The website says my notebook will ship on Dec 16th. On Dec 15th, they cancel the order due to "no longer availble" but you can order the same exact notebook on their website the same they canceled the order. After waiting on the phone for 45 mins to talk to a customer representative, this Jeff guy drops me instantly. This is a completely unacceptable.

I ordered a VAIO notebook computer on Black Friday and it is on back order. They have it schedule to be shipped out on Dec. 8, which is next week. I just saw a new promotion with the same spec as I ordered with ~ $350 less (the one I ordered was $1277.00 shipped). I called customer service and ask them to price match it or cancel it so I can order the new one. He refused to cancel it and eventually after 1 hour 45 minutes on the phone (including about 1 hour hold initially) and many offer he gave me from $50 to $100, he agreed to give me the website price which is $356.05 off the original one I paid).  
 
Called the next day to confirm it is in my account. Guess what? It is not in. After holding about an hour, I talked to a live person and she said it takes about 24 to 48 hours for a supervisor to approve it. WHAT? He needs to approve it???  
 
Called today (Dec. 4, 2008) and after holding about an hour to talk to a live person. They refused the offer and said that it is being built and I cannot cancel it. I called my credit card and dispute the charge. I also sent Sonystyle an email cancel the order. I won't accept the shipment if they ship it out.  
 
And remember, my order is not even shipped yet.  
 
I would never buy from them again and would never recommend anyone I know to buy from them either.

This review was modified by its author, vinh1234, on 12/4/08 10:06 PM.

I went to order 2 camera accessories at the Canadian sony style (sonystyle.ca) and expected them to ship it out immediately because I am going overseas in a week. I expected the delivery times to be 2-3 days. It has been 4 days since I ordered and they still haven't shipped out the items. I received no e-mail about the tracking number. I called them to see what's up since both accessories were in stock when I ordered them, and "Melvin", the rep, gave me his attitude problems by saying that I can't cancel the order. Hello??? THE ITEMS WERE NOT SHIPPED YET. His reason for the delay was 24 hours of "verifying credit card information". Other merchants verify credit cards almost immediately, why not Sony? Now if the package ships tonight or tomorrow, I have to call the courier not to leave it in my front door. I wouldn't order from Sony directly ever again. Avoid at all costs.

This review was modified by its author, jaeteriusd, on 11/20/08 10:55 AM.

I wish I had checked the reseller ratings before purchasing from this company. In a time when consumers' dollars are extremely valuable I would expect something more from a company that has so much competition. We had a Sony laptop purchased from a major retailer that melted it's own casing. No service. Another that pretty much crashed the minute it went out of waranty. No service. So we decided we would only purchase form Sony directly. Surely they would be better about customer service... HA!! I tried to purchase a camera underwater housing online. I needed it in 2 days. I paid for expedited shipping. The order was placed on a hold that gave me a resolution date too far in the future so I called. They said it was a credit hold. (After a half hour on the phone) I called the credit card. They said it was not credit. I tried to place the order again. Same problem. So I called them again. They couldn't give me an answer as to what the problem was. So I tried again with different payment info. This went through. I called back to make sure the other two were cancelled. They then informed me that the other two orders had cleared. So they would try to cancel them but wouldn't guarantee it. They cancelled one but sent the other one. As it was, the expedited shipping came in a day late but not a deal breaker. Here's where the customer service falls apart. I was out of town form July 10 thru Aug 8. Came home, to the chaos of getting kids back in school and out of town again to get my son off to college. Returned home to Hurricane Gustav. Finally today, with power returned, I called for an RA. They will not make an exception of their 30 day return policy even though all the problems have been their fault since before the shipments were even sent. Even though the product is not out of the box. Even though their is no depreciation on this type product. I expect a RA and an apology for how difficult the entire process was but instead I am stuck with a $250 housing that I can't use. I would have been happy with a company credit. ANYTHING. I am officially done with Sony. Too much of our electronics graveyard is filled with their product anyway.

