I found Puget Custom Computers to be easy to work with, extremely responsive and actuall proactive when I built my system. They called me to see what I was going to be using it for and offered some modifications. Some added a little cost and some reduced it so I came out about where I expected for a custom computer. I have had to call on a couple of set up issues and support has been easy to reach, no long voice mails to go through and very helpful. The system is great and running faster that my expectations. I would highly recommend them if you are looking for any type of system.

I own a small business that does custom computer programming, and in the last twenty years I have bought more than fifty computers from a variety of stores and manufacturers. I have never been more impressed with a computer hardware vendor. The technical knowledge of the staff is amazing, and the quality of their customer service is unparalleled. My experience with Puget has been a delight, and I recommend them wholeheartedly.

I'm very happy with my new custom PC! Very personal, professional and the product came to my door packed as promised! Inside the double packed box was another box containing extra cords, adapters, nuts and bolts "just in case". There was a binder with all the specs of my new PC along with the data from each test run and all the recovery disks were included in a plastic jacket. Special thx to William and the crew that put my "Hot Rod" PC together! I will definately contact Puget in the future whenever I need a replacement item or an upgrade.  
-Richard and Phillis

Great service and professional staff. I was looking for a super game machine and Jeff really helped me out. First he suggested a powerful enough system for my purposes and then even after I placed the order, through their online account and email, we were able to still modify it after realizing later some other things that I wanted in the new system. For example needing both XP and Vista on one machine. Just swap out the drive bays!-- a nice solution that would have never occurred to me.  
 
Thye also managed to complete the order and ship it out to me in less time than I had expected. This was a pleasant surprise.  
 
I'm very happy with the new system so far, and would recommend Puget Computers to anyone wanting a custom system but who doesn't want to build or can't build it themselves. You just can't get this kind of system from the big commercial dealers like Dell, etc.

I was a little hesitant to order from a company that I had no experience with. But I received many recommendations from members on the Digital Photography Review website that I decided to call Puget Systems. I spoke with Jeff Stubbers and he was most helpful in the design of my new desktop. We changed the specs a few times but all in all it was a great experience. From the time I gave the go ahead to the time my new system arrived was 6 business days. With me being on the East Coast (NJ) that was just great. Once I received the system and started to use it it is everything that the DPR folks said it would be and more. It is extremely quiet and very fast. It is well constructed and it looks like all of the folks at Puget Systems took their time and put a lot of pride into their work and my new Desktop. I would strongly recommend that you consider and order from them the next time you need a new desktop.

I recently purchased a custom-built (relatively high-end) liquid-cooled workstation from Puget Systems. Before pulling the trigger on the purchase, I must have spent a month doing research and configuring different machines on different vendors' websites.  
 
William at Puget noticed that I had saved a configuration on their website during my research period and inquired if I had any questions. A few weeks later, William and I had worked out the proper specs on my machine given my desired applications and he even went out of his way to find the best value in terms of various configurations that made more economic sense based on what the end result would be.  
 
In the end, through comparison shopping, it seemed as though I would have spent as much at other reputable places as I ended up spending at Puget, but without the personalized service, quick delivery, and comfort from trusting the warranty that I found at Puget. And while I could have possibly spent about 1.5k less at disreputable places, I didn't want the potential hassle of having to fight with customer service about refunds and returns.  
 
All in all, I'm quite happy with my experience at Puget and wouldn't hesitate to do business with them again in the future.

I have been very happy with my experience with Puget Computers. They have a wonderful business model that offers a very personalized experience for buying a new computer. First, their website contains a wealth of information designed to assist the buyer in choosing the computer (and components) that best suits that individual's needs. Second, and unlike most computer companies today, they have real people available to assist with any questions or problems. In my case, there was a short delay in the delivery of my computer due to the need to order an additional part. I greatly appreciated the fact that my customer service person took the time to contact me and explain what was happening. Finally, and perhaps most importantly, I have been very happy with the computer that I received. Having used it for a month now, it has worked flawlessly and is pretty much exactly what I wanted. Having previously gone through purchasing nightmares with Gateway and Dell, this has been a wonderfully refreshing experience.

