When you are looking for a selection of stationery and office supplies Staples can make it a one stop shopping trip. They also have a decent selection of computer and accessories that can have some pretty decent pricing. I've bought 2 laptops, several printers and a few other computer related items with a good experience rating. I like Staples for the wide selection of product. Pricing is not always the lowest, but actually having stock is important...the best price in the world is not much good if the item isn't available to buy.  

I'm surprised that Staples doesn't get a high rating. There is no Staples in my area, so my experiences with Staples is based on their online store. The best thing about Staples is that they always stand by their price even though it's ridiculously low. I've ordered a few items with insanely prices at Staples, and I got them all. Also, they ship very fast. Staples rocks!

This review was modified by its author, kotori, on 10/6/09 2:45 AM.

You can earn money by recycling your ink cartridges. They pay you $3 per cartridge!

Fast shipping and great service.

Staples has earned my trust and loyalty - and my business - through superior Customer Service.  
 
Back in April I bought four Omnitech GPS's from Staples and Quill. Due to what I now know was a firmware error on the part of the manufacturer, all 4 stopped working simultaneously Saturday. Unable to reach the manufacturer, and with a sinking heart. on Monday morning I called the normal Staples 800 number.  
 
I explained my story, and with no hesitation the CSR forwarded me to "Brand Management." Retelling my story to this agent, she noted that they had already received calls from other customers about the same issue. After a very brief time on hold to check with her supervisor, she came back and told me that Staples was going to take responsibility for getting the issue resolved for all four of my Staples / Quill units. She then gave me a case #, a direct 800 to reach them if I needed to, and promised to call me back with 2 days.  
 
OK, it was 3 days before I got the call back, but they were flooded with reports. And when they called back, they said  
1. The problem has been fixed  
2. To get my unit repaired, just bring it in (beginning Monday) to any Staples store to have the new (correct) firmware loaded  
 
Less than 7 days from problem to fix. I've always liked Staples. Now I love them. Very good pricing. Superior service. Got to love it

Decent online sales with the occassional deal. Online site has many 'higher-end' components that at the store, and sometime with lower pricing. (Not really a plus in my eyes, but at least returns can be brought back to the B&M locations) Every one in a while the clearance section will have an interesting tidbit that is priced low enough to come home with me.  
 
Recently, it was a deal on 16Gb Class 6 SD cards for a camcorder that caught my attention at $26 a piece. Various coupons that are sent to Rewards members allowed for $25 off $100, so three SD cards and a case of paper for about $100. It was the best deal that I could find at the time on those type of memory cards. Can typically get free shipping, delivery, or pickup at the store (which is handy when I drive by one on the way home from work).  
 
All-in-all, I have ordered from them several times and they have not disappointed me. Thumbs up from me.

Always fast, always accurate, always a deal.

Awesome Rebate process.  
A good store to buy from if there's good on-going rebate.  
Just purchased a Color Laser printer for $70(include shipping & tax). (After $150 Gift Credit Card)

One of my all-time favorite stores! I have Rewards Membership, so that means free shipping on any order. Usually, I receive the item the next day since Staples have its own delivery services. There's $25 off $75 coupons floating around too, so the prices are often unbeatable!  
 
Staples allow items that are bought online to be returned in-store. There were some exceptions. I bought a monitor with a dead pixel, and they wouldn't accept it at the store. Customer Service sent me a prepaid UPS shipping label and I took it to UPS the next day. A week later, I got a refund. Staples is very easy to deal with and also very generous! I hope they don't go bankrupt!

This review was modified by its author, iceui2, on 12/22/08 9:28 PM.

Perfect service. Low price, free shipping. I got my delivery the next day after I placed the order while another order that I made with a different dealer at the same time was still pending.

Ordered with coupons with no problems. Free 1 day shipping was great. Price was unbelievable.  
 
Later when the price dropped, was issued a price guarantee very easily.

I purchased a shredder machine which had a $20 rebate. Completed rebare on line and rec'd payment within 4 weeks. They have consistently provided excellant service on geting their rebates out timely. Will definitely shop with them again. I've purchased 3 items over the last 3 months from them all with rebates and all rec'd timely.

One of my favorite Brick & Mortar stores. Great customer service. Fast shipments. Super easy rebates. Great returns, they come pick it up!

Ordered a Canon MP530 all in one Printer on Christmas eve.  
 
Prompt shipment and delivery just three days later.  
 

I bought a router online from staples, and it was shipped for free the same day. I got it on 26 Nov, and which is understandable cause the Thanksgiving and weekends. Router came in very good condition in a well packed box. But I got the wrong one that my husband asked me to buy. So I had to take it back to local store. No problem with return, I just simply brought the router and the receipt I printed online. They credited my money back to my card in two minutes. I like buying stuff from this store both in store and online. You always can return your stuff easily without any restocking fee.  
Update:  
26th Nov, I ordered a printer from them again. It was shipped the same day, and free shipping. It said it would be delivered on 27th. But I didn't get it on 27thC and on their website it said it was dilivered. So I called their customer service next day, a very nice lady answered my call, and checked that out the delay was because the problem of the shipping truck. She appologized that, and asked me if I want to cancel the order or she would send me a $15 coupon. Well, i chosed the second one. 29th, I got my package in the morning. Everything went well. I am very satisfied with their service so far.  
--------------------------  
Update:  
I do like this store. Here is something new from them: in Feb, the Netgear router I bought from Staples half year ago was broken. I still had my receipt. Ususally, the store will let you to contact the manufacture for that long time. But as the good expeience I had with Staples before, I took it back to my local store, and told them what my problem was. They nicely and simply let my pick out another brand new one, and return the broken one, refund my money in 5 minutes. NO problem at all! I am amazed how good their service was. Half a year, they still let me return the router without any problem. Good service keeps me buying stuff from them. I like Staples!

This review was modified by its author, ting_young1, on 7/28/08 12:02 PM.