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Store Rating and Reviews Overstock.com (also at: buyitnow.com)

Homepage: http://www.overstock.com Shop Now at Overstock.com (also at: buyitnow.com)
Overall Customer Satisfaction Rating  
Six-Month Rating: 6.03 / 10
Six-Month Reviews: 17
Lifetime Reviews: 540

   


Lifetime Rating: 3.48 / 10
All Stores Avg.: 8.15
6.94 Pricing of Products and Services
5.56 Likelihood of Future Purchases
6.67 Shipping and Packaging
5.00 Customer Service
6.25 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 540 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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 Overstock.com (also at: buyitnow.com) Customer Reviews
Page 1 of 35sort reviews by:
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Reviews 1 - 15 of 521
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Very Dissatisfied
Reviewer: m9568099
Click Here to See the Profile for m9568099

8/6/09 7:58 AM
Order a LCD TV. Back Ordered first, then charge my credit card. Followed by a cancellation but no refund back to my card.  
Should they ship the TV then charge my card?  
They must be going backrupt, they must be using my money for a free ride for a week or two.  
Never to business with them again.

Very Dissatisfied
Reviewer: nonstopinthemix1
Click Here to See the Profile for nonstopinthemix1

8/5/09 12:22 AM
So i order this 32'' Toshiba TV on a nice online deal and was very happy with the price. (the best online).  
It was too sad that they just blatantly canceled my order AFTER CHARGING my CARD and then refunding.  
And the explanation = NONE, just an email saying there was in Error in my order.  
 
Will never buy from these guys. Its a Joke  
 

Very Dissatisfied
Reviewer: raingator
Click Here to See the Profile for raingator

7/24/09 4:36 PM
Terrible service. Dehumidifier failed within its 90-day warranty period. Contacted them by live chat and was told a "special representative" would have to call me in 1-2 business days with instructions for what to do. 3 days and no call later, I called phone support. When the rep told me the same "special representative" would call in 1-2 business days I asked for a supervisor. Supervisor said she would call the company 1st thing in the morning and call me with instructions. No call. It's like this has never come up before, or they have been trained to give you the run-around. I believe the run-around option.

Very Dissatisfied
Reviewer: Sirhobar
Click Here to See the Profile for Sirhobar

6/17/09 11:11 AM
Avoid the Overstock auctions. I encountered a shill bidder. He bid the auction up in the last few minutes and then retracted a bid when he went over my top bid. He used a bid alias that had on bid on the sellers auctions and won 32 previous auctions. Both the seller and shill listed the home town as the same. Even the feed back that the shill and seller left each other were very similar. It was a VERY obvious case of shill bidding. I immediately reported the incident to Overstock. Almost 2 weeks and no reply or action taken (I reported more than once to be sure.) Overstock obviously does not police sellers and therefore scammers have arrived. Beware.

Very Dissatisfied
Reviewer: kybroker
Click Here to See the Profile for kybroker

5/18/09 4:32 PM
Ordered speakers from Overstock.com, they shipped quickly but mounting brackets were damaged. Return shipping not cost effective. I placed review warning other buyers of poor quality. It was never posted to the site. The review was accurate, tasteful and the only reason it would not be posted is due to censorship.  
 
I will not order from them again as censored reviews are not reviews. Buyer beware!

This review was modified by its author, kybroker, on 5/18/09 4:35 PM.

Very Dissatisfied
Reviewer: Kodavuru
Click Here to See the Profile for Kodavuru

5/4/09 10:17 PM
This is a fraud company and I would advise everybody to be very careful before doing any business with these guys.  
 
I purchased 3 memory foam mattress toppers from these guys and The package was in a horrible condition when we received it and the product was not memory foam at least it does not feel that way. It is just a 3 inch mattress foam being advertised and sold as Memory foam. I purchased 3 mattresses toppers and opened only one. I was highly dissatisfied and mailed back the two unopened mattresses. I paid 24 dollars shipping this back. They refunded me only one and when I emailed them about this they said that the other one was probably not in the condition they wanted so. I was shocked as I had mailed this through USPS in as is condition without opening it and also sent them tracking number.  
 
The net result for the 100 dollars I spent on the two mattress toppers I have lost 80 dollars and the mattress is returned to Overstock and they have it. These guys are cheats and Frauds.

Very Dissatisfied
Reviewer: tsio85
Click Here to See the Profile for tsio85

4/30/09 2:37 PM
Bad and dishonest store. Most nasty store I have dealt with.  
 
If you want to use Overstock.com gift card, forget about it. If you use more than $300, they will claim they are stolen and your account closed. Gift cards gone.

