Ordering easy, turnaround time great. Camera body's sensor completely dirty. Tried calling customer service to let them know, how dirty it was and how much more post processing I was going to have to do, not a care, not I am sorry, we will try and make sure it doesn't happen again.  
 
UPDATE: After I got off the phone with customer service. I decided to send an email to them as well. I was really thinking that I would not get a response. Within an hour I got a personal response from the owner of the company. Not only did he apologize which is the only thing I was looking for, but he gave me all the details of what happened, how it happened. The email was detailed, long, and brought my trust back to the company. All in all I just wanted to be heard. Maybe I jumped the gun too fast to write a review. As they say first impressions are everything, and the receptionist that I talked to was my first impression which was not a good one.  
 
I was content with my email I got from the owner and the apology. About two hours after the email, I got another automatic email saying my money had been refunded for the rental. I have to give huge props to them for making a wrong right and going beyond my expectations.

This review was modified by its author, RBot, on 6/18/09 2:11 PM.

I placed an order for a Nikon D80 rental for an event on April 12, 2008, the camera arrived on April 10, 2008. The camera arrived ok, the instructions on returning it was not exactly detailed enough, since just simplying calling Fedex for a pickup or dropping it off provided no support documentation that the camera was picked up and shipped back. I notified LensRentals of the early return, so theoretically the camera was shipping and was expected to be returned prior to the week of the rental. IN other words, I used the camera for one day, and then sent it back the following day, the camera arrived on Friday 4/19/08, the only notification was that the camera arrived back safely. The email sent to me originally discussed lens rentals not the specific item itself, a bad copy and paste. Lensrentals should automate some of the emails back to customers, etc. overall, somewhat satisified renting equipment, still waiting for final rental receipt which I have not received as of this morning. Would I rent again, yes, but my rental reservation would be well far in advance to give every one proper time to account for shipping and other items.

Excellent service, got the lens on the day promised. The lens was perfect, felt brand new, like it had never been used before.  
 
My only complaint is that the home page shows that the lens would be shipped 2nd Day Air, my order showed it would be shipped 2nd Day Air, I was charged for 2nd Day Air, but the lens arrived UPS Ground. So I feel like I was overcharged for shipping.  
 
Overall a good experience and I will most likely be renting from LensRentals.com again.  

This order was my second from Lensrentals. I love their selection and their prices are competitive. Everything went smoothly and the equipment worked perfectly, except for one thing.  
 
My one objection is the fact that none of their non-L lenses (for Canon) come with lens hoods. I understand that when purchased, the lenses themselves do not included hoods, but I believe the rental company should include hoods for all their rentals. I obviously don't own the lenses that I rent, so why would I already have the hoods lying around just waiting for a lens on which to mount it? Once I rented a $1000 lens for a wedding I did and I really felt that this lens should have included a lens hood for how much I was paying to use it for a week.  
 
Lensrentals, if you're listening, do the right thing and get lens hoods for ALL of your lenses, not just the L series (or brand-specific equivalents)!

Customer service is great, and the quality of the product & shipping is just as good.  
While the prices are higher than at the local camera shop (for rentals), there is a greater selection. The cost of shipping is really what would keep me from re-ordering, unless absolutely necessary.

The Canon EF-S 18mm-200mm len I rented came well protected. I found it well broken in, and was a little irritated by the lens opening to it's full zoom length whenever it was pointed down. I have had zoom lens before that did not do this. On the whole the rental was a good experience.

Since September 2009, I think I've ordered lenses about 4 times. Perfect service. The lenses arrive BEFORE I need them; easy to pack up and return; excellent customer service if I have a question about how a lens functions or regarding my order. And LR.com has a wide variety of lenses -- and excellent lenses. This is a no hassle company, and it feels as if there motto is that the customer is always right (or maybe I just haven't been wrong yet!) Anyway, this is the lens rental company I use and recommend. Period.

I've rented from LensRentals.com about 4 times now over a period of a year and my experience has always been excellent. The lenses arrive on time and the process is very simple. Plus they have the largest selection of lenses of any rental house I know of. They also rent Zeiss and Voigtlander lenses if you want to test these brands as well.

I am very satisfied with the lens that I rented, the price, and the rental process. Lens rental couldn't be any easier. I will definitely be a return customer.

Awesome company, great service! NYC rental shops are in trouble... We'll use them again, and send our friends!

Very good experience with this company. Lenses were in very good condition and function was great. A little dust on one of the lenses and they were sent without filters for protection (don't know if this is commonplace). As with other rental companies, arrival and return was simple and without complications. I will be using them again!

I wanted to rent a lens for an air show and based on all of the reviews on the net,I felt Lensrentals.com was the best.I was not let down,the lens arrived a day early.I got some great pictures with the lens I rented.The whole process of renting from them is smooth and straight forward.I highly recommend them and will rent from them in the future.

One of the best companies I've ever dealt with in 42 years of being a professional photographer. They get all my rental business from now on - and I'll be recommending them to all the pros I know.

LensRentals.com blew me away with their customer service. You're dealing with real people not some phone rep that doesn't understand your situation. Can't say enough good about my experience with them.  
 

Have rented many times from this company and will continue to rent from them as a professional photographer. They are on top of their business and the owner will respond to your emails personally. I had a problem once with an off-camera flash cord that was shorting out and once I emailed them about it, they immediately hooked me up with a new cord, no questions asked. Their service and customer interface seem to get better every time I use them!