At this point I will never buy another Sony product ever again. After only 4 months my camera stopped focusing properly.  
 
I took the camera to the nearest Sony store to see if their proclaimed "camera-guru" would be able to ascertain if it was human or machine error. When I saw he was taking shots in the store at 1/800 @f8 with no flash, I was horrified. This guy had NO CLUE WHAT HE WAS DOING! I was further irritated when he asked why the image playback was flashing the blackouts and blowouts. Why should I have to explain to a Sony employee how their product works?  
 
When I called customer service, I was informed that I had to ship it to their repair center (at MY cost even though the camera is in warranty and the problem in question was "something common"). When I informed them that I professional photographer who needs the camera by a certain date, I was told they could not guarantee that I would have my camera back by said date (understandable). When I asked if there was a possibility I could get a loaner, he said "I'll talk to my boss and do all that I can to see if that's possible." only to come back with, "I'm sorry, there really is no loaner program for consumer-level product. Not unless you want to buy our pro-sumer equipment. Yeah you know you spend the bazillion dollars and then you get it..." Then I was then kept on the phone for 2 HOURS while the CSO waited for the screen to come up that would get me a work-order number. Instead of offering to call me back, he just left me hanging there saying every few minutes "I just don't know why it's so slow." After he did get me a work-order number, there was no added courtesy for the wait such as, "I understand your urgency and need for the camera so I will do all that I can to see that this issue is expedited." or "Let me check on that loaner again, perhaps there is something I can do."  
 
I shipped my camera out - which would not be arriving overnight thanks to the 2 hour service call.  
 
I ended up calling back the next morning still furious at how the initial call was handled. I spoke about how poor the support was in-store and during the previous service call. The gentleman told me that when the repair center receives my camera, they will look at it and determine what needs to be repaired, in which instance I may be able to have Sony provide a loaner.  
 
I called back the day after that and was informed that the camera had been received at the service facility, but not yet assigned to a technician. The camera would be assigned around 3:30. I called back later wanting to know the status and was then told that it takes 24-48 business hours to assign the camera to a technician. The CSO then said she would expedite my issue to the best of her ability but that there is no guarantee I will have it back in time.  
 
I do not want to worry about having my camera back in time. If they check it and it needs repair fine. But, while it is being repaired I would really appreciate if Sony would get over themselves and provide me with a loaner. I doubt that a customer would call back everyday if they weren't passionate about their equipment or the function it serves. You would think Sony would have common sense to realize this.  
 
To top it off, their service number is not an 800 number. It is a 239 number. Meaning that not only were my minutes eaten up by the first CSO's incapability to perform customer service, but I don't just get to be upset about their poor customer service and incapacity to provide great customer support, but I also get to be angry about the minutes that are eaten up on my phone-plan and the very real possibility that I will have to pay for a phone-call that lasted much longer than it needed to.  
 
I have Never Ever experienced such poor service. It is clear that Sony does not trust its customers and has no interest in fostering lasting relationships with their customers. I look forward to calling Sony back every day until I get my camera, and asking Nikon and Canon what they would do for a customer in a position like this.

I placed an Order on Sony Style on March 17, with an estimated shipping date of March 18, but my order kept showing Processing status, and on March 19, I received an email from them saying that my order was canceled since they cannot advise a shipping date for my order???  
 
The interesting thing is that I got my order canceled after I asked them about the Paypal coupon that I could not used on their website although I should be able to (since I contacted Paypal to ask about my eligibility to use that coupon).  
 
Sorry Sony, but you have lost a royal customer who always buy Sony products.

The only Negative thing I have to say about SONYSTYLE.com is the shipping company they used. If you find a local retailer that has the same tv for a little bit more, do yourself a favor and avoid the headache by going with sony's mandatory shipping company (BAX Global which is now BB Shenker). They are a bunch of incompetent fools. I purchased a tv, and it was at the Los Angeles shipping facility. My TV suddenly disappeared. I think one of the shipping employees stole it. Needless to say, they never called me to inform me that my package was lost. I called in twice to schedule a delivery, and they did that; exceptionally well, to my surprise. Well, my scheduled delivery never came, and when I called back to see what happened, it was then that they informed me that my tv is now missing and that I would have to talk to sony about getting it replaced. The order itself had a promotional discount on it as was purchased during some holiday special that sony will not honor anymore as the promotion is now void. If you are reading this, please spend a little more to find whatever sony product you are looking at locally. BB Shenker/BAX Global sucks!

