A downside of any rating system is sometimes the limits set does not allow for the exceptions. And this is truly the case regarding my experience with MPCS! Giving them "10s across the board" is selling them short. They are deserving of a higher score.
My experience was:
1) From the initial contact to receiving my order, I found MPCS to truly be a "First Class" operation that was very helpful when placing the order, provided excellent feedback thru out the process while keeping you informed on the status of your order.
2)Customer Service was outstanding, every time I called there was no waiting in a queue, always had a friendly voice on the phone within seconds.
3)The care MPCS demonstrated in the shipment of my order was a FIRST for me. I was amazed how well it was packaged and protected from the potential hazards of shipping via UPS, FedEX, or USPS.
4) Nothing was left out, MPCS even included the boxes of the third party vendors they used in building my system. (Are you starting to understand why a "10" does not do them justice?)
5) When the system arrived, all I had to do was to set it up, plugged it in and turn it on. Ran PERFECT out of the box. How easy and what else could you ask for?
6) I had read stories of others that had nothing short of a nightmare experience dealing with other vendors when ordering a system ... parts missing, total lack of contact after the order, double billing, service issues, DOA systems, and delays in shipping their orders. However, MPCS provided a wonderful shopping experience and I would be happy to recommend that if you are looking to purchase a system online you will not find a better, more professional, first class vendor than MPCS.
Bottom line - I have been buying PCs for over 25 years (when Z80 was state of the art and CPM was the OS of choice) and MPCS was the best and smoothest tranaction I have ever experienced. They have earned the right to be my "vendor of choice" on all future computer related purchases.
Thanks for a job VERY WELL DONE!
This review was modified by its author, DesignerFinds, on
12/17/07 8:32 PM.
