I am a call agent for Sony Style Customer Care, so I know exactly what customers are having trouble understanding. For the customer about the shipping dates, let me inform you that again, ITS A DAMN ESTIMATED SHIP DATE!! Obviously you don't know what the hell the word Estimated means!!! And no where do we promise the consumer a ship date or time! Because if we did promise, we would write it in the same red letters that state ESTIMATED SHIP DATE, and would put PROMISED SHIP DATE! There is this thing if any of you dont know called a PROCESS! First the order has to process meaning we check if the consumer has the sufficient funds which may take a little bit of time since we are dealing with very personal and secure info. Then once thats cleared, the system notifies any sony warehouse across the U.S of that particular item needing to be sent out. They check and make sure that the right item is going to be sent out and then we wait for Fedex to provide a tracking #. Basically, every order is a first come first serve basis, you have to remember there ARE OTHER customers out there that have also purchased items and your not the only one we cater too! This process may take up to a day or two because they are actually helping the customer by making sure thier order is sent correctly and no mistakes are made during the process. You have to know that we are human that are working this process and we can only do so much! We would love to provide the customer with an exact date and time of their item being shipped but we cant because thats considered falso hope and besides anything can happen such as systems shutting down which could slow the process down, also the weather, preventing items to be to sent out due possible dangerous conditions, or god forbid the truck crashing and everything being damaged or the warehouse cathing on fire. Customers, PLEASE do us a favor and dont be so stupid! READ the terms and conditions before you purchase and PLEASE just have some damn common sense about things! Thank you, by doing so you will make my job a little bit easier by not having to explain something so fuckin simple or even having to explain to a customer something they could have read in detail themselves, so I can at least deal with reasonable situations customers may have that have meaning and are valid!

I placed an order on 7/14 and when I placed the order it showed in stock shipping 7/15. Unfortunately, this item did not ship until 7/16.  
 
When a vendor promises a ship date, I expect them to keep that date unless there are circumstances beyond their control (weather, etc.).  
 
Although the item was delivered in a timely manner, I wish Sony could be more accurate in giving customers realistic shipping dates.

When others warn about bad customer service, please believe it. A three-thousand dollar television worked for three, yes three, hours. You'd think SonyStyle would like to make that right. Right? Wrong. Over a month now, and despite numerous phone calls, emails, promises, "sorry, sirs," and stonewalling, still no resolution. Very expensive dust magnet sitting in my living room. Whatever you do, don't give away your old set. Keep it as a backup, if not you'll never hear the end of it from your family (who told you so)!

I purchased a Sony mini DVD camcorder and a 5 year extended warranty a couple years ago from an online store. I’ve been having problems with it and wanted to get it serviced. Long story short, the company is no longer in business. So this time I decided to buy straight from Sony so I wouldn’t get screwed again.  
I bought a 120G HD camcorder on 6/14/08 plus accessories and a 3 year extended warranty. I purchased the items before the fathers day deadline to receive an extra $100 discount. Upon receiving my items I noticed the seal to the box was broken. The box was labeled 40G only but had a sticker that said it was upgraded to 120G. I expected the box to be labeled 120G, but I thought maybe that’s how Sony does it.  
I called customer service on 6/20/08and told them my problem and asked if that was how the camcorder was suppose to be shipped. After being transferred between technical support and customer service a few times, customer service said they would help me. So they started a return process for me. I was told by customer service they would take care of the problem. They told me they were only refunding me the 3 year extended warranty because the paper work would be easier. They told me to keep the accessories since I was getting the same camcorder. I repeatedly asked if I had to do anything else. I was told NO, they would process me a new camcorder once they received the old camcorder. They would verify it was the wrong one and they would send me out the correct one expedited. I told them I just wanted the same model. I was told I didn’t have to do anything else but repurchase the 3 year warranty. I returned the camcorder and waited for my new one to arrive. I went online and saw that they received the camcorder on 6/29/08.  
I called customer service 7/2/08 to see when my new one would be arriving. I was told that there wasn’t an order in the system for my new camcorder and they transferred me to the sales department. I relayed my story the sales department. They ordered me the same camcorder but weren’t going to give me the bundle discount because I already had the accessories at home. (Which customer service told me I didn’t need to return) So the sales manager eventually decide to give me the $40 bundle discount plus another $10. My transaction was almost complete. When I asked for the total, it was $100 higher then the original purchase price. I didn’t complete the transaction because I didn’t feel as if I should pay more for an item that I am just exchanging because of an error by Sony. I called customer service the next morning. Although they were sympathetic they couldn’t do anything for me. They said I was supposed to call them and give them a tracking number. I don’t read my email everyday and like I said earlier, customer service told me to just return the camcorder and they would take care of the rest. Since I’m not getting the camcorder for the original purchase price I don’t need the accessories now, but they are making me pay for the shipping back to them anyways.  
 

Reasonable prices and fast shipping. Ordered a replacement PSP battery on Saturday night and got it on Tuesday morning. Works great.

After reading the horror stories about Sony Style now I am really scared of it.  
However last month I purchased a CyberShot T300 digital camera. It was 50$ costlier at Sony style but I wanted it to be engraved because it was a gift hence went for it. It arrived on time and I've no issues with the Camera (it's a beauty in fact). However the next day I ordered I found they were giving a 50$ "Fathers' day" discount on it... Geez talk about bad timing.  
Now I've my eyes set on a Viao but after reading all these reviews... shudder shudder...

