Very poor customer service. Rude attitude.  
 
I was wanting to purchase a watch from Overstock.com.  
 
For USA customers it is listed at US$81 + $1 postage.  
 
For an Australian shipping address the price changes to US$106 + $15 postage.  
 
I got a pop up customer service live chat window from 'Nicky' so decided to ask about it.  
 
First I was told the increase in price from $81 to $106 is for the increase in postage cost. I asked isn't that covered in the increase in postage from $1 to $15?  
 
Then I was told it is due to credit card currency conversion fees and import customs duties. I pointed out that both are costs charged to and borne by the buyer.  
 
After this I get pasted the previous response about credit card conversion and customs duties again. It is obvious the rep isn't even reading anymore.  
 
Rep then continues to paste irrelevant info about their company until I close the window.

On November 5, 2009 I purchased a LG 60PS60C 60-inch 1080p Plasma HDTV from Overstock.com for $1395.99. The TV was advertised at a "one-day" sale price. I found the same TV on sale with other online retailers for $1700-1800, so this was around a 20% discount. After ordering the TV, Overstock sent me an order confirmation identifying the 60-inch TV and purchase price, and stated it would be shipped shortly. Overstock then charged my credit card for the purchase price, and on November 9 I received a shipment confirmation that the 60 inch TV had been shipped. On November 11, I received a call from the delivery agent to schedule a delivery time. I asked the agent to confirm the order -- but she told me they were delivering a 52 inch TV! I told her that was not what I had ordered, and she said she would have to check with Overstock. I got a call the next day from an Overstock agent who told me there was a glitch on their website and had shipped the wrong TV. I told him I wanted the 60 inch TV and he told me there were none in stock. He offered me a $100 credit and a refund. I told him I wanted neither, I just wanted the TV. Overstock went ahead and refunded the money anyway. The next day I called and spoke to a different agent. He again told me they didn't have any 60 inch TVs in stock, and said Overstock was willing to give me $175 credit, but nothing more. I told him that was not good enough, because I had already bought an entertainment center and I wanted to know why I wasn't getting the TV. I also had seen other similar TVs on sale for $1500, but didn't take advantage of them because I thought I was getting the TV from Overstock. The agent again told me Overstock didn't have any 60 inch TVs. The following day I got a call from a third agent, who again told me Overstock didn't have any 60 inch TVs in stock. I corresponded with her several times, and she promised me that Overstock would have given me the TV if only they had a 60 inch TV in stock. That is when I discovered that Overstock has the EXACT SAME TV I ORDERED on their website. It was still on their website as of November 17, being adverstised at a price of $2400. When I informed the agent of this, suddenly she changed her story and now said that Overstock would not honor its contract because it was an "obvious" pricing error that I should have known of on my own. I bought and paid for a 60 inch TV. Overstock took my money and then tried to ship me a 52 inch TV. When I discovered this they lied to me about whether they had a 60 inch TV in stock. When I caught them in their lies, they said they didn't want to honor what is essentially a 20% discount to their competitors. I spent two weeks dealing with a number of rude Overstock agents who misrepresented what was going on to me at every turn. At the end of the day, after wasting my time, Overstock did not want to honor the contract we had made, even though I took actions in reliance on that contract and foresook buying a similar TV for a comparable price from other vendors when I had the chance. Overstock was dishonest and rude, and I will never do business with them again.

Order a LCD TV. Back Ordered first, then charge my credit card. Followed by a cancellation but no refund back to my card.  
Should they ship the TV then charge my card?  
They must be going backrupt, they must be using my money for a free ride for a week or two.  
Never to business with them again.

So i order this 32'' Toshiba TV on a nice online deal and was very happy with the price. (the best online).  
It was too sad that they just blatantly canceled my order AFTER CHARGING my CARD and then refunding.  
And the explanation = NONE, just an email saying there was in Error in my order.  
 
Will never buy from these guys. Its a Joke  
 

Terrible service. Dehumidifier failed within its 90-day warranty period. Contacted them by live chat and was told a "special representative" would have to call me in 1-2 business days with instructions for what to do. 3 days and no call later, I called phone support. When the rep told me the same "special representative" would call in 1-2 business days I asked for a supervisor. Supervisor said she would call the company 1st thing in the morning and call me with instructions. No call. It's like this has never come up before, or they have been trained to give you the run-around. I believe the run-around option.

Avoid the Overstock auctions. I encountered a shill bidder. He bid the auction up in the last few minutes and then retracted a bid when he went over my top bid. He used a bid alias that had on bid on the sellers auctions and won 32 previous auctions. Both the seller and shill listed the home town as the same. Even the feed back that the shill and seller left each other were very similar. It was a VERY obvious case of shill bidding. I immediately reported the incident to Overstock. Almost 2 weeks and no reply or action taken (I reported more than once to be sure.) Overstock obviously does not police sellers and therefore scammers have arrived. Beware.

