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| 1 Way Photo (aka: lensesnmore.com, Jerseyshoredigital.com) Customer Reviews - Page 13 |
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6/8/07 3:06 PM
WARNING! GREY MARKET SCAMMERS! I just confirmed this by calling Nikon to verify that the D200 they sold me is a Japan issue camera. I specifically asked the "sales" person at 1 Way Photo if the cameras they sold were USA issue merchandise... he guaranteed they were. The rep from Nikon said they will not touch it for any warranty issues. Outright lies from 1 Way Photo. Everything they try to sell you is overpriced once they have you on the hook. They also go by the name of J and V Marketing. Probably go by other names too. When you call for an order inquiry, if you can get someone to answer, they never give their name. The voices sound like the same one or two people. Very slimy characters... avoid this "store" at all cost!
I should also add that when I received the items, everything was apparently in order. When I verified that that I had been lied to about needing to purchase a "5 hour battery" and "quick battery charger", as well as the grey market status of the camera, I wanted to return the items immediately. When I called to request an RMA#, the "salesperson" informed me that I would have to include a certified check for $644 payable to J and V Marketing, along with all the camera items. This was supposedly to cover the 15% restocking fee, as well as an inflated $200+ shipping charge. Only then would they credit my account. They do everything possible to make returns extremely risky and difficult for their customers.
So I essentially have to keep the items, or send an additional $644 in certified funds along with all the merchandise I've already paid for, to some known liars and con artists, with the slim hope they'll cheerfully refund my original payment!?! No thanks. I don't necessarily have a great fear of grey market items when the seller is up front about the status, but I prefer not to buy them, and these people lied about this issue, as well making up lies about what was or was not included with the camera. This kind of degenerate slime deserves prison time, not just a slap on the wrist from the BBB! This review was modified by its author, photodoc9, on
6/18/07 3:44 PM.
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6/5/07 10:37 AM
SCAM ALERT! DO NOT DO BUSINESS WITH 1 WAY PHOTO.
The confirmation email they sent me concerning a Nikon D-40X was significantly lower in terms of price than what they ended up charging my credit card. Apparently the camera only came with a 1-time use battery that lasted for 20 min so I was given an upgrade for $200. Then I was told the memory card was not included although the website stated it was. I was given the choice of two different cards, which were 4X as expensive as market value. Also the lenses were supposedly on back order.
When I called back to cancel the order I was told the camera was already shipped out. This was less than an hour later. Then the sales guy refused to provide me with the UPS tracking number saying the shipping department was closed. When I checked with my credit card company I was told that the item was still pending and no request for payment was made. I was told to call them during normal business hours (9:30 am - 5:00 pm est). I called the company from 9:30 am until 11:00 am, each time the phone would either ring without picking up, I would get a constant busy signal, or I would get an automated voice directing me to call back during normal business hours (this is after I was told to provide my name at a prompt.) It was not until I switched phones and changed my "identification" name that I got through to a live person. This person just gave me the run around and refused to help offering instead to transfer me to a department that I knew would never answer.
I was also told that I needed a cancellation number in order to cancer an order. This number was to be provided by their "customer service" department. For two days I have been unable to reach their customer service department. My credit card company informed me that I couldn't stop the payment on the order all I could do was dispute the charges once it clears. My credit card company assured me that after an investigation if 1 Way Photo was found to engage in fraudulent business practices that I would be insured however it’s very hard to prove. Even if I'm not charged for the order my credit card company say's that legally they still have to pay 1 Way Photo. The fact that their shady business practices are protected but I seem to have little recourse in protecting myself is infuriating.
UNDER NO CIRMSTANCES should you do business with this company, and I use the term company very loosely. I have no doubt that they will eventually be shut down only to spring up again using a different company. Apparently they operate under the name camera express as well. I had the unfortunate experience of dealing with "Scott" as well. He was rude and condescending. I just wish there was a way we could track the name change so that others and myself are not fooled again.