I tried to order from Sonystyle.com using an e-certificate that I had obtained using reward points from my Discover Card. I placed the order online AFTER having been assured by Blake at SonyStyle.com that I would have my Discover Card credited for the $50.00 since the e-certificate would not work on their website. He even checked with his manager before coming back and assuring me. I would NEVER have placed the order if I had not been told they would do this. Then on Friday, May 16, 2008 I received an e-mail from Jennifer E. at SonyStyle stating that they were not going to give me the refund because they could not combine two coupons for one order. I specifically asked Blake about this before I placed the order he spoke to his supervisor and came back on the phone and told me this was not a problem and I could place the order and they would give me a refund to my Discover Card. I believed him since the discount I was using on the website was not a coupon but a discount for being a newly registered customer.  
 
In either case I had been assured that I would receive the credit and I have been lied to.  
 
The people who work for SonyStyle should be ashamed - though I am sure they are not. Do not shop at SonyStyle. Items are overpriced and the shipping costs are outlandish and - they lie to you.

very very bad experience from sony never ever call sony to place an order. its easy to go and buy it from circuitcity or bestbuy or target.i would not call sony to order anything at all.if you call sony to purchase anything there sales person can't send an e mail or purchase receipt or tracking number. when i call back sony abt this tracking number and purchase or order number and ask the sales person that e mail me tracking number,purchase,order number guess what the sales perosn completly denied me and at the end of the conversation sales perosn ask me Hav i fully Answerd your Question Today. And are you satisfied with it ??? <<<<<what is this is it some kind a joke or what? or is it Sony Style Sales Person ..........

I ordered a sportsband for my Sony NWZ-A728B MP3 player. A salesperson called me a couple of days later and left a message on my phone indicating that the product I had ordered was no longer being carried and they recommended another sportsband even though the website did not indicate the sportsband was compatible with my product. I even called their salespeople to tell them that it didn't appear that the sportsband was compatible and the salesperson told me that according to the dimensions of my item and the sportsband I was ordering it would probably fit. Like an idiot I went ahead and ordered the alternative sportsband which indeed did not fit. I've RMA'd the product but noticed that the legalese indicated that I would be responsible for any shipping costs. I think they should absorb those costs since their salespeople lied in order to get me to order an item which was incompatible rather than accepting a lost sale because for whatever reason they had decided not to stock the proper sportsband for my player.

Very pleased. I ordered the sony a200w, an accessory kit for it, and a memory card. I received everything Today. Customer service has improved.

I placed my order 11 days ago, on March 20th. My order had an estimated ship date of March 21st. The following week, my order still said it was processing (however it still had the same estimated ship date). I called customer service the next day and I was informed that my ps3 was already packaged and ready to be shipped, and that they were just waiting for a tracking number. I was also informed that my order was beyond the stage at which I could cancel. The next day, the order was still processing (and the estimated ship date had not changed from Friday of the previous week). So, I called again and received the exact same information. I asked about stock issues, since the item is no longer available for purchase if you go the website, but was assured that my item was already packaged and ready to go (just waiting for Fedex to pick it up). So, I waited. On Friday of last week (an entire week after the supposed estimated ship date) I called again because the status still had not changed from "processing". I was told the same exact thing, however, this time they said they'd check with the warehouse to figure out what was going on and send me an email. I never received an email and the status of my order never changed from "processing". So, today I called again. Today I was informed that they ran out of stock on the item I ordered and that my order was subsequently canceled (however the website still says "processing"). How is it that my order was all packaged and ready to go when the warehouse supposedly ran out of stock? Why was it impossible for me to cancel my order when, evidently, nothing had been packaged? I have had such a ridiculously bad experience with this online store that I will NEVER purchase anything from sonystyle.com again.

Ok. Due to my "It is Sony they wont do fraud" idea i tried to purchase a $50 PSP battery from Sonystyle. However, i forgot to that my billing and shipping was different, so the website prompted me that billing address is different. But here comes the tricky part:  
 
I got charged for nothing, i dont even have confirmation number or order number. The website told me that i need to reenter the billing address, but i was charged the $50, now i dont know what to do.  
 

very unconcerned and unprofessional, even when speaking with "daniel" the floor manager. did not assist me at all with my requests and lied to me repeatedly.

On 12/31 I ordered a remote control. Sony Style sends me an email that it shipped, on 1/03/2008, and also send the fedex tracking number. When I checked the fedex tracking number, it said that a package had been delivered already, on may 2, 2007. 8 months before I placed the order, to someone in another state. bogus tracking number! After several emails went unanswered I finally called the 800 number. They checked with fedex and said that the tracking number wass bad and fedex cant prove that they even picked it up, and the sony rep had no proof that fedex did pick it up. so I ask to have another one sent or get a refund.. They said they couldnt do that i would have to have them file a dispute with fed ex. Everyone got what they wanted except me Looks like ill have to wait for my 25 dollars. If I ever get it anyway.. Just think If they did this to a lot of people ( giving bogus tracking number). They could make alot of money and never have to ship a thing. and then fedex and sony could blame each other while they've got your money. genius!! Sony treats the customer like crap.

HORRIBLE, HORRIBLE, HORRIBLE.....Never buy directly from sony. Their return policy is the worst! I purchased an alarm clock on the site Sony-Stye on 11/5/07, for a Christmas gift. WHen it arrived, it was HUGE, so I wanted to return it or exchange it, but I misplaced the receipt. Randomly, I found the receipt the week. So I thought I would call them up, even though on their receipt it stated a 30 day return policy. But I thought, I'm sure they would at least exchange it. I mean with all the competition out there, right? Wrong! They said I was out of luck. No exchange or refund. They said it had to be 30 days. So, even if I had found the receipt at Christmas, I STILL wouldn't have been able to return it. Buy from BEst Buy, Target, etc. Anywhere where they have an reasonable return/exchange policy. I am never buying Sony again, and I will make sure no one in my family or friends do either. THe worst return/exchange policy I've come across in a very, long time.