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Store Rating and Reviews PCNation

Homepage: http://www.pcnation.com Shop Now at PCNation
Six-Month Rating: 8.75 / 10
Six-Month Reviews: 26
Lifetime Reviews: 696
   
Lifetime Rating: 7.45 / 10 All Stores Avg.: 8.15
7.88 Pricing of Products and Services
7.98 Likelihood of Future Purchases
8.23 Shipping and Packaging
7.66 Customer Service
5.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 696 reviews below.
  

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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
425 HUEHL RD.-BLDG. #5  
NORTHBROOK, ILLINOIS
customer support email:
PCNationCares@pcnation.com
phone:
1-847-504-3000
customer support:
1-847-504-3000
business hours (est):
Mon - Thur 8AM to 7PM CST  
 
Fri 8AM to 5PM CST  

FAX: 1-847-400-5277



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 PCNation Customer Reviews - Page 5
Page 5 of 43sort reviews by:
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Reviews 61 - 75 of 641
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Very Satisfied
Reviewer: Stewy12
User Rating: 
Click Here to See the Profile for Stewy12

11/10/08 1:07 PM
Very professional and delivered as promised. Ordered a Canon HD camcorder paid 2 day Fed Ex delivery. Received new camera in box two days later, great online tracking on their website. Saved $150 from what I could find at brick and mortar companies. Would definately buy from again!

Very Satisfied
Reviewer: overclockboy
Click Here to See the Profile for overclockboy

10/28/08 8:43 PM
Wow! These people went the extra mile for me! I am a pro photographer and my camera died. I needed a camera body the next day. We had some problems with my debit card and customer service went WAY above and beyond to get me my camera. THANK YOU! This was my first experience with PCNation but it definitely won't be my last. THESE GUYS ARE GREAT!!!!!

Very Satisfied
Reviewer: karthik TS
Click Here to See the Profile for karthik TS

10/23/08 3:28 PM
There was a promopt response...i have ordered a Handycom with next day shipping.  
and i fould that the response is brilliant

Very Satisfied
Reviewer: Canexpat
Click Here to See the Profile for Canexpat

10/17/08 11:06 PM
Purchased a Garmin Rino 530HCx. Cheapest I found. Ordered over the phone. Excellent CSR; patient, polite and answered all my questioned. Didn't push anything. Promised free three day delivery, got the product in two. I will definitely consider PCNation for future purchases!

Very Satisfied
Reviewer: gchatterji
Click Here to See the Profile for gchatterji

10/17/08 10:11 PM
Extremely smooth ordering process. Ordered on Wednesday and received on Friday!! It arrived in flawless condition.  
Highly recommended. They have the best prices I could find online.

Very Satisfied
Reviewer: gcvol
Click Here to See the Profile for gcvol

10/8/08 2:52 PM
Excellent seller! I called in and spoke to Steve, product was ad advertised, no extras, great extended warranty price. Steve was not at all pushy. Called at 1:00 pm on a Tuesday, received my camcorder at 9:30 am Thursday. That's what I call fast shipping and super service.

Very Dissatisfied
Reviewer: valk
Click Here to See the Profile for valk

10/8/08 2:52 PM
Absolutely the worst online business I ever did.  
 
Monday - October 6th - ordered a flat screen monitor.  
That evening I looked and it said "shipped". I thought wow, that was pretty fast.  
 
Tuesday - I did not have tracking info so I called. I was told it left that morning on the fed ex truck and I would have tracking info by next morning. Call back if it does not appear online or I dont get an email.  
 
Wednesday (this morning) at 9am I called and I was told it was on a private truck since they handled this type of product better.  
I advised them I needed delivery info since a truck can not make a delivery to my apartment without an appointment or advance notice. They said since their warehouse is in another state they will get it and send to me.  
 
I called back (2pm)and was told Fed Ex has the order and its going ground. I was told not to worry, its shipping in the same state as where I live so it should be here on time with ground service.  
 
