Ordered a fishing rod on 3/17, still no rod. Same experience as the post below..."on backorder, shipment expected tomorrow". Emails, live support, call...still no rod.

This was my first purchase on eBay. I was impressed on the speed of this transaction. The boys at Bait N Hook answered my questions on a holiday and we closed the deal in one day. The item was here the next Monday as promised and I was completely satisfied. I Highly recommend them for there prices and their promptness and communication.

Ordered 2 Abu-Garcia Soron STX reels on 2/09/2009 Reels arrived 2/14. Best price I could find was here. Skeptical to order from but everything was great. They even have Live Support which I used before ordering. Would not hesitate to use them again.

Found the best price for a Shimano Curado 300e.  
It took a week and half to get the reel, but I can't complain because their shipping is free. Yes, I will do business again with BaitnHook.

I decided to buy from BaitnHook because they had really low prices. I bought a Quantum Energy PT baitcast reel, and it took them 3 and a half weeks to get it to me. I finally got it and was so excited, but it ended up being the Saltwater edition. I was really disappointed that they sent me the wrong reel after weeks. The reel they sent me was more expensive, so I decided to just keep it and give it to my father as a gift.  
 
If you want some cheap prices, go to these guys, but don't be surprised if you can't get a hold of them or it takes a month to get your product.

Lowest price out there on Shimano Reels. Shipment was fast and well packaged. Will be doing business again.

Excellent, friendly service.  
Item delivered quickly and in good shape.

Customer service was helpful in finding the right reel for my father. They made sure it got here on time and even sent me an email to make sure it arrived. Prices are lowest I have ever seen for new Items and looking to buy again for my trip in Jan.