the extra money for the Sony... its the first, and last Sony I buy... not because of the product, but because of the customer service... in the end, it appears the japs who make the tv are dead on, while the lakeysha customer service U.S. based custeomr service reps can't follow simple instructions... it was a terrible experience that I wont go through again, with Sony

This review was modified by its author, aringhof, on 2/15/07 7:16 AM.

I wish I had read this site before ordering from Sony's web site. I called them up and talked to a friendly sales rep to buy a new 52" LCD TV. They assured me that the unit was in stock and would be sent out the same day if I placed the order right away. I'm heading out of town soon, so rather than taking the 'free shipping' option, I opted to pay an extra fee to get 3 day shipping.  
 
Bottom line, I never received a confirmation e-mail, had to call back to get the order number, the unit didn't ship till a day and a half later -- if it has in fact shipped and their so called 'order status' page links to FedEx's web site with a bogus tracking number. I called FedEx and they have no record of the product shipping and indicated that the tracking number supplied by the link from Sony's site is totally bogus. I tried calling their 'customer no-service' but no one will talk to me.  
 
I've check my credit card statement online and I still don't see a charge from Sony on the card. My guess is that the product still hasn't shipped. I'll be pissed if I paid for 3 day shipping and the product comes in while I'm out of town and get returned because there's no one here to receive it.  
 
If you have not purchased from this site, take everyone's advice and stay very far away from Sony's online store. However runs that thing should be immediately fired. Every comment from this site should be entered in into the performance review of every manager there. Its totally unacceptable to treat customers with such disregard.

Although I have made and will continue to make many online orders, I am a careful person when it comes to choosing merchants. At least I thought I was until now. I needed a simple AC power supply, the AC-E45A for a Walkman CD player I had purchased earlier. It was a $19.99 item at Sony Style. Who in the world would not trust Sony, I reasoned, so I never thought to do any research, especially for a $20 widget.  
 
My first uneasy feeling was that I never got any email response after I processed my order via credit card. Not big deal though; it was only $20 and it was Sony. A respectable 7 days later I found a large plastic Jiffy TuffGard bubble-packed envelope in my mail box. The package arrived via USPS and felt pretty light and rather empty.  
 
When I got inside I began to open the envelope. These things are the most well sealed items I have ever come across, and the only way in was with scissors. Once inside I found a Sony magazine showing different products, a one page packing list showing my ordered product, and a one page legal document from Sony. Conspicuously absent was my $20 power supply.  
 
Well I understood how someone could stuff this package and totally forget to place the product in the package. Not a problem, just call Sony customer service and they would appologize for any inconvenience and immediately ship me my product, right? Wrong! This is where it went south for me.  
 
Upon reaching Sony customer service, the lady listened and stoically told me that I would need to file a shipping claim. She said she would immediately email me a claim form, and I would need to fax or send it back. I was a little taken aback so I reiterated that this envelope arrived totally and almost indestructably sealed, and that the product was obviously never placed in the package. She said that I would need to file a shipping claim and Sony would review the claim and decide what action would be taken. When I asked what would happen if Sony denied the claim she said that my only recourse would be to file a claim with the USPS. Now my mind was really blown, and I asked to kick it up a notch and speak with a supervisor. She said no one was available, but would have one call me just as soon as they got out of a meeting.  
 
Well that was about noon and no call ever came. Also I never received the emailed claim form that she said she would immediately send. It is just the next day now and this is not over yet. I don't know how it will turn out. I may ultimately have to call my credit card company, even though my card was charged immediately.  
 
So even though in the end I may wind up with the product that I have already paid for, the damage is already done in my book. I can honestly say that in the hundreds of online purchases I have made this is a first for me. Yes I have had some problems along the way, but the online merchants always immediately and courteously rectified the problem. No matter what the outcome ultimately is here with Sony. They taught me a lesson and exposed their colors so to speak. I felt it only right to share my experience with the world.

I can not believe a brand such as Sony would allow such a poor service to taint their image. I purchased a Marine Pack SPK-HCB from Sony Style. I informed the sales rep that I had to have the product by the weekend,(order day was a Monday), the rep said the product was getting shipped from San Diego which was only 75 miles away and that the regular shipping would have it to my house by Friday at the very latest. Well today is Thursday and I decided to track the package only to see it left the East Coast yesterday and not San Diego. Not only that, the product was not scheduled to arrive until September 6th. We we will be long gone on our vacation! I called customer service and that was a complete joke leading me to wonder why they even have that department. They directed me back to sales, and to her credit she tried to help me find another place to purchase, but by now we have no chance to obtain this product before we leave. It is a shame, because generally I do like the Sony brand, but unfortunatly, I have purchased my last Sony product. If you are lucky enought to read any of these reviews, run......run away. On a side note, I have found most everything much much cheaper on other online websites.

I've bought two notebooks in the last month. Model SGN-VG240. The first one I ordered the black keyboard with and it came with the keyboard bowed outward(this is not an ergo keyboard by the way, it was messed up). So I sent it back and they decided to withold the original price that I paid for them to ship me this defective notebook. This bothered me but they offered me free overnight shipping on a new one so I took them up on it. Well the new one just arrived yesterday complete with dead pixels and a glow in the bottom inch of the LCD. I have sent this back and after two orders concluded that Sonystyles New Laptop Quality Control is nonexistent. What a pain in the butt. I won't be purchasing anything from sonystyle again.

I wished I read these reviews before making a purchase. As with many before me, and I'm sure many after me, I took it on faith that I could trust Sony.  
 
Sorry to say the experience so far has been abyssmal, and any other online outfit that does business this way would have long since gone bankrupt.  
 
The new site migration to mysony, means that there is no longer an online order status lookup page. After a week or so with no product, I called up customer service. It was extremely disappointing to hear that they too had no idea what happened to my order, and had to email "the warehouse" which was supposed to call me back within 2 days. Of course that didn't happen. I called back, got the supervisor who now has to email HIS supervisor and check back with the warehouse.  
 
there is something extremely wrong going on, if customer service is unable to access realtime order information and has to email "the warehouse". something very very wrong, and completely unacceptable.  
 
Update: After 10 days of "waiting to hear back from the warehouse", and many promised phone calls that never materialized, the item apparently finally shipped. no apologies, no expedited service nothing. of course the supervisor didn't call back as promised either. Even though they outsourced customer service to a pleasantly polite canadian phone outfit, their setup is simply terrible. caveat emptor.

This review was modified by its author, v4rr, on 8/10/06 4:31 PM.