DO NOT DO BUSINESS WITH THIS COMPANY! They are also know as Comtech Direct or Comtek. They have an unsatisfactory record with the Better Business Bureau. They pulled a bait and switch on me. I ordered an Apple Ipod Nano 8GB (2nd Generation) being advertised for $186.50. Instead they sent me a refurbished 3rd generation that sells for a lot less. Now they want to charge me a 15% restocking fee on a system that I didn't order. Please complain to the Better Business Bureau, the New York Attorney Generals Office and the FBI fraud department. The principal of this business is Jacob Rosenberg, President; 1449 37th Street, Brooklyn, NY 11218; 800-660-4443. Ongoing!!!
I have never written a bad review on any merchant because I know sometimes bad things happen. But these people tops my worst list. After ordering a Canon MF4150 printer is when the nightmare started, and when I found out what kind of company I was dealing with. After numerous emails and telephone calls to customer service for a week trying to find out the status of my order, I was told that I could not cancel the order and that when an update was available they would email me. How rude. The following week, out of the blue, the printer arrives. I open the Canon MF4150 refurb printer only to find out that it was missing an all important part, the toner cartridge. Who sells a printer that will not work when it arrives. At first I thought it was a mistake. I emailed them after I was unable to get through on the telephone and was informed that because it did not say I was going to get a cartridge, then I wasn't going to get one. Who sells a printer without a cartridge! These people do. What is it going to be next; if we didn't say it would work when it arrives in the print, then you shouln't expect it to work. By the time I purchase a new cartridge for this refurb, I could have bought a brand new Canon MF4150 from Amazon.com for the same price with all the parts, instead of this refurb junk. I have never dealt with such rude and unprofessional people in my life. Do yourself a favor, and a few headaches, stay far, far away from these people as you can. You definitely can do better ANYWHERE else!!!!!!!!!!!!!!!!!!
DON'T FALL FOR THEIR CRAP LIKE I DID....
Buyer beware! I placed an order on Nov. 30. On Dec. 4, my credit card was charged and I received a "shipping info received" tracking no. On Dec. 7, after the shipping status had not changed, I emailed customer service. On Dec. 9, I received a reply saying the item was not in stock and my credit card would be refunded. No apology, no explanation on how the order can be completed, shipping notice received, and THEN over a week later being told the item is not in stock. I cannot help but think that if I had not inquired, I never would have received any sort of communication at all. As this was a Christmas present, time was of the essence and now I have to begin my search anew. Now I can only hope that my credit card really does get refunded.
Refurb Depot is an outstanding company. I recommend them highly. I purchased a Canon digital camera and Sahrp 46" Aquos LCD HDTV, both at great prices. Excellent customer service, as I prefer to shop on-line then order over the phone. Delivery was ahead of schedule on both.
purchased a xbox elite from them and never recieved the item. On the site they say the item was shipped after 2 weeks of nothing. I emailed/called them and then they told me the item was on back order!!! Why would you put shipped when you have not have the item in stock. Thats BS! They sell items they dont even have!!! I threaten to reoprt them to the IFCC and BBB if i didnt recieve my full refund which they did refund. They was lucky. Hell i might even report them for bad bussiness. BEWARE of a possible scammer!!! i will not deal with these guys again!!!NEVER!
The unit was NOT ‘factory sealed’, had a manual that was photo-copied, and used parts. I do not understand how the product I received was so far removed from accurate advertising. Not to mention this was a birthday present for my nephew. As is true with all the other postings I am also being defrauded under the guise of a return policy which lets you buy broken equipment and pay to restock it for someone else to purchase. I have been sending emails back and forth with them for three weeks with no results. They stand behind the return policy if not to totally perpetrate false advertising of 'factory reconditioned' equipment. Store is located in Brooklyn which as as always a prime location of false store-fronts and fake permanent address locations. Save yourself a LOT of grief and stay far away from these criminals.
Well, to warn others, I never even finished my purchase with this company.
I placed my order for a refurbished Samsung 50" Plasma HDTV with Refurbdepot.com, because they had the best price.
When I called, I was told it was in stock, but that they were closing for two weeks for a holiday, but that my TV would be shipped out and delivered on the 13th of October.
I checked for a tracking number on the 10th, and they still hadn't even processed my order!
When I called to find out what was going on, they were rude, unapologetic, and informed me that they didn't even have them in stock!
STAY AWAY. I waited for two months for an "in-stock" printer. After a month it was shipped and then returned by UPS due to damage. RefurbDepot will tell you it will ship in 2 days, which is a lie. You will never get a straight answer. I found the same printer with PCRush.com for a better price.
OMG!! this has been the worst buying experience EVER!! I ordered a Blackberry 7100t. It took a little over 2 weeks to receive. When I opened it and turned it on, guess what? It didnot work. I called refurb the next Am told them of the problem told them to keep it, I didn't want it replaced. They informed me there is a restocking FEE. How can you charge a restocking fee on a broken phone. So I said ok replace it. Guess what? three weeks later I receive the new phone, and it doesn't work. They have the worst customer service people working for them as well. They make you hold for 30 minutes or better then they hang up on you. They are RUDE!! I will NEVER order another thing from this place again. I will also be shouting how bad they are from roof tops.
For the second time they are holding up my order becaue my shipping address is different than by CC billing address. On both occasions I have told them that the SHIP TO address is on file with my bank as an alternate address but they pay no attention. Further, they do not answer email and they do not cancel the order when you ask them to. There are many other refurb deals out there. These people are the only ones I have had this problem with and are not worth the hassle. Burned twice. Never again.
Ordered a refurbished Canon 30D. Said it was in stock and would whit in 1-3 days. After 3 days I called and they said it would ship today. Repeated this every day because I received no tracking number. Finally after 2 weeks, they said the cameras are not in stock and would take another couple weeks to get in stock. I demanded a refund.
I was looking around for a laptop computer but i had a spending limit of $500 bucks so my friend recomended me i should check out Refurbdepot.com so i went to their website and found a C501NR by Compaq for $499 not only it had all the feature i was looking for but it also had the noe windows vista operating system, all i can tell you the laptop arrived the next day looked like brand new condition and i feel myself a lucky guy and guess what i'm currantly writing this review from this laptop. Thanks Refurb Depot!!!
Found Refurb Depot by a web search for Philips lcd tv's. Typical easy, intuitive and simple web site and ordering, best prices found. Ten minutes after order processing, I was called by Joe to inform me of an out of stock condition but assured me of a delay of only 3 days with my order!! That was followed up with an email and subsequent shipper tracking, as promised. Incredible to think there are businesses that still value honesty, integrity and stellar customer service. I would highly recommend this supplier based on my experiences. Great job guys, Thanks!
Almost five years ago. I purchased an Olympus camera from referb depot. got it quick everything was in the box. No problem as a matter of fact I still use that camera today. Since I had such good luck then I gave them a chance on 4/20/07 I purchased an Akai 26 inch it came within a week. The TV had a vertical line on the left side of the screen. Monday 4/30/07 I called them about the set. They gave me 1800 and said this who I need to call. When I called it. It was to get the TV fixed. I refurb depot back and said I'm not getting this fix you are taking this back. They said I have to wait for a RMA number. When I did get it it was 5/3/07 and it gave me another address to send the TV to. They got that bac 4/16/07. I guess they didn't have another TV to send me because I kept getting excuse after excuse. Finally 5/29 I asked for a refund. Every day after that I have been ccalling about my refund lie after lie. It is 6/6/07 nothing yet. So I decide to call my bank to get my money back
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