This review was modified by its author, weaponx25, on 2/17/09 3:37 PM.

I was really counting on Sony when I bought this 8GB Walkman MP3 player. It was just a few weeks before Christmas, and was the right price to finish off my holiday shopping. A full week after the order was placed, I was notified by Sonystyle that the order was canceled and I would not be receiving the MP3 player. This was very disappointing, and I will never buy from Sonystyle again.

On 12/12/08, I purchased two items from this company thinking it was Sony, with no hesitation or any thought that it could be a scam company.  
I learned of this Reseller ratings a couple of days later on the 15th of Dec. So I checked on Sony Style and did not like what I read.  
However, I am happy to report my items have arrived today the 17th of Dec. I never did receive info by email about the shipment or tracking number. I had to log in to my account and track it that way. It seemed a little odd, but then again I don't shop online everyday.  
Overall, I would purchase again from this company and just know to be patient with the shipping.

The website says my notebook will ship on Dec 16th. On Dec 15th, they cancel the order due to "no longer availble" but you can order the same exact notebook on their website the same they canceled the order. After waiting on the phone for 45 mins to talk to a customer representative, this Jeff guy drops me instantly. This is a completely unacceptable.

I ordered a VAIO notebook computer on Black Friday and it is on back order. They have it schedule to be shipped out on Dec. 8, which is next week. I just saw a new promotion with the same spec as I ordered with ~ $350 less (the one I ordered was $1277.00 shipped). I called customer service and ask them to price match it or cancel it so I can order the new one. He refused to cancel it and eventually after 1 hour 45 minutes on the phone (including about 1 hour hold initially) and many offer he gave me from $50 to $100, he agreed to give me the website price which is $356.05 off the original one I paid).  
 
Called the next day to confirm it is in my account. Guess what? It is not in. After holding about an hour, I talked to a live person and she said it takes about 24 to 48 hours for a supervisor to approve it. WHAT? He needs to approve it???  
 
Called today (Dec. 4, 2008) and after holding about an hour to talk to a live person. They refused the offer and said that it is being built and I cannot cancel it. I called my credit card and dispute the charge. I also sent Sonystyle an email cancel the order. I won't accept the shipment if they ship it out.  
 
And remember, my order is not even shipped yet.  
 
I would never buy from them again and would never recommend anyone I know to buy from them either.

This review was modified by its author, vinh1234, on 12/4/08 10:06 PM.

I went to order 2 camera accessories at the Canadian sony style (sonystyle.ca) and expected them to ship it out immediately because I am going overseas in a week. I expected the delivery times to be 2-3 days. It has been 4 days since I ordered and they still haven't shipped out the items. I received no e-mail about the tracking number. I called them to see what's up since both accessories were in stock when I ordered them, and "Melvin", the rep, gave me his attitude problems by saying that I can't cancel the order. Hello??? THE ITEMS WERE NOT SHIPPED YET. His reason for the delay was 24 hours of "verifying credit card information". Other merchants verify credit cards almost immediately, why not Sony? Now if the package ships tonight or tomorrow, I have to call the courier not to leave it in my front door. I wouldn't order from Sony directly ever again. Avoid at all costs.

This review was modified by its author, jaeteriusd, on 11/20/08 10:55 AM.

