System works perfectly. My order was for a single workstation for a home office, so it wasn't too complicated. Yet I used to oversee computer equipment purchasing for a relatively large company, and from that perspective, I was super impressed with their professionalism and the product they delivered.

I am very satisfied with the dialog and recommendations made by the technical representatives at Puget. They answered my questions and we were able to put together a computer for Photo editing using Adobe CS4 in 64 bit mode. Some of my scans result in very large files so having the expanded memory capability of a 64 bit computer and operating system really helps. The computer does everything that it needs to do and does so without excessive cost. Great packaging. The double boxing saved the day given the treatment FedEx doles out to packages. I especially like the quality case,components, and attention to detail when building the computer.  
 
Regarding the software,it is really nice to have a clean install to work with rather than the mess one usually gets from most computer retailers. The only issue I am having relates to the normal problems with drivers for peripherals and a 64 bit version of Vista.  
 
Nice people to work with. Very prompt communication. My next computer will be purchsed from Puget.  
 

This was the best online purchasing experience I have ever had. I'm a professional photographer and my first contact with Puget was a long e-mail describing my needs for a computer that could easily and quickly handling the editing of extremely large image files. I didn't have a huge budget. I'm somewhat computer literate but not enough to know what my best options would be to buy/build a computer to do this. William at Puget responded with an extremely informative e-mail that laid out some options and did a great job of explaining the pros and cons of each option. He was very considerate of my budget and did a great job explaining where to get the most performance for my dollar and what upgrades provided only a marginal improvement. I had many questions and send many follow up e-mails and each was responded to quickly and very completely. William was also very aware for the requirements and best components for running the newest versions of photography software such as Photoshop and Lightroom.  
 
When I ordered the computer I could log into my account and watch as my computer was built (and could see the name of everyone who touched it). I could not believe the level of detail of their status updates. I could also watch the updates as the computer went through quality control and I was just as impressed with everything they checked. You would never find this at a mass market retailer like Dell.  
 
The computer arrived perfectly packed. Documentation was included for every component and a nice reference binder had been included with details for every component, the qc checklist, performance benchmark testing, and a restore disk, diagnostic disk, and disk for all the drivers I needed.  
 
I plugged in the computer, loaded the software, and smiled at how clean the install was and how well everything worked. No unnecessary software, no "free offers", just a perfectly clean install to do exactly what I needed.  
 
As far as I'm concerned if you are in the market for a computer there is nowhere else you should even consider shopping!  

I bought an expensive Puget custom built computer, expecting to have something great that I would enjoy and use for years. The computer I got is just average performance with two part failures and two serious system crashes. Attempts to improve the system with my service-plan-paid-for customer service resulted in zero improvement. Two broken parts replacement events have been Alice in Wonderland experiences - unclear and contradictory information, unanswered phone calls, unreturned voice messages, extreme delivery delays, multiple email messages and all sorts of reasons offered. These have been journeys into chaos. All I wanted were working parts!

This is the second computer I've ordered from Puget Custom Computers. I was very pleased with the assistance I received prior to selecting this particular computer. The staff were very prompt in e-mail responses. It only took 4 days to complete the build. I chose to pick up the computer at their store. William was very helpful in showing the inside of the case with hints on how/where to add new components later. Overall, I'm very satisfied with Puget. They do a GREAT job.

I came across about Puget after scouring the Web for a good PC vendor that could provide a quality product to my spec using standard off-the shelf parts rather than a compromised generic box (think HP, Dell, Gateway, etc) that cut corners or used custom components to shave their costs while limiting the end user's support or upgrade options. Puget was highly recommended by many people online and I was not disappointed in my selection of Puget for this purchase. I exchanged numerous online chats and e-mails with folks at Puget, clarifying technical questions I had before settling on my final computer configuration. They were always prompt, patient and never pushy - they actually listened to what I wanted and advised accordingly, even to the point of discouraging me from spending money on components I didn't need for my use case scenario. They were very professional at all times, and knowledgeable to match. When my computer arrived, it was exactly as it should have been, impeccably put together, including some custom cabling I had requested, and with excellent documentation. The computer works great right out of the box. The whole experience was excellent and I will definitely go back to Puget for my future computer purchases.

I have been using my new system from Puget for about a month now, and I am greatly impressed by their fantastic craftsmanship. I have had no issues with the system and it is running beautifully. Their attention to detail and process completeness goes above and beyond any expectations. I am highly recommending Puget Systems computers to my friends and family, and will be returning to them for any future system purchases.

I had read an article online recently about custom built gaming computers that referenced 5 manufacturers. I used those 5 as a starting point and researched their web sites and any online reviews I could find. After narrowing down my choices to two companies, I made my final decision after talking with reps from both companies. After speaking with my rep at Puget, I placed my order. Long story short: I received my system December 18 and I couldn't be happier. I've got a fast system with high quality parts that are upgradeable and I have customer service techs that I can relate to. What sold me on the company were their great web site and staff bios. That is a big help and gives you a little indication of who you will be dealing with. I could go on and on, but I will just say this.....If you have always bought from Dell, HP, etc, give these guys a shot. First class parts and high quality build. What's not to like? I can't think of a thing.

This review was modified by its author, mahdlokg, on 12/29/08 5:51 PM.

