UNRELIABLE AND TERRIBLE CUSTOMER SERVICE  
I am very disappointed with Sony. My purchase was made on 10/25 with estimated shipping 10/27. Because I needed the item in a rush, I paid express delivered so it would arrive by 10/30. To my surprise, the item was not shipped until 10/30.  
I called 4 times and each time an employee would guarantee that the item would be delivered by 10/30. I made a point to inform the employee (whose command of English language was obviously not proficient) that delivery and shipping were not synonyms.  
In one of the calls, I requested that I be waived of the $69 3-day shipping fee and the Sony overnight my item. Sony didn't overnight it. The items has not yet arrived and, according to FedEx website, is scheduled to arrive on 11/3, 5 days later.  
I ended up buying the product somewhere else.

I purchased my second PS3 and blue ray remote from Sony Style approximately two weeks after my first failed PS3 purchase. I felt that due to circumstances surrounding the previous purchase, that if I called they would give me free expedited shipping. The customer service rep at Sony Style was also convinced that I should receive the shipping, and was happy to escalate the matter. The rep explained that I would receive a response from the escalation department within 24 to 48 hours regarding the request. I never received the response, and about a week later, my PS3 arrived. I opened the PS3 box and discovered that the Dual Shock 3 wireless controller was missing, so I called customer support. They would not provide me with assistance until I contacted the appropriate department. After being transferred to multiple incorrect departments, I reached the correct department. To receive the controller I was told I had to fax a bunch of information and a copy of the original receipt. I was also informed that it would take roughly two weeks for the controller to arrive. I did not want to wait that long, so I called customer service, asked for an exchange, and explained the delay in getting the controller. The rep informed me that the exchange would take the same amount of time. I was shocked that a process utilizing a next day air shipping service could take two weeks. The rep then treated me to an explanation of said process, which I will not go into here. It will be sufficient for me to say that Sony Style requires that all customer service related issues be routed through departments other than customer service and that each of these departments takes between one and five business days to complete their job. Ultimately, for my inconvenience, the representative offered me 5% off the order. I choose to take the 5% and wait for the missing controller to be mailed to me.  
After receiving the controller and setting up the PS3, the picture began to intermittently not display. Therefore, I called technical support. Tech support determined it was defective and provided me with an event ID. I then contacted customer service and gave them the event ID. They guaranteed next day air upon providing a Fed Ex tracking number. When I called back with the tracking number, the representative told me that they do NOT provide exchanges they only provided returns. He said that either I would need to wait for the product to arrive at Sony Style and a credit to be applied to my account before I repurchased it or I could incur the additional cost of purchasing a replacement immediately. He then offered to transfer me to sales if I chose the second option. I suggested that he/she must be mistaken because more than one rep has informed me of the option to exchange the product. Since he was unwilling to consider the possibility that he was incorrect, I asked to speak with a manager. He asked me to hold, several minutes later, he returned to the line and told me that I was being transferred to the department that handles exchanges. I was transferred to the SALES department; they do not handle exchanges. The salesperson I spoke with performed a three-way call with customer service to find out why I had been transferred to their department. The rep that he spoke with informed him of what the previous rep had written in the notes “customer service does not provide exchanges.” (why then, did this rep transfer me to the department that handles exchanges). After getting off the phone with the salesperson, I called back to customer service and asked for a manager, the person that I spoke with was happy to put me in contact with his manager and while I was holding, he tried to resolve my concern. Here is the amazing part: he told me that Sony Style DOES have an exchange process. This process is provided through the escalation department and the existence of this exchange process was documented in the notes for my case.  
The rep said he would give the tracking number to the escalation department and I should expect a response within three to five business days. This response, he said, would contain a Fed Ex tracking number for my replacement. I did not receive communication from the escalation department. Thus, I called customer service and the rep was more than happy to send the concern (that I did not receive a response from the escalation department) to the escalation department, he also indicated that a response would be received within 24 to 48 hours. I waited 72 hours before calling back and requesting a manager. This manager fully understood my concerns and wanted to do everything possible to make sure that I would somehow be compensated for the inconvenience. He said he would personally speak with an escalation department manager and that I should expect a response from the escalation department within 24 to 48 hours. Within 48 hours, I had a response from the escalation department. Here is the message:  
Response (Marta L) 10/27/2009 08:33 AM  
Dear *****,  
Thank you for shopping with Sony Style.  
I apologize for the difficulties you experienced with your Sony Style order. We have received your item on 10/21/2009, and the receiving warehouse will process a refund within 7-10 business days and the credit will be applied to your account within 1-2 billing cycles.  
As the refund process is in effect to replace the item will need to be done through the means of placing another order for the desired item.  
Thank you for choosing Sony Style!  
****  
Sony Style Customer Care  

