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Store Rating and Reviews SupercardNDS of Union4Workshop / Union4Workshop.com

Homepage: http://www.supercardnds.com Shop Now at SupercardNDS of Union4Workshop / Union4Workshop.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 7.16 / 10
Six-Month Reviews: 22
Lifetime Reviews: 233

   


Lifetime Rating: 8.49 / 10
All Stores Avg.: 8.15
7.98 Pricing of Products and Services
7.50 Likelihood of Future Purchases
7.05 Shipping and Packaging
6.38 Customer Service
7.75 Return or Replacement
Show Reviews Read all 233 reviews below.
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UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

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 SupercardNDS of Union4Workshop / Union4Workshop.com Customer Reviews
Page 1 of 16sort reviews by:
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Reviews 1 - 15 of 232
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Very Dissatisfied
Reviewer: abababababa
Click Here to See the Profile for abababababa

8/26/09 6:38 AM
Bought 3x NDSL4RSDIII (R4 DS III V3).  
Delivered without operating system CD.  
Whatever OS I tried (1,21; 1,22; 3.02; 3.07) impossible to have those bloo.. R4 III Revolution working.  
No support from site. No way to raise a claim.  
NEVER AGAIN "SupercardNDS.com" or "Union4workshop.com" !!!

Reseller Reply    
Posted by
9/2/09 8:53 PM
Hello,  
As OS firmware installation CD does not provide from our supplier, we do not state it will be included with the package.  
By the way, you can download and use the latest kernel files at http://www.r4iii.com/download.html  
In addition, our customers can contact us by email, info@supercardnds.com at any time.  
Thanks!

SupercardNDS of Union4Workshop / Union4Workshop.com
union4workshop

Very Dissatisfied
Reviewer: brskhtb
Click Here to See the Profile for brskhtb

6/28/09 11:21 PM
I'm waiting since 29 of April for my order...  
The parcel is maybe lost or send back to the seller... Certainly on the responsability of the french postal...  
 
But I'm still waiting, I have no information, and I'm not sure that the seller is doing the best to manage the problem...  
 
 
 
any chance for an answer please....?

This review was modified by its author, brskhtb, on 6/29/09 7:24 PM.

Reseller Reply    
Posted by
7/2/09 5:17 AM
As advised the parcel was arranged and departed on 4/29, HK Post advised that it was departed to France but no further information from Chronopost.  
 
Though parel tracking enquiry has been carried out on 5/29, it normally takes over 2 months for Chronopost to get back to us.  
We are so sorry for this but we really have no way to be pro-active by pushing Chronopost unless they contact us themselves.  
 
Since we fully understand the time loss and all the inconveniences caused to you, while hating to keep you waiting, we absorb the loss and arrange to you today.  
 
Tracking number and parcel image will be advised to you by email tomorrow.  
 
It normally takes 10 - 14 working days after departing from HK.  
 
Hopefully, Chronopost does its job well this time and well arrange the delivery to you.  
Please be sure to have someone sign for the package as we use registered air mail for all overseas parcel.  
 
Have a good day!  

SupercardNDS of Union4Workshop / Union4Workshop.com
union4workshop

Very Dissatisfied
Reviewer: liamste
Click Here to See the Profile for liamste

6/19/09 10:33 AM
I Hate this service!  
I have waited and waited and still not gotten my R4 and 2GB microSD card!  
 
I orderd a R4 from http://www.r4ds-ds.com and it got here in 5 days with the free shipping!!!  
 
Service was awful, never got a response!

Reseller Reply    
Posted by
7/2/09 9:01 PM
Hello,  
 
We are so sorry about that. For avoiding to make you unpleasant, We have fully refund the payment of your order through PayPal.  
 
Please check it.  
 
Thanks!  
 
