Fast shipping, and super service!!

DealExtreme contacted me, a refund completed, and a $5.00 to my next order. (i hope give me a eCOUPON)  
Thnx.  
 
 
*********** Initial Comments *************  
Well, I have a store credit $8.37, i did a ticket for redeem the credit next day ordered the order 1008M36M (associated credit order:03038005),but at this time,there is no respond from Dealextreme about that, and the orders is in packaging process.  
Im very disappointedthe about the time to be answered my request is slow/delay from the customer service.  
The only form to contact them is by tickets links.. or live help (but is difficult from my country,im -4 time zone).

This review was modified by its author, matoz, on 11/12/09 4:54 PM.

What's up with Dealextreme? They're acting like Focalprice use to. Because of bad reviews given to Focalprice, I thread carefully with them and only place small orders of less than $50 at a time - seems I'll have to adopt this policy with Dealextreme, too.  
 
Missing items sku#29026 on 2 Sept 2009 order and I have no way to contact Dealextreme as I do not have the original packaging to photograph. I have never had problems with them but lately, it's becoming scary. In the past, customer services was fast and efficient. But now they cannot be contacted except through the ticketting system. All other contacts have been disabled on their website or rerouted to the ticketting system.  
 
Placed order on 14 April 2009. Missing items correspondence went on for a while. Finally, on 17 August 2009 I was told a store credit would be given to me. I thanked the customer service staff by the name of Charlene for the credit but inquired on how to use the store credit. No reply. I also asked if she could send me some round magnets to the value of the credit, instead but since then have received other orders but no magnets and no replies.  
I cannot enter further correspondence on the ticket as replies are closed but the matter has not been resolved. The status of the ticket says:  
Staff assigned - waiting for processing.  
There is no other manner to contact Dealextreme.  
Customer services sucks.  
 
I wanted to place a $170 order but am a bit reluctant so instead placed a $11 order only and placed another $20 order elsewhere.  
Meanwhile, I need to buy quite a bit of items but nowhere to buy them from as both the outlets I buy from have poor customer relations.  
 
I love shopping at Dealextreme and I hope they get back on track, again. But with the current lack of customer service, I am fearing the worst.  
 
4 Nov 2009: A few days ago, Deal Extreme offered to fix all problems ie the short order and the missing items.  
 
To sum up: About a year ago, I had my first product defect - it was fixed, immediately.  
This year, two short deliveries but they've been sorted out but on the slow side. 3 problems in 2 years and I place orders, regularly.  
 
I'll continue to shop at DX as I've had more good than bad at DX.  

This review was modified by its author, taiqan, on 11/3/09 4:17 PM.

I bought a touch screen laptop gadget from dealextream.com. After it was deliverd cracked I sent it back. The screen cost me $51.00USD and the shipping was $25USD. I received confirmation that the screen was delivered to Hong Kong China on the 8th of October and still no refund. After repeatedly posting tickets on there support website Im getting no response and am feeling ignored. So in summary I'm out $76USD and nothing to show for it. NEVER NEVER NEVER again!  
 
*Update!!*  
After receiving conformation from them that they received the package they are now telling me that they are shipping me a replacement that i didn't ask for nor wanted. Responses from DealExtreme.com are a consistent 5 day wait. Again NEVER NEVER NEVER again!

This review was modified by its author, dobe, on 11/4/09 9:59 AM.

I have been ordering from DX for about half a year.  
The have been no issues so far, except with my last order, in which they confused one of the flashlights with a quite different one and sent only 3 packs of 18650 Lithium Batteries instead of the needed 4 packs.  
After filling in the complaint forms of theirs and providing the photos they require as a proof, they admitted their mistake. They promised to resend the missing item and the flashlight I ordered initially. They even didn’t require to send back the wrong flashlight, so I could keep it as a gift. That was really nice of them.  
Now the status of that two items is “packaging” and I hope, that this time everything will go smoothly .  
Other people may have other experience in dealing with DealExtreme, of course.  
But in my case the DX staff solved the issue quite decently, I think.  

I live in Brazil and I already bought several stuffs on Deal Extreme, I've never had any problem. I always recommend to my friends.  

Ordered some t-shirts over a month ago and received no shipping information. I checked their order status page weekly and it kept showing that they were locating vendors. I sent an e-mail out to them the 4th week to inquire about status. Got no response. Sent another a few days later. No response. Disputed transaction with PayPal, and a couple days later I got an e-mail from their customer service rep stating that they are working hard to locate the shirts and asked me to wait a couple more days. Received another e-mail next day to ask me to close the PayPal dispute as their system autocancels the order. I told them that I can't close the dispute as I have no guarantee that they will ship (PayPal doesn't allow re-opening of a claim). They told me to close or they will cancel order. Order status shows, "Paused due to PayPal Complaint". Told them that it's not my fault for their system to cancel the order and that I need to keep complaint open to protect myself. They told me to close it. I escalated the dispute to a claim instead. I expect a refund from PayPal.

