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| LensRentals.com Customer Reviews - Page 2 |
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3/4/10 4:28 PM
I can't imagine having a better experience renting a top quality lens. The entire process, from ordering on their website, to receiving, using, and returning the lens was clear, simple, fast, efficient, courteous and professional. The lens arrived not just on time, but early, probably because the date I wanted it was a holiday, and LensRentals.com wanted to be sure I had it on time. It look... Read MoreI can't imagine having a better experience renting a top quality lens. The entire process, from ordering on their website, to receiving, using, and returning the lens was clear, simple, fast, efficient, courteous and professional. The lens arrived not just on time, but early, probably because the date I wanted it was a holiday, and LensRentals.com wanted to be sure I had it on time. It looked and performed like a brand new lens. If I need to rent any other lenses I won't hesitate to use LensRentals.com again!
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2/22/10 11:52 AM
LensRentals provides great products at competitive prices. They are prompt when providing answers to your questions. They also have the largest selection of camera equipment for rental and large stock so your item should be available.
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2/21/10 12:44 AM
LensRentals.com continues to impress me with their easy system and on-time deliveries as well as their excellent customer support. One of the items I rented broke part-way through my trip recently (I was in rural Japan). When I returned to the US and contacted LensRentals, they first told me that if I had been in the US and contacted them, they would have overnighted me a replacement. Instead, they issues me a refund without any hassle. I was really impressed with how they handled this and am happy to recommend them to anyone looking to rent camera gear!
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2/17/10 11:05 PM
LensRental.com was perfect in every aspect of the rental. Everything was shipped on time and...perfect. I will continue to rent me lenses from them when ever I want to try out a new lens. Both lenses I rented (300mm F4 and 24mm 3.5 pc) where in great condition and looked great and functioned how they should. I highly recommend them!!!
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2/17/10 6:07 PM
Good service. The products I rented (Canon 500mm f4 IS lens, Giottos MH 1300 ball head and Tripod Head - Wimberley Sidekick) work as expected. I would use the service again.
I did have 2 small complaints:
1) the ball head camera mounting plate was loose. I could have tightened it myself, if I had easy access to an Allen/hex key. This was only a minor problem and did not affect usage of the product.
2) The lensrental website allows the entry of Canadian addresses but the shipping information was corrupted. More specifically the postal code was incorrectly formatted and had insufficient digit. In my case I was having the product shipped to a UPS store in a US city where I was visiting on vacation. Therefore the destination address was correct but the recipient information did not match my ID exactly. This discrepancy did not seem to be a concern to UPS and I was able to pick up the product. I don't know what the affect of the corruption would have (if any) if the product was being shipped to Canada.
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2/16/10 6:46 PM
I decided to give LensRentals a shot since my wife and I were going to NYC for our anniversary. We rented the Canon 10-22 lens for two weeks. Shipping and customer service was outstanding! I had absolutely no problems with the lens or shipping at all. This was my first experience with renting a lens and I participate in a online photography website. I have and will recommend LensRentals to all my friends!!! This review was modified by its author, kleski, on
2/27/10 6:43 AM.
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2/8/10 1:48 PM
Had nothing but fantastic results with LensRentals.com. Shipments are always on time and usually a day early. Lenses are nothing less than perfect. I even bought a lens used from them and got an incredible deal for a lens they claimed had been used but looks and performs new to me.
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2/8/10 11:36 AM
I needed some versatility & range, so I rented the nikon 70-200vr. I have never used it before. Since I've only heard great things about this lens, I thought to test drive it before buying. I had two birthday parties, which fell between the 7 day rental. Not realizing the date, the first birthday was coming up that weekend, I called on thursday and it arrived on Friday.
Nothing was lacking, not from the lens, or the customer service. I usually don't bother with reviews (I know, I'm bad), but this company is worth reviewing. They accommodated my requests with no issues whatsoever. No grumpy or ill tempered assistance is very nice when you're stressed out about time.
Couldn't be happier, and will definitely consider them again, and recommend them to fellow photographers.
Thanks!
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2/5/10 2:44 PM
I ordered a lens that I cannot afford to buy yet - the service was fast and wonderful (because I had ordered ahead of time, the lens actually arrived a day early - giving me more time to work with it). They were helpful with extending my rental a few days and responded almost immediately to all communications! I would DEFINITELY rent from them again!
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2/4/10 1:45 PM
Excellent experience. Their prices are very reasonable and they deliver exactly as promised. The entire transaction was flawless. Not only do they have a wide variety to rent but each one comes with a review that is extremely helpful. Their website also has some very helpful articles on photography in general. If you are looking for a one time rental before you buy or renting for a single occasion you will not go wrong with them.
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2/3/10 12:55 PM
This is the second time I've used LensRentals in 3 months. They have a great selection and an easy order process. The equipment has arrived early and in great condition. They were available during the rental for email questions. The prepaid return process is effortless. I will continue to use and reccomend them.
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2/3/10 12:20 PM
Exceptionally helpful. Great service. Price was perfect for what I got. I really was impressed with this company. They care, which is rare these days.
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1/27/10 2:32 PM
This was the first time with this company and they have been exceptional to deal with. I can't possibly say positive things about them. Right from the very first of six orders they have been great.After I had changed my mind several times during the process, they were able to accomoddate every change without missing a beat.If you had been the least bit apprehensive,don't worry yourself,Lensrentals.com is the the place to go for prompt and quality service for whatever rentals you had in mind. GREAT COMPANY !!!!
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1/21/10 11:21 AM
Absolutely fabulous experience. Nicest and most helpful group of people to deal with, very flexible, will do anything to meet customer's needs. Equipment in excellent condition. Shipping simple, easy.
A joy to do business with.
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1/20/10 3:41 AM
Excellent service!!! Easy return and very accommodating. Would definitely use again!!
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1/17/10 11:47 AM
Bought a used Canon L lens. It arrived promptly and appeared and performed like new, which matched their description. Highly recommended.
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