I told them to cancel it. I was told it could not be canceled since it left this morning. But wait this morning you told me it left on a private truck, now you are telling me its Fed Ex.  
The man told me to "trust him, don't worry".  
If in fact it did ship (which I doubt) I have advised our doorman NOT to accept the delivery and have called the credit card company and explained to them. They are now disputing the charge.  
I will never consider ordering from them again.  

This review was modified by its author, valk, on 10/8/08 3:31 PM.

Somewhat Satisfied
Reviewer: Newad
User Rating: 
Click Here to See the Profile for Newad

10/6/08 8:30 PM
Best price on the internet for the item I was looking for. I used Google shopping and other shopping engines - bottom price. Shipping was free. Item arrived quickly and good shape.  
 
Security was very good but a little too demanding on the consumer. I had to have my bank phone them to verify my account because I was shipping a gift to an address other than that which was on my credit card. That is good but this almost was not satisfactory to PCNation and so... a hassle. This could be streamlined better.  
 
I'd shop again and I do recommend them.

Very Dissatisfied
Reviewer: sephlee
Click Here to See the Profile for sephlee

10/6/08 6:28 PM
I ordered a bar code scanner from PC Nation. I was very pleased with the fact that the product came in 2 business days after ordering. However that's where the good reviews stop.  
 
This has got to be one of the worst customer service ordeals I've ever had to deal with. After discovering that this product was incompatible with our barcodes, I attempted to return it. At first, they wouldn't give me an RMA number, necessary for any return at PC Nation. They INSISTED that I talk to HP tech support (even though I ordered this from PC Nation) in order to determine what was WRONG with the product even though I had specifically told them it wasn't compatible with our needs. Only after struggling with HP Support was I able to finally get my request for a return verified by PC Nation. This was ONLY after I gave PC Nation a Case ID Number from HP Tech Support and after waiting over 8 business days for the RMA request to go through.  
 
I find it incredibly ridiculous that it took me over two weeks to even get APPROVED for a return, and that I'll now have to wait another 2 weeks to get a refund. And it's not even a full refund! I have to pay for shipping and "restocking" fees. I strongly discourage anyone from dealing with PC Nation, this has to be one of the worst online experiences of my life.

Neither Satisfied Nor Dissatisfied
Reviewer: vmoore
Click Here to See the Profile for vmoore

10/3/08 1:16 AM
I was happy with the deliver and time frame. I had an issue when recieving the product. It was suppose to be "new in the box" however the product did not come with any paperwork or instructions and the product failed to perform within 5 minutes of updating the data and set up.  
 
I am confident customer service will remedy the situation and provide a replacement.

Very Satisfied
Reviewer: twknox
Click Here to See the Profile for twknox

10/2/08 10:58 AM
Excellent site, great prices!

Very Satisfied
Reviewer: Sgt David
Click Here to See the Profile for Sgt David

9/29/08 12:32 PM
I located PCNation by searching for the best prices for a Brother MFC-7840W and found out that they offered free 3 day FedEx. The price was good, especially adding in the free shipping. I looked at the Reseller Rating before ordered and saw that it had a good track record so I gave it a try. I had no issues when ordering, Shipping was as described. Would buy again from PCNation if the prices were there.

Very Satisfied
Reviewer: macoto
Click Here to See the Profile for macoto

9/16/08 9:17 PM
Great seller! Would buy from again in a heartbeat. I only found PCNation because they were the cheapest price on PriceGrabber, and I am happy I saved the $10 over Amazon! I got my package in two days with the normal shipping, and the product (Harman Soundsticks II) were exactly as described. I could not be happier with my e-retail experience.

Very Satisfied
Reviewer: jj0071
Click Here to See the Profile for jj0071

9/12/08 8:08 AM
Ordered a 32" Sony Bravia on 09/08/08 and received in on 09/11/08. The box was heavily damaged and taped up. The tv works and has very good picture quality. I recommend this seller and this tv. The tv does produce alot of heat through the vents, which would save on heating bills in any state but Texas.

Very Satisfied
Reviewer: mr_edly
User Rating: 
Click Here to See the Profile for mr_edly

9/9/08 7:14 PM
Quickly shipped camera I ordered -- camera is new-in-box and works fine.

Compare Prices
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