I placed an online order (Site-to-Store shipping, which was the only available option, red flag #1) for an iPod Touch, only reason I ordered online, it was like $10 cheaper than the store itself and came with a free accessory kit. When ordered, it said 7-10 days shipping. I was semi-ok with that, I mean I got some free stuff, right? So I ordered it. 3 days later, my accessory kit comes in, shipped by FedEx. Today is now the 23rd, and I'm still sitting here without my ipod. The thing about Walmart and Walmart.com, is it's 2 different companies, they cannot let you take stock from the store, you have to wait on YOUR product to come in. Also, after you order, they give you an estimation of roughly 16 days from your date of order. 7-10 days my butt!! My ipod's status has said "In Transit to Store" from a location about an hour and a half away since yesterday at 7:34am. Trying to call the store and getting someone to look for it is like pulling teeth, all they ask is if you "got an e-mail". If you can afford to wait and wade through red tape, go ahead and order from them, but if you're like me and most others, and want something faster than what you can get it from Hong Kong, STAY AWAY!!!

On December 30th I ordered a childrens bed set and a sofa sleeper from the .com site. I went with site to store to save on shipping, so I figured it would take awhile. Suprisingly, carton 1 of the bed set arrived early at the store, when I went to the store to pick up the item, it was the wrong color. I then asked if they could just exchange it and reship the correct color. In a nutshell, the associates at the store advised me that they couldn't do anything about it other than refund my money. They did not have a contact number for the .com site and didn't know how to address the issue. The other problem was that even though this item is ordered as a set, they charge for each seperate carton. Thus, I only received 1/3 of my money. I immediately called the .com site when I returned home after navigating their voice menus forever. They did try to help out and had me reorder the item and then covered the expense of shippiong the items. This was done on January 3rd. Today I received my order and again it was the wrong color. This time, the .com site called me to tell me that they just found out that the wrong color shipped again and it was a problem with UPC's at the fullfilment center. They would call and have UPS pick everything back up and refund my money. I asked why they couldn't just ship the correct color and was told that due to the UPC problem, they could not do it. If I wanted to wait 2 weeks, I would be able to re-order it online and it would be correct. The sad thing is, they have not removed it from their site or suspended the item pending correcting the problem. I could order it right now and recieve the wrong color again. They offered a $50 gift card for my troubles if I wanted to keep it. Problem is, they have over $1000 of my money between 2 beds and a couch. I will have to wait on a credit for this most recent order and then I have to wait for the initial order to reach the store before I can request a credit on it that I'll have to wait for again. In all honesty, they could keep the stupid $50 and just ship me the correct color and I would have been fine.

Three attempts at fulfillment resulted in an order being cancelled, a site to store item not being found, and a 6 AM call to wake me up and make an insulting offer.  
 
NEVER, EVER, EVER do business with these lying thieves.

This review was modified by its author, walmartsucks, on 9/29/08 4:10 PM.

Please heed my warning, and be very wary of purchasing from WalMart.com. I ordered an MP3 player and a DVD player from them on April 15. The next day I got an email stating that they shipped the MP3 player, but the DVD player was being processed. I also got an email from my bank about some suspicious charges to my account. I looked, and I had been charged $81.28 five times by Walmart.com. No biggie at this point, I call Walmart and they say that they will fix the problem right away. The next day I have twenty charges of this same amount to my account. I call Walmart.com and they tell me that there is nothing that they can do; that my bank needs to deal with it at this point. SO, I call my bank and have them remove the authorizations for all of the pending 81.28 charges. The next day I check my account and have nearly 70 81.28 charges, and my account is severly overdrawn. Walmart.com gives me the "its my bank' excuse again along with "the person in charge of this is out today" excuse. I am appaled at how unprofessional and unsympathetic this company was considering that THEIR computer glitch was draining my account.  
I finally had to have my bank issue me a new bank card with a new number as it was the only way to stop their constant barage of charges to my account.  
Nothing is worth the inconvienience that I have been through the past few days. Buy your items somewhere else.  
 
And after all of that they didn't even offer me an apology.

Ordered a Blue ray movie on line for store pickup.Got it at a cheep price and no problems picking it up at closest store.