I wish I had checked the reseller ratings before purchasing from this company. In a time when consumers' dollars are extremely valuable I would expect something more from a company that has so much competition. We had a Sony laptop purchased from a major retailer that melted it's own casing. No service. Another that pretty much crashed the minute it went out of waranty. No service. So we decided we would only purchase form Sony directly. Surely they would be better about customer service... HA!! I tried to purchase a camera underwater housing online. I needed it in 2 days. I paid for expedited shipping. The order was placed on a hold that gave me a resolution date too far in the future so I called. They said it was a credit hold. (After a half hour on the phone) I called the credit card. They said it was not credit. I tried to place the order again. Same problem. So I called them again. They couldn't give me an answer as to what the problem was. So I tried again with different payment info. This went through. I called back to make sure the other two were cancelled. They then informed me that the other two orders had cleared. So they would try to cancel them but wouldn't guarantee it. They cancelled one but sent the other one. As it was, the expedited shipping came in a day late but not a deal breaker. Here's where the customer service falls apart. I was out of town form July 10 thru Aug 8. Came home, to the chaos of getting kids back in school and out of town again to get my son off to college. Returned home to Hurricane Gustav. Finally today, with power returned, I called for an RA. They will not make an exception of their 30 day return policy even though all the problems have been their fault since before the shipments were even sent. Even though the product is not out of the box. Even though their is no depreciation on this type product. I expect a RA and an apology for how difficult the entire process was but instead I am stuck with a $250 housing that I can't use. I would have been happy with a company credit. ANYTHING. I am officially done with Sony. Too much of our electronics graveyard is filled with their product anyway.

they r just bunch of lost people over there at cusomer care and technical department and all other departments...  
i purchased this freakin $2400 viao ux micro laptop and when i called them for a backup dvd they first said send us ur purchase reciept i told them i purchased it online directly from sonystyle.com u shud have it in ur database... (what kind of company is sony which do not keep record of sale reciepts)... anyhow... i located it on sonystyle.com and then they said for backup dvd u have to call parts and repair... then i called that department next day they said we do not have access to customer service department data so u need to send us ur purchase reciept.... i didn`t save my purchase reciept email from 3 months back... i didn`t knew that sony is that kind of crappy company...  
anyhow then next day i called again and then he said we charge for backup dvd... what the hell... why u charge for backup dvd ... the reason i bought this freakin expensive vaio is just so that i don`t have to deal with bunch of creepy suckers who have bad customer service....  
anywayz then finally one day a guy gave me a number to fax them my purchase proof... he asked me for my billing info n the shipping address to ship the backup dvd... then i faxed them my purchase reciept n called them... they said call back after 3 hours so that we can verify ur purchase... i asked them u`ll be closed by then... he clearly said we r open 24 hours... but when i called back... all those numbers were closed for the day... bull shittt....  
its been almost 2 weeks ow and im calling them just to get a backup dvd... n the company which charge u hell lotta money give u this kind of customer service... really really insane....  
i have a compaq laptop its way cheaper just $600 laptop but they took less than a week to send me backup dvd after i called them,... i had to call them 2 times but still i paid them $600 so i can understand.... dell which is cheaper and u always get good deal on that... i will place its customer service at #1... they always listen to u.... n one single call always solve ur problem...  

This is about the lowest-rated seller I have seen on Resellerratings...hard to fathom, but apparently true. They sent me somebody else's order and it took a couple of months to get my account straightened out...it was a large sum, too. It took phone call after phone call after phone call. None of the representatives or supervisors seem to care. I never even thought to check out Sony's ratings before I ordered.

This review was modified by its author, mckeough_k, on 4/23/09 10:07 PM.