This review was modified by its author, aaronn73, on 10/30/09 12:08 AM.

They accepted my order, took my credit card, held up my money, and then unilaterally cancelled the order five days later. When I called to complain, they told me the fine print in their contract says the order is only binding on the customer, not the seller. DONT TRUST SONY STYLE.

I too am extremely disappeared with SonyStyle and will NEVER place an order with them again. My order indicated for the longest time it would ship the day after I ordered it...in fact, it indicated this two weeks after the order was placed. When I called to inquire, I was informed "so sorry....this item is now out of stock." And "no, they couldn't keep my order on file and fill it when the product became available." In the meantime, to save a few bucks I ordered from the manufacturer and missed out on local sales of this item for a few $ more. And now, I keep getting their e-mails calling me a loyal customer. NOT!!!!

Worst store to purchase anything  
Its been 17 days and still my order is in "Processing" state.  
Every time I call customer care they say they will ask management to reply back.  
 
2 weeks back I got response from so called Managment -  
Sayng that your order has been shipped on 6th Jan 09 and they are sorry for delay.  
 
After taking 3 day, They were talking of order that I had placed 9months back in January.  
 
They are just useless. This is going to be my last order on Sony Style.  
 
Last week, I got response that it will be shipped in 24-48 hrs and its been 7 days.  
Today I called them again and they say its not processed yet.  
 
NEVER EVER order any thing on sonystyle unles you are ready to wait for 3-4 weeks for your order

This review was modified by its author, sagsin, on 10/7/09 4:33 PM.

Like so many that have written reviews about Sony Style, my experience has been horrible. I found an item on their site that I wanted. It was listed as being in stock when I ordered it. Most ecommerce websites process transactions in 24 hrs and ship the item the next day or two. When I went to the site to track my order (which took FOREVER because the site is the s l o w e s t I've come across) I find that the estimated ship date is 2 days ago! Hmmmm. I wrote an email to "support". When I was finished sending it the site said I would get a response within 4 business hours. I still have yet to get a response back from them. Bottom line...I canceled the order just to be rid of the frustration! This has to be the worst experience I've had in buying off the web. After reading several of the reviews posted here I'm not surprised they are getting so many bad reviews. Don't get me wrong, you MIGHT get lucky like some of the folks have, but BEWARE, that seems to be the exception, not the rule.

This review was modified by its author, bustincaps, on 9/19/09 6:46 PM.

Terrible buying experience. Item shipped 5 days later than promised with no explanation other than boilerplate excuses. Calls to customer service were useless with numerous pledges to e-mail with up-to-date status not followed up.

Sony Style... what a joke.  
 
Tried to order 1 game on 7/12/09. Their website was EXTREMELY slow and kept giving errors. Worst checkout experience ever. I eventually got the order in... but in the end, they just COMPLETELY wasted my time - and no compensation for it. Just a "Sorry, tough luck."  
 
 
I received this email the next day 7/13/09:  
"Thank you for your recent Sony Style purchase.  
 
 
We would like to inform you we are experiencing a delays with the shipping of your video game order. Your order has been rescheduled to ship on Wednesday the 15th of July.  
 
You will receive another email with your tracking information once the order ships."  
 
Okay, so a few days of delay would have been forgivable, but that turned out to be a LIE. No shipping confirmation or any updates received on that Wednesday.  
 
On Friday 7/17/09, I get this email:  
"Dear Valued Sony Customers,  
 
We regret to inform you that any video game which was part of your order SW0********** that has not yet shipped has been cancelled. If you have previously received an email with a tracking number, the items associated with shipping confirmation have not been effected.  
 
