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Store Rating and Reviews PCNation

Homepage: http://www.pcnation.com Shop Now at PCNation
Overall Customer Satisfaction Rating  
Six-Month Rating: 8.80 / 10
Six-Month Reviews: 27
Lifetime Reviews: 696

   


Lifetime Rating: 7.45 / 10
All Stores Avg.: 8.15
7.87 Pricing of Products and Services
7.96 Likelihood of Future Purchases
8.30 Shipping and Packaging
7.66 Customer Service
5.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
Which companies are Merchant Members?
Show Reviews Read all 696 reviews below.
  

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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
425 HUEHL RD.-BLDG. #5  
NORTHBROOK, ILLINOIS
customer support email:
PCNationCares@pcnation.com
phone:
1-847-504-3000
customer support:
1-847-504-3000
business hours (est):
Mon - Thur 8AM to 7PM CST  
 
Fri 8AM to 5PM CST  

FAX: 1-847-400-5277



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 PCNation Customer Reviews
Page 1 of 4sort reviews by:
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Reviews 1 - 15 of 56
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Very Dissatisfied
Reviewer: c130jake
Click Here to See the Profile for c130jake

4/16/09 5:21 PM
I searched for a Cannon 8800F scanner. Many online retailers had it "Out of Stock". I needed it before the 21st so I ordered it from PCNation since it was "In Stock". Guaranteed 3 day FedEx shipping. March 12, emailed the item was on BACK ORDER. I should have followed my instincts and canceled right there. I went online to cancel my order since it had been two weeks and no email. When I tried to cancel, I was told it shipped and was delivered 23 March. I received No email when it finally shipped and no signature was required by the shipper so FedEx left it on my front door. I had left town two days before and when I returned home 1 April, no scanner. Not happy. If the item is not in stock, say so. And how bout an email when it ships. I could have had the neighbor looking out for it. Why no delivery signature? That is what I get for using the lowest price and believing it was in stock.

Very Satisfied
Reviewer: pjfromgb
User Rating: 
Click Here to See the Profile for pjfromgb

1/20/09 10:25 PM
I have ordered from this company before and had great service. This order was no different. I ordered the Garmin Nuvi 255w, great price and fast shipping. Ordered 1/20, shipped 1/20 and scheduled for delivery 1/22.

Very Satisfied
Reviewer: mbossman2
User Rating: 
Click Here to See the Profile for mbossman2

1/14/09 2:26 PM
The ordering was smooth and quick, the product was delivered in the time frame indicated at time of order. the only complaint was that I had to call to get the tracking information rather than being able to pull it off their website.

Very Satisfied
Reviewer: Stewy12
User Rating: 
Click Here to See the Profile for Stewy12

11/10/08 1:07 PM
Very professional and delivered as promised. Ordered a Canon HD camcorder paid 2 day Fed Ex delivery. Received new camera in box two days later, great online tracking on their website. Saved $150 from what I could find at brick and mortar companies. Would definately buy from again!

Very Satisfied
Reviewer: alvino64
User Rating: 
Click Here to See the Profile for alvino64

7/24/08 7:59 PM
PC Nation has excellent service. Nick did a great job. Prices are good and shipping is fast. I will shop there again. It's peace of mind knowing they are a trusted site.  
A Habegger  
 
 

Very Dissatisfied
Reviewer: David Gerrity
User Rating: 
Click Here to See the Profile for David Gerrity

12/19/07 2:49 PM
Do not buy it here! I've been waiting 3 days & they still have not shipped! Multiple calls and time on hold. Spend the extra 4%. & get it somewhere else. I may save $20. but I had to work for it & still hoping they ship it out! It's easier to work or the money than work with this company!

Very Satisfied
Reviewer: RHminus
User Rating: 
Click Here to See the Profile for RHminus

9/21/07 11:46 AM
Perfect place to do shopping. Placed order on 9/18, received it on 9/20 (in my case shipping free). Great prices too. Highly recommended.

Very Satisfied
Reviewer: iclawu
User Rating: 
Click Here to See the Profile for iclawu

6/14/07 11:54 AM
Great vendor! I'll use them again and again. Thanks PC Nation!

Very Satisfied
Reviewer: tconejr
User Rating: 
Click Here to See the Profile for tconejr

6/12/07 5:50 AM
I found the web site easy to use. The selection of items was quite broad. Placed the order late Saturday night, and it shipped Monday. Couldn't ask for more.

Very Satisfied
Reviewer: zirzow
User Rating: 
Click Here to See the Profile for zirzow

6/7/07 9:17 PM
At first blush I was put off by the security surrounding my laptop purchase, after speaking with their staff I an pleased with the purchase and now can look forward to greater ease in the future with added purchases, Thank you.

This review was modified by its author, zirzow, on 6/17/07 9:30 PM.

Very Dissatisfied
Reviewer: life4buy
User Rating: 
Click Here to See the Profile for life4buy

5/14/07 9:58 PM
Horrible. I ordered a laptop. It went through the system after I waited for about 30 minutes. I got the confirmation number. The day after the store just sent me an email saying my order was canceled due to stock not available. If it was not available, why showed it in stock in the first place? I will never order anything from this store in the future

Very Dissatisfied
Reviewer: pgfromnyc
Click Here to See the Profile for pgfromnyc

5/14/07 6:59 PM
The website showed the item in stock. I placed the order and later they cancel it claiming the item out of stock. I hate dealing with such dis-honest retailers, from now on I will stick with the more reliable internet retailers. DO NOT CONSIDER THIS STORE FOR YOUR NEXT PURCHASE.

Very Dissatisfied
Reviewer: spring327
User Rating: 
Click Here to See the Profile for spring327

5/14/07 5:35 PM
totally scam  
shows in stock, but later cancel my order without any words

Very Dissatisfied
Reviewer: kevinv21
User Rating: 
Click Here to See the Profile for kevinv21

5/14/07 2:38 PM
Item showed in-stock on their website when i placed the order. Got an email a couple days later telling me the item has been sold out and my order was cancelled. Waste of time.

Very Dissatisfied
Reviewer: greg02
User Rating: 
Click Here to See the Profile for greg02

5/14/07 12:08 PM
Typical 3rd tier web merchant that sells an out of stock item, confirms it and then takes an entire day to email the customer and tell them their order is cancelled. This is very sloppy inventory management, and next time I will simply purchase the item with a reputable dealer whom has not engaged in this type of shady business practice.

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