This was my second purchase from Puget Custom Computers, and I am glad to have been a repeat customer. From the flexibility they offer in selecting and customizing the best components, to their reviews and input on those components, the process of customizing my computer was superb. From that point on, the customer service and attention to detail was outstanding. Quick assembly and secured shipping rounded out a great experience. For anyone looking to build a custom computer, I would highly recommend Puget Custom Computers due to their great customer service, great, clean assembly, outstanding component selection, and competitive prices. Thanks Puget Custom Computers - I'm loving my new fast, quiet desktop!

Puget Systems did an *excellent* job. I wanted a computer to use mostly for games, and a little for schoolwork. I'm not a big hardware and computer junkie, but was looking for something that was little higher quality than a dell. I drew up a computer custom-made using their webpage, noted some questions and my requirements, and submitted it. Within 24 hours their customer service rep had gotten back to me.  
 
It ended up that I didn't want to actually get my computer until after semester ended. Instead of a high-pressure approach, Wilson (the customer service rep) kept me in the loop without being high-pressure, even kept me up-to-date with unadvertised specials. The thing I liked the best was how he actually recommended a processor that was cheaper than the one I selected, just because it fit my needs better.  
 
The computer was built quickly (within a couple of days) and the entire time I could monitor their site as they posted the benchmarks and results they got from their thorough, precise tests. Quality was assured, as each test was not only posted but also included a short explanation as to what it was.  
 
Needless to say, the computer is awesome. It was mailed by fedex (in Puget's own custom-made packing material). and came complete with a binder showing me all the tests they had done on it, as well as a short explanation of the parts. I know a little bit about computers, but not a lot, but I was still up-and-running in a few minutes.  
 
I really like what these guys did (if the above didn't make it clear), and I definitely want to get my next computer from them, and would definitely tell anybody (not just a hardware junkie) get their computer from them.  
 
One thing I didn't note, building the computer included several options for Operating system (from basic windows to the super-duper-pro editions to linux) and on-board software. It was really nice to not have to worry about paying for Microsoft word and Norton, two products I don't use and don't want but normally come bundled with a computer anyway. (You can still get them, I just prefer openoffice.org and AVG.)

First, let me give a little person background. I've been into computers for 30+ years now and while I'm not a tech expert I do know a motherboard from a video card. I've purchased PCs, Macs, Apples, etc., for all different types of uses and vendors. I've built two systems on my own. Now some might question why I decided to have a system built when I can do so myself - well it's a matter of ease and convenience. On to the review:  
 
I searched a number of different 'boutique' and large (think Dell) vendors while searching for a new system. I game a lot and was looking for a high-end, quiet PC without breaking my wallet. I ended up choosing Puget Custom Computers for a number of reasons not the least of which was their rating on RESELLER RATINGS. The company is about an hour drive from my home and the response time to emails and knowledge level was incomparable.  
 
The site is easy to navigate and no-nonsense (not a lot of flash, pretty pictures, etc). I appreciate that as opposed to other similar vendors that try and 'wow' you with a web site.  
 
From the start my first contact was with Jeff Stubbers with numerous emails going back and forth with questions and answers. Jeff was very paitent with me and answered all of my questions quickly. I created a quote on 5/14/09 and said quote was submitted on 5/19/09 for production. The order was submitted late in the day (after 3pm).  
 
Puget has this GREAT interface set-up in which you can follow your system every step of the way - I haven't seen anything like this on any other website! My particular case was out of stock so it was ordered the next day. Some preliminary testing was completed that day (Wednesday). Once the case arrived on Friday PCC wasted no time in assembly and some further testing. As Monday was a holiday the next phase of testing was continued on Tuesday and then completed on Wednesday about 3pm. The system was boxed and shipped that evening - arriving at my home about 12 noon on Thursday 5/28/09. Six business days from initial order (I did not count the initial order date since it was so late in the day) and I had my new system in hand.  
 
