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Store Rating and Reviews DealExtreme

Homepage: http://www.dealextreme.com Shop Now at DealExtreme
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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ResellerRatings Elite Member
  
Six-Month Rating: 8.43 / 10
Six-Month Reviews: 354
Lifetime Reviews: 990
   
Lifetime Rating: 8.29 / 10 All Stores Avg.: 8.12
8.61 Pricing of Products and Services
8.21 Likelihood of Future Purchases
6.30 Shipping and Packaging
7.81 Customer Service
8.02 Return or Replacement
Show Reviews Read all 990 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
PO BOX 779 TAI PO POST OFFICE
customer support email:
phone:

customer support:
business hours (est):

FAX:


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 DealExtreme Customer Reviews - Page 4
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Very Satisfied
Reviewer: geppo_66
Click Here to See the Profile for geppo_66

10/7/09 5:52 AM
The item that i've order is not available.  
In a very fast time the support of dealextreme (mrs. charlene) contact me and i've choose another item. Very very positive experience with that site. Best regards  
Massimiliano from Italy.  
p.s. apologies for my english....is not very good...

This review was modified by its author, geppo_66, on 10/8/09 10:28 AM.

Very Dissatisfied
Reviewer: purplesquish
Click Here to See the Profile for purplesquish

10/6/09 8:47 AM
I ordered an item that dealextreme had listed and still has listed as "in stock" with an estimated ship time of 1-3 days. My attempts to get a status via their online ticket system have gone unanswered. I read a lot of negative reviews about this company before ordering, but hoped since I was only ordering 1 item that was " in stock" that I wouldn't have problems. So far it looks like I was wrong. The price of the item I ordered is good, but since I have no idea who has my money or when/if I can expect my order which was supposed to be in stock and ship in 1-3 days, I would recommend you stay away.  
-------------------------------------------  
Update: I finally got an answer for customer service saying that a national holiday held up my order and that it is still being processed. They are offering me $5 off my next order, which is nice, but I still don't know when this order will ship. Will update later.

This review was modified by its author, purplesquish, on 10/7/09 8:17 AM.

Reseller Reply    
Posted by
10/13/09 7:07 AM
purplesquish, sorry for inconvenience caused to you.  
 
The shipment got delayed due to National Day Holiday. And the item has been sent out on 10/12/2009 5:50:29 AM. Meanwhile, we have updated the order status to your CSE ticket. If you have any further question, please let us know there.  
 
Thank you for your patience & understanding.  
 
Best regards,  
Grace

DealExtreme
sonnychen

Very Dissatisfied
Reviewer: mincymk
Click Here to See the Profile for mincymk

10/4/09 4:34 PM
this is the worst site ever! i received the bluetooth device from them which broke within days of receiving it. After shipping it back, i asked for the shipping charges as promised and was told that they generally give store credit! why would i want store credit at a place where i have already received a crappy product? they then tell me that since it is only 3$ and change i should be fine to wait for the money to come. why should they be the judge for that?? finally they sent me the money through paypal and i got the replacement WHICH DOES NOT WORK AT ALL!!!i have submitted a complaint a week ago asking for money back and no response!! my account password seems to have been blocked so i am unable to login to even leave a review!!

Reseller Reply    
Posted by
10/13/09 7:11 AM
mincymk, sorry for inconvenience caused to you.  
 
We are taking care your order issue and have updated to you CSE ticket. If you have any further question, please let us know there.  
 
Thank you.  
 
Best regards,  
Grace

DealExtreme
sonnychen

Very Satisfied
Reviewer: SB_Fluor
Click Here to See the Profile for SB_Fluor

10/2/09 2:44 PM
I just received my order from DealExtreme. All went well and my item works flawlessly. I was hesitant to order based on some reviews, but I figured I was saving so much (plus free shipping) that I could not go wrong. Overall it took 14 days to receive my order - which is totally fine with me - I knew going in that it might take a while - they ship from China and they warn you standard shipping will take some time. Since I didn't expect miracle overnight instant gratification, I was not disappointed. I did get decent quality stuff at very fair prices. I will use this seller again.

Very Dissatisfied
Reviewer: Fobulous777
User Rating: 
Click Here to See the Profile for Fobulous777

10/1/09 11:18 PM
What can i say..  
 
These guys are pure idiots. Order was placed through them on the 24th. No email acknowledgment from them at all. When an email sent to them asking about the status was sent it was returned undeliverable.  
 
What makes this site worse is that they are actually located in Hong Kong! While the city is great it has many con artists who thrive on taking money away from honest working people.  
 
Some of their defenders say that we customers need to calm down and wait for a month because that is how long for them to complete the order. Well that to me is ridiculous. I sell on other sites as my side job and i often ship to overseas and orders are usually complete out in 10 days or less!!  
 
STAY AWAY FROM THESE RETARDS who can't even get their email services up.  
 
DO US A FAVOR AND NEVER NEVER BUY FROM THESE SCAM ARTISTS!  
 
