Their website said the item was in stock. I ordered and then found out it was on backorder. I was told it would be in in a few days, 21 days later still no update from The Camera Professionals. I called today to cancel my order, I was transferred three times and on hold for 5 minutes, when I finally spoke to someone he was very rude!

After hearing that my product from Razzphoto was out of stock I decided to order from this website. I placed an order on Nikon package and was asked to contact company within 2 days to confirm billing address. I called within the time period and was immediately transfered from one rude customer rep to another. Several days later I called to get a tracking number but was told by the rep that the item I ordered was no longer available for sale so they had to cancel my order. Just like with the incident with RazzPhoto, I called them and randomly placed the similar order that I wanted to different reps. They told me that they were available but would not sell it to me unless I buy the top, expensive package. So basically they lied to me about my first order. I finally did some research about RazzPhoto and the like companies that I feared that maybe they would misuse my CC info. I immediately contacted my CC company and cancelled the card that I used for the transaction. Dont trust this company!

While not totally pleased, I really can't complain. The price was the best on the web. They didn't try to stick me with any extra, high-cost junk. No pressure. They delivered very quickly via UPS. I received it well-packaged.  
 
Now the bad stuff. They specifically state all merchandise is brand-new but the Fujifilm S-700 I received was clearly a used refurb. The lens cap was missing. It came in a refurb box and the frame count showed over 1000 shots taken.  
 
All-in-all, a wash.  
 
Would I deal with them again? Probably... if only for the price. The camera was in excellent condition and I probably would have paid MUCH more on eBay.

Yeah, my complaint is basically almost identical to most consumers here. I saw a Nikon D40x for $229 on their website. First thing comes to my mind was price quote error. So I called to verify the price. The lady picked up the phone and transfer me to another department. Some guy answered by saying "how can I help you". I said I have a question about the Nikon D40x on the website... Before I can finish my sentence, he hang up the phone without saying another word. I have waited about 10 mintues for someone to pick up the phone. I'm not going to call them back and wait another 10 minutes, not worth my time.  
 
For the ones that canceled their order, check your credit card and make sure they did not charge your card. Remember, www.thecameraprofessionals.com are a bunch of scammers and crooks.  
 
I would avoid www.thecameraprofessionals.com like a plaque.

Poor, poor, poor! very bad customer service, rude, and resorted to name calling when I was not happy with the fact they tried to add things to my order that should have been included. Said "what do you expect with a price so low?" had to ask to make sure the screen was included.  
 
Not worth your time or money to deal with this company!

This is one of the worst and horrible on-line scam company ever. Beware people.  
I ordered the Garmin nuvi 660 for they advertised low priced than any others, then they wanted me to call for the order confirmation so I called and they try to sell the case and I said i do not need it and they tried to sell if I want 2007 map or 2008 map and I told them I can download it from the Garmin's web page so I don't need 2008 map. Next, couple of days later, received the order confirmation letter from them then I waited 11 days without receing any shipment from them. So I called them to find out why I don't get the shipment yet, but they kept transfering the phone and put me on hold for 30 minutes , then finally a lady asked me the order number after I gave her an order number, she said it is in back order and asked me if i want to cancel the order, then I knew this is the scam that they either do not have it in the stock or do not want to sell it to the advertised price. One time in couple of years ago, I also had the camera purcahsed and they asked me if I want to buy the extra battery and I agreed to buy it ,but the battery pack I receive never worked and I did not compalin them for did not want to waste time on phone holding time. Be very careful and I'd never purchase from this shop ever again!!!

I ordered a camera from this company and got the email to call or else my order will be delayed.  
 
I called and they tried to sell me a card to go with the camera and I declined. They hung up and the next day my order was at the house. They sent the order days before I "authorized" the transaction by calling them.  
 
I got the camera and it was scratched along the casing in a few places. I called the "customer service" line (waited on hold a good 10 minute or so and they told me that I would not be charged the restocking fee but I am responsible for the shipping charges.  
 
I asked them "you sold me a camera that is not what you said it was, I want to return it and you are making me pay for the shipping?" She replied "The customer is required to pay shipping" and would not budge. She gave me an authorization number for the return pretty quickly when I asked to return the camera though.  
 
God knows when I will see the credit to my card since I have yet to see the charge but I will send the camera back and am going to be out 20 dollars for the experience.

Same complaint as the other people. Tried to sell me the upgrade package, I refused. After a few days I called and was notified my item was on backorder, unknown ETA. Very rude people. canceled my order.

This review was modified by its author, paok1234, on 2/12/08 12:45 AM.

