I ordered a projector from Infinity Micro that I needed ASAP. After I had already mailed them an overnight check, they told me that all they had was a used one. I told them to send my check back and send me a refund for the overnight shipping. They told me they were going to sell me one that had the same features for the same price but the never called me back.

Hello,  
 
Ordered $20,250 worth of equipment from Infinity Micro. Never received the equipment. Now, today is September 28, 2009, and they claimed to have refunded me 7 days ago, yet I have not received anything! I just had to file a chargeback with my credit card company. Stay Far Away!!! Michael Ban, Dominique Viray, and Jennifer are all in on these floating scams!!

I guess you get five stars if a customer places an order and it's received, but this company doesn't respond easily or well to email requests for the return of a misshipped product. I would approach with extreme caution.

I ordered a WIC for a Cisco 1720 router on Monday, about noon. It was in stock. I needed it the next day. I was promised Tuesday delivery.  
On Tuesday they said "oops - sorry", they missed the shipment deadline, but it would be there Wednesday. Wednesday is here & no WIC. I called & they again said "oops - sorry", but the shipper "showed up too early" on Tuesday, but I would have it for sure Thursday.  
 
I cancelled the order.  
 
The lesson here is that these folks made promises they did not keep. So, keep shopping for another vendor.

I was very disappointed with their service, quite unprofessional. To begin with they require shipping address to be registered with the credit card. I wasted 3 to 4 days as the sales person did not check back with the CC after the address was updated. They mixed up the suite # of my shipping and billing address and conveniently blame UPS. They have such poor coordination between their own sales and shipping dept, I wonder how they are still in business? After I call them, I realize it’s my job to track that package and make sure UPS is made aware of the modification. After receiving the product, the product # did not match what I ordered and I was told that HP PDA’s are marketed that way. Why I was never informed of this the previous 10 times I spoke with them?? I am also not convinced that it’s a brand new product, the packaging was doubtful. I am quite astonished at the careless staff running this show. This would truly be my last purchase from them.

Customer service was poor overall. Getting in touch with a rep on the phone was difficult. They had trouble authorizing my credit card and were not very helpful in resolving the issue. I was not able to get a tracking number in a timely fashion, leading me to believe my order was lost or that the charge did not go through. When I finally received the package, they had sent me the wrong item. They DENIED this, and tried to stick me with a restocking fee to return the WRONG ITEM. I eventually had to file a chargeback with my credit card issuer.

I purchased some network interface cards for servers and they emailed for information about the credit card I didn't have (department card, set up by another dept, probably one of two possible business offices). When I called, the sales person was rude, repeatedly interrupting me to restate points I already fully understood. I had to resort to raising my voice in several escalating steps to the point of shouting to finish my point. Not good.  
 
Also not good: they shipped the cards without the "included" low profile brackets and have ignored my emails on the matter.

I placed an order for two Cisco 1700 WIC1-ENET cards. I called and spoke to a representative who stated the product was in stock. I paid for Next Day Air delivery. The product did not arrive on the next business day. I called. They advised me that the order did not process as promised, but that it would be delivered the following day. Again, the product was not delivered and they could not give me the tracking #. They advised me that they do not have the product in stock and are shipping it from a 3rd party distributor on the east coast. They asked me to call again the next day so they could contact the distributor to see if it has shipped.  
I called the next day again (6-days after the original order). After sitting on hold for 23 minutes, I was given a tracking #. I did a lookup while the representative was on the phone. It said it was put on the truck at 9:34am, then brought back to the 'desitination sort facility' at 10:18am. When I mentioned this to the customer service representative, she started yelling at me and told me this was impossible and to call FedEx myself. I called FedEx and straightened out the delivery with them directly.  
I received a great deal of 'attitude' from Chai in customer service. We were more than patient. We ordered next day air to resolve a network security issue. Paid for next day delivery, but ended up waiting a week for the product.  
I cannot recommend this company.

Buyer beware!  
 
While shopping around for the best price on a BenQ PE8700 digital projector, I found that Infinity Micro had priced it very competitively. While other online retailers had the item for $3800 and up, Infinity Micro had priced theirs at $3169. After reading a few customer comments reporting that items they purchased were not in stock, I decided to check availability and price over the phone.  
 
I called Infinity Micro and was transferred to Neil in Sales. Neil checked and said he had two in stock. He quoted me the price of $3169, and I got his name before I hung up. Just to be sure, I waited a few minutes, then called a random salesperson, Dominique. Dominique said there were two in stock (same price) and asked if I’d like to place an order. I took got her name and hung up.  
 