Puget was the more appealing company for me due to price and ease of ordering. Customer service is adequate, but slow to respond to emails or calls. Perhaps an autoresponse to emails would help alleviate customer anxiety when uable to reach a customer service representative. All calls were returned, but not all emails. The company shipped my computer a day before promised, and I will update further after I recieve it and install it.

I originally heard about Puget Computers in an article on Wired. My last few computer purchases have been with Alienware and though I thought their machines were built well, their customer service was less than stellar, so I began looking for a company that not only was as particular about components as I, but was also friendly and knowledgeable. After careful investigation, I narrowed my choice to two companies and decided on Puget Custom Computers. Their component offering is second to none and their customer service is exemplary. I received my new computer yesterday and it is truly a work of art. I'm very happy with my purchase and I highly recommend this company to others.

This review was modified by its author, ppaley, on 12/17/08 7:49 PM.

I read about Puget Custom Computer while searching for a custom computer builder online. After reading many reviews on Puget forum and other custom pc sites, I decided to settle with Puget because of the overwhelmingly positive reviews on not only the excellent system they build, as well as their shipping packaging and customer support. After configuring my first build, I was contacted by William from Puget. Even after reading all the good review on Puget's customer service, I was still surprised by the excellent responsiveness of Puget customer support from William. William patiently answered all my questions about my new system as well as tweaked my build to give me the biggest bang for the buck. During the ordering process, I hit some snag with the daily transaction limit of my checking card, I was able to get William and Puget sales rep to wait on the line while I setup a three way conference between me, Puget and my bank (I was really touched since it was 6pm or so on a Friday night and the guys from Puget had to wait quite a long time while my bank went through all the bureaucratic banking stuff with me). Three weeks later (this may seem long but I ordered my system two weeks before Thanksgiving and Puget had to order some of the parts), I received my system. The system was very well packages (double packaged for the main system, in fact). I was able to hook up my system got it to work on the first try with no problem at all. Overall, I am very pleased with my order and will definitely do business with Puget again in the future.

I have not purchased a computer for 8 years and was a little anxious about choosing a new one. Puget Custom Computers has a great series of fact sheets that agreed with the latest reviewer data. I could look for as long as I needed to without high pressure. Then when I started the process of selecting components, there was someone there via email to help me with the choices. I am very, very happy with the new system. It does everything I hoped it would and more! Lightning quick, eyelash silent, very easy to set up and use. The system is fantastic!

As a Dell customer of many years I was hesitant to switch to Puget but I just could not find at Dell the configuration I needed. I reluctantly contacted Puget where I dealt with a salesperson named William George who was prompt, competent, courteous, patient, responsive, and apparently not on commission because he made suggestions that met my criteria but saved me money. It still took me a while to make up my mind but I finally ordered, configuring a fast and quiet PC, mainly for graphics work and photo editing.  
I followed its construction on Puget's web site over the span of the four days of its build. It arrived expertly packed, even with spare parts that I might need in the future. It works flawlessly,is fast, and silent. A real joy! Its price was competitive with what I would have paid at a large PC factory but I now work on a PC configured just as I conceived it for my work (and as slightly modified and tweaked through the suggestions of Mr. George). Puget Systems is indeed a user friendly and remarkable outfit.

I heard about Puget from a photography forum I visit while searching around for recommendations on a new system to work smoothly with Adobe CS4 and Lightroom 2.x. I quickly found that none of the major PC manufacturers could put together a machine with my desired specs and still leave me room for some growth. After configuring PCs on three separate sites catering to custom configurations I found Puget to have just about the best price and an overwhelming positive amount of feedback from previous customers. I highly suggest communicating with their staff during the early stages as they helped me stay within budget by making suggestions on my configuration. I had put together a more expensive machine on my own and the support staff actually said, hey, this will work for you as good as this and it'll save you $xxx.xx dollars...as opposed to...hey, for another $xx.xx more you could have this. I ended up placing an order on the 14th of November and my machine arrived yesterday, 11/25. As others have noted, Puget has super communication on your build thru their website where you can easily track the build progress and determine shipping and arrival dates. PC arrived safely, double boxed and includes great documentation and software, and soon was connected and fired on after I opened up the case and validated all my ordered components were there. Only "problem" I had was that my DVD-RW ATA interface cable was either not plugged in from the warehouse or had come out during shipping so it took me a second to diagnose why the drive wasn't showing up. Everything else seems in working order, but if turns out there are other issues I presume to have just as favorable an interaction with Puget staff as I did during the ordering process. Bottomline - I had a positive experience and would use them again and recommend them to someone looking for a well built machine and good customer service.

I have always built my own systems, but for a number of reasons I decided to have Puget build me a system. In today's world it is so incredibly (yes incredibly) refreshing to see such professionalism and attention to detail. Each and every component was installed neatly, and the packaging was over the top. From the moment I started placing the order until I received the system I felt like I was special to Puget Systems. This was a wonderful experience and I tell everyone about Puget Systems. I am a programmer so my system has to be rock solid reliable and this one has not skipped a beat since I have had it.  
The website is excellent. Not just for building a systems but for all kinds of advice on what hardware to choose and why.  
I couldn't be happier and I look forward to doing business with them again.  
 
Sincerely,  
Bob