This review was modified by its author, pxjones, on
6/5/07 10:53 AM.
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6/2/07 7:39 PM
I found a great deal through ShopcartUSA on Canon's new 10Mp camera the XTi AKA the 400d via 1 of their featured Merchants. I would have thought they would have screened their featured merchants. I guess they do not and I sent them a letter stating how they have great prices only to be informed later in the day after recieving an email reciept stating my order was being processed. About an hour later I recieved another email stating the camera I ordered is out of stock and on back order I can expect it in 2-4 weeks. I clled them the next day to see if I could get a better idea when I can expect it because I am going on a 5 day vacation in the beginning of June. Now I was not promised it would be here in time but was told there would be a very good chance I would have it before I left. It is now June 2nd and I called two days ago just to see if by chance it could be here before I leave. I was informen I may have to wait another 4-6 weeks before I get my new camera. At this time I am readying my old Digital Rebel to go on vacation with. Now I talked to them twice and asked them a very direct question, "Would it not be a good idea to state on the product page it is on Back order?" Their response to the question was "They are to busy to keep the website updated". Funny I watched the prices on their web pages change 3 different times for said product. So I guess they have the time to make changes to prices but no time to mark the page out of stock. Now they have my credit card # and my address and phone # and I can not recall if they have the 3 digit hard in hand # or not, but I have contacted my bank letting them know about this questionable purchase when I removed the funds covering this purchase into an account I do not use on-line. Now if anybody else out there followed ShopCartUSA link to this featured Merchant or any other feature merchant who pulls this sort of stunt to contact ShopCartUSA like I did and inform them to dump the featured merchant I would also suggest contacting your local BBB and inform them of any and all merchants with business practices like this. Remember great prices are not great prices if the product is unavailable, or you do not have time to wait.
FYI as of today 06/28 I have yet to recieved this camera and in a conversation I had with the RUDE customer service person @ 1wayphoto. I was informed in so many words that if you purchase 1 of their cameras at the fantastic sale and not buy the over priced battery you are not going to get your camera because they will be out $200.00. I questioned him on his ethics and wished to speak with the owner he got mad at me and said he could cancle the order. I ended up hanging up on him and 20 minutes later I ended up getting an email telling me my order was cancled. I called and talked to I think it was Steve and told him about my experence with their customer service department earlier today and after having to hang up on the guy and then about the cancelation email I recieved. I also explained to him I DID NOT CANCLE the order and that I expect them to honor their sales prices. He reasurred me my order was not cancled... I also contacted New Yorks BBB to see if they can resolve this issue. Now for any one who ends up here with a complaint about 1wayphoto.com or a false advertised price. PLEASE CONTACT The BBB on-line and issue a complaint...
Also list complaints to any services that direct you to these people - me shopcartusa and make sure you write a review on these websites... I think someone at 1wayphoto has been writing exelent reviews on shopcartusa's web site because if you look at the reviews and list them in the order of + to - reviews you will notice they are all + with out 1 complaint.
I will post newer information as it comes in. This review was modified by its author, gbuzz, on
6/28/07 9:30 PM.
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6/1/07 11:17 AM
Order did not ship until 5/31/07 and after three (3) calls to their customer service department. I was told each time that the order had been shipped, but they could not produce a valid tracking number. On my last call I informed them that the order was to be cancelled and that I would be informing my charge card company to credit the expense, did they actualy ship the product. Needless to say the order was refused and my card was not charged. Avoid these clowns at all cost or you'll get stuck!
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6/1/07 2:36 AM
"Bait and Switch" is too glib a term for the illegal crap this company is pulling. They've chosen the wrong customer to mess with!
DO NOT ORDER FROM THIS COMPANY. YOU WILL NOT SAVE YOURSELF MONEY. YOU WILL BE HANDING YOUR HARD-EARNED DOLLARS DIRECTLY TO A SCAM.
