I ordered a Benchmade knife and accessories from this company on the 18th of October, my card was charged, and I received an order confirmation email. A week later I had not received a shipping confirmation, or my shippment. I checked the online reviews and thought "oh no..." So lesson learned, check BEFORE ordering! I emailed the company, and received a quick reply that they are waiting on the knives from Benchmade, they get weekly shipments from Benchmade, but they don't know when my specific knife will arrive. I was not told I was ordering a backordered knife until then, and a reply of "We have no idea when you'll get the stuff you paid for" does not cut it with me. I just canceled my order, and they better be just as quick to refund me as they were to charge me. I have no patience with companies like this. Do not buy from them!
Awful! I tried to order a Benchmade 940 from them and their site showed it as "available" and said if it was out of stock or if there were any complications I would receive an email. I ordered and paid the extra $29 for overnight shipping on a Wednesday morning hoping to get it before I left for a camping trip on Friday. Thursday, no knife and I assumed maybe it didnt get send out in time but I will definitely have it Friday... Friday, no knife!
I thought this is odd and called them "sorry that knife is out of stock you should he received and email" (I double and triple checked even the spam folder) the only email I got from them was the order confirmation. They said they thought it would be 3-4 weeks before they got it in but didnt know for sure. I told the lady I wanted the overnight shipping fee refunded because it wasnt going to matter if I wasnt getting it for a month. She told me she couldnt do that so I got frustrated and canceled the whole order.
That was September 18th it is now October 12th almost a month later and I have still not received the refund, I have even called twice and they just tell me their account department is processing it.
Horrible customer service and the slowest refund times on earth the lady said 10-14 business day which I though was ridiculous but now it been even longer than that.
I had though specialty stores like this would improve service and try harder in a recession when most local knife shops have gone out of business, I wish my local stored would have stayed and this would be the type of store to go.
In the end I went on a knife forum and purchased one from a member and paid almost half and got it in 2 days
Second time purchasing from thebladeshop.com. The first time I bought a knife it was backordered for 8 months, after fighting for a refund I finally got my money back. I tried to buy the same knife thinking it couldn't happen again, it did. Hate Hate Hate this company. It would be more beneficial for you to try and make the knife you want yourself with a rock and piece of steel than purchase it from these people.
I recently ordered a knife from the Blade Shop as a birthday gift for my (college aged) son. Shortly thereafter I was informed it was backordered and could not arrive on time. I cancelled the order, but found that the Blade Shop charges your credit card immediately (upon ordering) rather than when the knife is shipped (like most web sites do). It is now 13 business days since I cancelled the order, and a credit has not yet appeared on my card. I take it up tomorrow with my credit card company.
Furthermore, I have called about two knives since then that are shown as available on the web page, but that were not in fact in stock.
I think a company that apparently maintains so little stock on hand has no business charging customers immediately. It raises suspicions, to say the least.
I would advise NEVER to order from this company without calling to check on stock first. Even so, I think they should change their billing policy to not billing until the time of shipment.
DO NOT ORDER FROM THIS BUSINESS. I have the same type of story as most reviewers. Credit card charged told out of stock and then told it was shipped but delivered to the wrong city by UPS. Then retold that it was out of stock and would take another 4-6 weeks to get. When told to cancel order told would take 10-14 days to reflect on my statement. They are listed on the Benchmade website retailers as JEL Industries, I have notified Benchmade of their shady practices. THEY HAVE AN F RATING WITH BBB IN Knoxville, TN. BEWARE
This review was modified by its author, ggoodski, on
8/24/09 1:23 PM.
just wanted to add in the pile of reviews that says - this site is HORRIBLE!!! - what a great selection of knives etc. but I have ordered from them twice and gotten nothing but a RUNAROUND! knives are backordered without notice, shipments held up, I was practically lied to - I asked to have my non-backordered knives sent ASAP via 2nd day air and was told (but not "promised," as I was reminded later when I called to complain) they would go out on Wed. and thus be there on Friday -- well guess what, they went out on Wednesday a WEEK LATER and they wouldn't give me a refund for the 2nd-day air, even though I only got that because I needed the knives by that Friday at that address - I now have to have them shipped to my home in Siberia --
I am kicking myself for not researching this company before I clicked buy!!!! I am in the same boat, I was immediately charged for my purchase
while my order was put on backorder. That should have raised a big red flag. ANY reputable company doesn't bill until the item(s) have shipped. I have tried re-arranging my order to items that are "in-stock" and promised a shipment, but still NO KNIVES! And NO REFUNDS to items canceled. Don't let the low prices sucker you in!!!! Now almost 2 months later I am filing with the BBB and my credit card company.