Cheers,  
Jan  
SupercardNDS

SupercardNDS of Union4Workshop / Union4Workshop.com
union4workshop

Very Dissatisfied
Reviewer: cricri123456789
Click Here to See the Profile for cricri123456789

5/30/09 3:05 PM
understand that I never received the order No. 141159, and the tracking number is invalid so I think you've never sent !!!!!  
and you do not answer my email?  
30 mai 2009  
En faite ils m'ont répondu mais ils ne font rien ,  
je pense ne jamais revoir ni argent ni colis,internautes passez votre chemin ,site pas sérieux,fausse notation positive et oui c'est pas ebay !!en plus beaucoup de contrefaçon dans les linker R4,vérifiez bien votre objet a l'arrivée

This review was modified by its author, cricri123456789, on 6/8/09 11:08 AM.

Reseller Reply    
Posted by
6/1/09 8:42 PM
Hello Customer,  
 
We have replied you for several times.  
 
By the way, your item has been left from Hong Kong on 26/04/2009.  
 
We have made an enquiry to Hongkong Post for the delivery status of your order.  
 
We will get back to you once receipt of their reply.  
 
Thanks!  
 
Cheers,  
Jan  
SupercardNDS

SupercardNDS of Union4Workshop / Union4Workshop.com
union4workshop

Very Dissatisfied
Reviewer: cedricanselme
Click Here to See the Profile for cedricanselme

4/2/09 1:34 AM
having had contacts with service customer as the not delivered article. I accepted a refund. thank you

This review was modified by its author, cedricanselme, on 4/15/09 2:21 AM.

Reseller Reply    
Posted by
4/4/09 7:26 PM
Hello,  
 
We already refunded the missing 2Go to you. Sorry for any inconvenience caused.  
 
Best Regards,  
Wilson  
Supercard NDS

SupercardNDS of Union4Workshop / Union4Workshop.com
union4workshop

Very Dissatisfied
Reviewer: mignot89
Click Here to See the Profile for mignot89

3/20/09 4:10 PM
Good evening, I bought an article on supercardnds.com on 23rd January and I didn't receive anything. What can I do to for being repaid? I paid 37.99€.  
Thank you for your help.  
rlecolle@yahoo.com

Reseller Reply    
Posted by
3/23/09 12:27 AM
Hi Customer,  
 
Parcel was arranged on 1/29/2009. We believe that it was lost on its way.  
 
We arrange your order again at our cost and have sent detailed information to your account. Sorry for any inconvenience caused.  
 
Best Regards,  
Wilson  
Supercard NDS

SupercardNDS of Union4Workshop / Union4Workshop.com
union4workshop

Very Dissatisfied
Reviewer: hugues427
Click Here to See the Profile for hugues427

2/14/09 7:38 AM
produced always not arrive

Very Dissatisfied
Reviewer: airboy
Click Here to See the Profile for airboy

2/9/09 1:38 AM
this store is pathetic. their customer service is horrible. i ordered back in dec 24th and it is now feb 8th n i have yet to receive my item. i have emailed them countless of times to follow up on my package and yet nothing. they take your money and dont give you your item. DO NOT ORDER FROM THIS SITE!!!

Very Dissatisfied
Reviewer: angel65
User Rating: 
Click Here to See the Profile for angel65

1/30/09 5:36 PM
Commande effectuée le 26/12/2008, expédiée le 01/01/2009, toujours rien recu à ce jour (31/01/2009). J'ai recu une photo du colis, j'ai contacté le site par mail pour leur demander ou en était mon colis, ils m'ont juste demander de vérifier l'adresse d'expédition (qui était bonne bien sur !). J'ai mailé les douanes francaises, ils n'ont pas vu mon colis. J'ai mailé la poste de Hong Kong, la poste de France, la poste internationnale : personne n'est capable de me dire ou est mon colis. Cela fait pourtant un mois qu'il a quitté Hong Kong. Je suis extremement décu !!