Even with careful review, their site appears legit and their prices very good (too good). You will select a very comprehensive package, only to be required to verbally confirm your order before they will ship to you. They'll lie to you about what is/isn't included in the package (they state that the Canon EOS Rebel XTi doesn't include a battery or battery charger, but according to Canon, even the "body only" includes these items). They'll want to charge you hundreds of dollars for a $25 memory card and then they'll "do you a favor" by switching the lenses to aftermarket products. As a final insult, they'll double your shipping (and they won't even package the delicate equipment properly). You'll end up paying more than twice what you intended for dubious goods.
To everyone who has posted here, or who has the misfortune to encounter this company, please visit this link: http://www.oag.state.ny.us/complaints/complaints.html. It's the complaint form at the New York State Attorney General's Office. Shipments from 1WayPhoto originate out of Brooklyn, NY.
If you've made a purchase, make sure you contact your credit card company. Most have strict policies against these types of business practices. Enough complaints, and the credit card companies will close their accounts. American Express has already initiated an investigation based upon my complaint.
The Federal Trade Commission has a complaint system that investigates firms like this and logs the complaints into a world-wide law enforcement database. Visit their site at https://rn.ftc.gov/pls/dod/wsolcq$.startup. I suspect from some posts I've seen that this company does (or has done) business under other names, as do their salespeople.
Contact the Better Business Bureau. They don't have much leverage for a company with nothing to lose, but it's worth the few minutes to fill out the BBB Online complaint form at http://complaints.bbb.org/.
It's important to take a stand against this type of anti-business activity. Don't be a victim. Make yourselves heard. This review was modified by its author, watchout, on
6/11/07 3:15 AM.
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5/30/07 2:35 AM
BEWARE THIS COMPANY IS SCAM, BAIT AND SWITCH..
PRODUCTS ARE ALL AFTERMARKET GOODS
PRICES JACKED UP 500% MORE THEN RETAIL..
THEY OFFER A GOOD PRICE ON THE CAMERA BUT ACESSORIES ARE WAY TO EXPENSIVE
A 5HOUR BATTERY FOR 299 YEA OK
NOW YOU KNOW WHY THERE SO CHEAP ON THE CAMERA..
STAY AWAY FROM 1WAYSCAMERS
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5/26/07 1:11 PM
I ordered a Nikon D200 and Nikon 18-200 VR lens from 1WayPhoto. I was informed of a "new lens" which turned out to be a cheaper sigma with no change in the package price. Their ad indicates USA warranty but it is not the Nikon USA warranty. It is a grey market camera. I later ordered the Nikon lens and they played the "plastic mount or metal mount" game which added more than $100 to their advertized price. This also turned out to be a grey market lens. Also note that places like Tiger Direct has 4G 120X memory cards for $50. Typical bait and switch. Although advertizing free shipping, I was charged $176 for shipping handling and insurance. Avoid these people This review was modified by its author, Doc Amp, on
5/26/07 1:14 PM.
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5/22/07 11:44 AM
Here's part of the complaint letter, I think it speaks for itself.
1. I ordered the Nikon D200 W/Advanced Package (containing the Nikon 28-80mm f3.5-5.6 & the Nikon 70-300mm f/4-5.6 Auto Focus Lenses) with 3-day shipping on April 27, 2007. I received a package on May 9, 2007 with several items missing (for which I sent an email followed by a telephone call to Mr.-----).
A. The body of the Nikon D200 was in an open box and did not have the company seal.
B. The Nikon 28-80mm f/3.5-5.6 Auto Focus Lens was not present and was missing from the package.
C. The 1 GB High Speed Compact Flash Card was missing from the package.
D. The Deluxe Lens and Camera Maintenance Kit was also missing.
E. On the Deluxe Camera Case, both plastic clips broke in less than one week of use.
2. The package we received the evening of Tuesday, May 15, 2007 contained a Nikon 18-55mm DX Lens: a cheaper lens than what the package promised.
