Ordered on Aug 29th. Told will arrive by Sep 9th. Tracking number given kept saying that item not in Fedex possession. Called sep 6th, told, that will arrive without the tracking number. Did not arrive...hence called and argued. Told that nothing can be done, cancel the order and re-order, will take another 10 days!!!!  
 
Do they really think that customers are stupid???  
 
What lousy treatment! NEVER SHOP from them.

I'm STUNNED by the ineptitude and arrogance showed by Walmart.com! I ordered a futon from them on August 25, figuring that the people I was expecting to visit my home on September 14 would have a place to sleep. I received a confirmation on August 27 from Walmart that my item had shipped. They gave me a tracking number for a company called Hi Pilot (should have tipped me off, I know). I immediately went on to Hi Pilot's website to track the package, and the site said that the number I'd entered couldn't be found. Two more tries later, I called Walmart's help number. Don't worry, they assured me, we definitely shippend the item, but sometimes it takes a while for the information to load onto Hi Pilot's system. I tried calling Hi Pilot again on Saturday and again on Monday. STILL had no idea what tracking number I was on about. Part of the reason I was calling was to not only track my package but to see whether the estimated delivery date of September 16 (!) was somehow negotiable. To cut a long story short, Walmart told me on Monday August 30 that "Maybe" they'd given me the wrong tracking number, and that they'd look into it and email me immediately. Panicked, I called again on Tuesday, got the smarmiest, rudest "customer service rep" of all time who told me I should have looked carefully at the estimated delivery time (he was right: I hadn't factored in the fact that the shipping estimate as 7-14 BUSINESS days) and that there was very little he could do to help me because his contacts at Hi Pilot "weren't answering their phones." I obviously don't want this futon now, and told him so. He suggested I refuse delivery (whenever that will be since we still don't know where it is!) but that I wouldn't get a refund/credit on my card until Walmart.com gets the item back - which can take up to 3 weeks! I won't get my money back on something I ordered in August, until OCTOBER! I'd have to be screaming-down-the-street-nude Insane to order from this site again!

ordered stamina magnetic programmable stationary bike. Arrived broken. When trying to adjust the difficulty level it would make a clicking noise b/c it uses plastic gears and instead of moving each other they were just skipping over each other causing the clicks as well as NOT adjusting the difficulty level. I went to return it to the store and was told that the shipping cost I had to pay to receive this broken hunk of junk was non-refundable. That's crap if you ask me.  
 
Update: Called customer service when i got back from the crappy store and they refunded me the shipping. Overall an okay experience.

This review was modified by its author, Paladyr, on 8/31/04 8:36 PM.

Ordered a box of checks from their check division. Went very well. There was a slight problem with my account number, but that was more my problem. I faxed them paperwork to correct this Thursday at 8 AM EST. They shipped my checks at 9:30 AM EST. I couldn't believe it. But the checks made it. It was very nice. Well priced, and easy to order online (preview mode for what your checks look like is nice)

I made three orders within a little over a weeks period of time. Only one of them was shipped anywhere close to what I would call fast shipping (one of the orders took two weeks to ship) all three orders were for the Weider Cross Bow Vision Home Gym being sent to three different addresses. Two packages were sent via UPS (one showed up with holes in the box and some nuts and bolts missing but nothing that couldn't be replaced at home depot) the third package was sent thru a obscure trucking company called emeryworldwide. The online "purchase history" showed the one shipped with emery as a UPS shipment and gave a tracking number that didn't start with 1Z as all UPS tracking numbers do. I spent days on the phone with customer support at Wal-Mart trying to track down who they shipped the package with (sometimes the Wal-Mart customer support couldn't even find my account or order number in their system even!!!). Finally they figured out that they shipped it with this company called Emery. So I get ahold of Emery to find out why the package hasn't been delivered (today is May 6th and this particular order was placed on April 19th). Now emery claims they cant find the address. I have had NOTHING but bad luck with Wal-Mart.com so far. If the first two units shipped with UPS why they switched to some obscure trucking company for the third shipment I have NO idea (the delivery address is in NY so it isn't like its some out of the way exotic location). My recommendation is to stay FAR away from Wal-Mart.com all you will get is a headache a sore ear from all the hours on the phone with customer service who might or might not be able to even find your account and order even if you give them your order number.  
 
If you choose otherwise good luck to you.

I recently purchased a CD from Walmart.com because they did not have it at any nearby stores. I had to pay an extra $2.78 for shipping. I was hoping to receive it in a couple of days like most places that I have bought items from. I am still waiting today, 8 days after I ordered it, and 7 days after it was shipped (shipped on April 5, 2004). I contacted customer support about when it might get here. They just responded with a generic response of: “However, you can estimate your order's arrival date. Just add the longest availability time of an item in your order to the delivery method ship time (Standard: 3 to 7 business days; Priority: 2 to 3 business days; Express: 1 business day). "Availability" is shown on the item page just under the item price.” I do not think that it should take this long for an item to be shipped. I highly recommend against buying from this company.  
 
edit: I now received this order

This review was modified by its author, xur17, on 4/22/04 3:23 PM.

I placed an order for music downloads. I was able to download the music after a few minutes with a dsl connection. I was not able to listen to the music because of software licensing. When i called they informed me to use windows media player so i downloaded the latest version and still nothing. I have called after being on hold for 10 minutes no answer. I emailed to get no response. I will never use them for music purchases again

Ordered Fantasy 6 Pack from them, the only place I found it and for an excellent price. Order arrived in 4 days using the cheapest USPS option. No problems, great deal.

Excellent speed, selection. Good prices. Items shipped before conservative estimate.

Very bad packaging. $208 worth of books delivered nearly destroyed. The package arrived looking like it was delivered by Ace Ventura.

I pre-ordered "Finding Nemo" DVD on 10/25 from walmart.com. I was supposed to receive it on 11/4 when it would be available in stores. It is now 11/14 and I still have not received the order. I called twice and was told that it shipped. The last person I spoke with would not credit my charge card for the amount because it already shipped. Tonight I spoke with a manager who did credit my account. I will not purchase from walmart.com again.

Wal-mart's online operation is quite good. I have ordered several CD's from them and the shipping has always been timely and the customer service and shipping status features of there site are very good.

I love Wal-Mart, they rule the Universe and a bag of chips!!!

It is now Jan 28 and I SHOULD be getting my Unreal 2 preorder soon. Instead of honoring my preorder walmart.com canceled my order and is now selling the same thing for much higher than I should have paid. WALMART.COM DOESN'T HONOR IT'S ONLINE ADVERTIZED PRICES!

Ordering process was straight forward. Selection good. The order processing and delivery seems slow. Order tracking capabilities are good. Would probably reorder in future