Pre-ordered a high-end Win7 build and it was shipped on the release date of Win7 and I received it a couple days later. The whole process was awesome thanks to oustanding customer support from Puget. Puget checked over a build I submitted for feedback and recommended a new graphics card which met my 3 monitor requirement and made some other changes that actually lowered the cost of the PC. Frequently updated status reports detailed the quality assurance process and benchmark testing and I even received pictures including thermal imaging right before they boxed it. My i7 920 is overclocked over 35% and runs stable and cool, you would never know you are using an overclocked processor except for the speed. Outstanding experience and PC, I wouldn't shop anywhere else for a premium, worry-free PC.

I started my own business this past summer. I put a great deal of energy and effort into researching the hardware and software that I knew was necessary. On my first assignment that required 1080i HD, I discovered that the computer that I had purchased would not upload my footage. After more than two weeks of troubleshooting with technicians from the various vendors that supplied my hardware and software it was determined that the supposed HD video card within my new computer was not functioning as advertised. I ran a system scan on the computer to discover that it had critical errors within the hardware prior to my receiving it as well. I went to ResellerRatings.com to discover that the well known vendor had a rating of 1.6. After wrangling with the vendor I received a refund and using ResellerRatings.com I contacted Puget Custom Computers. I worked with Jeff for several days and through email communication I explained the nature of my business and the software I was using. Jeff and William both made suggestions that they felt would meet my needs and, were within my budget. I received my computer one day earlier than promised and so far it has lived up to every expectation. I was able to upload 1080i HD videos with no problems. With the technical support and customer service I received I have no intentions of ever buying another assembly line computer. Because of the high quality in the product that Puget has delivered to me, I am able to deliver a high quality product to my clients.

From time of initial quote, to the arrival of my system Puget Custom Computers went far beyond what I expected. I have already recommended Puget and will continue to do so. They have made a customer for life.

It's been almost 40 days since delivery, and I'm still extremely happy. The cabling alone is worthy of NASA. They patiently answered every noob question I threw at them. I had returned a competitor's system, without having decided which vendor I would turn to. It was then that I looked hard. I spoke to them on the phone. I used their Web resources. So I'm picky. For that reason, I went with Puget.  
 
My Puget system was hand-made in the USA, and scored a higher Windows Vista performance rating than the aforementioned mass-merchandised rig, at about the same price.

This review was modified by its author, kevanesh, on 10/7/09 10:37 PM.

Great communication, great advice, and great machine! I had a similar experience with Puget 2 years ago, and naturally sought them out again. Highly recommended.

Excellent!! I don't know how else to express the fact that the entire experience (qoute to delivery) was exceptional. Puget was professional, knowlegeable, thorough and well organized. The documentation was clean, organized and relevant. They went above and beyond my expectations. I would definitely recommend Puget for any custom build.

I was extremely satisfied with service from Puget Custom Computers. The service representative was extremely helpful (never trying to talk you to a higher priced component and usually recommending a lower priced component that would meet your needs just as well). You are able to track the status of your order on their website. The packing of the computer for shipment was incredibly well done. Every screw and cable and CD/DVD was included as well as vendor contact information for all of the components. I was able to configure a system exactly how I wanted it. The have a great selection of options and you know everything is going to work together since they verify and do a complete burn-in and testing before the computer leaves their building. I would highly recommend Puget Systems to anybody. I am extremely happy with the purchase.  
 
Guy

Great company to deal with. I ordered my computer on September 11, 2009 and it arrived on September 19th. Very fast and reliable service. I have a high quality and dependable super Genesis I + computer now. I highly recommend this company and the people I have dealt with, Jeff and William.  
 
Thank you very much,  
 
Fred

The people at this company go out of their way to help and actually know what they are talking about. They will establish a personal relationship with the customer. That shows much respect!  
 
Their product is very high quality and discerning. I will always check with Puget for my computer needs.

It was shipped quickly, it works great, and they provide simply the best feedback for "Should I get this or that?" questions ever. When you're buying a computer, get it from puget. (Note: get the peripherals somewhere else to save on shipping.)

I wanted a fast computer and searched many online custom companies before choosing puget. I could not ignore all the great reviews and their sales staff are the best. Always responded to my e-mails within hours or minutes , not days. This is what finally tipped me in their direction. Why should I wait for a sales person to get around to me? Answered all my questions and helped me set up my dream machine. It arrived in good time, I watched it s build progress daily online, and I set it up and it runs beautifully!! It is so quiet I can not hear it at all, have to check the lights to make sure it is on! All in all a most excellant experience and will definately come back when I need a new computer and am telling all my friends and family.