3. There was a miss presentation and additional pressure to make the sale by Salesperson Mr.-----. His comments were that “the Nikon D200 box comes with a plastic body and operational instructions in the Chinese language.” Hence the package deal was increased by nearly $700 dollars.
4. I was charged $97.56 for the UPS 3-day select shipping and insurance. However, even as of May 17, 2007 I do not have the proper items in my possession as I have ordered.
Everything is being returned for a full refund.
I wish we knew it was a scam before we ordered everything! This review was modified by its author, anguirel, on
5/22/07 11:47 AM.
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5/18/07 11:40 AM
I tried to order a Nikon D200 from this company, figuring it was a scam. I did not get any upsell call, but as suspected the product was on back-order and my order cancelled. Another bait and switch company that will never deliver equipment at the price you see. Be prepared for add-ons or a cancelled order. It should be illegal to do what they do, but apparently bait-and-switch is a legal practice.
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5/16/07 3:44 PM
I decided to buy a NIKON D80 with the NIKON lens 18-200 DX VR. And when I wanted to place the order over the phone the sales representative I spoke with just provided bogus information:
- You need to upgrade you battery to a 5 hours
- You need fast rreading memory card
And the thing that crack me up was:
- The 18-200mm F/3.5-6.3 Dc Aspherical (if) Sld Autofocus Lens from SIGNMA is from far away better than the NIKON since it is a DC lens even though it has not a built-in stabilizer system.
(by the way they are selling the SIGMA at $1299.99 whereas after checking to my local store the market price is around $380).
Since I am pretty new in the digital photo world I trusted the guy but what a surprize when I received the package:
- The battery was the same as the one usually provided by NIKON and was not in a box, obviously no upgrade has been performed
- The lens was used and not performing as good as the sales guy was telling me and moreover I tested the NIKON lens I wanted in a store and it worked much better !!
Then I contacted them to do the excahnge within their 7 days grace period and they told me that it was impossible... Finally after sending them 2 emails they asked me to call them. So I did and they finally agreed to provide me a RMA# to exchange the lens but then another question raised from the sales person:
- Do you want a plastic or metal mounting system ?
I told them I wanted the metal one since it is the standard material used by NIKON for this 18-200mm lens, and then I was told that it will cost me $179.00 more due to this "upgrade"... How weird since NIKON only does a metal mounting system, so I am wondering how they can offer a plastic mount ?! Moreover when you go on 1WAYPHOTO website they advertise the NIKON lens at $719 and not refering anything about a plastic mount.
DEFINITELY 1WAYPHOTO is my worst online experience and they are just interested in your money and try to fool you how far as they can.
PS: so far I am still fighting with them for the replacement of my lens without paying these $179.00
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5/14/07 11:09 AM
Wow, these guys are slick. Unfortunately I purchased this camera before any comments were posted on RESELLERRATINGS.com. I ordered a Nikon D80 b/c they had the absolute best price out there. Little did I know that the reason for this low price is that they ship you a Japanese release not a US release. Yet, my displeasure with this company came well before I even noticed this.
5 min after my online order was complete I got a call from one of there sales reps and the SUPER UPSALE process began. I need this card, I need this battery, I need this lense, I need this warranty, I need rapid charger, etc. Apparently the camera comes with NOTHING even though their executive packaged deal comes with all the obsolete versions of these things. So after a 15-20 min battle, I finally got out of there alive "only" having to spend an additional $400 above what I originally thought I was going to spend.
It did not stop there, once I received my shipment I was "accidentally" sent out the wrong battery and memeory card so that cost me and extra few dollars to ship back. (still waiting for the replacement)
So now I am at the point were I just realized that Nikon will not warranty this camera b/c its is not a US release and was advised by Nikon that this information HAS TO BE disclosed per NY statutes. They do get around this by saying THEY offer a "US Warranty". So I contacted them today and they were ready to ship me out the "correct camera", but quickly retracted that statement and offered me a free tutorial DVD and a spare battery.
