THIS COMPANY FUCKING SUCKS  
i ordered a unlocked phone from them OVER 2 months ago. it was suspose to be sent in 5-9 buessness days and yet to come. i checked the avalibilty before i made my oder and there was plenty in stock. DO NOT BUY FROM THEM.

REFURB DEPOT HAS TERRIBLE CUSTOMER SERVICE! I bought an XBOX 360 Premium from them and after 3 months it didn't work. They gave me an RMA and I sent it back and they said they would replace it. It is now over a month and everytime I call they say they have none in stock. I've asked for a FULL refund if they cannot supply me with the product, they wanted to charge me a 15% restocking fee. They keep on giving me the runaround and I still don't have my refund or my XBOX!!!! DO NOT USE THIS COMPANY!

Absolute worst retailer I have ever dealt with. I ordered 2 Samsung video recorders on the 10th and did not ship until the 18th. I paid for 2nd day air as I wanted the video recorders on the 12th. They never notified me it would arrive 9 days late. They then shipped it GROUND after I paid for the 2nd day air. I wanted to return them unopened as I didn't need them anymore cause they came so much later than expected. They were then rude and only agreed to give me back 85% of my purchase price. I still have not received the refund and it has been 16 days since they received my RMA. They are rude and extremely unprofessional. The customer service rep told me to "have a nice life" at the end of the call!!!!! They deserve to never make another sale again.

I've never had a worse buying experience online than @ refurb.com. I ordered a GPS from them on the 14th of August. Today, the 26th, it was still listed as being "Processed". I called them and was advised that they were out of stock; however, they never bothered to mail me w/ this this info for 12 days. Further, they were actually rude to me after this horrible experience. I've bought so many things from overstock.com and never have had the slightest hint of a bad experience. I'll never risk buying anything from refurb.com again. Dave Swan

This review was modified by its author, dogswan96, on 8/26/09 10:31 AM.

on July 6th, 2009 I bought a Refurbished halo edition xbox 360. Refurbdepot states on their website that all merchandise is texted, cleaned, etc etc etc.  
The xbox arrived and out-of-the box the 360 DID NOT WORKED.  
I sent it back to them and its been MORE THAN A MONTH and I havent received a replacement yet.  
Do not believe their website, it says that you will contact you after 7-10 days, its a lie. I have to call them myself MANY TIMES and they say the same thing to every customer "in a couple of days well get more info on your order" or "wait til the end of this week for more info". Its really frustating.  
Refurbdepot is Disgusting, do not waste your time and money, because if you request for a refund, they will take 15% fee as a restocking fee. I seriously think thats how they make their money.  

I have ordered an i PAQ on 4th of july a month ago,and I called them several times .Untill now even has not shipped, they said oh, we run out we will send for you next week, I am worry even for my refund . Their price is less but never cheaper price is without a reason.I am calling them everyday without any result.

Ordered 2 refurbished XBOX 360 Elites for my son's birthdays. Received both next day. In one week one unit ceased to function (red ring of death). Returned it 7/1/09, they received it 7/2/09 & were to ship a replacement within 7-10 days. As of 7/24/09, nothing. They keep telling me the are out but replacements should be in "in a couple of days". Not sure what they're warranty is really worth if they can't replace the defective units they sell. Won't be doing business with them ever again!

I ordered a 22" TV, it was displayed "In Stock" after a week I called, was told that these TVs would be in a shipment the following week "for sure". I called one week later again, was told, the shipment would come in another week. Phone lady seemed indifferent, I guess "shipment will come in next week" is their standard line.  
I am afraid that this store is one of these "nothing in stock" shams.

Well I read the lousy reviews here but decided to take a chance on a refurbed Canon 40D SLR kit. Their website is fairly slick and some hope of receiving a working unit was building, especially after receiving notice of FatCash from FW. But after 5 days in the order processing stage I emailed to cancel. They said they would put a cancel request in. I used American Express so I would not have a problem either way I ended up ordering from Adorama and the refurbed Canon kit shipped the same day.  
If you have some time to kill do a google street view of there physical address in New York. It looks like a prison with no marking, garbage all around and a impound lot accross the street.

This company claims that they have a ninety (90) day manufacturers warranty with their products. Even on their website it says if you have any problems contact the manufacturer. I bought an Xbox 360 from them and after three (3) days it broke. I sent it to Microsoft (the manufacturer) for repair. When I received my Xbox back there was a letter saying that my warranty does not apply anymore because it was repaired, modified or altered by other than a Microsoft authorized repair center. So how does Refurb Depot fix this problem? I have to pay to send it back to them to get another one... So now almost three weeks later I still do not have a working Xbox... BUYER BEWARE!!!

I ordered a refurbished camera from this website. After waiting a week and not even recieving an email order confirmation, I called to see what the issue was. Apparently the camera I ordered was out of stock. This would have been good information to know a week ago, as I am leaving on vacation in a few days and wanted to take this camera along. I will not be using this website again.

Placed the order on Friday 4/10 only to find out that the ENTIRE operation was shut down until 4/17. Then I found the same item on a different site NEW not a refurb, for the same price.

I ordered a TomTom 910 from refurbdepot.com after being satisfied with reviews that I had read. The website said that they had the item in stock and would be shipped out in 1-2 days. One week later when the order was still not shipped emailed and they said that it was out of stock and they were expecting a new shipment in the next day or two. Five more days went by and they still had not shipped the order and I called and spoke to a lady who offered no help except they were expecting a shipment in the next day or two. By this time I needed the GPS unit in 4 days because I was leaving for my honeymoon and that was the reason for the purchase. I asked if it came the next day if they could upgrade my shipping to next day because I had been originally told I would have it the week prior with normal shipping and they offered no assistance. I ended up ordering another unit from Tigerdirect.com and within hours it was shipped and will be ariving within two days with standard shipping. Refurbdepot.com is a Sham and offer terrible customer service.

BUYER BEWARE of REFURB DEPOT. I ordered a laser printer after noting that their web page for this printer states "all accessories included", and after calling to ask if the toner cartridge was included. I was told it was. But when the printer arrived it included a note advising the toner was not included and referring me to the manufacturer. Called customer service and received an "apology". With that and a couple of dollars I can now go out and buy a cup of coffee to drink while I order and wait for toner. After reading other reviews on this company, I see I'm not the first person to be sucked in. Oh well! Just another one of life's little lessons.

Buyer Beware!!!! My experience with this company was horrific! I ordered an item, they said it was in stock. As it turns out it was, but there were people ahead of me waiting for it also, so it had to be restocked prior to mine being sent out. In the interum I found a brand new one locally for about $40 more which I bought. I went home cancelled my order and began to enjoy my new item. I called the bank to make sure the company would not be paid out of my acct and the bank assured me that cancelling my card would do the trick,WRONG! The item was shipped after my email was "accidently deleted" and could not be found until after the shipping. I was told that would be no problem, just refuse the package and my account would be refunded. Well it's a week later several phone calls, to both the bank and Refurb and finally today I was able to contact customer service. Michelle told me the credit department had started the process and as soon as my bank acknowledged that they got the funds. The bank now tells me that it takes 3-4 days for Refurb to notify the bank of the returned funds. If you buy from them ask every question you can think of, even the logical ones "like are there other people waiting for this same item also?" Note the company has not offered to be accountable for bounced check fees and ignored my request about that too. Buyer beware!!!