Two things prompted me to order from Overstock.com: (1) a link to an ultralight sleeping bag at a great price and (2) Bing cashback at 12%.  
 
I've placed three orders now (two delivered, one just placed this morning). The first two orders have arrived very timely, NIB, with quality items from each order (including an ALPS Mountaineering ultralight bivvy tent).  
 
Order process, shipping, and receipt of the items has been so flawless, I am sure I'll be ordering more from overstock.com (particularly if Bing cashback keeps going). Current $1 shipping promotion is also nice.

This review was modified by its author, Janizary, on 11/6/09 12:18 PM.

The jacket I ordered came as the wrong size. They didn't have any in the correct size, so they offered to return it. The online chat process was fast and easy, and I had a return number in minutes. They emailed me a prepaid UPS shipping label, and I had it out the next day. I have'nt received my credit yet, but I'm not too worried about it yet. I'm bummed I didn't get the right product, but Overstock handled the situation perfectly. I have ordered other things from them in the past and will definitely order from them again.

This review was modified by its author, zlegend, on 10/9/09 2:13 AM.

I ordered a refurbished DVD recorder. It was like new with a full 30 day Return/Refund policy.  
Fast shipping, very good customer service.

After looking at thousands of paintings I finally found the one that graces the wall behind my supper table "Lone Rider 1" , Overstock.com did it again, delivered safe and sound (never mind delivered for $1, yea, one dollar).  
One satisfied customer... again.

Order a LCD TV. Back Ordered first, then charge my credit card. Followed by a cancellation but no refund back to my card.  
Should they ship the TV then charge my card?  
They must be going backrupt, they must be using my money for a free ride for a week or two.  
Never to business with them again.

So i order this 32'' Toshiba TV on a nice online deal and was very happy with the price. (the best online).  
It was too sad that they just blatantly canceled my order AFTER CHARGING my CARD and then refunding.  
And the explanation = NONE, just an email saying there was in Error in my order.  
 
Will never buy from these guys. Its a Joke  
 

Terrible service. Dehumidifier failed within its 90-day warranty period. Contacted them by live chat and was told a "special representative" would have to call me in 1-2 business days with instructions for what to do. 3 days and no call later, I called phone support. When the rep told me the same "special representative" would call in 1-2 business days I asked for a supervisor. Supervisor said she would call the company 1st thing in the morning and call me with instructions. No call. It's like this has never come up before, or they have been trained to give you the run-around. I believe the run-around option.

I was looking for a second baby seat and Overstock.com was the lowest price by far. Ordered it on a Tuesday and received it on Thursday. They're charge for shipping: $2.95! Great experience, and will definitely purchase from them again.

Just a warning-like dealing with any other company do your research before you press the BUY button. I have been sorry with some items that I purchased from the "O" because I did not do my homework.  
 
 
 

This review was modified by its author, jadinolf, on 7/12/09 9:35 PM.

Everything went smooth with my order and my items arrived within a week. One item shipped UPS, the other went through USPS. The 3rd item was backordered for 3 days but arrived quickly once shipped and I appeciate how it didn't hold up my entire order.  
 
Price wise they were very good. For the same exact end table I saw in another large retailers magazine, Overstock had for half the price. The shipping was only $2 even though I ordered two endtables which were quite heavy--good deal!  
 
I plan on purchasing two 45lb dumbbells from here shortly for the same reason--cheap shipping. Anywhere else would charge a TON to ship 90lbs. The original price excluding shipping is even a bit cheaper so its a no-brainer.

BEWARE of Overstock's Best Price Match gimmick -- You will NEVER get a price match!!!  
 
This Overstock best price match is very DECEVING because you have all these restrictions attached to it.: "Does not apply to merchants offering special promotions such as sale prices, promotional free shipping, rebate offers, coupon offers, quantity discounts or membership requirements for purchases".  
This means a consumer will NEVER get the Best Price Match from Overstock. This is just a gimmick for the company to put on the website but will never honor it.  
 
**One final note: even though I have not problem with the product, but I just don't like the dishonesty on the guarantee price match gimmick.

Avoid the Overstock auctions. I encountered a shill bidder. He bid the auction up in the last few minutes and then retracted a bid when he went over my top bid. He used a bid alias that had on bid on the sellers auctions and won 32 previous auctions. Both the seller and shill listed the home town as the same. Even the feed back that the shill and seller left each other were very similar. It was a VERY obvious case of shill bidding. I immediately reported the incident to Overstock. Almost 2 weeks and no reply or action taken (I reported more than once to be sure.) Overstock obviously does not police sellers and therefore scammers have arrived. Beware.

Always happy with my purchases from the O!

My husband purchased some diamond earings for me. I was very happy, but sorry to say (and don't hold it against me) were too small!  
 
They were 2 carats in total, meaning 1 carat each side. I'm sorry to say, but 1 carat on an ear is small.  
 
But it was a wierd promotion, for some reason, they said 2 pairs, and sure enough we got 2 pairs! So, then i realized, it was actually only 0.5 carats each ear. no wonder they looked so small.  
 
anyway, i was a litle unsure about having him return it, after all jewelry is a tough one. I understand from their point of view if they feel like we swapped out the diamonds and am returning CZ's. :-)  
 
so i took care of the returns, emailed them. They asked why, i told them it was too small and not what we expected. They gave us an return number and we shipped it back. I felt find paying for shipping, after all, we didn't like it and we made the mistake.  
well, sure enough they refunded us in full.  
Everything went great. I've been looking on their site for something to buy again. I'll keep my eyes open. I'll leave another review when i do.

Ordered speakers from Overstock.com, they shipped quickly but mounting brackets were damaged. Return shipping not cost effective. I placed review warning other buyers of poor quality. It was never posted to the site. The review was accurate, tasteful and the only reason it would not be posted is due to censorship.  
 
I will not order from them again as censored reviews are not reviews. Buyer beware!

This review was modified by its author, kybroker, on 5/18/09 4:35 PM.