First time buyer from ePowerhousePC, they were very fast to call me within 5-10min of me placing my order and letting me know I had mistyped something and this mistake would stop my order. The person on the phone was polite and friendly.
The case I ordered finally arrived and upon inspection I see it came with a 350w powersupply instead of the 420w one their website said it would.
I called them and the person said it was a mistake on their part and the pictures and info were a carry over from a back up of their old database. The person on the phone then said they would call me back or email me, they did'nt make it clear they would send me a replacement powersupply even though their website has the case listed as having a 420w unit.
I took a screenshot of the webpage and hosted it at fileshack for all to see.
http://img402.imageshack.us/img402/3493/420wpsu1dz.jpg
I had the feeling they would change the info at their site and then brush me off.
After about a week I recieved a call from ePowerhousePC and they said they would ship me a 420w psu.
Thanks for doing the right thing and taking care of your customer.
I would'nt have bought the case if I had known it came with a 350w PSU.
Well not much else to say, ePowerhousePC took care of me and I'm happy.
This review was modified by its author, mhyatt3, on
2/9/06 7:03 PM.