Your order had to be cancelled due to an overwhelming number of orders placed during a severe pricing error that occurred on our site. We have done everything possible to fulfill every order but we have exhausted all inventory.  
 
We are very sorry for the inconvenience this has caused but, we do not anticipating any further inventory in the near future. Additionally, because this was a pricing error, we are unable to offer other products at a discount.  
 
Thank you again for your patience and understanding,  
 
 
Sincerely,  
 
Sony Style Customer Care"  
 
Basically a slap in the face. A simple automated generated "sorry" letter doesn't cut it in this day and age. Thanks, Sony!  
 
How nice and convenient that some companies can just get away with it for their own mistakes; yet when a customer is at fault, we usually have to pay the price. Horrible.  
 
And to think it couldn't get any worse, on 7/27, they send me another "reminder" that the order was canceled. Yet, another slap in the face.  
 
"This is to inform you that the below item(s) on your order has been cancelled due to the following reason:  
 
 
this item is no longer available"  
 
I visit their site again and I find out they have it in stock at full price. Well, what goes around comes around. I got it for much much cheaper than their so called "price mistake" from another retailer. Thanks for canceling, Sony! I saved even more.  

This review was modified by its author, Robo209, on 7/31/09 8:01 AM.

Sony sucks big time. They advertised a sale on select PS3 games and then cancelled people's orders claiming they do not have enough in stock! Our economy is dragging because of mismanaged companies like this. People want to spend money on good deals, and then told Sony can't uphold their part of the agreement. Why send out an order comfirmation and 2 days after the 2 games were suppose to ship, I get a cancellation email?!  

Placed an order for three PS2 games during a clearance sale, with prices nominally on par with those of GoGamer's 48-hour sales. Promptly received an e-mail confirmation and a shipping date.  
Four days later, a boilerplate e-mail with the subject heading "Cancelled_Video_Games_Email_7-17-09 - TEST" was received stating that the prices listed were a known problem and that while other order were fulfilled at those prices, mine would not be nor would any discounts or offers be made for the inconvenience.  
While I can understand pricing issues, the fact that a supposedly known issue was not communicated *immediately* and that many other orders *were* fulfilled is not an appropriate way to do business. Either acknowledge the mistake immediately and across the board, or fulfill the orders. And certainly don't send out such notifications with a subject heading including "TEST"! It only serves to reinforce the perceived lack of professionalism on the part of the store.

Customer service? Fahgettaboudit  
Ordered a refurbished DAVHDX277WC Home Theater System. Shipping was fast, but I was disappointed to find that they didn't use anything resembling original packing materials and simply wrapped everything in bubble wrap. Fortunately there was only minor cosmetic damage and the DVD player/receiver looked perfect.  
The nightmare begins.  
When I hooked everything up I soon discovered that the DVD tray made lots of clicking and grinding noises, but would not open.  
As with other sonystyle.com victims I soon discovered that sonystyle customer service is a joke. I tried the recommended troubleshooting, but they determined that the unit would have to be repaired. They refuse to exchange the DVD player while insisting that I pay for shipping costs to send it in for repair. Estimated shipping cost is almost $50!  
My contact with them has been via email and live chat. I fear that I would lose my temper during a phone call.  
The customer is not king at sonystyle.com  
 

At this point I will never buy another Sony product ever again. After only 4 months my camera stopped focusing properly.  
 
I took the camera to the nearest Sony store to see if their proclaimed "camera-guru" would be able to ascertain if it was human or machine error. When I saw he was taking shots in the store at 1/800 @f8 with no flash, I was horrified. This guy had NO CLUE WHAT HE WAS DOING! I was further irritated when he asked why the image playback was flashing the blackouts and blowouts. Why should I have to explain to a Sony employee how their product works?  
 