The only reason I checked with Reseller Ratings concerning The Blade Shop is that I felt this seller was giving me quite a runaround. Sure enough, many other customers had voiced similar complaints. After placing my order, The Blade Shop immediately sent an email stating that the item was on back order, but that it should arrive in 1-2 weeks. 3 weeks after placing the order I contacted them via their 800 number because I hadn't yet received the item or any updates concerning order status. I was informed that the item was still on backorder but was expected to arrive soon. I feel that it is wrong for The Blade Shop to charge customers for merchandise before it is available for shipment. I have dealt with many fine and conscientious sellers over the internet. The Blade Shop is not one of them!
I ordered an item from thebladeshop.com on 12/13/08 and never received it. I asked for a refund but was refused because their standard US Postal Service (USPS) shipping did not include insurance. I asked that thebladeshop (TBS)file a complaint with the USPS and TBS agreed. I heard nothing afterwards and was not contacted by USPS. After reviewing other complaints about TBS, my experience mirrors other complaints. It seems that TBS has a pattern of failing to deliver and failing to follow through on requests for refunds.
Whatever you do DON'T buy from this company. They misrepresent delivery times - lousy customer service. In my opinion they should be banned from selling on the internet
Having done a lot of business with web retailers since the internet was a "puppy", I'm a little embarrassed to report that the Blade Shop slipped past my "flake detector". My experience is much the same as many other posters, so I won't bore you with the details of my unfortunate transaction with these people. Complaining on web forums does alert others to the risks of dealing with questionable web retailers, but does nothing to solve the fundamental problem. I've filed a dispute claim with my credit card company as a first step. I suspect that The Blade Shop gets plenty of those and knows how to game the process. A reminder to all that complaints can be filed with the Consumer Affairs Division of your state's Office of the Attorney General. If you have the stomach for dealing with the federal bureaucracy, you can also file with the Consumer Protection Bureau of the U.S. Federal Trade Commission. The only hope consumers have for weeding out the predators is to complain to the folks who can do something about it.
This review was modified by its author, AlienWorld, on
6/15/09 7:38 PM.
I made a purchase from this store before, and had no problem with it, so went ahead with a larger order. Big mistake doing that with a popular item I suppose. Days without any communication other than order confirmation. Every single E-mail I sent were returned. When I finally called, the person at the other end told me two of the three item I ordered where in backorder.
Was told a mail was sent to me telling me of that-which of course I never received. Funny considering the order confirmations always made it to my mail box. Had no idea when the third item would be arriving, and told me second item would take two weeks to arrive. Had enough after having read through other reviews of the business conduct of this store. Seemed rather surprised when I said I would cancel all my orders-that's what happens when you do business this dishonest, wish people would learn that already. Will never do business with them again, and recommend that you do not shop for popular items in that store and call to get assurance about item availability at the very least.
This review was modified by its author, levin, on
6/15/09 3:55 PM.
This company is the worst I have ever delt with! I'm just going to copy and past the email I just sent them. Place the order 2/22/09 got the refund 06/03/09 her is the email:
[Wow!! I finally have the refund. Only took two months. If you guys had a survey to fill out I would but probably it would be useless. when I ordered the knifes online it never said they were out of stock. then I was told a couple weeks. told this over and over for a couple months. So I bought the knife from cabellas for half your price and received it in 4 days. I then requested a refund from you. Told 10 business days. took almost two months and 8 emails and a couple phone calls. This was the fist time I used this company and it will be the only time I ever try. This hole experience has been a mess, problems like this can't only be a one time thing, there a serious problems with the way you guys operate. after this email I'm going to look online and find out how many other people have had problems and I'm sure it will only take less than a min.]
I'm sorry to pile on here, but after weeks I finally have given up and decided to order from another source. I just called and was told my order was shipped by USPS priority mail a week ago. After reading their F rating with BBB I've decided to just go ahead and cancel the credit card charges. It's hard to believe a company can remain in business when it is run with either such incompetence or such dishonesty.
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