Staples online must be competing for the Worst Customer Service Ever title. More than TWO months ago, I ordered a computer monitor because of a $100 rebate online that Staples offered.
I waited and waited - no rebate. I emailed, they did not have any record. I sent them the confirmation that they'd sent me. I emailed again, to a NON-customer service address.
This must have stimulated someone, because I actually got a phone call.
The missing rebate had appeared all of a sudden on their end. It had been "stuck in the system," they said. I would get in in 15 days and they gave me a tracking number.
15 days later, still no rebate, and the tracking number didn't work. I emailed. No response. I called and suffered through a menu and finally got a rep. The check had been issued 3 days ago, she said. 15 days and I'd get it. She gave me, of all things, a check number.
So, half a dozen emails and two phone calls later I STILL don't know if I'll get the rebate. This is simply bad customer service. This is inexcusable on the part of Staples. I will think twice or more before buying anything from them again where a rebate is involved.
Total waste of my valuable time.
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To be fair, I wanted to note that the rebate did arrrive the day after I posted this, and that the person I had spoken to previously on the phone at Staples was helpful. However, it was still a lot for me to have to do to get a rebate I was entitled to to begin with.
This review was modified by its author, bluecrab, on
7/2/06 1:25 PM.