I am a call agent for Sony Style Customer Care, so I know exactly what customers are having trouble understanding. For the customer about the shipping dates, let me inform you that again, ITS A DAMN ESTIMATED SHIP DATE!! Obviously you don't know what the hell the word Estimated means!!! And no where do we promise the consumer a ship date or time! Because if we did promise, we would write it in the same red letters that state ESTIMATED SHIP DATE, and would put PROMISED SHIP DATE! There is this thing if any of you dont know called a PROCESS! First the order has to process meaning we check if the consumer has the sufficient funds which may take a little bit of time since we are dealing with very personal and secure info. Then once thats cleared, the system notifies any sony warehouse across the U.S of that particular item needing to be sent out. They check and make sure that the right item is going to be sent out and then we wait for Fedex to provide a tracking #. Basically, every order is a first come first serve basis, you have to remember there ARE OTHER customers out there that have also purchased items and your not the only one we cater too! This process may take up to a day or two because they are actually helping the customer by making sure thier order is sent correctly and no mistakes are made during the process. You have to know that we are human that are working this process and we can only do so much! We would love to provide the customer with an exact date and time of their item being shipped but we cant because thats considered falso hope and besides anything can happen such as systems shutting down which could slow the process down, also the weather, preventing items to be to sent out due possible dangerous conditions, or god forbid the truck crashing and everything being damaged or the warehouse cathing on fire. Customers, PLEASE do us a favor and dont be so stupid! READ the terms and conditions before you purchase and PLEASE just have some damn common sense about things! Thank you, by doing so you will make my job a little bit easier by not having to explain something so fuckin simple or even having to explain to a customer something they could have read in detail themselves, so I can at least deal with reasonable situations customers may have that have meaning and are valid!

I placed an order on 7/14 and when I placed the order it showed in stock shipping 7/15. Unfortunately, this item did not ship until 7/16.  
 
When a vendor promises a ship date, I expect them to keep that date unless there are circumstances beyond their control (weather, etc.).  
 
Although the item was delivered in a timely manner, I wish Sony could be more accurate in giving customers realistic shipping dates.

When others warn about bad customer service, please believe it. A three-thousand dollar television worked for three, yes three, hours. You'd think SonyStyle would like to make that right. Right? Wrong. Over a month now, and despite numerous phone calls, emails, promises, "sorry, sirs," and stonewalling, still no resolution. Very expensive dust magnet sitting in my living room. Whatever you do, don't give away your old set. Keep it as a backup, if not you'll never hear the end of it from your family (who told you so)!

I purchased a Sony mini DVD camcorder and a 5 year extended warranty a couple years ago from an online store. I’ve been having problems with it and wanted to get it serviced. Long story short, the company is no longer in business. So this time I decided to buy straight from Sony so I wouldn’t get screwed again.  
I bought a 120G HD camcorder on 6/14/08 plus accessories and a 3 year extended warranty. I purchased the items before the fathers day deadline to receive an extra $100 discount. Upon receiving my items I noticed the seal to the box was broken. The box was labeled 40G only but had a sticker that said it was upgraded to 120G. I expected the box to be labeled 120G, but I thought maybe that’s how Sony does it.  
I called customer service on 6/20/08and told them my problem and asked if that was how the camcorder was suppose to be shipped. After being transferred between technical support and customer service a few times, customer service said they would help me. So they started a return process for me. I was told by customer service they would take care of the problem. They told me they were only refunding me the 3 year extended warranty because the paper work would be easier. They told me to keep the accessories since I was getting the same camcorder. I repeatedly asked if I had to do anything else. I was told NO, they would process me a new camcorder once they received the old camcorder. They would verify it was the wrong one and they would send me out the correct one expedited. I told them I just wanted the same model. I was told I didn’t have to do anything else but repurchase the 3 year warranty. I returned the camcorder and waited for my new one to arrive. I went online and saw that they received the camcorder on 6/29/08.  
I called customer service 7/2/08 to see when my new one would be arriving. I was told that there wasn’t an order in the system for my new camcorder and they transferred me to the sales department. I relayed my story the sales department. They ordered me the same camcorder but weren’t going to give me the bundle discount because I already had the accessories at home. (Which customer service told me I didn’t need to return) So the sales manager eventually decide to give me the $40 bundle discount plus another $10. My transaction was almost complete. When I asked for the total, it was $100 higher then the original purchase price. I didn’t complete the transaction because I didn’t feel as if I should pay more for an item that I am just exchanging because of an error by Sony. I called customer service the next morning. Although they were sympathetic they couldn’t do anything for me. They said I was supposed to call them and give them a tracking number. I don’t read my email everyday and like I said earlier, customer service told me to just return the camcorder and they would take care of the rest. Since I’m not getting the camcorder for the original purchase price I don’t need the accessories now, but they are making me pay for the shipping back to them anyways.