My first windows PC after a few Apple computers. I have to admit that it was mainly a gaming decision. Anyway I did the usual wandering on the internet looking for something to perform well but not get carried away on the $$$ Anyway I found the puget systems website which I was user friendly. I setup a configuration and set it in for some advice and tweaking and got a prompt response. I was able to call down to their location to check out the case I was interested in and then requested my computer. I was able to check the status of the build and was notified when the computer was ready. They gave me the computer and all the bits and pieces and documentation. Have been enjoying the computer )no problems so far) It was a good experience dealing with Puget systems which is why I am posting up a good review. The only negative I thought was that it was a little freaky to experience such nice customer support. :0

What can I even begin with, its hard to say. Service from start to finish is so above and beyond I couldn't give them a high enough rating. From the binder that comes with all the test's ratings to all the pieces you'd ever need to run or modify the computer, they leave nothing to chance and seem honestly passionate about their craft and the satisfaction of their customers.  
 
I heard from them in the first few hours after requesting a preliminary evaluation of my system setup I did online. From their I was surprised and impressed by the sheer honesty of George's remarks. He went over a few things he thought landed in the 'excessive' category, and once assured it fit what i needed we put it into production.  
 
Only question left in my head is service quality for necesary repairs (if and when they occur), but as of yet, I can't see me giving them a negative review if their standards continue on this kind of level.

Magnificent company from the initial rapid contact to the sound advice. They keep in touch and allow you to be fully part of the design and build of a new computer. Should you actually need tech support you call them and get someone on the phone immediately who actually knows what they are talking about. Astounding concept.  
Thank you Puget you built me a fantastic machine.

I'll try to get to the point with all of this. I've been a PC gamer for a long time and always made sure I had great components for affordable prices. However, I was out of the computer loop from 2004 to 2009 because I had a Dell that worked just fine until it crashed one day and never turned on. Five years is a good run but I noticed it started having trouble with gaming around 2006/2007. So I set out to find out what great gaming PCs exist today.  
 
Since so much has changed in five years, I had to do about a month's worth of research to figure out what I should get and who I should get it from. I originally considered Dell and Alienware but after checking things out like the website BBB.org, I realized that Dell is slipping and Alienware is just a name. Other places like IBUYPOWER.com and Cyberpc.com seemed great but I later read up on horror stories about them. I then checked out Apple and found out they make great computers (in various ways superior to PCs) and can run games with a dual boot operating system. However, unless you have a really fat wallet, they may not be right people to go.  
 
I eventually came across the Puget Systems website, I never heard of them before but I figured browsing wouldn't hurt. Then William, a Puget rep, contacted me via their website IM messenger. He was very nice and asked if there is anything he could help me with. I told him I was looking for a gaming machine and had some ideas want I wanted and we both created a free quote. He even helped me in lowering the cost by mentioning certain things I would not need. During my research, I must have e-mailed him at least 40 questions about Puget and other computer stuff. He always answered back within 24 hours (so long as it was during the work week).  
 
When I finally decided to order the computer, it took Puget only about a week to build it and run the many tests they conduct to ensure it's a quality item. Then it took another week to ship to my location. The computer came to me and ran perfectly. This is astonishing because Puget is in the state of Washingston and I live in New York. The machine came clear across the country via ground shipping and arrived in perfect condition. This is primarily due to how Puget packs their computers. They always double box, use styerfoam padding on all corners, and they even include additional stuff like extra parts and a binder containing all the tests they conducted along with software.  
 
To rap things up, it is always the cheaper route to order parts and build the computer yourself. However, if you are someone that doesn't know how or doesn't have the time, Puget is the way to go. They offer more and better components then Dell or Alienware. Have a great selections of cool and quiet cases. They even make computers that are great for music/photo/video editing. These guys are professionals. They are slightly on the pricey side but not as expensive as Apple. I'd say it's a good compromise.  
 
Another plus, their warranty is awesome. If anything happens to your product during shipping and it arrives broken. Within 30 days, Puget will cover the shipping costs both ways. There is always a risk in purchasing custom computers since they are fragile and can damage during even the most protected form of shipping. But Puget has a very low failure rate and they double their efforts if something misfortunate occurs. I certainly would consider buying from these guys again. Note, I've only had my computer for several weeks which is not a great deal of time to really see if the computer checks out, but so far so good. Definitely check these guys out.

This review was modified by its author, Grendal1987, on 9/25/09 8:19 PM.