Very poor customer service. Rude attitude.  
 
I was wanting to purchase a watch from Overstock.com.  
 
For USA customers it is listed at US$81 + $1 postage.  
 
For an Australian shipping address the price changes to US$106 + $15 postage.  
 
I got a pop up customer service live chat window from 'Nicky' so decided to ask about it.  
 
First I was told the increase in price from $81 to $106 is for the increase in postage cost. I asked isn't that covered in the increase in postage from $1 to $15?  
 
Then I was told it is due to credit card currency conversion fees and import customs duties. I pointed out that both are costs charged to and borne by the buyer.  
 
After this I get pasted the previous response about credit card conversion and customs duties again. It is obvious the rep isn't even reading anymore.  
 
Rep then continues to paste irrelevant info about their company until I close the window.

On November 5, 2009 I purchased a LG 60PS60C 60-inch 1080p Plasma HDTV from Overstock.com for $1395.99. The TV was advertised at a "one-day" sale price. I found the same TV on sale with other online retailers for $1700-1800, so this was around a 20% discount. After ordering the TV, Overstock sent me an order confirmation identifying the 60-inch TV and purchase price, and stated it would be shipped shortly. Overstock then charged my credit card for the purchase price, and on November 9 I received a shipment confirmation that the 60 inch TV had been shipped. On November 11, I received a call from the delivery agent to schedule a delivery time. I asked the agent to confirm the order -- but she told me they were delivering a 52 inch TV! I told her that was not what I had ordered, and she said she would have to check with Overstock. I got a call the next day from an Overstock agent who told me there was a glitch on their website and had shipped the wrong TV. I told him I wanted the 60 inch TV and he told me there were none in stock. He offered me a $100 credit and a refund. I told him I wanted neither, I just wanted the TV. Overstock went ahead and refunded the money anyway. The next day I called and spoke to a different agent. He again told me they didn't have any 60 inch TVs in stock, and said Overstock was willing to give me $175 credit, but nothing more. I told him that was not good enough, because I had already bought an entertainment center and I wanted to know why I wasn't getting the TV. I also had seen other similar TVs on sale for $1500, but didn't take advantage of them because I thought I was getting the TV from Overstock. The agent again told me Overstock didn't have any 60 inch TVs. The following day I got a call from a third agent, who again told me Overstock didn't have any 60 inch TVs in stock. I corresponded with her several times, and she promised me that Overstock would have given me the TV if only they had a 60 inch TV in stock. That is when I discovered that Overstock has the EXACT SAME TV I ORDERED on their website. It was still on their website as of November 17, being adverstised at a price of $2400. When I informed the agent of this, suddenly she changed her story and now said that Overstock would not honor its contract because it was an "obvious" pricing error that I should have known of on my own. I bought and paid for a 60 inch TV. Overstock took my money and then tried to ship me a 52 inch TV. When I discovered this they lied to me about whether they had a 60 inch TV in stock. When I caught them in their lies, they said they didn't want to honor what is essentially a 20% discount to their competitors. I spent two weeks dealing with a number of rude Overstock agents who misrepresented what was going on to me at every turn. At the end of the day, after wasting my time, Overstock did not want to honor the contract we had made, even though I took actions in reliance on that contract and foresook buying a similar TV for a comparable price from other vendors when I had the chance. Overstock was dishonest and rude, and I will never do business with them again.

With Bing cashback, they had the best price around. Quick shipping. Nikon lens arrived promptly, as described, and in perfect condition with four year warranty extension card.

Two things prompted me to order from Overstock.com: (1) a link to an ultralight sleeping bag at a great price and (2) Bing cashback at 12%.  
 
I've placed three orders now (two delivered, one just placed this morning). The first two orders have arrived very timely, NIB, with quality items from each order (including an ALPS Mountaineering ultralight bivvy tent).  
 
Order process, shipping, and receipt of the items has been so flawless, I am sure I'll be ordering more from overstock.com (particularly if Bing cashback keeps going). Current $1 shipping promotion is also nice.

This review was modified by its author, Janizary, on 11/6/09 12:18 PM.

