Ordered product claimed to be "in stock" from these folks and waited two weeks. Never got email or anything else with tracking number etc. Sent email from their web site on Oct 8 requesting shipping status and tracking number. Never heard back from them. Called them on 10/10/07 (they have no 800#), gave them order number and asked status. They finally told me it was back-ordered and they might have it in a week and then 7+ days to ship. I canceled the order, asked for and, within 10 minutes, received an email saying the order was canceled and no charges. Bought from another supplier with an 800# and had the product in stock. Bottom line - iKitchen does not seem to have their act together although they don't seem to be scamming (unless I end up with a charge on my Visa)! Still, they say it is in stock when it is not, they never let you know unless you follow-up yourself, they don't seem to respond to emails in a timely fashion and they have no 800# to call. Recommend shopping elsewhere.

Placed order - billed immediately. Watched their on-line order status page for three weeks. Order status stayed blank, as did tracking number and of course I received neither package nor further communication.  
I too believe that this company is scamming.  
I wish I had read the reviews here before I ordered.

This company has very limited contact information. In my experience they do not respond to general inquiries nor do they follow their own policies regarding order placement. The link they provide to track shipment of an order placed is bogus and amounts to nothing more that confirmation of the order placement. This seems to be a very shoddy and somewhat disreputable company. Do not expect orders to be shipped in a timely manner, inquiries acknowledged in a timely manner, nor assistance with order cancellation. This process has taken 21 days for me.

My second and last order from Ikitchen.com, they advertise what they don't have in stock. Do I need to teach them how to use computers and show what you have and what you don't in stock?  
 
I waited 9 days to receive an email about "not in stock". Even ebay sellers, individuals are more trustful than this store.  
 
Because of U$1-2 dollares less shop somewhere else.  
 
See you never more !!!

I will not use this merchant again, and I wish I had not done so even once. I should have read the other comments on this website first. I ordered an item and kept checking the "order status" link provided in the order confirmation email, to no avail. I called after two weeks and was told the item was back-ordered but would ship in two more weeks. After three weeks, I called again and was told there was no estimated ship date. I was then told that the item was refurbished, not new, at which point I cancelled the order. I checked the merchant's website and found disclosures regarding refurbished items in small print at the bottom of the page. However, neither the main body of the product information presented nor the order confirmation email indicated that the product was not new. The merchant did submit an authorization to my credit card company, but it expired without payment, so I am not out any money. The old saying "caveat emptor" is applicable here.

They are cheating! I ordered a new Shaver and paid the price for a new Shaver. They actually delivered a USED Shaver instead! And this took them over 2 month!!!

This company wins the award for the worst on-line ordering experience of my life. I waited over a month and couldn't get them to ship the item until after I complained several times to them and only after I finally gave up and opened a complaint with the BBB. Then fed up I tried 3 times to cancel the item only for them to ship it anyway...under a different UPS code. Then they wanted me to pay to return the item and pay a restocking fee until I posted another complaint with the BBB and they sent me a return slip. Then they harassed me several times on when I was going to return the item even though I only had it in my possession less than a week during the 4th of July holiday. I guess it’s OK for them to keep me in the dark and jerk me around for 6 weeks until I start filing complaints, but it is unacceptable for me to have the item in my possession for a few days while being away for a national holiday. To boot they insulted me several times saying that my complaints were “unnecessary” offering condescending platitudes about being "sorry I feel that way" instead of apologizing for their company's failures. Bottom line...DO NOT order anything from this company unless you like waiting a couple months to receive your item and enjoy experiencing terrible customer service.

Like the previous reviewer: company lists item as in stock. When we order it goes silent for weeks. No response to multiple emails. Finally a response to a flaming email: they will send by then end of next week. That is now 2 weeks ago.  
It is too late now to get another item at a similar price in time for Father's Day and this bunch of NY electronics store scum deserves no ones business.  
Belly up and go go.

Do not do business with this company!! I have been waiting for 3 weeks now to receive my order, and according to the ups tracking page it hasn't even shipped yet. I have tried contacting ikitchen customer support via email three times now (once per week), and no response. I will try to find a phone number to contact one of their reps, and otherwise I'll just request a charge back from Amex. I give this worthless "company" a 0/10, and that's being generous.

I paid for coffee maker # 72-DCC1200-FR got a tracking number within 3 hours but the item was not shipped for 15 days and I received it 2 days after they shipped it. What a surprise it is not the item I ordered, instead it is item # CBC-00BWFR no one could possibly have mistaken those two numbers. Now for the big surprise. When I opened the box the coffee maker had a used coffee maker smell, the plastic handle was broken away from the top of the carafe, and there were no instructions or manual with it, it also had 4 lose filters in the filter basket (not wrapped or protected).  
These people are scamming a lot of people out of money with no intensions on ever refunding or shipping the correct item.  
The coffee maker I received is not worth the cost of shipping it back, and I told them that when they send me the item I ordered to send a pre paid shipping label with it and I will send this thing back.  
Also be aware that their return policy is nothing after 14 days from the date of the sale (I wonder why they waited 15 days before shipping) and the item returned must have all of the instructions and manuals with it and must be resalable.  
I’m going to email everyone I know and ask them not to buy anything from these scammers including ekitchengadgets.com, ikitchen.com or Kitchen and Home Gadgets .  
I will also contact Cuisinart and PayPal so they can deal with them.  

If you want to wait forever for shipment, not be able to track your package online, and not be able to contact anyone- this store is for you!  
 
The only way to contact is via email. They do not respond to your email requests by the next day.

This review was modified by its author, webdd, on 7/28/07 1:50 PM.

After a month and no response to my order, after several calls I finally got a representative, who acknowledged it was back-order. At least she was able to cancel it so I could order it from someone reliable. Not a vendor to recommend...

Very poor service: my order shipped only after I asked where it was a month after I ordered it, and then took 2 more weeks.

"2-3 day shipping" turned out to be bunk. They didn't have the machine in stock and never communicated this. Lowest price, sure, but it might as well be $0 if they never deliver the goods!

Good price but *very* long shipping lead time. Shipped one week after order placed.