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Store Rating and Reviews Supermediastore / Linkyo

Homepage: http://www.supermediastore.com Shop Now at Supermediastore / Linkyo
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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ResellerRatings Elite Member
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 9.50 / 10
Six-Month Reviews: 620
Lifetime Reviews: 7128

   


Lifetime Rating: 9.22 / 10
All Stores Avg.: 8.12
8.14 Pricing of Products and Services
8.98 Likelihood of Future Purchases
8.84 Shipping and Packaging
8.30 Customer Service
7.47 Return or Replacement
Show Reviews Read all 7,128 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
629 South 6th Avenue  
La Puente, CA 91746
customer support email:
help@supermediastore.com
phone:
1-626-363-1490
customer support:
1-888-434-1888
business hours (est):
PST. 8:00am - 5:00pm Mon-Fri

FAX: 626-363-0100


Trust and Ethics Policy
 Supermediastore / Linkyo Customer Reviews
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Reviews 1 - 15 of 156
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Very Satisfied
Reviewer: Mosharraf
Click Here to See the Profile for Mosharraf

8/14/09 2:24 PM
Orders processed and shipped very fast. Any problems, customers service does a great job. I dropped all vendors and went with Supermediastore/ Linky.

Very Satisfied
Reviewer: Tripeee
Click Here to See the Profile for Tripeee

4/11/09 9:45 PM
I ordered toner from this company for the first time. Supermedia offered the best price for the toner that I needed.The product arrived well packed not damaged and working as expected. I will recommend this company and will buy from them again  

Very Satisfied
Reviewer: Arkie58
Click Here to See the Profile for Arkie58

4/8/09 2:35 PM
I've ordered several hundred CD's an DVD's from Linkyo and never had a problem from one of them.  
I really appreciate their Free shipping, which brings me back each time I need more. Thanks Super Media Store for your great prices and speedy shipping.

Very Satisfied
Reviewer: aavi
User Rating: 
Click Here to See the Profile for aavi

3/22/09 2:47 PM
Recommend to everyone very highly. My order was returned to them due to the blunder of my post office. They called to tell me they had received it back and asked if I would like my money refunded or if they should ship it again.  
 
I told them it was the incompetence of the post office that it wasn't delivered and to please re-send it. I received it two days later via UPS.  
 
This was done both times entirely at their expense!! Even though the price of the item was only eighteen dollars. That deserves special recognition and I fully endorse them as a five star company.

Very Satisfied
Reviewer: don.harasyn
Click Here to See the Profile for don.harasyn

3/15/09 2:02 PM
Order was processed quickly and without error. Shipping container looked like it had seen some rough use, but the merchandise was complete, undamaged, and works fine. It was a simple transaction and was execute efficiently.

Very Dissatisfied
Reviewer: rag9721
User Rating: 
Click Here to See the Profile for rag9721

2/26/09 1:11 PM
I am extremely dissatisfied, and will not do business with SupermediaStore again. I was charged $10.51 for shipping of a $15.90 cartridge ~ 3oz. Customer service said, "Tough, that's the charge." I ordered two other free-shipping items (totaling more than $25) along with the cartridge, and the company says they weren't charged for. If that were so, the charges might have been $35 for a 12 oz package. Very untrustworthy about their shipping policy and cost, and customer service is obtuse.

Reseller Reply    
Posted by
2/26/09 1:38 PM
Dear Rag,  
Thank you for posting an informative review. We do apologize for the inconvenience of the shipping charge.Our shipping prices are based on UPS cost for shippment of the item. You did receive the free shipping of those two tem but unfortunately the last item had a shipping charge.  
However at this time we have a special till 03/01/2009 with free standard shipping over 25.00. If you still have any questions or concerns feel free to contact us at 1-888-434-1888.  
Best regards,  
Supermediastore.com

Supermediastore / Linkyo
Supermediastore

Dissatisfied
Reviewer: kentling
User Rating: 
Click Here to See the Profile for kentling

2/26/09 12:43 AM
This company made a mistake on my order, and refused to correct it. I asked for expedited shipping, and they left it off the order. No apology, no redress. They didn't seem to care. And I was left with an order that would arrive while I was packing for a move. The product seems to work, but not the customer service and/or ordering process  
 
EDIT: After posting the above, the company did Email me, as they said in their reply to this review, the following:  
 
We do humbly apologize for the inconvenience you have received when inquiring about this order. We strive to give the customer the best experience possible and for that we would like to take 5.00 off the next order as a courtesy. In turn if you feel we have rectified the situation we would greatly appreciate it if you change your review on resellerratings.com to a satisfaction that is more pleasing.  
 
I wanted to pay $45 for expedited shipping. They screwed up, and they couldn't care less. Now they think they are going to buy a positive review off of me for $5? I don't get it. And should I risk another order to try and get the $5 off? Like I said before, the product seems to work, but someone is asleep (or worse) at the wheel in customer service.

