Overall, I was pleased with my experience with Supermedia, although I did have an initial problem with my order. Originally, I only received half of my order of blank DVDs. I notified Supermedia of the mistake and they sent out not only the other half of my order, but amount of the original entire order at no extra charge. So, even if service isn't 100% reliable the first time, their customer service follow through, in this case, was excellent.