Simple set-up and right out of the box there have been absolutely NO problems. No bloatware - only 3-4 icons on the desktop (including the one for this feedback). After using a Dell laptop for the last year I can really appreciate the ultra-clean set-up. Opening the case you find a extremely neat wiring job and superb airflow. They system is very quiet. I do hear the PSU, but it is by far the quietest system I've ever owned.  
 
Puget Custom Computers is THE premier source for custom systems hands-down! I will not hestitate to recommend them to friends and family. I will certainly update this report should I ever need to contact support.

Puget Custom Computers provided the best experience I have ever had when buying, not only a computer, but anything. They were extremely helpful and communicated with me throughout the entire process. They let me know if the custom components I was choosing worked well together, and what I could get by with downgrading to lower the bottom line price. They kept me informed during the building of the machine and asked for my permission before making any changes. The PC's they sell are obviously a little pricier than the average consumer buys, but the money is put to good use. The quality, friendliness, and professionalism of the employees is unparalleled in any business I've dealt with. I will recommend them to everyone.

I began looking for a company to build me a new PC in April, after my Disability Decision became final. After looking at 3 different company's I settled on Puget Systems.  
 
I started my process by going through their website and specing out a custom machine. I then put this request in for a quote and a tech review. I told Puget I was going to be using this machine for the next 6 years at least and needed something that I could rely on.  
 
Surprisingly, within a day, a tech person got back to me and talked to me concerning my quote and all the different components I had chosen, why I had chosen them, and if they were the best for me. We actually re-designed my system based upon my needs and use and came up with a lower costing system!  
 
The only problem I had with this order was the US Government dragging their feet on giving me my Disability Backpay. Once I did get that though, I ordered this machine and waited paitently. About a week into the process it was discovered that the GTX295 Cards wouldn't be my best choice, so we changed to the lower costing 285's. A few days later, I was emailed telling me that we were going back to the 295's because the 285's didn't have the necessary connections I needed; and they would keep the cost the same as if I kept the 285's!  
 
I received my computer today, unpacked it, set it up, turned it on, and it works.  
 
Let me be perfectly clear about this. I would, and I will, purchase from Puget Systems again, not only are they helpful, but they know what they are doing and are concerned with their customer needs. In my opinion, you'd be foolish going anywhere else then Puget Systems for your next Custom PC!  
 
** Updated July 22, 2009 **  
 
Two weeks ago I purchased a new Laptop from Puget Computer systems.  
 
Again, using their easy to use Customization Web App, I was able to get the exact Laptop I wanted.  
 
Puget Systems again was the best company I've ever worked with. The Laptop was estimated to be delivered on July 15th, but the Laptop arrived on July 8, a full week early. The sales people were easy to work with and quite knowledgable with everything.  
 
I still say that Puget Systems is THE BEST place to get your next Desktop or Laptop!  

This review was modified by its author, bsadlerjr, on 7/21/09 6:11 PM.

Best computer buying experience I have had. Professional helpful customer service. Quick turn order processing. Excellent system.

By far the best company I have done business with in ordering a custom PC. I was so sick of buying a DELL or any PC from another Manufacture and having it preloaded with all the programs you don't need. The whole experience with Puget was positive and the system works perfectly. I love the extra special service you receive, such as a nice binder with all your system's info in one place, backup CD's, warranty info, etc. A very nice touch.

During the entire process of configuring my custom PC, I received excellent support. My questions, submitted via e-mail, were answered quickly, sometimes within minutes. I was impressed by the quality control process which allowed me to monitor the assembly and testing process. Each step was posted online with the name to person performing the test. I was also impressed by the benchmarking and testing performed. Puget Systems provided not only a PC superior to any "off the shelf" PC I could have bought, but also provided superior packaging and shipping. It was also a nice touch to include a bound set that included a "getting started" guide, quality control information, benchmarking test results, warranty information for each component as well as the original invoice.