I purchased a CK3 Pro, which according to their website was in stock. Since I had a rush job to do for a customer, I paid $23.95 for overnight express shipping. The order was placed just before 2PM local time, which should have given them plenty of time to get the order out for next day delivery, (especially since they claim that they can be relied on to promptly ship all items). In fact they did not ship the item until the next day, turning the overnight shipment that I paid for into a 2 day shipment.
When the product arrived, it was visibly defective, as the MODB switch socket was empty. Furthermore, Windows reported that it was defective when attached to my computers USB port. I reported this, and got an email message back from Sylvester G. claiming that "we get a lot of these back, and they always work when tested"?
I returned the product for replacement. Sylvester G. promised me that he would send me a replacement on the same day that the return arrived, and to notify him by email when the tracking system indicated that it had arrived. According to the Canada Post tracking system, they received it last Wednesday at 11:30AM. I advised him of the delivery as requested. I heard nothing back until 8:30PM that night, when he now informed me that "we are out of stock, would you like a similar product instead".
I will never be able to prove this, but I strongly suspect that they were out of stock when I placed my order, and someone shipped me a defective customer return just to get it out the door, (hence the reason for the 1 day delay in shipping). Anyone who even made a quick examination of this item would been able to see that it was defective. So much for shipping the replacement out the same day. He knew that I was in a rush to get the product, but does not let me know this until it is way too late to ship the replacement on Wednesday as he had promised? I immediately replied that I wanted the replacement and asked for the tracking number. No response to that email, or the 3 others which followed, (and they don't provide a phone number for direct contact).
Finally yesterday, (now the following Monday), I received an actual phone call from Sylvester G. He now claims that the item shipped last Friday, and gave me "the tracking number". He claimed that he had emailed me last Friday to inform me of this. Unfortunately for him, I run my own mail server, and I checked the logs, there was no attempt to send me email from his SMTP email server what so ever. As soon as I got off the phone, I looked up the tracking number, only to discover that it was the tracking number for the original shipment, and not for the replacement item. I have emailed him twice since then, but as expected, no response, and no product arrived today either, (which it would have if it had been shipped last Friday).
In the past, I have made all my related purchases from modchip.ca. They post a phone number, and have always shipped all orders the same day. The only reason that I made the purchase from Modchip Central was that their site indicated that they had the item I wanted in stock, while modchip.ca indicated that they were out of stock. Lesson learned; I will never again purchase anything from Modchip Central. You cannot treat people like this and expect repeat business. My strong suggestion to anyone who is looking for modding products is to avoid this company like the plague, and go directly to www.modchip.ca instead. You won't be disappointed.
Despite anything that they may claim in response, this is as exact an account of what has transpired as I can provide, and I have the email messages and server logs to back it up.
This review was modified by its author, Grumpy One, on
6/23/09 1:32 PM.