I ordered a Denon AVR-1908 receiver from these guys and I have to say, it wasn't a bad experience. Everytime I called customer service to check on my order, I was helped in a very courteous manner. I placed my order on 2/5/08 and I received it 2/11/08, a day early and brand new, double boxed. When I first ordered, I did get the "call to confirm" email and they did sell me an extended warranty, but the receiver including warranty and shipping was still cheaper than any other competitor. Thanks for a pleasant experience.

This review was modified by its author, Vgray, on 2/13/08 12:40 PM.

I ordered a GPS from ubuydigital.com and a week later still heard nothing so I called to find out where my order was. They said I needed to confirm it. I said I never got an email on that. After 30 minutes and being transferred to 5 people I eventually got back to person number 1 who immediately transferred me again. When I tried to explain I was on hold for 30 minutes I was immediately put on hold mid sentence. After doing a google on ubuydigital.com sucks I found this site and immediately cancelled my credit card as soon as I started to read the horrors out here. I was unable to confirm or cancel the order and nobody answered any of my 5 emails I sent to every address listed on that site. What a nightmare.  

I placed an order with these losers on 12/9/07. After the order was placed,I received an E-Mail asking me to call & comfirm my order.Earlier in the day,I tried ordering a camera through Techondigital.com & was caught in the same call back & hard-sell scam. After posting a negative rating for Techondigital,I received a call from them promising to overnight me a camera at the advertised price & a free battery pack, if I modified my ratings about them.When I told this person that I purchased the item through the Camera Prof's,he said "They will not send you a camera either".It appears that all these storefront camera dump operations in Brooklyn,NY share the same scam.I told Jack at the Camera Prof's that I had the extra memory & batteries for the camera that I ordered.Jack sent me an E-Mail comfirming my order on 12/9.On 12/10,my credit card was charged $241.97. Since I had not received a tracking number,I called back on 12/13 & was told that it was back-ordered until monday or tuesday. On 12/18, I called again & they said a tracking number would be sent to me before the end of the day. The next day, still no tracking number. Called again & was told that the camera was back-ordered. My wife called earlier in the day & Charles said that the camera was in stock. After Kathy provided me with a refund number on 12/19, they never credited my credit card. Filed a dispute on 12/24 with the CC company & cancelled my CC. Small wonder why the worst sellers are in close proximity to one another.

When an order is placed the craziness begins.Mine was for a $230.00 Canon camera.I was emailed a confirmation and order#.The email requested me to call the 800 number listed on the website, during their business hours, to verify billing info. 2 hrs later, I received another email requesting the CVC number from my credit card. It said to just email it back.I waited until the next day and called them.I was transferred to a VERY RUDE man.There was loud laughing and yelling in the background.The very unprofessional rep asked me for my authorization code. When I questioned him about the yelling and 2 emails, he said,"Look!No one's forcing you to buy anything here."I said that I was feeling very uncomfortable.He said,"Fine.Your order is cancelled!" and hung up.I immediately called my credit card company and cancelled my card. Within 20 minutes, a rep from ICE.com called to verify a purchase made with my credit card out of CHINA for some silver jewelry to be OVERNIGHT shipped to my home. They thought it odd.THANK GOD! NO I DIDN'T place the order. Someone from thecameraprofessionals.com did! I KNOW this as I haven't used that credit card in over a year and I ONLY used it to purchase this camera!Lucky for me,ICE.com cancelled the order.

The worst experience I have had on line shopping. I was assured it was in stock and would be sent UPS Air. The invoice said "UPS  
Ground" although I paid for air shipment and the invoice did not itemize the charges. I called to discuss this and they were closed during the hours that they list on their web site as being opened. They low-ball prices in order to attract  
suckers like me to their site and then start charging for extras without itemizing. It is hard to imagine anything bad that they have not done.

What an absolutely miserable experience!  
Incredibly poor customer service, with 0 integrity. Same experience as previous reviewers -- they clearly underpriced the product (in this case a canon sd750) with hopes of selling me overpriced warranties and paraphanalia once they had me on the phone to confirm the order. Once I declined all the extras, the product was never shipped. I assume, in the end, the sale wasn't worth their while. After calling many times, finally got through. "Backordered" they told me. Having read the above reviews by this point in the story, I understood exactly what was going on. Promptly cancelled my order and notified my credit card company. These guys are crooks. Do not buy from them under any circumstances.

I found a package for a Nikon D300 which was to good to be true. I went looking for a forum like this to check them out. I am not sure now what I found, but I think it was a fake forum, run by them because they all had glowing reviews. I took the bait, and the same experience as every one has reported here. At least no one has reported being swindled out of their money. I am reordering with BH Photo Video. I should have stayed wiht them all along. By the way they are closed on Saturday also, but they are a real retailer!