I purchased the extended warranty that I confirmed will cover this camera so I did not return EVERYTHING as I had originally planned. Still disgusted at their tactics and I am not sure if this headache was worth the discounted price. Should have known better with how cheap it was going to be.
Also, LOL at the "positive" comments on their home page
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5/10/07 10:34 PM
I'm not satisfied with my order at 1way photo, so I decided to return the product within this week.I order a nikon D80 over their website because their price is cheaper compare to other website.Unfortunately, I contact the Nikon cust service to check for the warranty and found out that the item is under a gray market because of the invalid serial number and it would not be covered for a US warranty. I'm very disappointed with this mechant.
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5/9/07 3:00 PM
On the contrary to their statement on this website they are totaly unrelayable. Enough said that they accepted my order for Canon 5D and the in the phone conversation they wanted to sell me this camera in plastic body!!!
I placed my order shortly after midnight and received a phone-call from 1 WayPhoto later this morning with that insane offer.In addition, their representative was rude to me over the phone. I canceled my order immidietelly. This review was modified by its author, slawek00, on
5/20/07 8:11 AM.
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5/2/07 7:58 AM
i ordered a camera and a memory card from 1wayphoto it was shipped right away no questions asked althought i did have to call up for a tracking # and they did tell me i lucked out and got one of the last d200's available
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| Reviewer: | sam88
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5/1/07 8:52 PM
definately do not reccommend. If it seems to good to be true... Placed an order for D200 body only, out of stock, order cancelled. ordered D80 w/package, recieved email to call and confirm order. phone call was very unprofessional. got "disconnected" twice. I reiterate, he was VERY unprofessional. i read more about scammers like this online. called and cancelled my credit card immediately. today "scott" from "express camera" called me about the order that I placed with them online. (I placed it with 1wayphoto!) he immediately asked me for the 3-digit code on the back of my card. told him I didn't have it with me... I asked him about the battery, and he said he was just about to ask me about it, he told me about the "20 minute disposable" battery, and asked me if I wanted the upgrade for $149. I said no. he asked me about the upgrade on the CF card. He was actually friendly, and it wasn't a high pressure call. I asked him when it would ship: 5-13, and from where: NJ. I told him that he might have problems with my card (cancelled), and he said that was no problem, and that they will contact me when the unit becomes available. I will admit, I would very much like that camera for that price, my D70 treats me great though.
Oh, and let me add that I notified them that I would contact the BBB and post negative feedback here on resellerratings.com. (there was only 1 "very dissatisfied" review at that point, 1 review total). Since then both of the glowing reviews below have been posted, frankly I'm a little curious...
Remember when "scott" said he was calling about my order at "express camera"? check their rating here on resellerratings.com. go ahead do it....
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5/9/07 1:30 PM
IM READING THIS COMMENT AND I REALLY DONT UNDERSTAND WHY THIS PERSON WOULD LEAVE A NEGATIVE FEEDBACK ABOUT OUR COMPANY , HE IS CLEARLY SAYING THAT HE WAS TALKING TO A FREINDLY REP , AND IT WASNT A HIGH PRESSURE SALES PERSON . I MEAN WHAT MORE CAN YOU ASK FOR ! GREAT CUSTOMER SERVICE THAT IS WHAT WE STAND FOR . WE NEED TO ASK FOR THE 3 DIGIT CVV# TO MAKE SURE THAT THE CUSTOMER IS LEGITAMENT AND NOT A FRAUDELENT TRANSACTION , CUSTOMERS OFTEN THANK US FOR DOING THIS BECAUSE OF THE HIGH IDENTITY THEFT THAT HAS BEEN OCCURING. AS TO THE SALES PERSON RECOMMENDING ADDITIONAL ITEMS , THET ARE RECOMMENDATIONS YOU. CAN SIMPLY SAY NO AND MOVE ON THERE IS NO PRESSURE TO BUY ANYTHING YOU DONT NEED OR WANT . |
1 Way Photo (aka: lensesnmore.com, Jerseyshoredigital.com)
1WAY PHOTO
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