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Store Rating and Reviews DealExtreme

Homepage: http://www.dealextreme.com Shop Now at DealExtreme
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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ResellerRatings Elite Member
  
Six-Month Rating: 8.49 / 10
Six-Month Reviews: 380
Lifetime Reviews: 981
   
Lifetime Rating: 8.31 / 10 All Stores Avg.: 8.15
8.61 Pricing of Products and Services
8.30 Likelihood of Future Purchases
6.34 Shipping and Packaging
7.92 Customer Service
8.10 Return or Replacement
Show Reviews Read all 981 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
PO BOX 779 TAI PO POST OFFICE
customer support email:
phone:

customer support:
business hours (est):

FAX:


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 DealExtreme Customer Reviews - Page 2
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Reviews 16 - 30 of 987
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Very Satisfied
Reviewer: vtkm613
Click Here to See the Profile for vtkm613

10/19/09 11:53 PM
The stuff are cheap though few are not good condition or spoilt when delivered,but the service support from DealExtreme is very good therefore its a thumbs up for this website/company.  
Even though they sent me a replacement which still in the end turn out to be spoilt again,due to their good services,overall i still give a full stars rating.

Very Satisfied
Reviewer: Vela
Click Here to See the Profile for Vela

10/19/09 10:29 AM
I have ordered four times so far in the last six months. Everytime I found the buying process a pleasant one and at no time I had experienced discomfort. The last order had two items and one of them was a battery for a cellphone. I found the battery was not suitable for my mobile. The mistake happened because the specification of the battery quoted that this battery is suitable for mine too among others, but it was wrong. As soon as I pointed out this problem, within a reasonable time I received a reply that a correct battery will be supplied soon and I don't have to send back the wrong battery to them. I appreciated the latter point, because for the cost of returning the wrong battery I can as well buy a new one. I really appreciated this resolution of my problem. This experience has strengthened my confidence in DealExtreme.

Somewhat Satisfied
Reviewer: xwhale
Click Here to See the Profile for xwhale

10/19/09 5:38 AM
I ordered 5 sku.11211 (2 e-cigs in each) and 5 refills pack for them on 29 march 2009.  
All 10 e-cigs had broken batteries. DX ask me to send batteries back for replace. This was only fast and friendly action.  
After they received, DX answer that they have no batteries for replace. After some messages, they stop answer to support ticket. I closed and reopened ticket in july, they ask me to wait.  
 
For now, this issue is not solved. I have non-workable e-cigs without batters but with refills. DX not answer for my tickets from 2009-09-15.  
 
I buying on DX over two years and was happy most time. But this was first order with all items broken and DX not want to solve this problem.  

Very Satisfied
Reviewer: malrod09
Click Here to See the Profile for malrod09

10/18/09 4:07 PM
I had some issues with one order (received a wrong item, not the one i ordered) but Dealextreme customer service manager offered a satisfactory solution: reship the right item for free and a $5 discount for a future order. Five thumbs up this time.  
 
 
 

This review was modified by its author, malrod09, on 10/29/09 4:29 PM.

Somewhat Satisfied
Reviewer: geekEleet
Click Here to See the Profile for geekEleet

10/16/09 3:02 PM
I placed this order on 9/16/2009. I paid for it via paypal and patiently waited as I normally do (I've bought from these guys several times).  
 
Most of my order was HDMI cables and each type showed as in stock. After a month went by and my ordered never showed, I logged into the dealextreme site to check the status. All items are listed as "waiting for supplier". I find it hard to believe that all of these items are still waiting.  
 
I opened up a CSE ticket (which guarantees 24-48 hour turn around) and am still waiting for a response 3 days later. I normally like shopping on this site, but this experience has left a bad taste in my mouth. Judging by some google searches and the dx forums, many people are having this problem. If my order isn't shipped soon, I'll likely cancel it and stop shopping here. Customer service is important to me.  
 
Update: No contact from DX yet, but the order status has changed to "Packaging".

This review was modified by its author, geekEleet, on 10/18/09 8:41 AM.

Very Satisfied
Reviewer: lucasbackes
Click Here to See the Profile for lucasbackes

10/16/09 2:51 PM
I had buy a lot of stuff in Deal Extreme and I'm really glad with their work. My last order had some troubles and I had to contact them, but their support was extremly satisfactory and they arrenged the reshipment with no problem. That was pretty cool.

Somewhat Satisfied
Reviewer: Jack_Stone
Click Here to See the Profile for Jack_Stone

10/15/09 10:07 AM
I've bought from them a few times already. The price is excellent and shipping is free. Some items were not in stock and need special order, they may take a long time (longest one so far - 1 month, that is before it was shipped, which was another week).

Very Dissatisfied
Reviewer: FFMPT
Click Here to See the Profile for FFMPT

10/14/09 8:05 PM
First, I ordered a Fiio speaker from them, which was listed as shipping in 1-3 days. Watched the status change to Ready to ship and then suddenly Processing-Contact for status. Contacted them and got a reply ~ a week later (NOT 24-48 hr) that they have no idea when it will be in stock. Waited another month, then cancelled the order. Ordered different Fiio speaker on 9/23. Again, listed on the site as 1-3 days shipping. Again same story, ending with Processing-Contact for updates. Contacted, waited for a week, got no reply. Closed ticket and cancelled order on 10/6. No reply yet, 9 days later. Needless to say, will never deal with these people again.

Reseller Reply    
Posted by
10/24/09 7:33 AM
FFMPT, sorry for inconvenience caused to you.  
 
The refund of your order has been processed to you. You should receive a notification email from paypal directly. And we have also contacted you by CSE ticket. If you have any further qustion, please feel free to let us know.  
 
