I have shopped at several local stores in Stillwater and have been very unhappy with selection, staff, and prices at the stores. By the time I got to Pc Club I was about to quit trying to shop locally. I told the staff person that I was greeted by the problems that I had had with the other stores, I explained to him that I buy 80-90% of my computer products online because of price. The sales person was understanding of this but at this point asked how he could get the 10-20% that I bought in the local stores. I asked if I did the in the store shopping with him if he could give me a price break, the salesman was able to cut me a very reasonable amount off the price. I have been doing all of my in store shopping at Pc Club since then.  
I have read some of the posts of other customers on this site about Pc Club including the former salesman’s comments regarding the price cuts the fact is that if you understand that Pc Clubs prices are compareable to any other of there competitors. As for those of you that say that shopping online stores for parts is cheaper you are for the most part right, they do not have the overhead of a walk-in store of any kind. I shop for things I want that day or that I do not want to pay shipping on, or for last minute needs I can’t wait on. I have been a loyal customer and have enjoyed the benefits of this, but remember that anyone that complains that the price breaks are only due to inflated prices, this is true but other store inflate their prices and do not give price breaks. While there are times I can’t get what I need at the store but they will try to get the items for me as soon as they can. No store is perfect and this is just my thoughts on the Stillwater store and my few visits to the Oklahoma City and the Tulsa stores.  

The following represents a series of letter between myself and various  
factotums and pubahs at PC Club after their employees wiped my hard  
drive Note that they did this despite the following facts upon which  
everyone agrees.  
 
1. I had paid for an upgrade so money was NOT a problem.  
2. The data could be recovered.  
3. According to them, the drive that they wiped was / is flawed and will soon fail.  
Why one would wipe data from a failing hard drive just to re-install the operating system has not  
been explained. Common sense would dictate that you save the data, then put that data onto  
a new drive thus creating a sale and a happy customer. But common sense along with integrity  
seem to be lacking from this company.  
Check this link  
http://home.netcom.com/~dpaladin/PC_WIPE.html

I have been in "IT" for a number of years and have come across bad technicians in such well known companies such as frys and bestbuy, but this place is unbelievebly worse. I walked in to the burbank store to purchase a Heatsink and fan for my AMD XP 2200+ chip. First flag should have been them not knowing what the hell a heatsink was. When I finally got my point across they were out of stock. How can you call yourself a computer reseller if you have nothing in stock? Maybe if the employees are better trained and actually start stocking everyday parts I'll consider going back there. Its not likely though. Please if you value your time, Stay away from PC Club.

I have visited the PC Club in Oklahoma City many times. Several observations: The turnover is unbelievable. It seems I am dealing with someone new everytime I walk in. The staff has only two or three that TRULY know about computers.  
 
The last time I was in, I was there to purchase memory advertised in their weekly flyer at $34.00, when I got there I was greeted at the front door with a sign about "market prices" for memory and that's what they are priced at on any given day and that they can't go by the flyer prices. Well....hello? Why put memory prices in the flyer at all then? Why not "call for price"?? A word about the front door - it is COVERED with "There was an error on page 5 of...", "Due to circumstances beyond our control..." You know, we've all seen that kind of thing. And within reason - it's fine. But at PC Club? The door is so covered with these notices all typed on PC Club letterhead that you truly cannot see into the store. No exaggeration.  
 
The management. Ouch. They bite! Very, very moody and they frequently become angry at workers right in front of you! I will ask the salesperson a question and they will then need to ask the manager who will say (loudly) "I have told you 2,3,4 I don't know how many times you CANNOT do that!" See what I mean by "ouch"???  
 
Stock. I have never EVER been to a retail store where they are always seemingly out-of-stock on the item I want. It's like they know I'm coming. I've never seen anything like it. It seems the phrase-of-each-day is, "We have a truck coming in tomorrow." It is truly ridiculous.  
 
Final thoughts - I had made my last visit to PC Club after many visits (I thought) a couple of months back. I went in this time for the memory which was a decent price (the one in the flyer they didn't honor). My bad experience was with a system purchase where I had spent some REAL money on one of their ENPOWER systems. I needed it quickly and trusted them to do the job right. I got home and the system was as slow as the old Pony Express on a BAD day. I found several misconfigurations in the bios for the board I ordered and tweaked it as much as I could and finally returned the unit three days later. They saw how slow it was and blamed ME because I mentioned the bios settings. They said, "You shouldn't be messing with those." Excuse me, when they are set WRONG? I went in and showed them what I did. I set everything back to "default" in front of them and it still was slowww. The tech came over and said, "Yeah, it's slow." .....and....??? That was all! I asked for the refund and was told I would have to pay a restocking fee. I was outraged! Pay a "restocking" fee for a system that obviously had a bad mobo, processor, memory or a combination thereof? They insisted! I said, okay, took off my jacket and said, "Tell me where it all goes and I'll restock it myself." They got the hint they weren't dealing with somebody willing to be wronged and just walk out whining. I got my money back.  
 
Rating? D+ for knowledge, F for customer service which was so often rude. I don't even want their flyer any more - I'll NEVER go back to PC Club.  
 

I have been using PC Club for years. There has been a few times that a price that was quoted on the phone actually was incorrect and they would not honor it when I made it in to the store, but that was with their CARLSBAD store. The last few years I have been using the CLAIREMONT and their new LA MESA stores. Both seem to be manned by at least semi-intelligent people who actually have SOME sort of clue (unlike Frys, CompUSA, etc). I would have to say that I have purchased about a thousand dollars of various equipment from the LA MESA store. Their prices are only OK (though from time to time they do have some decent sales...for example their current 25 Ritek DVD-R spindle for $19.99). I do disagree with their "ONLY ONE PER CUSTOMER" policy on certain items...if I have the $$$ I should be able to buy as many of a product as I want (as long as I am not another retailer of course). But most of the time, the guys there are cool and give me a break on this rule (just got 2 DVD spindles, when 1 was supposed to be max).  
 