We got a $100 online giftcard for the holidays from a relative, decided to purchase online, and it all went horribly wrong from there. How is it that we can live within 20 minutes of 4 walmarts and it takes 11-17 days to process an order and get the product to store?. We decided after the second day to drive to all the Walmarts and check inventory of our product. All 4 Walmarts each had multiple instances of the product on the shelf and yet we still had no Site to Store confirmation after 6 days. We went back to each store on the 7th day and all the stores had the product on the shelf yet we had to wait once again. On the 9th day ( january 8th ) we got a email claiming to have the product ready and waiting, yeah right as we found out we'd have to wait in a 10 minute line to be told that the associate is new and can't find our product for the next 15 minutes. Walmart Online is broken, stay away.

Wanted to order a GPS for wife as a gift. The web site showed it in stock, and after a week or more, was finally shipped. Was exactly what I ordered and all went smooth. Best price I could find on net on the particular GPS.  
 

Order 2 dozen roses for Valentines Day with free over night shipping and it arrived on time. This is my 3rd purchase from walmart.com for flowers and I’m very satisfied.

Supplied tracking number stated product hasn't shipped yet and with every inquiry about the shipment I got back a form letter saying "it's on it's way" Phone calls weren't any better. Weeks when by for a package that should have taken 2 days. Still haven't receive yet and Walmart will not admit there's a problem even when their own tracking number shows there is one. Never again.  

HORRIBLE SERVICE! TAKE YOUR MONEY ELSEWHERE! I ordered a music CD from Walmart.com as a Christmas gift on December 11th. The website stated as well as my emails that I would receive it between Dec. 16th and Dec. 21st. Well the 21st came and I had not received my CD. I called customer service (was on hold for 40 minutes!) I was told it would arrive by the 23rd. The 23rd came and still no package. After the 40 minute wait on my last call to customer service. I decided to email this time. I did, but you just get an auto reply, they don't actually read your email. So I had to call and hold again for 45 minutes this time and finally got the CD sent out to me. It arrived 20 days after I ordered it. I WILL NEVER BUY FROM WALMART.COM AGAIN!

Flat out publicly lied about speed at which they would complete the order. I paid extra for 2-3 day shipping on this day so I could get it before Christmas (which the home page so prominently displayed) but I could tell from the tracking number they did NOT ship it Priority Mail. Over a week later and I still don't have it. Contacting customer service yields SILENCE. How I wish I checked here first!

Terrible service, website and sales people lie about product availibility. Called to make sure item was in stock and was told it could ship out right away. Day after placing order it became out of stock and had over a month wait. Bait and switch tactics make me never want to buy them online again. Spoke with rude sales agent and manager who informed me Walmart's claim of items being in-stock is completely meaningless.

This review was modified by its author, computerguy312, on 1/1/06 4:28 PM.

I am very pleased with walmart.com. I was looking for an electric racetrack for my stepson (the kind I used to play with when I was a kid) and was shocked to find that they were incredibly hard to find. WalMart didn't have anything decent in stock, but I found the set I was looking for on their website. It was very reasonably priced and the shipping was inexpensive. The order arrived early and in perfect condition. It was also easy to track the order, and I found accurate information about the status of this order each time I checked.

I ordered a Game Boy for my daughter and I recieved the game player delivered by UPS. I was told that the games will arrive by USPS but they did not. USPS has the habit of throwing your pacakge on the porch and keep going and anyone can pick it up and steal it. I informed Walmart that the package never arrived and after two weeks of waiting, they told me that they could not track or replace my products. The told me that the games and player came as a "BUNDLE". I would have to send back the player before they do anything. I told them that I already opened the package and I bought 3 more games for my daughter at Circuit City and I can't send it back because I threw away the package it came in. I looked in the dictionary and found the meaning of "Bundle" It's when everything comes in one package. They sent it in two. The games cost $15.00 each so they owe me $30.00. I use to do a lot of my online shopping there but not anymore.

I placed an online order on Oct 25th for an IN STOCK book. Walmart emailed my confirmation along with an estimated delivery date of Oct 31st to Nov 4th. I called them on Nov 7th to inquire since I hadn't received the order. I was told the item was IN STOCK but they were still processing. I called again on November 14th and was told the item was not (and was NEVER) IN STOCK. They said the webpage's IN STOCK notice was an error and they would correct it. They couldn't explain why the first CS agent told me it was IN STOCK. I asked for an ETA and they had none. I cancelled the order (after waiting 3 full weeks). What a way to run a business.