Ordered speakers from Overstock.com, they shipped quickly but mounting brackets were damaged. Return shipping not cost effective. I placed review warning other buyers of poor quality. It was never posted to the site. The review was accurate, tasteful and the only reason it would not be posted is due to censorship.  
 
I will not order from them again as censored reviews are not reviews. Buyer beware!

This review was modified by its author, kybroker, on 5/18/09 4:35 PM.

This is a fraud company and I would advise everybody to be very careful before doing any business with these guys.  
 
I purchased 3 memory foam mattress toppers from these guys and The package was in a horrible condition when we received it and the product was not memory foam at least it does not feel that way. It is just a 3 inch mattress foam being advertised and sold as Memory foam. I purchased 3 mattresses toppers and opened only one. I was highly dissatisfied and mailed back the two unopened mattresses. I paid 24 dollars shipping this back. They refunded me only one and when I emailed them about this they said that the other one was probably not in the condition they wanted so. I was shocked as I had mailed this through USPS in as is condition without opening it and also sent them tracking number.  
 
The net result for the 100 dollars I spent on the two mattress toppers I have lost 80 dollars and the mattress is returned to Overstock and they have it. These guys are cheats and Frauds.

Bad and dishonest store. Most nasty store I have dealt with.  
 
If you want to use Overstock.com gift card, forget about it. If you use more than $300, they will claim they are stolen and your account closed. Gift cards gone.

Twice I sent a request for a price match on a Hoover Steam Vac and it took nearly two weeks to receive a response. In that time the Hoover Steam Vac apparently "sold out". Overstock.com does NOT uphold it's online best price match policy nor does Overstock.com respond within 2-4 business days as it's stated. The service I received was horrible and of course they do not uphold their "best price match policy", they can just wait 2 weeks later to respond and wait for the item to "sell out". I would rather make my online purchase at a place with a better price and great customer service. NOT overstock.com.

I did not end up buying from them. They promise to meet a price if you find the equivalent item, but it took them ten days to get back to me and then only to tell me that they no longer sell the item and therefore will not honor the policy. Now I would have been somewhat annoyed by the poor turn around time, but I am more peeved by the fact that THIS IS A LIE. They still sell the item. Don't waste your time with their match policy; they do not honor it.

I ordered a down comforter and was not satisfied with the quality. I returned it the same day it arrived. They keep half my money claiming it was now used and they could no longer sell it as new merchandise. I will never buy from them again!

I ordered an Energy C-C100 center channel speaker, and they sent me a box containing 2 Energy C-100 bookshelf speakers.  
 
An easy mistake to make if you aren't paying attention, I suppose, but completely unacceptable for this type of site which only has limited inventory of each item.  
 
They sold out of the center channel speaker which I really wanted, so they can only give me a refund.  
 
I've ordered from Overstock previously and it went just fine, so this is really upsetting. The moral of the story is CALL FIRST before you order.

*********DO NOT BUY FROM OVERSTOCK.COM*******  
ordered a tv from this place  
 
http://www.overstock.com/Electronics/Philips-42PF9630A-42-inch-Plasma-HDTV/3450071/product.html  
 
says nothing about refurbished, and suppose to have 1 year warranty, so the screen says 11/08, they might change it later.  
 
they sent me a refurb with 90day warranty. 1 year warranty, new tv. 90 day warranty, refurb tv. i would never buy a refurb plasma, b/c there is no telling how much use time they have in it.  
 
i called philips to get a new one, b/c the quality of the refurb was sub par, 10% of the pixels didn't work, a button was missing, and philips says they're not an authorized retailer and will not uphold the warranty. they site says 1 year warranty. They lied on their website, twice.  
 
i wouldn't not buy anything big budget from these guys it's probably all refurb items, and becareful about the warranty.  
 
btw, customer service was shocked that it was a refurb and insisted it should have been new, but wouldn't send me out another. what about the warranty?! great run around from philips to overstock.  
 
thanks overstock you rock!

This review was modified by its author, online_shop994, on 11/13/08 7:50 PM.

I received a quilt from this company today that smells like it was soaked in kerosene. I think it was made in a third world country and washed in some kind of bug spray. The quilt itself was pretty enough that I tried to wash the chemical out but that was a big mistake because the washing didn't make a bit of difference and now my washer and dryer smell like it.  
 
Everything that touched the quilt smells of it too. The quilt is packed up and outside on my porch waiting to be returned. It's about 25 degrees out and I have all the windows open to try to get the smell out of my house, but it's still so bad that my eyes sting and my throat is raw.  
 
I've ordered from Overstock before. The prices are good but the quality has been disappointing. This latest thing, though, is on a whole other level. I would not recommend ever buying from them. This is gross negligence.