I checked out all the major boutique PC dealers out there before going with Puget. Here are the major factors that made me decide on Puget, and why I would highly recommend them to others:  
 
1) Ratings. Far and away the best ratings and reviews.  
 
2) Customer Service. Everything about their site centers around first class service. They clearly state the brands of the components that they use, and the flow of their custom configuration system seems to encourage potential buyers to engage with their Customer Service Reps before the actual purchase. After submitting my configuration and detailing my intentions for the PC, I was quickly contacted and was told that I would be better off with a ***cheaper*** video card. Now that's service.  
 
After placing your order you can track every step of the build and testing of your PC through their site, including benchmarks. This intrigued me and I found that I kept checking it several times a day. It comforted me to know that Puget was taking the time to do everything right and not just rushing my order out the door.  
 
3) Design. I'm not a gamer, and even if I were I wouldn't want a ridiculous-looking (imo) gamer case sitting in my office. While Puget certainly offers these to those who want them, their Genesis line is very sleek and classy--they look great in either the home or office.  
 
4) Results. All of the above services resulted in a quality product that was delivered on time and set up quickly and easily.  
 
I will definitely use Puget again in the future--maybe a laptop next year?

I ordered a fairly high-end gaming system(I7 overclocked, Intel SSD, 260GTX, 6gigs 1600 DDR3). Jeff was very helpful in making some suggestions to my configuration (while at the same time not trying to over-sell at all). He was also very accommodating when I told him I'd be adding a few parts myself.  
 
Once the order was placed, the build time was very fast, and all steps in the very comprehensive process are viewable in real time.  
 
Shipping was even faster, and actually came one day sooner than the estimate.  
 
Product arrived in a package that reminded me of Fort Knox. VERY well packed. Once unpacked, the packing materials can be nested back in the shipping box in about 2 seconds (for easy storage). They also include every extra part that comes with all of the components, down to the very last bolt.  
 
Computer booted up right away (always a relief no matter who builds it). I then shut it off, opened the side of the case, and wouldn't you know they had pre-wired it for my additional video card and my addtional hard drives! I popped those in and I was good to go. I would also like to mention here that the wiring and assembly of this system is the best I've ever seen by a wide margin. It's beautiful actually.  
 
So, I booted back up, and the first thing I did was check for installed programs. Pretty much just the OS and AVG (which I had requested). No crapware! Excellent.  
 
Computer is fast and quiet and flawless. I'm rockin' every game at triple digit frames, with all settings maxed.  
 
I did have a few questions to ask Puget during the entire process, and Jeff was very speedy and very helpful in answering my questions.  
 
A+  

This review was modified by its author, DTrain, on 8/24/09 6:32 PM.

Ordered custom system on Sunday, shipped on Wednesday. Attention to detail and company philosophy are extraordinary.  
 
I didn't care for their shipping option. I probably will not order from them again because of that.

This review was modified by its author, Mskiles314, on 8/15/09 9:48 AM.

Received extremely helpful assistance from Teri in Customer Service. I had questions about when my order was going to ship as it was being custom made and Teri not only promptly contacted the warehouse for updates on my order, but also followed through with providing a tracking number when my order shipped. This level of customer service was very much appreciated!

I am pleased to say that I recommend this company without hesitation or reservation. I am rarely one for writing reviews, but this company deserves my praise. There are three things in particular that I think stand out and make this company so exceptional: customer service, the options and quality of parts and builds, and their shipping.  
Puget's customer service is, quite simply, outstanding. Where more and more businesses are cutting their customer service centers and because less accessable to their clients, Puget has done the opposite. They are not just accessible, but are polite, helpful, and prompt in their replies. Like an annoyingly over-involved parent, I emailed my representative constantly, bugging him with a hundred different questions. He answered them all, and he answered them quickly. I truly appreciated this aspect of the company.  
Puget's online custom-build system was also very impressive. Not only do they have descriptions for each part available in every category, but they also have their own personal reviews explaining why they do or do not like a particular product. And, if they didn't have quite what I was looking for, or I needed to adjust my overall price, they worked with me to find the best build for my needs and price point.  
And lastly, though it seems like something that wouldn't be given much thought, there is the packaging material. I can honestly say I have never seen a better packaged box than the one that my new computer arrived in. This let me know that Puget cared even after they got my payment, that they wanted me to get my product safely. It arrived in beautiful condition and I am deliriously happy with my Puget computer. Thank you Puget!

My brother recommended Puget Systems to me because he had been very, very happy with the quality of his new computer and especially with Puget's customer service. I researched the company and found that they have a commitment to old-fashioned values in regard to taking personal care of their cusomters. I also found their prices fairly comparable for the quality of workmanship they produce. I ordered my laptop from them recently and had a positive experience. I had several questions along the way, and every one was answered quickly, thoroughly and in a friendly way. Although a parts shipment was delayed to them which delayed the completion of my laptop, they worked things out to get the computer to me as quickly as possible. I've been really happy with Puget's service and with the computer itself. I also appreciate their one year warranty for free parts and their lifetime warranty for free labor, if I should need it. I'd definitely order from them again, and will recommend them to others.

Outstanding company. They assisted in selecting components for a Home Theater PC which I now realize gave me the optimum system at a reasonable price. You can check the status of the system build and testing in real time. The turnaround time was exceptional. The build was very clean. They send two packages along with the server. The first contains all of the documentation, software and licenses used in the build. The second contains any parts that came with the components that were not needed. There was a problem bringing up 5,1 surround sound but Puget worked with me until the system was fully functional. I have not seen this level of service for a very long time. When I am in the market for a PC I will definitely get it from Puget.

Best price online for the Asetek LCLC CPU liquid cooling system. I Highly recommend the LCLC. My CPU is enjoying the cooling system like a Corona (beer) commercial. Temps below 40C. Puget Systems had the best price and shipped it fast. Thanks, Puget Systems!

Wow! From start to finish I was very impressed. The communication process with PugetSystems was outstanding. I thought it would be tough for PugetSystems to win over an 8+ year NewEgg customer, but they've done it. I would definitely recommend them and I look forward to doing business with them again.

Great company, good selection, good customer service. The item I was wanting was out of stock at the time of my order. They went out of their way to find a like item and offer it to me at the same price as what I had originally ordered (even though the replacement item was a bit more expensive).  
Would definately shop here again. 5 Stars! *****

I could not be happier with the level of service from this seller. My order was packed and shipped within hours of ordering and arrived earlier then expected, even with a complete goof-up on my part with my shipping address.  
 

This company has been top notch with me. Fine and informed customer service guided me to the right fluid CPU cooler with the right attachment collar.  
Order delivered on time , packed well and customer followup has been phenominal. I deal with many online sellers and Puget systems is one of the best.

Excellent, speedy service. Very happy with my purchase.

These are second to none in customer service. I ordered an Asetek LCLC cooler from Puget and was not fully satisfied with its performance. They did not stop working until I was fully satisfied. They sent me a new part that works great. My friends and I are totally impressed with their service. I am definitely going to buy from them again in the future and am recommending them to my friends.

This review was modified by its author, twmorgan, on 10/20/09 11:43 AM.

I had a small order for just a part, the service I received was simply great and they have earned my business from now on! I was able to do an online chat to ask questions first, they were answered and were very friendly and helpful, and interested in what I was building too. This was super service and I could not have been happier, and they had a part that the only other place I could find it was ebay, and I'll deal with them over ebay any day of of my life! :)  
 
Thanks for the great service, I'll recommend you to others.