they r just bunch of lost people over there at cusomer care and technical department and all other departments...  
i purchased this freakin $2400 viao ux micro laptop and when i called them for a backup dvd they first said send us ur purchase reciept i told them i purchased it online directly from sonystyle.com u shud have it in ur database... (what kind of company is sony which do not keep record of sale reciepts)... anyhow... i located it on sonystyle.com and then they said for backup dvd u have to call parts and repair... then i called that department next day they said we do not have access to customer service department data so u need to send us ur purchase reciept.... i didn`t save my purchase reciept email from 3 months back... i didn`t knew that sony is that kind of crappy company...  
anyhow then next day i called again and then he said we charge for backup dvd... what the hell... why u charge for backup dvd ... the reason i bought this freakin expensive vaio is just so that i don`t have to deal with bunch of creepy suckers who have bad customer service....  
anywayz then finally one day a guy gave me a number to fax them my purchase proof... he asked me for my billing info n the shipping address to ship the backup dvd... then i faxed them my purchase reciept n called them... they said call back after 3 hours so that we can verify ur purchase... i asked them u`ll be closed by then... he clearly said we r open 24 hours... but when i called back... all those numbers were closed for the day... bull shittt....  
its been almost 2 weeks ow and im calling them just to get a backup dvd... n the company which charge u hell lotta money give u this kind of customer service... really really insane....  
i have a compaq laptop its way cheaper just $600 laptop but they took less than a week to send me backup dvd after i called them,... i had to call them 2 times but still i paid them $600 so i can understand.... dell which is cheaper and u always get good deal on that... i will place its customer service at #1... they always listen to u.... n one single call always solve ur problem...  

This is about the lowest-rated seller I have seen on Resellerratings...hard to fathom, but apparently true. They sent me somebody else's order and it took a couple of months to get my account straightened out...it was a large sum, too. It took phone call after phone call after phone call. None of the representatives or supervisors seem to care. I never even thought to check out Sony's ratings before I ordered.

This review was modified by its author, mckeough_k, on 4/23/09 10:07 PM.

When others warn about bad customer service, please believe it. A three-thousand dollar television worked for three, yes three, hours. You'd think SonyStyle would like to make that right. Right? Wrong. Over a month now, and despite numerous phone calls, emails, promises, "sorry, sirs," and stonewalling, still no resolution. Very expensive dust magnet sitting in my living room. Whatever you do, don't give away your old set. Keep it as a backup, if not you'll never hear the end of it from your family (who told you so)!

I purchased a Sony mini DVD camcorder and a 5 year extended warranty a couple years ago from an online store. I’ve been having problems with it and wanted to get it serviced. Long story short, the company is no longer in business. So this time I decided to buy straight from Sony so I wouldn’t get screwed again.  
I bought a 120G HD camcorder on 6/14/08 plus accessories and a 3 year extended warranty. I purchased the items before the fathers day deadline to receive an extra $100 discount. Upon receiving my items I noticed the seal to the box was broken. The box was labeled 40G only but had a sticker that said it was upgraded to 120G. I expected the box to be labeled 120G, but I thought maybe that’s how Sony does it.  
I called customer service on 6/20/08and told them my problem and asked if that was how the camcorder was suppose to be shipped. After being transferred between technical support and customer service a few times, customer service said they would help me. So they started a return process for me. I was told by customer service they would take care of the problem. They told me they were only refunding me the 3 year extended warranty because the paper work would be easier. They told me to keep the accessories since I was getting the same camcorder. I repeatedly asked if I had to do anything else. I was told NO, they would process me a new camcorder once they received the old camcorder. They would verify it was the wrong one and they would send me out the correct one expedited. I told them I just wanted the same model. I was told I didn’t have to do anything else but repurchase the 3 year warranty. I returned the camcorder and waited for my new one to arrive. I went online and saw that they received the camcorder on 6/29/08.  
I called customer service 7/2/08 to see when my new one would be arriving. I was told that there wasn’t an order in the system for my new camcorder and they transferred me to the sales department. I relayed my story the sales department. They ordered me the same camcorder but weren’t going to give me the bundle discount because I already had the accessories at home. (Which customer service told me I didn’t need to return) So the sales manager eventually decide to give me the $40 bundle discount plus another $10. My transaction was almost complete. When I asked for the total, it was $100 higher then the original purchase price. I didn’t complete the transaction because I didn’t feel as if I should pay more for an item that I am just exchanging because of an error by Sony. I called customer service the next morning. Although they were sympathetic they couldn’t do anything for me. They said I was supposed to call them and give them a tracking number. I don’t read my email everyday and like I said earlier, customer service told me to just return the camcorder and they would take care of the rest. Since I’m not getting the camcorder for the original purchase price I don’t need the accessories now, but they are making me pay for the shipping back to them anyways.  
 

I tried to order from Sonystyle.com using an e-certificate that I had obtained using reward points from my Discover Card. I placed the order online AFTER having been assured by Blake at SonyStyle.com that I would have my Discover Card credited for the $50.00 since the e-certificate would not work on their website. He even checked with his manager before coming back and assuring me. I would NEVER have placed the order if I had not been told they would do this. Then on Friday, May 16, 2008 I received an e-mail from Jennifer E. at SonyStyle stating that they were not going to give me the refund because they could not combine two coupons for one order. I specifically asked Blake about this before I placed the order he spoke to his supervisor and came back on the phone and told me this was not a problem and I could place the order and they would give me a refund to my Discover Card. I believed him since the discount I was using on the website was not a coupon but a discount for being a newly registered customer.  
 