As for thier service skills...not sure....I have never used them to service a part of mine. I have had to RMA one product with them, 2 weeks after buying it, and they swapped me out a new motherboard...with a little paperwork.  
 
Finally...the last annoying thing, which is semi-common in the tech business...they want to know my name and phone number no matter what I buy. If I want a $1 power cable, they need my name and number. This is sort of stupid IMHO, but as I said, it is somewhat common in the industry (didn't Radio Shack start this stupid routine?)  
 
Hey...at least they don't molest me and my products and I am trying to leave the store (like Frys and CompUSA).  
 
Overall, I can recommend going to these guys...but it DOES appear that YMMV depending on the store you go to. Avoid the CARLSBAD store...they (at least used to be) arrogant, ignorant, and dishonest there.  
 

This review was modified by its author, FrizzleFried, on 12/17/03 11:24 AM.

I am writing this as a former PC Club Employee. Based upon my experiences with the company and its policies, I would be very reluctant to buy anything from them in the future. PC Club is owned and run by a Taiwanese man by the name of Jackson Lan. The management tree of the company is almost entirely Asian as well. The company is very much out of touch with the needs and expectations of their American customers. This helps to explain the lack of customer service that many people here have complained about.  
A few things that you might not know about PC Club's policies:  
 
Price: Prices can be changed at the whim of the salesman, as long as they remain above a certain margin. If you've ever bought anything at PC club and gotten a few bucks off, you may feel as though you got a deal, but in reality, it was likely a high margin item that you had discounted.  
 
Returns: Read the fine print! You have 7 days to return items for a refund. Within 30 days you can exchange your item for an identical item. The "One Year Warranty" applies to items sent in for Manufacturer Service, which can take in excess of 6 weeks. Imagine purchasing a motherboard, not having a chance to use it for a month, and then determining that it was bad. You'd have to send it in for service and be without it for quite a while.  
 
RMA: Why not just exchange out the bad part for a good one? Each PC Club store is rated on several performance points, one of which is RMA. Every item returned through RMA hurts the store's performance in the eyes of the corporate office. This is why you may have quite a bit of difficulty trying to exchange a bad component. The company would rather give the customer the runaround, rather than act prudently by exchanging the defective item.  
 
Employment: It was explained to my by the manager (who is no longer with the company) that hired me, "The job sucks, the hours suck, and the pay really sucks, but do to the high turnover, you'll have a good shot at moving up in the company." All of this was true, with the exception of the chance for advancement. My Non-Asian heritage proved to be the barrier, preventing me from climbing the PC Club ladder of success.  
 
If you're in the market for computer parts, I recommend that you look to Newegg.com. They offer much better customer service, pricing, and return policy than PC Club could ever imagine. Even as a PC Club Employee, even with a 10% over cost discount, I was MUCH better off shopping at Newegg.com.

I've used PC Club in OKC many times. Every time I leave with the same feelings. The products they carry are priced decently, but they advertise things that are always out of stock. If you try to find out when they will have something, the answer is always something about not knowing when a delivery truck will come. Staff doesn't pay attention to you and half the time, you cannot understand what they are saying. Management seems to always be upset and frequently complains about employees in a rather "bitchy" manner in front of the customers. Staff lacks knowledge on general industry news and basic computing principals except for what is presented in Intel and AMD's advertising campaigns. The store's credit card policy is a pain, expecially when it takes so long to get checked out at a register. The only reason I and my friends visit the store is their prices and the fact they sometimes have quality goods that can't be found elsewhere in the city.  
 
The store's concept is good, but their staff is un-businesslike. Their products are ok, but seldom in stock.

I ordered a 250-watt ATX case from PC Club.com which was advertised at $29.99. When I arrived to pick up the item at the Oklahoma City location, the salesman said that they would not honor the price and instead said it cost $35.99! They said that they couldn't verify the price since they had no Internet connection and said I needed to go home and print a copy of the web page with the $29.99 price to receive it at the initial price! This inconvenience, not to mention the poor customer service and ineptitude of some of the representatives regarding issues such as motherboards, memory compatibility, etc., have pushed me to cancel my PC Club membership and I urge other individuals not to be misled by this company.

Mixed results. Never a big problem, but staff is spotty.

I ordered a case, motherboard, processor and memory from their web site and picked it up at the Oklahoma City store. I placed the order for items that appeared to be in stock on the web site but then learned that there would be a delay in shipping the parts from PC Club's vendor to the local OKC store. PC Club claims that the local store will contact you via e-mail when the parts are in and you can then go and pick them up. I never heard from the local store and finally called them to check on my order. Even though the guy on the phone just barely spoke English I managed to find out that my stuff was in. 30 miles and 45 minutes later I had my parts.  
 
PC Club's Oklahoma City Store is okay to deal with IF you are willing to wait for your parts. You can order over the phone or via the web like I did. If you pick up your merchandise at the store you don't pay shipping charges. You can also have the parts delivered to your home address but you'll pay shipping (from CA) and tax since PC Club may have a local business in your state. To me 30 miles was worth the savings in shipping charges.  
 
PC Club's business model seems to be needlessly complex. There are too many opportunities for missed communication and way too many people involved in the process.  
 
Having said all that, I DID get my stuff in good condition, it works well and the prices were reasonable.