SAMSUNG DVD-VR330 arrived with no protective packing. They claim Samsung packed it. I don't care who packed it, this is unacceptable. 15% restocking fee + shipping both ways.
Ordered my f2105 HP display. Took forever to ship. When it finally shipped, the display BLEW UP my $250 video card in my $2500 PowerMac computer, and RefurbDepot REFUSED to replace the video card that THEIR MONITOR blew up. Will NEVER shop there again! Don't bother shopping at RefurbDepot.com, if you value your sanity. Out $250.00, a highly unsatisfied customer I am! :-(
Ordered Canon D20 body. Received shipment info within 24 hrs. When UPS tracking number failed to appear, requested reason why from site. Got response within minutes with the tracking number!
Received shipment in 4 days. Package arrived exactly as stated, sealed, all new manuals, software, cables. Camera itself looks and functions like a brand new one. Registered it with Canon too. So far, am very pleased with everything about Refurb Depot. Was a little nervous as I discovered this site AFTER I placed my order. But it has worked out very well for me and would definitely give them a shot when/if I need something else.
WOW...I WAS AMAZED BY REFURBDEPOT.COM...TRUST ME THEY ARE REALLY FAST AND RELIABLE...I ORDER MY GIFT FOR MY SON...I SUPPOSED TO RECEIVED THAT ACTUALLY FOR ABOUT 3 TO 4 DAYS AFTER I PLACE MY ORDER... BUT I WAS SOOO AMAZED THAT IT ONLY TOOK THEM ONEDAY AND I ALREADY GOT MY ORDER..AND MY MERCHANDIZE WAS SO SECURE... I'M A 100% SATISFIED WITH THEIR SERVICE. I'M PRETTY SURE I WILL ORDER FROM THEM AGAIN AND AGAIN.....
A horrible experience. I ordered a Canon camera. It arrived damaged and I wanted to get my money back. They told me of a restocking fee that I wasn't aware of and it took a long time on the phone to reach a real person. They advertise "factory refurbished, like new, A+" but the camera I received was "D+".
It may not be their fault since they get the refurbs from the camera company but they should have some quality control and make themselves more accessible to customers. To add insult to injury it took almost two weeks to get the item!!
They had the best price on the APPLE iPod Video 60GB and (as MANY others have mentioned here) the status online reflected they were in-stock!
I ordered this with second day air and the next day I still hadn't received a tracking number from the company by the afternoon. I thought this was odd and I needed this to be timely since it was for a gift. I called just to find out that I had wasted my time. They didn't actually have it in stock. Of course, I was frustrated and complained to the rep that they need to have their systems reflect their status better. Apparently (with some of the reviews going back as far as 1999) not much will ever change with this place. Don't waste your time. Oh, and now I'm on their email list and constantly get reminders about their deals. Shrug.
Purchased a camcorder recently from refurbdepot.com and was VERY DISAPPOINTED... The unit arrived DOA. I called to get my money back (because it was a gift and did not have the time to get a replacment) and they charged me a 15% restocking fee. What nerve of a company to sell non-working products and then charge a restocking fee.
Please be warned, the price is very enticing to purchase from this company, but DON'T. You will loose out in the long run. ***SAVE YOUR MONEY***DO NOT PURCHASE FROM REFURBDEPOT.COM
They went out of their way not to support their warranty claim as stated on the web site. They were rude on the phone. Asked questions like what was the name of the person that you spoke with while refusing to provide their name. Statements included "you had it for 11 months why should we help you" The product had a 12 month warranty. Don't expect any support from this company.
I would highly recommend refurbdepot.com. I will definitely be purchasing from them again. Their customer service is first rate, when you call you immediately get a live person. My experience with them is probably the best I've had with an online merchant. Very friendly, very easy. A++!
ABSOLUTELY **WONDERFUL** I ordered my Canon Digital Camera online on Sunday night, paid just under $10 for UPS trackable delivery. Got emails notifying me of shipment and it was delivered on Wednesday. No one called. Everything was perfect. When I am shopping for something they sell, I will ALWAYS buy from them from now on.
