I should have looked here first before trying to order from these people. I ordered a camcorder from them, and wanted it shipped to my work address, which is on file with my credit card company as an alternate shipping address. Despite this, they still wanted me to fax them a boatload of forms... credit card authorizations, photocopies of my credit card, photocopies of my drivers license, etc. I told them to just ship it to my billing address if this was going to cause such a hassle, but they wouldn't even do that without getting all that paperwork. What other website makes you jump through these kinds of hoops just to place an order? I told them to forget about it. After reading the experiences of people who DID receive products from them, I feel very fortunate.

Good deals always get better. Infinity Micro is a good deal. I experienced no problems whatsoever; everything was as advertised, price and delivery as promised. I even took advantage of the cash discount and saved enough to more than pay for a 3-year AppleCare extended service plan. (That, by the way, usually sells for $350 - Infinity Micro sells it, everyday, for $235.81). To make this good deal even better, I paid COD! No credit card numbers to worry about. A word to those who gleefully offer their negative report, I ask: when was the last time you gave anyone a good evaluation? Look in the mirror to find the answer.  
 

Infinity Micro= Stay away!  
 
We ordered a “new” Samsung 213 monitor from Infinity; it was shipped and received promptly. Problem was it didn’t look new; dirty, fingerprints, a poorly copied manual, software that wouldn’t work on an obvious bulk CD with no label and dead pixels on the screen. We called Infinity and were assured it was new with full factory warrantee. A call to Samsung customer service told us otherwise after they checked the serial number and advised this unit would not be warranted as new, was more then a year old and we had not received all the software Samsung includes with a new unit.  
We returned the unit and eventually received a credit to our credit card, after one billing cycle, but are out the return freight and insurance, plus lots of wasted time and hassel. We ordered the same model from J&R with no problem, obviously different box, factory CD, extra software to rotate, etc. + cheaper with factory rebate.

WORST EXPERIENCE EVER!  
These are the biggest crooks I have ever met and I can give you every reason to take them off price searches! They sold me a new broken printer, after it arrived the box it looked like it had been beaten in with a baseball bat, no CD's, no manuals, no printer cord, nothing but the broken printer inside the box. I called them to complain; they sent me to "Matt" the manager who makes it abundantly clear he doesn't care about "your problem" and is extremely rude. He knew for some strange reason exactly where the tears on the box were to try and pass the blame onto UPS. Which he could have easily done...  
 
(I told Matt UPS was taking responsibility for the printer and they were coming to pick it up and bring it back to him and he yelled at me "DO NOT DO ANYTHING WITH THAT PRINTER UNTIL MY INSTRUCTION!" Chauvinistic asian! I'd like to stone you to death with rice!)  
 
I called HP when I finally got a printer cord to plug the thing in because it wasn't working right. They gave me a case number and told me to return the printer to the reseller.  
 
FRAUD:  
I called "Matt" day 2 with the case number and HP sent me a refurbished printer the next day, day 3. (I purchased a new printer!) Matt had called HP under my claim number and used the 1 year manufacturers rule and had HP replace me a refurb. for my broken. He never told them who he was, he pretended it was his printer that was broken and used my information HP had in order to have it shipped! (I know this because my roommate called HP tech support for my new printer and the claim was under his name with my information. The refurb. came shipped to him.) HP thought I was trying to screw them over! They didn’t understand who ordered the “express exchange.” When I received it in the mail I called up HP not understanding why they had sent the printer to me and it wasn't from Infinity-Micro, and asked who to return everything to because none of this was what I ordered. Day 4 after delivery....HP began a case figuring out what to do. It took over a week to get this straightened out through HP. Not infinity-micro. Matt explained to me that he would refund my money if I sent the refurbished printer back to him, versus the broken one he had sent me. I can't even tell you what a hell this has been, how many times this man has lied to me, how rude he is. "Call me back tomorrow and argue with me all day if you like..." says Matt  
I should've read their terms and conditions to begin with and I may have realized how crooked they really are. You must complain about your product the day you receive it or you're basically stuck with it, after that you have 7 days to return it with a 14% restock fee. Not to mention they don't sell new models like they promise on the phone. They sell old models of these items that have probably been clearanced out and shipped 100 times from warehouse to warehouse resulting in my beat up printer box and less then 8 hours to complain! They deem you have accepted the product if you don't call same day. As well as you have to specifically ask someone to have the manager paged because he doesn't answer his phone at his ext.124 and conveniently doesn’t have a voice mail system, he asks you to e-mail him. Probably don't want to wait out your 7 days for the response I bet do you? Do note how many times no refund has been stamped all over their site and receipts.  
DO NOT ORDER FROM THIS COMPANY!  
HOW THE HELL ARE THEY IN BUSINESS?  
CROOKS! THIEVES! LIARS!  
 