Look forward to serving you in the near future.  
 
Best regards,  
Grace

DealExtreme
sonnychen

Very Dissatisfied
Reviewer: operationzebra
Click Here to See the Profile for operationzebra

10/14/09 6:37 PM
I placed my order on September 30th. I patiently waited because I had heard about a holiday that they were on and took into consideration the fact that there would be added time to wait for my item but this is rediculous. It has been more than 2 weeks and still not even a tracking number? about 7 days ago my status showed that my item was in packaging so normally I got excited and assumed my item would be shipped soon. It has not. The status changed to "Processing - Contact us for updates" I sent a CSE ticket to them 4 days ago now. (I thought the response time was 24-48 hours) and still have not heard anything from them. It was a simple order 1 item that they claimed to have in-stock. I was recommended to them by a friend and was under the impression they were a reliable company but now I have my doubts. There items are cheap but I would recommend paying the little extra at some OTHER website to get your item in a timely fashion.  
on a strange side-note. a separate order that I placed with them using paypal as apposed to without paypal has already been sent out... and THOSE items weren't even in stock when i ordered them. BUYERS BEWARE use Paypal's protection IF you are to deal with this shady seller. This is my first and LAST time dealing with Dealextreme.com.

This review was modified by its author, operationzebra, on 10/14/09 7:00 PM.

Reseller Reply    
Posted by
10/24/09 7:30 AM
operationzebra, please accept our sincere apologies for the inconvenience caused to you.  
 
The refund of your order has been processed you and you should receive a notification email from paypal directly. If you have any further question, please feel free to contact us.  
 
Look forward to serving your in the near future.  
 
Best regards,  
Grace

DealExtreme
sonnychen

Very Dissatisfied
Reviewer: cwng37
Click Here to See the Profile for cwng37

10/14/09 6:11 PM
I ordered an item on July 2. They promptly received the funds via Paypal. This was my first order with them based on the ratings they received. At the end of August the order indicated it was still "processing". In Sept, when the order still showed the status of "processing", I requested a refund on Sept 19. The reply was that it would take 2 weeks since it was past 60 days. I did not receive a refund and submitted another Customer Service request for a refund on 10/8. I still have not heard back from them despite the fact that they advertise "48 hr response Mon-Fri". So I have no product, no refund and no response from DealExtreme. For me, the lure of their low prices is not worth the risk of just giving them money for nothing. If you look at their history, their ratings have steadily deteriorated and are at an all time low.

This review was modified by its author, cwng37, on 10/14/09 6:17 PM.

Reseller Reply    
Posted by
10/24/09 7:25 AM
cwng37, sorry for inconvenience caused to you.  
 
The order is hold because the item in your order is sold out temporarily. We have contacted you by CSE ticket. If you have any further question, please feel free to let us know.  
 
Thank you.  
 
Best regards,  
Grace

DealExtreme
sonnychen

Very Satisfied
Reviewer: Clangman
Click Here to See the Profile for Clangman

10/14/09 3:19 PM
I'm not sure why all these people are complaining about how long it takes to receive your order from dealextreme? It states that your order will take at least 3 weeks (21 days). I made several purchases over the past couple months for iPhone chargers and sure it took almost a month (sometimes over a month) but the product always arrived, was compatible with my 3gs, and 90% cheaper than Apple. That's right, 90% cheaper, under $3 instead of $30 +tax. For this svings totally worth the wait.

Very Satisfied
Reviewer: Ironman273
Click Here to See the Profile for Ironman273

10/13/09 7:45 AM
When I received my order I had a doubt about it. I contacted DealExtreme through their website and received am immediate response (considering the time difference). They asked some questions and cleared up my issues in a prompt and friendly manner. Although I tend to be hesitant purchasing anything from companies that reside out o the United States particularly because of problem resolution issues, I would feel very confident purchasing anything from them in the future.

Very Satisfied
Reviewer: darteniers
Click Here to See the Profile for darteniers

10/12/09 2:27 PM
ordering by dealextreme is great.  
when there is a problem with the delivery, you be kindly inform by the customer service desk.  
if you have patience, everthing would be send to you.

Very Satisfied
Reviewer: MIMOR0714
Click Here to See the Profile for MIMOR0714

10/12/09 7:40 AM
I ORDER A WRONG ITEM AND DO NOT WORKS WITH MY CELL PHONE COMPANY BAND SO I SEND IT BACK AND THEY CHANGE IT FOR ONE THAT WORKS WITH MY CELL PHONE COMPANY. IT,S A VERY GOOD ITEM AND WORKS FINE LIKE  
Deal Extreme. THANK YOU

Very Dissatisfied
Reviewer: emmpeethree
Click Here to See the Profile for emmpeethree

10/10/09 3:57 PM
Placed an order on Sept 28. Still had not received an order confirmation or shipping confirmation after a week. I sent in emails (I couldn't log into my account either) asking for help in getting into my account AND to see the status of my order as I had no received an order # or confirmation email. No response after over a week. To date, I have received no correspondence from dealextreme other than the automated email I received when disputing the purchase with paypal. That was the first time I got an order #. Dispute left unanswered after a week of posting to paypal, now I'm submitting a claim. What a headache over a $5 purchase.

Reseller Reply    
Posted by
10/15/09 4:11 AM
emmpeethree, please accept our sincere apologies for the inconvenience caused to you.  
 
The order has been cancelled as request and the full refund has been processed to you. You should receive a confirmation e-mail directly from PayPal when it has arrive at your account.  
 
We look forward to serving you in the near future.  
 
Best regards,  
Grace

DealExtreme
sonnychen

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