I have a feeling that they might related to alibaba.com  
 

This review was modified by its author, Fobulous777, on 10/1/09 11:27 PM.

Reseller Reply    
Posted by
10/5/09 7:26 AM
Fobulous777, please accept our sincere apologies for inconvenience caused to you.  
 
The order has been cancelled as request and we have also updated order cancellation on your CSE ticket. If you have any further question, please feel free to let us know there.  
 
Thank you.  
 
Best regards,  
Grace

DealExtreme
sonnychen

Somewhat Satisfied
Reviewer: sauster
Click Here to See the Profile for sauster

10/1/09 4:18 PM
The website is very user friendly and convinient.  
This order was received after a short time.  
The packging of the items of the order is very good and it protects the item inside.  
The payment is vie paypal which makes the paying process very secured.  
One of the items in this order didn't work, so I made contect with the customer service, and they are snding me a new item.  
I must say that it happened to me once before, and the second item arrived in great working condition.  
I bought some great and cool gudgets at deal extreme for very low prices, and they work just fine.  
There were cases when items got delayed but at the end they have arrived.  
For conclussion : I am very satisfied with deal extreme and I'm sure I'll buy there again

DON'T KNOW
Reviewer: xfxbaker
Click Here to See the Profile for xfxbaker

10/1/09 3:35 PM
Nevermind for now. Realized there are holidays.

This review was modified by its author, xfxbaker, on 10/2/09 3:06 AM.

Very Satisfied
Reviewer: DavidVar
Click Here to See the Profile for DavidVar

10/1/09 2:32 PM
 
I'm very happy with this store. So far I have been very satisfied with every product that I've purchased. In the last purchase I received a defective item and they replaced it at no cost. A store where every day I feel more confident.

Very Satisfied
Reviewer: bibiz99944x
Click Here to See the Profile for bibiz99944x

10/1/09 1:10 PM
Its the second time i ordered from them. Excellent product, not the fastest shipping but excellent price. Not to mention free shipping...  
 
give 9/10

Very Satisfied
Reviewer: dimmidice
Click Here to See the Profile for dimmidice

9/30/09 1:58 PM
really like this site. i had never ordered anything online before visiting dealextreme, so i was cautious. however it all went great. i've ordered 6 items sofar and all arived perfectly, took 2-3weeks BUT free shipping so only fair! i once was a bit worried about a shipment, i send a ticket to them. and i got a reply within 24hours which eased my worries. do advice this site.

Very Satisfied
Reviewer: Tediz
Click Here to See the Profile for Tediz

9/30/09 10:43 AM
Dealextreme have:  
+ good prices  
+ the customs services are really good !. You can easily replace orders and speak about wishes (thanks Season!)  
+ fast shipping 7 to 10 Days to Europe (Germany)  
+ daily growing assortment  
Buttomline im very satisfied with this Reseller :)  
looking forward for the next orders !  
 

Very Satisfied
Reviewer: aburizg
Click Here to See the Profile for aburizg

9/30/09 4:00 AM
Grateful to you for your cooperation  
 
 
Best regards  
mohammed

This review was modified by its author, aburizg, on 9/30/09 4:03 AM.

DON'T KNOW
Reviewer: Thunderfist
Click Here to See the Profile for Thunderfist

9/29/09 3:12 PM
Hi, I ordered a few products from DealExtreme about 2 weeks ago. The status of the package is still set to Pending/Waiting for Supplier.  
 
The estimated shipping time on the products was 3-5 days, not 14 !  
 
I ordered some of the products for my friends' birthday, but at this speed I probably wont have his gift on time :(  
 
Anyway, an update on the status of my shipment would be appreciated.  
 
Regards,  
 
Mr. Hendrikse

Dissatisfied
Reviewer: musora
Click Here to See the Profile for musora

9/29/09 11:05 AM
Made an order. Most of things shipped within 1 week or so, but the last item still no-go despite the fact that it appears to be in stock according to product page. Also according to the product's forum people that ordered this very same item after me got it shipped already.  
Customer Service Express (i guess "Express" there means something completely different then in the rest of the universe) hadn't respond to a couple of open tickets so the latest ticket was filed with request for refund in case that they are unable to ship it.  
Update 1: within 1 day after requesting refund item got shipped and i got response from service that since it got shipped i can't get refund. Well, let's see how it will arrive.

This review was modified by its author, musora, on 10/4/09 6:14 AM.

Reseller Reply    
Posted by
10/5/09 7:22 AM
musora, sorry for inconvenience caused to you.  
 
The item has been sent to you on 9/29/2009 3:54:14 AM with tracking# RT028***852HK. Meanwhile, we have updated the order status to your CSE ticket. If you have any further question, please feel free to let us know there.  
 
Thank you for your patience.  
 
Best regards,  
Grace

DealExtreme
sonnychen

Very Satisfied
Reviewer: felipefr
Click Here to See the Profile for felipefr

9/29/09 10:21 AM
The store it's fantastic. The products are good and the delivery is very fast! No problems so far.

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