A few minutes later I called Neil back and explained that I was concerned because two different salespeople had quoted me different in stock counts. He said he would personally investigate and took my phone number. Not long after, he left me a voicemail saying there were indeed projectors in stock. I called him back and placed the order; he said it would ship that evening and a tracking number would arrive via e-mail. That night I noticed the online price for this projector went up to $3870.  
 
The next day, I found that no tracking number had been sent, but that my credit card had been charged for the purchase. I called customer service, and they said the projector was not in stock but would ship the next day from “the manufacturer” and I would receive a tracking number. NOTE: This projector had recently been discontinued, so it’s not likely it would be sent from the manufacturer.  
 
The following day I did not receive a tracking number, and again customer service apologized, saying it was not in stock but was being shipped. On a hunch I decided to call a random salesperson to see if the item was in stock. Curiously, it was in stock according to Dominique, who added, “Would you like to place an order?”  
 
I immediately contacted customer service to cancel the order, but the representative said that only Matthew could approve that transaction and he would be in later. I called to speak to Matthew later in the morning, and I never reached him; they literally bounced me around and around from extension to extension for around 20 minutes. Fed up, I then called Neil directly, and he cancelled the order and credited my account.  
 
I don’t know what kind of scam this company is running, but it sounds like a practice called “floating” where they sell you an item at an exceptionally low price at or near cost and then turn around and sell it at a higher price to another customer – basically keeping the item in stock on your dime.  
 
I will never do business again with Infinity Micro. It’s sad that companies are allowed to yank customers around like this. Do not believe their in stock claims!

I should have looked here first before trying to order from these people. I ordered a camcorder from them, and wanted it shipped to my work address, which is on file with my credit card company as an alternate shipping address. Despite this, they still wanted me to fax them a boatload of forms... credit card authorizations, photocopies of my credit card, photocopies of my drivers license, etc. I told them to just ship it to my billing address if this was going to cause such a hassle, but they wouldn't even do that without getting all that paperwork. What other website makes you jump through these kinds of hoops just to place an order? I told them to forget about it. After reading the experiences of people who DID receive products from them, I feel very fortunate.

Infinity Micro= Stay away!  
 
We ordered a “new” Samsung 213 monitor from Infinity; it was shipped and received promptly. Problem was it didn’t look new; dirty, fingerprints, a poorly copied manual, software that wouldn’t work on an obvious bulk CD with no label and dead pixels on the screen. We called Infinity and were assured it was new with full factory warrantee. A call to Samsung customer service told us otherwise after they checked the serial number and advised this unit would not be warranted as new, was more then a year old and we had not received all the software Samsung includes with a new unit.  
We returned the unit and eventually received a credit to our credit card, after one billing cycle, but are out the return freight and insurance, plus lots of wasted time and hassel. We ordered the same model from J&R with no problem, obviously different box, factory CD, extra software to rotate, etc. + cheaper with factory rebate.

WORST EXPERIENCE EVER!  
These are the biggest crooks I have ever met and I can give you every reason to take them off price searches! They sold me a new broken printer, after it arrived the box it looked like it had been beaten in with a baseball bat, no CD's, no manuals, no printer cord, nothing but the broken printer inside the box. I called them to complain; they sent me to "Matt" the manager who makes it abundantly clear he doesn't care about "your problem" and is extremely rude. He knew for some strange reason exactly where the tears on the box were to try and pass the blame onto UPS. Which he could have easily done...  
 
(I told Matt UPS was taking responsibility for the printer and they were coming to pick it up and bring it back to him and he yelled at me "DO NOT DO ANYTHING WITH THAT PRINTER UNTIL MY INSTRUCTION!" Chauvinistic asian! I'd like to stone you to death with rice!)  
 
I called HP when I finally got a printer cord to plug the thing in because it wasn't working right. They gave me a case number and told me to return the printer to the reseller.  
 