Horrible to deal with. Basically you get what you get and plan on sending it back less 15% restocking fee and minus s&h. Plan on losing about $50.00 and gaining a big headache!
This review was modified by its author, koomamps, on
9/20/06 4:04 PM.
I understand supply and demand (I also appreciate honesty); however, now, almost a month after ordering my ipod (and still waiting for it), getting lied to eleven times (literally) about when it was going to ship or be in stock (and hearing something different every time I call - even on the same day), putting up with snobby and emotionally drained customer service reps that make me feel like I am stupid (except one nice guy), being hung up on, not being able to track my order (and being told an engineer was working on it), and not trusting if I am/was ever going to receive my product, I don't recommend. Finally (an update), I was told three more times it was going to ship. So, about ten minutes before I finally could not take it anymore and cancelled my order, and an hour after I was told it both had shipped the morning before and would ship later today (the next day), I called (not revealing my identity) and asked the rep if they had the ipod in stock: I was told it wasn't and it would be sometime next week; I was told three different things on the same day. What a waste of precious time. This was not a positive online buying experience; I caution against setting yourself up for the same experience as myself and others.
I purchased an ipod and recieved it on time but....... the screen was all scratched as if it was used for 10 years,buttons aren't working, it isn't even turning off.!!!! When we called customer service noone was able to help all what we were told is that either we exchange it or return it and we have to pay for shipping and handling plus 15% restocking fee. IS IT OUR PROBLEM WE RECIEVED IT DAMAGED???!!!!.And even when we asked to talk with the supervisor they told us noone is available to talk. Hate this store will never ever buy again.
BUYERS BEWARE!!!!! This is the worst online seller I have ever used. Once I unravel the mess that I've gotten into, I will NEVER consider purchasing from them again. They are liars and thieves. Frst, the item was stated to be "in stock". They told me the item would ship within two days. When it didn't, they told me my item was shipping three additional times on three different dates, when it was no-where close to shipping out. It took three weeks to receive and then it was damaged. How could they have shipped this out like that (UPS didn't damage it - you should see the way they packed it!!!!...I think they are trying to win claims from UPS on the shipping insurance for items they have damaged internally!!!) The manufacturer won't even warranty the item due the damage the unit suffered (it appeared to have been dropped on it's corner - while outside of the packaging). So, after two weeks of dealing with UPS who isn't responsible (I had to schedule an appointment for them to come out and inspect...and no, they have to come to your home so get ready to take time off from work to deal with this folks), they got around to inspecting it. Then, I had to make three phone calls just to get UPS to come out and pick up the item (after the inspection - because NO they don't pick it up - they just inspect it) to send it back. Five weeks later, and I'm without a PC and the item is still in transit back to RD.com and there is no end in site....if I cancel my order now - they'll charge me a 15%restocking fee!!!! But THEY reserve the right to decide whether they will credit my account or send me a new laptop (and one can only assume I'll get the same one back - fixed and unwarrantable by Sony). Time is ticking and I have no laptop to use, and of course....they don't give a damn (and they don't even try to give you the impression that they do). The Customer Service Reps are liars and will tell you anything to get rid of you (if they respond at all). If you call, expect to be on hold for 30+ minutes and sometimes they'll disconnect you or put you on old after they answer. It's impossible to deal with them. I'm surprised that this company hasn't been shut down, but I guess ANYONE can operate a business over the internet. BUYERS BEWARE!!!!!
I ordered a 60 gig video iPod on June 30. On July 12, the internet said the order was still processing. I needed the item on the 10th of July, so it was too late anyway. I e-mailed them on Thursday July 6 and they said it would be mailed out on July 10th. July 10th, I received an e-mail that said it would be sent out July 11th. I also received a phone call that day stating that it had been sent out on July 11. On July 13, the internet said "still processing" so I e-mailed and asked for a tracking number. I got an e-mail on July 14th that it would still be another 2-3 business days before refurbdepot.com received the iPod from Apple. This was THREE DAYS AFTER THEY SAID THEY HAD MAILED IT! Liars, thieves, untrustworthy and would never shop there again. Also warned my friends!
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