This review was modified by its author, kentling, on 3/5/09 11:28 AM.

Reseller Reply    
Posted by
2/26/09 11:08 AM
Dear Kent,  
Please accept our humblest apology for the inconvenience on this order. We strive to have our customers have the best experience possible with us.  
We have e-mailed you to resolved this issue and if you have any further questions or concerns feel free to let us know by contacting 1-888-434-1888.  
Best regards,  
Supermediastore.com

Supermediastore / Linkyo
Supermediastore

Very Dissatisfied
Reviewer: Joester
User Rating: 
Click Here to See the Profile for Joester

1/14/09 5:13 PM
Normally, my business with Supermediastore has been very good. This order has been a problem as for shipping. I order for the Food Mimnistry where I work and buy administrative needs as needed. Now, due to the 1 week delay to send the products I ordered, I now have a main printer down for lack of one of the ink cartridges on this order. Monday I called and they said it will ship out on the day I called. I called 2 days later, and it still was not shipped. After calling two times and emailing two times, the package is still in transit, hopefully to my home address. Order is now 2 weeks late.

This review was modified by its author, Joester, on 1/21/09 2:54 PM.

Reseller Reply    
Posted by
1/19/09 2:46 PM
Dear Joester,  
Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused by this uncommon situation, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services.  
 
We strive to have every customer's experience to be excellent. All the order needed was a phone confirmation which you were e-mailed. If you need further assistance in the furture feel free to let us know by contacting 1-888-434-1888  
Best regards,  
Supermediastore.com

Supermediastore / Linkyo
Supermediastore

Very Satisfied
Reviewer: susikrishna
User Rating: 
Click Here to See the Profile for susikrishna

12/4/08 11:57 AM
Excellent customer service. When i had issues with my order, sent a mail and get it responded immediately.  
Thanks for the wonderful service.  
Quick shipment and prompt response makes the customer happy.

This review was modified by its author, susikrishna, on 12/4/08 11:59 AM.

Very Satisfied
Reviewer: dredre2323
User Rating: 
Click Here to See the Profile for dredre2323

11/11/08 5:28 PM
Excellent store and very fast shipping, kind and helpful customer service reps. Excellent quality product.

Very Satisfied
Reviewer: loshimo1
User Rating: 
Click Here to See the Profile for loshimo1

10/9/08 5:27 PM
I was really glad to see that Supermediastore has begun carrying these Canon cartridges. In the past, you'd have to purchase original Canon merchandise due to their chips.  
 
Now I can purchase generic cartridges from Supermediastore without having to sacrifice quality.

Very Satisfied
Reviewer: connmannic
User Rating: 
Click Here to See the Profile for connmannic

9/15/08 10:00 PM
I got a name brand product for a cheap price, 8gb micro sd card for $40. Amazing how cheap things has gotten Fast write speeds, no problems whatsoever. Thanks Supermediastore!

Very Dissatisfied
Reviewer: baneden77
User Rating: 
Click Here to See the Profile for baneden77

8/22/08 11:56 PM
I ordered an item, was e-mailed saying it was "On Hold" because my billing address was incorrect (it wasn't); I replied to the e-mail to confirm that it was, in fact, the correct address (and re-typed it in order to make sure there hadn't been a typo or something).  
 
However, as of today (6 days later), there has been no further response, and my "Order Status" page does not show it having been shipped.

Reseller Reply    
Posted by
8/26/08 12:28 PM
Dear Valued Customer,  
 
We do apologize for the inconvenience, however our verification process with billing information is only done to protect our customers. In reviewing your order I do see that the order is still on hold I have attempted to contact you via phone but there was no answer, please contact us at your earliest convenience to provide the necessary information. We thank you for your business and appreciate your feedback.  
 
Regards  
www.supermediastore.com  
 
FYI UPDATE; Dear Customer,  
Your order has shipped complete as of today 8/26/08 we appreciate your business and thank you for your feedback.  
 
Regards,  
www.supermediastore.com

Supermediastore / Linkyo
Supermediastore

Somewhat Satisfied
Reviewer: thevic56
User Rating: 
Click Here to See the Profile for thevic56

8/21/08 12:59 PM
i bouthg a item from your corp and never got it  
item #me-004-1902  
ridata 4gb cf card 233x  
i wrote to email to you gay and never go a respond thank for listening.

Reseller Reply    
Posted by
8/21/08 5:28 PM
Dear Customer,  
 
We do apologize that you did not receive the product, it seems this may be a short shipment with your package. We could have this product reshipped to you accordingly. Thank you for your business and we appreciate your feedback.  
 
Regards,  
www.supermediastore.com

Supermediastore / Linkyo
Supermediastore

Very Satisfied
Reviewer: paulusn
User Rating: 
Click Here to See the Profile for paulusn

8/6/08 7:50 AM
I have been using products from Super Media Store for quite some time and have been totally satisfied with the quality and their quick service. I highly recommend Super Media Store.com and will continue to purchase from them again and again.

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