Very Dissatisfied
Reviewer: adac
User Rating: 
Click Here to See the Profile for adac

1/14/09 2:35 PM
I ordered a m3 card with the memory stick.  
I orderd this card as a present for my nephew for Xmas and only opened the package to load games onto the card on 26th Dec as I was travelling down the country to give him his present. To my dismay the card never worked. However as i was traveling and it was the xmas period, i was unable to return it until the end of the month  
I emailed the company first about the problem and then i returned the M3 card by registered post. I emailed them again afterwards and I got a reply to give them the tracking number of the package so they could trace it.  
I was able to track the package via our postal system and it has reached them on 6th Jan.  
I emailed them on 13th and 14th Jan and I still have got no reply to my mails.  
I am very unhappy with the service.  
The only point of contact is the email address and it seems no-one is responding.  
I can only keep emailing them. Will update again if i get a response from them!!!  
I have a good few friends who want to order this card but I will now be telling them to not use this site.  
Jan 15th:  
I emailed both supercardnds and Union4workshop again but still got no reply  
I then raised a claim with PAYPAL as i used this to pay for the card. As part of their porcess, they email them to get a response.  
Jan 16th: I eventually got a reply from SupercardNDS to say that they have exchanged the item and in the mail they show a screenprint of the posted package. i am not able to track this item which has just been posted today. I will update again as to when i get the item. It usually takes between 7 - 14 working days  
Jan 17th: I emailed them today as to when i was going to be refunded for the postage for returning the item (as stated on their website). I had already emailed them about this before but got no reply  
Jan 19th: I got a reply from them to say thet they had refunded me the postage via my paypal account.  
I am now just waiting for the package to arrive

This review was modified by its author, adac, on 1/19/09 2:53 PM.

Very Dissatisfied
Reviewer: gras audrey
User Rating: 
Click Here to See the Profile for gras audrey

12/19/08 3:09 AM
J'ai commandé 3 Rn4 le 20 novembre et en date du 19 décembre je n'ai toujours rien reçu. La seule information que j'ai est que le colis est parti le 26 novembre. A date, je n'arrive pas à obtenir d'information auprès du fournisseur ou d'hong kong post. Je suis vraiment déçue, les enfants n'auront pas de cadeau cette année à Noêl. Je ne tenterai plus jamais !!!

This review was modified by its author, gras audrey, on 12/19/08 3:14 AM.

Very Dissatisfied
Reviewer: poppysocks
Click Here to See the Profile for poppysocks

12/13/08 2:26 AM
I ordered 2 R4 DS cartridges, the arrived no problem, but 1 of them doesn't work, it just stays at the loading screen. Have tried to email the company to ask for either a replacement or refund, but they don't answer your emails, seems once they have your money, they forget about you!Not impressed, wont use again or recommend them to anyone

Very Dissatisfied
Reviewer: Laurence Ducrot
Click Here to See the Profile for Laurence Ducrot

12/5/08 4:36 AM
Colis parti de hong-kong avec un numéro de code postal erroné, mis à part le suivi sur son départ le paquet est dans la nature !!!!...........comment faire une réclamation en français ?

Very Dissatisfied
Reviewer: chabert
Click Here to See the Profile for chabert

11/28/08 12:53 PM
mon colis est parti de hong kong depuis le 6 novembre 2008 et je ne l'ai toujours pas reçu.  
que dois je faire pour le recuperer  
nous sommes aujourd'hui le 9 decembre 2008 et toujours pas de nouvelles de mon colis  

This review was modified by its author, chabert, on 12/9/08 11:25 AM.

Very Dissatisfied
Reviewer: Taz Devil
Click Here to See the Profile for Taz Devil

11/18/08 3:02 AM
Ordered on October 3rd and still nothing. emails have gone unanswered, cannot do anything with Hong Kong post unless SupercardNDS get in touch with them.  
 
At this present moment in time, my parcel is somewhere on this planet and until SuperCardNDS answer my email and get in touch with Hong Kong post, I'm afraid that I will never receive it, let alone know where it is.  
 
First time I have ordered from this site, and up to press I am not satisfied with their customer service. Will email them again today and see if I get an answer.

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