I called them prior to purchasing my Canon L series lens and they had it in stock and was able to ship it out the same day. They did call to "verify" the order after I called them and ordered over the phone but they did not try to upsell me, just to verify the order and shipping address. That was quite refreshing. After that the order was shipped overnighted FedEx and was packaged well and in great condition. This lens was backordered in most retailers but they had it for a competitive price and overnighted it in less money than most charge for standard shipping. Will shop here again.
I searched for a Cannon 8800F scanner. Many online retailers had it "Out of Stock". I needed it before the 21st so I ordered it from PCNation since it was "In Stock". Guaranteed 3 day FedEx shipping. March 12, emailed the item was on BACK ORDER. I should have followed my instincts and canceled right there. I went online to cancel my order since it had been two weeks and no email. When I tried to cancel, I was told it shipped and was delivered 23 March. I received No email when it finally shipped and no signature was required by the shipper so FedEx left it on my front door. I had left town two days before and when I returned home 1 April, no scanner. Not happy. If the item is not in stock, say so. And how bout an email when it ships. I could have had the neighbor looking out for it. Why no delivery signature? That is what I get for using the lowest price and believing it was in stock.
They take your money and think they can treat you as they wish. I purchased a $1400 laptop but before I did so, I made sure that the manufacturer was not on the list of manufacturers that you need to directly negotiate with in case there is a need for a return. The product arrived defective so I contacted the PCNATION returns specialist dpt. the next business day. The specialist told me that I had to get a confirmation number directly from the manufacturer before they’d let me return the product. I told him that the manufacturer is not on the list that requires me to do so and that it is the retailer’s role to take care of their customers and break their heads with the manufacturer in case a product is defective upon arrival. The representative insisted that was the way they’d always dealt with returns and that it was my responsibility after all, so I asked him “do you know how busy I am?” and he replied, and I kid you not, “do you how busy I am?” with an emphasis on the “I.” At this point, I figured out that I wasn’t dealing with an honorable representative so I resorted to contacting the manufacturer for a confirmation number. The manufacturer replied after a few days and after several E-mails told me that they only deal with the retailer and not the end user. I then contacted PCNATION again and the representative was this time kind enough to contact the manufacturer himself. I still had to wait for a confirmation number from the manufacturer so that PCNATION could cross-ship another laptop to me. It took nearly two weeks for the confirmation number to arrive and for PCNATION to ship me another laptop. I return-shipped my defective laptop immediately after I received the new one, and even though PCNATION states that it takes on average two weeks for a refund to be processed, it took me a month and several E-mails and phone calls to get it.
Following our initial argument over the phone, the representative was polite but that impressed about as much as his previous inattentiveness and ridiculous remarks. He claimed to have requested that each process along this endeavor be expedited since he knows that it caused me inconvenience, but that never happened.
Overall, there are other reputable retailers that are usually cheaper and even if they are slightly more expensive, the price difference is far outweighed by two weeks of decreased productivity due to a defective computer and dealing with an unprofessional returns department. Look elsewhere.
My recent purchase at PC Nation was one of the best experiences I have had buying online. I placed the order for a Canon 40D at 4pm on a Monday and received the camera by Wednesday. The sales agent I spoke with, Ben, was very helpful. Ben said there was some inconsistency on his system about the availability of the product so he put me on hold to investigate and came back with good news.
I did a lot of research on my purchase and PC Nation had the best prices I could find anywhere and they also included an extra Canon battery which I had planned on buying anyway. The package was delivered in perfect condition with all the accessories and the Canon US Warranty.
Wow! Best price out there... and arrived on my doorstep 2 full days earlier than I expected it. Impressive! I will definitely order from PC Nation again. Thanks for the great service.
I was very impressed with PCNation's website. I had no difficulty locating the Fujitsu ScanSnap scanner that I purchased. Pricing at PCNation was within a dollar of the very lowest on-line price... I decided to order from PCNation because their web-site was "head over heels" better than the lowest priced competitor.
Absolutely top-notch! My experience with PCNation was without flaw. On the phone, the staff was friendly, understandable, and above all, effective. Emails notifying me of my order progress and tracking link were prompt and clear. Even with overnight shipping, the cost of my order was only $4 higher than the lowest price I could find on the 'net. I don't know if they are able to do that all the time but it was nice to get. They will get my business again.
I received a defective item and looked for it to be replaced. Their return policy is cumbersome and slow. As of today they still have not processed my return. They require approval from manufacturer prior to issuing an RMA. I have contemplated protesting the purchase with my credit card company and simply getting it elsewhere.
I was satisfied with all other aspects of my purchase, speed of shipping, pricing, communication. But that all went out the window when I got the item and it did not work.
I placed my order for an Acer Travelmate laptop by telephone after seeing it on the PC Nation web site. Telephone rep was polite and efficient. My order was placed Jan. 30 and received Feb. 3. The laptop was well-packaged; arrived in fine condition. I checked dozens of web sites for this item, and PC Nation had the best price and no shipping charge. A great deal! I recommned this seller!
Really reliable, outstanding price against all competators product and shipping. Everything was sent ontime and no hidden fees or delays. 100% saticfaction with my buisness. Thank you Cory Holton
Ordered a CyberPower 1500 UPS. Delivered fast and free. Site info was clear, ordering a breeze. What more could you ask for? Will use these guys again.
I have ordered from this company before and had great service. This order was no different. I ordered the Garmin Nuvi 255w, great price and fast shipping. Ordered 1/20, shipped 1/20 and scheduled for delivery 1/22.
I have bought quite a few things via the internet and never had a bad experience, because I check the vendor ratings at sites like this. Recently I bought a GPS from PCNation and it was by far the BEST experience I have had. I got right through to a salesman. In the past many sites say their product is ‘In Stock, 1 to 2 day shipping’ but usually take 3 to 4 days before it is shipped and then they send it ground so it winds up taking over a week to get the item. At PCNation the salesman told me if my card was okay it would ship that day. It did and the free shipping was Fed Ex 3 day. I ordered it on the 13th and it arrived on the 15th! The price was one of the lowest I could find. I would definitely shop here again.
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