This review was modified by its author, mikeyuen, on 10/23/09 11:35 AM.

DealExtreme provided terrible service and did not ship a product I ordered for over 17 days after I ordered it. I requested a refund at the 14 day mark and was not given a response until 3 days later, when a customer service apologized and said that a refund could not be processed because the ordered had already 'shipped'. I'm sure customer service was working so so hard on getting my order through - it's ridiculous to have a customer wait 14 days and then beat around the bush while buying time to put in an order that should have come weeks earlier.  
 
Do not buy from DealExtreme, especially if you're a North American customer.

I ordered 2 SATA cables for my hard drives on October 2nd. According to their site, it should take about 7 days for them to ship the items (that is quite a long time in itself). As of October 21st, I still hadn't heard anything and my items were still being packed (they were in the packing state for about 15 days). I don't know what or why, but I wrote them and today they shipped the items. This is ridiculous. 20 days to ship an item - I could understand if it was out of stock or something, but a couple of cables should be shipped quickly. Now I have to wait another 7-10 business days to get my items. 30 days is not acceptable in this case to receive my items. Disappointed in this company. I don't think I should have to contact a company to have my item shipped in a reasonable amount of time. This should be a practice that they always do.  
 
UPDATE: 10/24/2009  
They told me item was out of stock and so it wasn't shipped on time. Every other company I have ordered from would send me an e-mail and let me know that. They did offer me 50% off my next purchase. Also, they are trying to say that my order is invalid and not print this review.

This review was modified by its author, j_ten_man, on 10/24/09 5:49 PM.

The stuff are cheap though few are not good condition or spoilt when delivered,but the service support from DealExtreme is very good therefore its a thumbs up for this website/company.  
Even though they sent me a replacement which still in the end turn out to be spoilt again,due to their good services,overall i still give a full stars rating.

I have ordered four times so far in the last six months. Everytime I found the buying process a pleasant one and at no time I had experienced discomfort. The last order had two items and one of them was a battery for a cellphone. I found the battery was not suitable for my mobile. The mistake happened because the specification of the battery quoted that this battery is suitable for mine too among others, but it was wrong. As soon as I pointed out this problem, within a reasonable time I received a reply that a correct battery will be supplied soon and I don't have to send back the wrong battery to them. I appreciated the latter point, because for the cost of returning the wrong battery I can as well buy a new one. I really appreciated this resolution of my problem. This experience has strengthened my confidence in DealExtreme.

I ordered 5 sku.11211 (2 e-cigs in each) and 5 refills pack for them on 29 march 2009.  
All 10 e-cigs had broken batteries. DX ask me to send batteries back for replace. This was only fast and friendly action.  
After they received, DX answer that they have no batteries for replace. After some messages, they stop answer to support ticket. I closed and reopened ticket in july, they ask me to wait.  
 
For now, this issue is not solved. I have non-workable e-cigs without batters but with refills. DX not answer for my tickets from 2009-09-15.  
 
I buying on DX over two years and was happy most time. But this was first order with all items broken and DX not want to solve this problem.  

I had some issues with one order (received a wrong item, not the one i ordered) but Dealextreme customer service manager offered a satisfactory solution: reship the right item for free and a $5 discount for a future order. Five thumbs up this time.  
 
 
 

This review was modified by its author, malrod09, on 10/29/09 4:29 PM.

I placed this order on 9/16/2009. I paid for it via paypal and patiently waited as I normally do (I've bought from these guys several times).  
 
Most of my order was HDMI cables and each type showed as in stock. After a month went by and my ordered never showed, I logged into the dealextreme site to check the status. All items are listed as "waiting for supplier". I find it hard to believe that all of these items are still waiting.  
 
I opened up a CSE ticket (which guarantees 24-48 hour turn around) and am still waiting for a response 3 days later. I normally like shopping on this site, but this experience has left a bad taste in my mouth. Judging by some google searches and the dx forums, many people are having this problem. If my order isn't shipped soon, I'll likely cancel it and stop shopping here. Customer service is important to me.  
 
Update: No contact from DX yet, but the order status has changed to "Packaging".

This review was modified by its author, geekEleet, on 10/18/09 8:41 AM.

I had buy a lot of stuff in Deal Extreme and I'm really glad with their work. My last order had some troubles and I had to contact them, but their support was extremly satisfactory and they arrenged the reshipment with no problem. That was pretty cool.