FRAUD:  
I called "Matt" day 2 with the case number and HP sent me a refurbished printer the next day, day 3. (I purchased a new printer!) Matt had called HP under my claim number and used the 1 year manufacturers rule and had HP replace me a refurb. for my broken. He never told them who he was, he pretended it was his printer that was broken and used my information HP had in order to have it shipped! (I know this because my roommate called HP tech support for my new printer and the claim was under his name with my information. The refurb. came shipped to him.) HP thought I was trying to screw them over! They didn’t understand who ordered the “express exchange.” When I received it in the mail I called up HP not understanding why they had sent the printer to me and it wasn't from Infinity-Micro, and asked who to return everything to because none of this was what I ordered. Day 4 after delivery....HP began a case figuring out what to do. It took over a week to get this straightened out through HP. Not infinity-micro. Matt explained to me that he would refund my money if I sent the refurbished printer back to him, versus the broken one he had sent me. I can't even tell you what a hell this has been, how many times this man has lied to me, how rude he is. "Call me back tomorrow and argue with me all day if you like..." says Matt  
I should've read their terms and conditions to begin with and I may have realized how crooked they really are. You must complain about your product the day you receive it or you're basically stuck with it, after that you have 7 days to return it with a 14% restock fee. Not to mention they don't sell new models like they promise on the phone. They sell old models of these items that have probably been clearanced out and shipped 100 times from warehouse to warehouse resulting in my beat up printer box and less then 8 hours to complain! They deem you have accepted the product if you don't call same day. As well as you have to specifically ask someone to have the manager paged because he doesn't answer his phone at his ext.124 and conveniently doesn’t have a voice mail system, he asks you to e-mail him. Probably don't want to wait out your 7 days for the response I bet do you? Do note how many times no refund has been stamped all over their site and receipts.  
DO NOT ORDER FROM THIS COMPANY!  
HOW THE HELL ARE THEY IN BUSINESS?  
CROOKS! THIEVES! LIARS!  
 
(Might I add when I first called Matt, he was to ship me the printer cord, CD and Manual next day because the printer came w/o it. He neglected to ask my address. When I asked "aren't you going to ask for my address?" He replied I have it right here and recited someone else’s address. I laughed and said "weird, you must have someone else with the same bitches on the same product I do today huh?" He had nothing to say on that.)  

This review was modified by its author, corrine10, on 6/25/04 7:46 PM.

 
My first experience buying a laptop in US. Couldn't be worse because of Infinity-Micro's terrible service. Ordered an IBM T40 on Jan. 22nd 2004 from Infinity-Micro and haven't got it yet (Feb. 27 2004). They withdrew the money from my check on Feb. 9th even when they knew that their T40 had been out of stock. They never called or sent an email to let me know that it was out of stock. The post saying that their T40 was in stock disappeared from www.resellerratings.com only several days before Feb. 27. They were cheating.  
When I called them on Feb. 18, they told me that they had to confirm my check. But my bank account told me that they had already withdrawn the money (on Feb 9)!! When I told them the fact they promised to ship the machine "tomorrow" as "scheduled" while they knew it was actually out of stock. I waited till the next Monday. Nothing came. I called several times that day. THEY became IMPATIENT (!) and I couldn't find anybody who could give me any useful information concerning my order. They just transferred me from one extention to another or told me to "call an hour later". I called next day (Feb. 24)for several times again and finally found a guy called "Matthew", their "shipping manager" who told me (finally!) that their T40 was out of stock as early as when they got my money. I was furious. Matthew suggested that I change it into a T41 but I had to pay 150 bucks more. I accepted, sure that they would never return the money if I cancelled the order at that time. I was feeling practically being robbed! I told Matthew my Credit Card Number and he promised to ship it "today (24)". But he didn't. When I called again late that day he told me he would do it "tomorrow" (Feb. 25) because "the warehouse was already closed". When I called the next day (Feb. 25th)I was told by another guy that they still had to "confirm my check" (almost a month after they got the cash, for God's sake! ). I told him that they have got the cash and Matthew had promised to ship the laptop. He told me to talk to Matthew who was late and not there yet. I found Matthew by another call and he told me the laptop had been shipped out "definitely" and would arrive "within two days", that is, no later than Feb. 27. I felt so grateful! On 26th I got an email from Matthew telling me the fedex tracking number. I did the tracking and to my angry surprise the estimated delivery date is March 1, not Feb. 27 because Matthew chose the "express saver" (within three days and no delivery on weekends) instead of the 2-day express. They are utter liars.  
 
Never ever ever buy anything from Infinity-Micro.  
For God's sake how can they still be there doing business?

Ordered a computer with them, and as stated on web site if placed before 12pm would usually ship same day. So I placed my order at 9am with them thren spoke to a sales rep that ensured my order would ship that day, well it didnt ship that day and when i called to complain because my client had to have the notebook the folowing day and had to purchase locallly for a 400 increase in price, infinity micro would not even refund the overnight shipping charges, when it didnt ship on the day it was promised. Customer service was not very helpful and they did not resolve the issue well at all , actually said take it or leave it, not my idea of good customer service. Would not recommend this company to someone who has a time constraint on when the product is needed.  

This company is terrible! They couldn't ship an in-stock printer within 3 weeks. They wouldn't return telepone calls or E-mail's inquiring about the status of the order. They did have the cheapest price, although that savings has been negated with the cost of my time in tracking this problem.  
 
At this point, I'd be happy just to hear from an employee with understandable grammar. I would cancel the order, but I'm afraid they would compound the problem by botching the credit.