(Might I add when I first called Matt, he was to ship me the printer cord, CD and Manual next day because the printer came w/o it. He neglected to ask my address. When I asked "aren't you going to ask for my address?" He replied I have it right here and recited someone else’s address. I laughed and said "weird, you must have someone else with the same bitches on the same product I do today huh?" He had nothing to say on that.)  

This review was modified by its author, corrine10, on 6/25/04 7:46 PM.

Great buying experience. I put my order in for an IBM T41p on sunday, unit was shipped on tuesday and 2 days later on thursday it was in my hands :) To top it off an Infinity Micro rep called me up on Friday to make sure I received the laptop and everything was fine with it. Combine that with lowest price I've found on the web and you can't beat the value.

 
My first experience buying a laptop in US. Couldn't be worse because of Infinity-Micro's terrible service. Ordered an IBM T40 on Jan. 22nd 2004 from Infinity-Micro and haven't got it yet (Feb. 27 2004). They withdrew the money from my check on Feb. 9th even when they knew that their T40 had been out of stock. They never called or sent an email to let me know that it was out of stock. The post saying that their T40 was in stock disappeared from www.resellerratings.com only several days before Feb. 27. They were cheating.  
When I called them on Feb. 18, they told me that they had to confirm my check. But my bank account told me that they had already withdrawn the money (on Feb 9)!! When I told them the fact they promised to ship the machine "tomorrow" as "scheduled" while they knew it was actually out of stock. I waited till the next Monday. Nothing came. I called several times that day. THEY became IMPATIENT (!) and I couldn't find anybody who could give me any useful information concerning my order. They just transferred me from one extention to another or told me to "call an hour later". I called next day (Feb. 24)for several times again and finally found a guy called "Matthew", their "shipping manager" who told me (finally!) that their T40 was out of stock as early as when they got my money. I was furious. Matthew suggested that I change it into a T41 but I had to pay 150 bucks more. I accepted, sure that they would never return the money if I cancelled the order at that time. I was feeling practically being robbed! I told Matthew my Credit Card Number and he promised to ship it "today (24)". But he didn't. When I called again late that day he told me he would do it "tomorrow" (Feb. 25) because "the warehouse was already closed". When I called the next day (Feb. 25th)I was told by another guy that they still had to "confirm my check" (almost a month after they got the cash, for God's sake! ). I told him that they have got the cash and Matthew had promised to ship the laptop. He told me to talk to Matthew who was late and not there yet. I found Matthew by another call and he told me the laptop had been shipped out "definitely" and would arrive "within two days", that is, no later than Feb. 27. I felt so grateful! On 26th I got an email from Matthew telling me the fedex tracking number. I did the tracking and to my angry surprise the estimated delivery date is March 1, not Feb. 27 because Matthew chose the "express saver" (within three days and no delivery on weekends) instead of the 2-day express. They are utter liars.  
 
Never ever ever buy anything from Infinity-Micro.  
For God's sake how can they still be there doing business?

Ordered a computer with them, and as stated on web site if placed before 12pm would usually ship same day. So I placed my order at 9am with them thren spoke to a sales rep that ensured my order would ship that day, well it didnt ship that day and when i called to complain because my client had to have the notebook the folowing day and had to purchase locallly for a 400 increase in price, infinity micro would not even refund the overnight shipping charges, when it didnt ship on the day it was promised. Customer service was not very helpful and they did not resolve the issue well at all , actually said take it or leave it, not my idea of good customer service. Would not recommend this company to someone who has a time constraint on when the product is needed.  

This company is terrible! They couldn't ship an in-stock printer within 3 weeks. They wouldn't return telepone calls or E-mail's inquiring about the status of the order. They did have the cheapest price, although that savings has been negated with the cost of my time in tracking this problem.  
 
