I can't say enough about this company. I put in an order for a Helly Hansen jacket on the 18th of November 2002. Until the 20 the status of the order say accepted but had no shipped date as promised to be within 24 hours. So I promptly emailed overstock.com support. They quickly replied and answered any and all questions I had. After the support email I checked the status of my order. Item shipped!! So I checked the fedex number and it said it would be here on the 26th of November, a Tuesday. I was perfectly fine with that. However..come Saturday (Today) the 23rd..Item already arrived! I was under the assumption that Saturday delivery was only with Fedex two day and overnight?! Looks like someone at overstock pulled some strings and got me my item sooner than fedex would have delivered it! As I opened the box I discovered an awesome Helly Hansen jacket as described and pictured. These people have excellent support staff and great products. I would not hesitate to do business with them again! Good Job!!

My latest order from O'stock went as well as others before it. Good job.

I hold computer classes. I have bought six slightly antiquated computers and two digital cameras from Overstock.com and all transactions were completely satisfactory. A purchase of instructional software was less so. At first they refused to accept a return because it was software. When I explained that the software was written in Pidgin English and I couldn't use it for that reason, they apologized and gave me a credit. Good people!

This review was modified by its author, samba, on 11/7/02 7:15 AM.

My second order from overstock and everything went well. Most of the reviews here are negative, but I've had 2 good experiences with this vendor.

I ordered a Sony refurb laptop. Very prompt service, product was dispatched the next day, and I had it in my hands 2 days later via FedEx. Only complaint is that I'd prefer a little more email feedback on the order and shipping status. On the whole, very good experience.

I placed my order with Overstock on the 11th, the order didn't leave the warehouse until the 17th, it is now the 23rd and I still haven't received the item. I spoke with Cody in the customer service department at overstock and he told me the item shipped on the 13th and that UPS had received the item in my local hub. However, when I double checked with UPS they said the order was not given to them until the 17th and that the local hub had not received it. Overstock has taken way too long to deliver this item and the customer service department has been unwilling to give accurate infomation as to the whereabouts of this order.

Purchased a watch from Overstock on 9/10/02.....as of today, 9/23/03, it's still floating somewhere in limbo. Skipping around the country with UPS and Overstock has yet to help. Customer service maintains the product was delivered yet cannot say who signed for it (hint: no one has....it hasn't gotten here) and the delivery date keeps shifting depending upon what UPS's site says. And they have not once offered to refund shipping costs or anything else.  
 
The customer service is a joke...."low" prices are just a dream especially when you factor in the lousy service during and after the sale.  
 
Buy locally instead from these clowns. You'll be happier and better off in the end.

Overstock listed a Microsoft-Dell Natural Keyboard Pro but failed to mention it was OEM or only had a USB computer connection instead of both USB and PS2 which is standard on the Natural Pro retail version.

I recently went to overstock.com to purchase a vacuum cleaner. I went through the on-line purchase process, which is 7 steps, and managed to get to the 5th step. At that point, I was informed that the billing address for the credit card I had entered was incorrect. My husband and I had just changed addresses, so I entered in our old address. The billing system refused to let me go any further or change the billing address. It would not process my order. I closed the browser window and decided that perhaps there was something momentarily wrong with overstock.com's system and I would try again. I did try again, minutes later, and the order was processed. Everything was fine until I checked my e-mail and discovered that my credit card had been charged twice for the same purchase. Evidently, even though the computer system did not go through all the purchasing steps and did not give me a confirmation page with an order number, it processed the card anyway. I immediately e-mailed overstock.com to let them know of the computer error and that I would need the extraneous order canceled. After waiting several days, I received an e-mail back from them stating that it was their policy to not cancel any orders. This began a lengthy set of e-mails between overstock.com and myself. Continuously, they refused to correct their mistake, denied they made a mistake, and so on. All I wanted was the extra order canceled, not both of them. They refused to listen to any reason. They told me I could simply return it when I received it, but of course I would have to pay associated restocking fees, etc. I said that I would be happy to just return it, if they would waive those fees. They refused, saying they COULD NOT MAKE ANY EXCEPTIONS to their policy. I refuted this claim. The customer service person I was dealing with claimed that he/she could no longer be of assistance to me, that the matter was over. I requested information of a supervisor, and this person has failed to contact me back with that information. I am disgusted with this whole process, especially when I was not the one to make a mistake. I would not recommend ordering from this company because if there is any glitch in their ordering system, or even if you were to make a mistake, which I did not, they will not cancel your order, under the guise of "good customer service." Do not support a company that does not care for their customers and refuses to correct a mistake.  

I bought what was on the website, a 21' Refurbished Viewsonic Monitor ( they say they have a bunch of viewsonic modnesl but do not tell you the model number), with 3.95 shipping. I recieved the monitor about 8 days later and opened it and it was a 21 monitor made by cybersonic ( never heard of them) and was made in 1997!!! I called them and they told me that that Viewsonic made these for that company!!! They were ok with giving me a RMA and they paid for shipping back, but it was a lot of hassle and false advertisement. I doubt if I will order from them again

Fast shipment and the product was exactly what I expected.

Purchased some optical mice from Overstock.com, good price. Great product (Logitech). Prompt delivery. Would buy again

Ordered a notebook pc for $570, then after receiving email confirmation realized ordered the wrong item. I IMMEDIATELY call overstock.com (within 5 minutes) and the customer service operator TELLS ME THAT SHE IS ABLE TO CANCEL THE ORDER, even though normally they can't do that. Then a week later I get a package delivery which I refuse.  
 
I have had a series of email corresondances with overstock.com, which culminated with an email from their customer service CLEARLY stating they are sorry for the misunderstanding and that they are giving me a full refund.  
 
A month later, i still don't have a full refund, so I call, and they tell me that the person who emailed me notification that I'll be receiving a full refund must have not understood the overstock.com policy -- AND THEY REFUSE TO HONOR THE PROMISE OF A FULL REFUND, AS WAS CLEARLY STATED IN THEIR OWN CORRESPONDANCE!!!  
 
AS OF TODAY, THEY HAVE CREDITED ME ONLY $399 OF THE $570 PURCHASE PRICE/REFUND THEY **PROMISED**. Even if you subtract the $85 (15%)restocking fee, I should have been credited $485, not $399 -- these people are THEIVES!!  
 
THIS COMPANY IS UN-FREAKIN BELIEVABLE!! Buyer beware!

Ordered Refurbished Panasonic KXTG2690 cordless phone. Product arrived 8 days after ordering via free UPS ground shipping. Item was well packaged (box in box) with plenty of styrofoam cushion. Item was refurb and did not come in orginal retail box; instead it was in a standard Panasonic refurb box, thus I was unable to use UPC for the $20 rebate. Item was in great condition and worked fine. Price including free shipping was $141, much lower than new retail version. I would definetely order from Overstock.com again.

Although their discount prices are highly inflated, I'm pleased with my purchase. The time elapsed between order placed and order shipped is only 1 business day. And their shipping price is very reasonable.