When I called customer service, I was informed that I had to ship it to their repair center (at MY cost even though the camera is in warranty and the problem in question was "something common"). When I informed them that I professional photographer who needs the camera by a certain date, I was told they could not guarantee that I would have my camera back by said date (understandable). When I asked if there was a possibility I could get a loaner, he said "I'll talk to my boss and do all that I can to see if that's possible." only to come back with, "I'm sorry, there really is no loaner program for consumer-level product. Not unless you want to buy our pro-sumer equipment. Yeah you know you spend the bazillion dollars and then you get it..." Then I was then kept on the phone for 2 HOURS while the CSO waited for the screen to come up that would get me a work-order number. Instead of offering to call me back, he just left me hanging there saying every few minutes "I just don't know why it's so slow." After he did get me a work-order number, there was no added courtesy for the wait such as, "I understand your urgency and need for the camera so I will do all that I can to see that this issue is expedited." or "Let me check on that loaner again, perhaps there is something I can do."  
 
I shipped my camera out - which would not be arriving overnight thanks to the 2 hour service call.  
 
I ended up calling back the next morning still furious at how the initial call was handled. I spoke about how poor the support was in-store and during the previous service call. The gentleman told me that when the repair center receives my camera, they will look at it and determine what needs to be repaired, in which instance I may be able to have Sony provide a loaner.  
 
I called back the day after that and was informed that the camera had been received at the service facility, but not yet assigned to a technician. The camera would be assigned around 3:30. I called back later wanting to know the status and was then told that it takes 24-48 business hours to assign the camera to a technician. The CSO then said she would expedite my issue to the best of her ability but that there is no guarantee I will have it back in time.  
 
I do not want to worry about having my camera back in time. If they check it and it needs repair fine. But, while it is being repaired I would really appreciate if Sony would get over themselves and provide me with a loaner. I doubt that a customer would call back everyday if they weren't passionate about their equipment or the function it serves. You would think Sony would have common sense to realize this.  
 
To top it off, their service number is not an 800 number. It is a 239 number. Meaning that not only were my minutes eaten up by the first CSO's incapability to perform customer service, but I don't just get to be upset about their poor customer service and incapacity to provide great customer support, but I also get to be angry about the minutes that are eaten up on my phone-plan and the very real possibility that I will have to pay for a phone-call that lasted much longer than it needed to.  
 
I have Never Ever experienced such poor service. It is clear that Sony does not trust its customers and has no interest in fostering lasting relationships with their customers. I look forward to calling Sony back every day until I get my camera, and asking Nikon and Canon what they would do for a customer in a position like this.

I placed an Order on Sony Style on March 17, with an estimated shipping date of March 18, but my order kept showing Processing status, and on March 19, I received an email from them saying that my order was canceled since they cannot advise a shipping date for my order???  
 
The interesting thing is that I got my order canceled after I asked them about the Paypal coupon that I could not used on their website although I should be able to (since I contacted Paypal to ask about my eligibility to use that coupon).  
 
Sorry Sony, but you have lost a royal customer who always buy Sony products.

The only Negative thing I have to say about SONYSTYLE.com is the shipping company they used. If you find a local retailer that has the same tv for a little bit more, do yourself a favor and avoid the headache by going with sony's mandatory shipping company (BAX Global which is now BB Shenker). They are a bunch of incompetent fools. I purchased a tv, and it was at the Los Angeles shipping facility. My TV suddenly disappeared. I think one of the shipping employees stole it. Needless to say, they never called me to inform me that my package was lost. I called in twice to schedule a delivery, and they did that; exceptionally well, to my surprise. Well, my scheduled delivery never came, and when I called back to see what happened, it was then that they informed me that my tv is now missing and that I would have to talk to sony about getting it replaced. The order itself had a promotional discount on it as was purchased during some holiday special that sony will not honor anymore as the promotion is now void. If you are reading this, please spend a little more to find whatever sony product you are looking at locally. BB Shenker/BAX Global sucks!

This review was modified by its author, weaponx25, on 2/17/09 3:37 PM.

I was really counting on Sony when I bought this 8GB Walkman MP3 player. It was just a few weeks before Christmas, and was the right price to finish off my holiday shopping. A full week after the order was placed, I was notified by Sonystyle that the order was canceled and I would not be receiving the MP3 player. This was very disappointing, and I will never buy from Sonystyle again.