The jacket I ordered came as the wrong size. They didn't have any in the correct size, so they offered to return it. The online chat process was fast and easy, and I had a return number in minutes. They emailed me a prepaid UPS shipping label, and I had it out the next day. I have'nt received my credit yet, but I'm not too worried about it yet. I'm bummed I didn't get the right product, but Overstock handled the situation perfectly. I have ordered other things from them in the past and will definitely order from them again.

This review was modified by its author, zlegend, on 10/9/09 2:13 AM.

I ordered a refurbished DVD recorder. It was like new with a full 30 day Return/Refund policy.  
Fast shipping, very good customer service.

After looking at thousands of paintings I finally found the one that graces the wall behind my supper table "Lone Rider 1" , Overstock.com did it again, delivered safe and sound (never mind delivered for $1, yea, one dollar).  
One satisfied customer... again.

Order a LCD TV. Back Ordered first, then charge my credit card. Followed by a cancellation but no refund back to my card.  
Should they ship the TV then charge my card?  
They must be going backrupt, they must be using my money for a free ride for a week or two.  
Never to business with them again.

So i order this 32'' Toshiba TV on a nice online deal and was very happy with the price. (the best online).  
It was too sad that they just blatantly canceled my order AFTER CHARGING my CARD and then refunding.  
And the explanation = NONE, just an email saying there was in Error in my order.  
 
Will never buy from these guys. Its a Joke  
 

Terrible service. Dehumidifier failed within its 90-day warranty period. Contacted them by live chat and was told a "special representative" would have to call me in 1-2 business days with instructions for what to do. 3 days and no call later, I called phone support. When the rep told me the same "special representative" would call in 1-2 business days I asked for a supervisor. Supervisor said she would call the company 1st thing in the morning and call me with instructions. No call. It's like this has never come up before, or they have been trained to give you the run-around. I believe the run-around option.

I was looking for a second baby seat and Overstock.com was the lowest price by far. Ordered it on a Tuesday and received it on Thursday. They're charge for shipping: $2.95! Great experience, and will definitely purchase from them again.

Just a warning-like dealing with any other company do your research before you press the BUY button. I have been sorry with some items that I purchased from the "O" because I did not do my homework.  
 
 
 

This review was modified by its author, jadinolf, on 7/12/09 9:35 PM.

Everything went smooth with my order and my items arrived within a week. One item shipped UPS, the other went through USPS. The 3rd item was backordered for 3 days but arrived quickly once shipped and I appeciate how it didn't hold up my entire order.  
 
Price wise they were very good. For the same exact end table I saw in another large retailers magazine, Overstock had for half the price. The shipping was only $2 even though I ordered two endtables which were quite heavy--good deal!  
 
I plan on purchasing two 45lb dumbbells from here shortly for the same reason--cheap shipping. Anywhere else would charge a TON to ship 90lbs. The original price excluding shipping is even a bit cheaper so its a no-brainer.

BEWARE of Overstock's Best Price Match gimmick -- You will NEVER get a price match!!!  
 
This Overstock best price match is very DECEVING because you have all these restrictions attached to it.: "Does not apply to merchants offering special promotions such as sale prices, promotional free shipping, rebate offers, coupon offers, quantity discounts or membership requirements for purchases".  
This means a consumer will NEVER get the Best Price Match from Overstock. This is just a gimmick for the company to put on the website but will never honor it.  
 
**One final note: even though I have not problem with the product, but I just don't like the dishonesty on the guarantee price match gimmick.

Avoid the Overstock auctions. I encountered a shill bidder. He bid the auction up in the last few minutes and then retracted a bid when he went over my top bid. He used a bid alias that had on bid on the sellers auctions and won 32 previous auctions. Both the seller and shill listed the home town as the same. Even the feed back that the shill and seller left each other were very similar. It was a VERY obvious case of shill bidding. I immediately reported the incident to Overstock. Almost 2 weeks and no reply or action taken (I reported more than once to be sure.) Overstock obviously does not police sellers and therefore scammers have arrived. Beware.