At this point, I'd be happy just to hear from an employee with understandable grammar. I would cancel the order, but I'm afraid they would compound the problem by botching the credit.

what could have been a very complimentary feedback has turned into a very negative one and a very dissatisfied customer (me!) ... is it greed to close the deal no matter what? a novice salesperson? a simple mistake? ... who knows what the management/owners' real motivation is behind committing to something and not delivering on their promise. when confronted, they simply denied that their salesman ever had made such a promise and left me with additional several hundred dollars i had to spend that i was not prepared for. I purchased a Powerbook 17 from them last May with the condition that the powerbook's DRAM memory modules would be fully configured. Instead when I received  
my Powerbook it only had 512M installed. when confronted, they (salesman and his manager/owner) all denied any such commitments. having seen all the negative comments about this reseller, my question is an obvious one. why are they still qualified as a reseller? furthermore, why are they still in business?

I ordered a laptop from infinity-micro. Approximately 3 hours later I received an automated email from them saying the following:  
"  
Dear Valued Customer,  
Thank you for placing an order with us at infinity micro  
Your order has been CANCELED and no charges will be applied.  
Thank you  
infinity-micro  
"  
 
It had no explanation and no reason, and this means that I won't receive my laptop. I'm very dissatisfied.

I ordered a Sony Vaio GRV680 on 12th June. As an International Buyer, I was advised that payment was only Wire transfer or Amex. The price was great and I transferred the money with a followup email. The order was put on as "IN PROGRESS". No further correspondence until I rang on 21st June. The order had already shipped. It arrived promptly and in perfect condition. The price was great, the product was in perfect condition although they may be a bit slow. If you aren't in an urgent hurry they have some great prices.

Performed a price comparison and Infinity, though not the least expensive was in the low end. With current economic times I decided to give them a try. Ordered a plotter and accessories with my standard credit card shipping to an alternate location where the hardware will be installed (I do this all the time without hassle). Selected 3 to 5 day shipping as I needed the product at the end of the following week.  
 
Contacted customer service via e-mail on the 15th as my deadline was approaching and I needed the hardware. Infinity's site states my order is "In Progress", which is very vague.  
On the 16th my e-mail contains a response stating they need address verification. I purchase with this card al the time with other vendors and have never had issue shipping to the address where the hardware was to be delivered. I responded to cancel the order as I can purchase one of my other suppliers at a higher cost and not incur the shipping delay.  
 
It would have been proactive of Infinity to contact me stating there was an issue delaying my order. I received no such notification, it seems they are content to just let the order sit and let their customer wonder where their hardware is. Customer Service must be an oxymoron to this company.  
 
 

This place is the most and worst place I have ever dealt with. DO NOT DO BUSINESS WITH THEM. I wish they would go out of business for being such a loser place. Tried to order a scsi hard drive for my server and for 15 days got nothing. Called and was told that because the phone did not match my credit card info that they will not ship it out. If I did not contact them they would of never contacted me nor let me know. What a stupid bunch of idiot people working there. DO NOT ORDER FROM THIS PLACE BUYER BEWARE. Go ahead if you don't believe me.

This review was modified by its author, invalidiuser, on 2/25/03 11:40 AM.

I purchased a digital camera (Oly e-20) from these people. The transaction went pretty well.. yes I had to pay a premium to use my credit card, but I still went for it. The camera was not shipped in a retail e-20 box but rather in a generic Olympus box. One that has no formed packing material to support the camera or it's accessories. In other words this expensive camera was free to bounce around the interior of the box. Fortunately all items were there and none were damaged. I purchased the optional 3 yr extended warranty, which is handled through "Philips Priority protection plans". There was nothing in my package to indicate I had such a warranty. I called Infinity and talked to a manager there and he assured me that these take a couple months to show up in the mail from Philips. I called yesterday to find out where my certificate of warranty was (3 months have passed) and was told that I should have it soon. The lady offered to fax me the application form they sent to Philips and I accepted. I received the fax and it was signed YESTERDAY (the same day I called about it). They are just now sending off my application! If I hadn't called.. I'm sure they would have never sent in the warranty application and would have pocketed the $144.00 I paid for the warranty. I will steer clear of this company in the future.

Don't bother.  
They want cash, slam you if you use a credit card AND make you fax them some stupid form. I needed a PlayStation 2 sent to me overnight for testing at work, they sent me the email telling me that I needed my fax number, etc (in the middle of the night when they are closed, mind you). I cancelled my order and noticed their price for a PS2 was $100 more than they really cost (I misread the price listed).  
Don't trust c-net on this one.