In either case I had been assured that I would receive the credit and I have been lied to.  
 
The people who work for SonyStyle should be ashamed - though I am sure they are not. Do not shop at SonyStyle. Items are overpriced and the shipping costs are outlandish and - they lie to you.

very very bad experience from sony never ever call sony to place an order. its easy to go and buy it from circuitcity or bestbuy or target.i would not call sony to order anything at all.if you call sony to purchase anything there sales person can't send an e mail or purchase receipt or tracking number. when i call back sony abt this tracking number and purchase or order number and ask the sales person that e mail me tracking number,purchase,order number guess what the sales perosn completly denied me and at the end of the conversation sales perosn ask me Hav i fully Answerd your Question Today. And are you satisfied with it ??? <<<<<what is this is it some kind a joke or what? or is it Sony Style Sales Person ..........

I ordered a sportsband for my Sony NWZ-A728B MP3 player. A salesperson called me a couple of days later and left a message on my phone indicating that the product I had ordered was no longer being carried and they recommended another sportsband even though the website did not indicate the sportsband was compatible with my product. I even called their salespeople to tell them that it didn't appear that the sportsband was compatible and the salesperson told me that according to the dimensions of my item and the sportsband I was ordering it would probably fit. Like an idiot I went ahead and ordered the alternative sportsband which indeed did not fit. I've RMA'd the product but noticed that the legalese indicated that I would be responsible for any shipping costs. I think they should absorb those costs since their salespeople lied in order to get me to order an item which was incompatible rather than accepting a lost sale because for whatever reason they had decided not to stock the proper sportsband for my player.

I placed my order 11 days ago, on March 20th. My order had an estimated ship date of March 21st. The following week, my order still said it was processing (however it still had the same estimated ship date). I called customer service the next day and I was informed that my ps3 was already packaged and ready to be shipped, and that they were just waiting for a tracking number. I was also informed that my order was beyond the stage at which I could cancel. The next day, the order was still processing (and the estimated ship date had not changed from Friday of the previous week). So, I called again and received the exact same information. I asked about stock issues, since the item is no longer available for purchase if you go the website, but was assured that my item was already packaged and ready to go (just waiting for Fedex to pick it up). So, I waited. On Friday of last week (an entire week after the supposed estimated ship date) I called again because the status still had not changed from "processing". I was told the same exact thing, however, this time they said they'd check with the warehouse to figure out what was going on and send me an email. I never received an email and the status of my order never changed from "processing". So, today I called again. Today I was informed that they ran out of stock on the item I ordered and that my order was subsequently canceled (however the website still says "processing"). How is it that my order was all packaged and ready to go when the warehouse supposedly ran out of stock? Why was it impossible for me to cancel my order when, evidently, nothing had been packaged? I have had such a ridiculously bad experience with this online store that I will NEVER purchase anything from sonystyle.com again.

very unconcerned and unprofessional, even when speaking with "daniel" the floor manager. did not assist me at all with my requests and lied to me repeatedly.

On 12/31 I ordered a remote control. Sony Style sends me an email that it shipped, on 1/03/2008, and also send the fedex tracking number. When I checked the fedex tracking number, it said that a package had been delivered already, on may 2, 2007. 8 months before I placed the order, to someone in another state. bogus tracking number! After several emails went unanswered I finally called the 800 number. They checked with fedex and said that the tracking number wass bad and fedex cant prove that they even picked it up, and the sony rep had no proof that fedex did pick it up. so I ask to have another one sent or get a refund.. They said they couldnt do that i would have to have them file a dispute with fed ex. Everyone got what they wanted except me Looks like ill have to wait for my 25 dollars. If I ever get it anyway.. Just think If they did this to a lot of people ( giving bogus tracking number). They could make alot of money and never have to ship a thing. and then fedex and sony could blame each other while they've got your money. genius!! Sony treats the customer like crap.

HORRIBLE, HORRIBLE, HORRIBLE.....Never buy directly from sony. Their return policy is the worst! I purchased an alarm clock on the site Sony-Stye on 11/5/07, for a Christmas gift. WHen it arrived, it was HUGE, so I wanted to return it or exchange it, but I misplaced the receipt. Randomly, I found the receipt the week. So I thought I would call them up, even though on their receipt it stated a 30 day return policy. But I thought, I'm sure they would at least exchange it. I mean with all the competition out there, right? Wrong! They said I was out of luck. No exchange or refund. They said it had to be 30 days. So, even if I had found the receipt at Christmas, I STILL wouldn't have been able to return it. Buy from BEst Buy, Target, etc. Anywhere where they have an reasonable return/exchange policy. I am never buying Sony again, and I will make sure no one in my family or friends do either. THe worst return/exchange policy I've come across in a very, long time.