Very Dissatisfied
Reviewer: ang123456
Click Here to See the Profile for ang123456

4/4/09 1:15 AM
Twice I sent a request for a price match on a Hoover Steam Vac and it took nearly two weeks to receive a response. In that time the Hoover Steam Vac apparently "sold out". Overstock.com does NOT uphold it's online best price match policy nor does Overstock.com respond within 2-4 business days as it's stated. The service I received was horrible and of course they do not uphold their "best price match policy", they can just wait 2 weeks later to respond and wait for the item to "sell out". I would rather make my online purchase at a place with a better price and great customer service. NOT overstock.com.

Very Dissatisfied
Reviewer: yrosenblum
Click Here to See the Profile for yrosenblum

3/20/09 9:14 AM
I did not end up buying from them. They promise to meet a price if you find the equivalent item, but it took them ten days to get back to me and then only to tell me that they no longer sell the item and therefore will not honor the policy. Now I would have been somewhat annoyed by the poor turn around time, but I am more peeved by the fact that THIS IS A LIE. They still sell the item. Don't waste your time with their match policy; they do not honor it.

Very Dissatisfied
Reviewer: stevie5
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12/15/08 1:42 PM
I ordered a down comforter and was not satisfied with the quality. I returned it the same day it arrived. They keep half my money claiming it was now used and they could no longer sell it as new merchandise. I will never buy from them again!

Very Dissatisfied
Reviewer: ruttenjump
Click Here to See the Profile for ruttenjump

12/12/08 5:42 PM
I ordered an Energy C-C100 center channel speaker, and they sent me a box containing 2 Energy C-100 bookshelf speakers.  
 
An easy mistake to make if you aren't paying attention, I suppose, but completely unacceptable for this type of site which only has limited inventory of each item.  
 
They sold out of the center channel speaker which I really wanted, so they can only give me a refund.  
 
I've ordered from Overstock previously and it went just fine, so this is really upsetting. The moral of the story is CALL FIRST before you order.

Very Dissatisfied
Reviewer: online_shop994
Click Here to See the Profile for online_shop994

11/13/08 7:41 PM
*********DO NOT BUY FROM OVERSTOCK.COM*******  
ordered a tv from this place  
 
http://www.overstock.com/Electronics/Philips-42PF9630A-42-inch-Plasma-HDTV/3450071/product.html  
 
says nothing about refurbished, and suppose to have 1 year warranty, so the screen says 11/08, they might change it later.  
 
they sent me a refurb with 90day warranty. 1 year warranty, new tv. 90 day warranty, refurb tv. i would never buy a refurb plasma, b/c there is no telling how much use time they have in it.  
 
i called philips to get a new one, b/c the quality of the refurb was sub par, 10% of the pixels didn't work, a button was missing, and philips says they're not an authorized retailer and will not uphold the warranty. they site says 1 year warranty. They lied on their website, twice.  
 
i wouldn't not buy anything big budget from these guys it's probably all refurb items, and becareful about the warranty.  
 
btw, customer service was shocked that it was a refurb and insisted it should have been new, but wouldn't send me out another. what about the warranty?! great run around from philips to overstock.  
 
thanks overstock you rock!

This review was modified by its author, online_shop994, on 11/13/08 7:50 PM.

Very Dissatisfied
Reviewer: techmaven
User Rating: 
Click Here to See the Profile for techmaven

11/7/08 9:37 PM
I received a quilt from this company today that smells like it was soaked in kerosene. I think it was made in a third world country and washed in some kind of bug spray. The quilt itself was pretty enough that I tried to wash the chemical out but that was a big mistake because the washing didn't make a bit of difference and now my washer and dryer smell like it.  
 
Everything that touched the quilt smells of it too. The quilt is packed up and outside on my porch waiting to be returned. It's about 25 degrees out and I have all the windows open to try to get the smell out of my house, but it's still so bad that my eyes sting and my throat is raw.  
 
I've ordered from Overstock before. The prices are good but the quality has been disappointing. This latest thing, though, is on a whole other level. I would not recommend ever buying from them. This is gross negligence.

Very Dissatisfied
Reviewer: dennis_sr
Click Here to See the Profile for dennis_sr

10/16/08 9:09 PM
Will not buy from this store anymore. Ordered a Hoya 72MM UV Pro1 Digital filter. Thought it is a brand new because it is not stated otherwise on their site. But received an open item. It was used. This store cannot be trusted.

Very Dissatisfied
Reviewer: markkleb
User Rating: 
Click Here to See the Profile for markkleb

8/10/08 7:15 PM
What terrible service. I ordered a monitor on the 7th and it is now the 10th and hasent shipped yet.  
When I tried the online chat to cancel the order I was told by Walter that even though they hadent shipped it yet there was no way I could cancel the order.  
When I called them directly I was told they could put in a request to cancel it but it would take 1 to 2 days to find out if it had been canceled.  
 
STAY AWAY from Overstock.com. What a terrible experience this is.

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