PCNation had the best prices available--there was absolutely no comparison!

PCNation. Buyer beware! THEY DO NOT ACCEPT RETURNS ON ALMOST EVERYTHING THEY SELL! I tried returning a netbook purchased through them and was denied and referred to their return policy which states about 5 paragraphs into it that they do not accept returns from about all of the manufacturers products that they sell. Very misleading as before this it lists everything that you need to make a return and it sounds reasonable but then this paragraph pretty much denies returns for every brand that they sell. Please take a look at this as it lists over 20 of the most popular manufacturers as no returns accepted. The item I was returning was turned on only once and had all original packaging and was even still in the plastic wrap.  
PCNation is the first online company to burn me like this so I guess I'll just chalk it up to a lesson well learned and try to warn others to be careful. I could have got this through Best Buy or Amazon but chose these guys so I could save ten bucks. Never again.

I was searching online for a good price on canon lens and I found that pcnation had it for the retail price but it was offering free overnight shipping.  
After some math I ordered it then I received an e-mail asking me to confirm my e-mail address.  
Next day around 3:00pm fedex was knocking on my door.

This was the worst online experience I have ever had. They advertised the HP 5310m with an operating system of Windows 7. When I received it, it had Windows XP loaded. I called the sales department and they lied to me saying that it should have Windows XP when clearly on the website it stated Windows 7. They directed me to websites that were of NO help and in the end, offered to sell me Windows 7 at a discounted price. The absolute audacity of the customer service person floored me. Why would I pay for a product I already purchased?

very good experience,would use again.

PCNation was a good first time buying experience

"We cut prices ... not corners!"  
 
Ordered a replacement bulb for my Panasonic projector because they had the best price with their "Free 3 day shipping!".  
 
The order info showed a status of "shipped" and they went ahead and charged my credit car.  
 
So far, so good.  
 
I check back 2 days later expecting my bulb to show up and there's no tracking number. Curious.  
 
So I send them an e-mail and get a reply about 8 hours later that the item actually HASN'T shipped yet.  
 
I Immediately get nervous about an online vendor that bills your credit card without actually SHIPPING the product! Especially when they report that they DID ship the product.  
 
The next day I reach a customer rep after a short wait on hold. He very politely blames "weather conditions" for the delay. Apparently the February weather in California is a real disaster.  
 
I explain to him that telling me an item has SHIPPED when it HASN'T and BILLING my card at the same time is questionable business practices.  
 
He apologizes but discovers that the product DID ship JUST 2 days late and it has a tracking number!  
 
Okay....now we're getting somewhere. Except the product shipped GROUND and will take 5 days to reach me instead of the "Free 3 Day Shipping!" that brought me to PCNation in the first place.  
 
He apologizes again and tells me there's nothing he can do for me.  
 
"We cut prices ... AND corners!"  

This was my first experience ordering anything online, and I was a bit apprehensive. All of my 21 questions were answered pleasantly and thoroughly. I actually received my GPS a day earlier than expected. No complaints here. My GPS was well protected in it's box, and it was everything I expected and more. I found PC Nation to be helpful, knowledgeable, and a great value. They will be my "go to" merchant for any needs (wishes) that their inventory will satisfy.

Placed an order online Sunday, received a telephone call confirming my shipping address Monday, and then Thursday COB received a call from PC Nation that they would not fulfill my order unless I paid $100 more as the promotion that was offered when I placed my order was no longer valid.

I ordered a Garmin Fishfinder 400c. The website stated clearly that the product was back ordered and not expected for one to two weeks. I ordered anyway as water around here is quite frozen at this time of year. The price was as good as a very few other sites especially with the free shipping. After a bit more than a month of hearing nothing, I sent an e-mail inquiring about the status of my order. No response. I sent another e-mail to a slightly different address. No response. A few days later, on 1/26/10 I called the 800 number and soon spoke to a fellow named Will. He used caller ID to look up my order so I didn't have to explain much. He said that the product was back in stock and it would be shipped if I still wanted it. I said ship it and it arrived in three or four days not counting a weekend. So, yes, I would order from this company again. I only fault the company for a lack of response to my e-mails and the possible fact that the item may have been back in stock for a while but my order had fallen through the cracks. And the water here is still quite frozen.

Great experience - had what I needed at the best price. I'm never unhappy when I shop here.

When prices seem to good to be true, once again proven they are. Tried to order two different items. They want you to verify with a non-hotmail type of address, so we provided our business email address. Performed the verification, they said that was not going to suffice. They then asked us to add our ship to address on file with the CC company. Annoying, but ok, I understnad. So I deal with the CC company for 20 minutes to get this done and report back it's completed. We are told it will get verified within the next couple of hours from PCNation. No updates for 24 hours, call back in and am told they don't have the time to wait on hold with the CC company to verify the address and they need to wait until a calm period on the hold queue. So it's ok to ask us to wait on hold and deal with it, delay the order by 3 days, but they cannot take the time conduct their own business to charge the card. So not worth the $20 we were hoping to save over Amazon.

I Ordered from PC NATION on Wednesday afternoon 3:30pm, received my order the next morning at 9:59am! And received FREE SHIPPING!  
NOW THAT'S AMAZING SERVICE! I WILL ALWAYS USE PC NATION IN THE FUTURE!

The whole thing was going fine until the printer developed an issue. No problem, right? Start a RMA... You have to talk to HP before we proceed.. OK.. HP says nothing wrong.. PCN sent me a replacement anyway!! Now they want me to pay to ship back what they shipped me without my approval and acknowledgment! "It clearly states in the Return Policy..." Oh. the one I had to go look for.. that isn't presented to you as you check out! That Return Policy? I can see the Credit Card Company getting involved here as I will not stand for being charged to return defective products, especially when they have a "Hassle Free Return Policy". I will not be purchasing anything else from them again. I advise others to do the same till they correct their attitude about Product Returns. At this rate it will have been cheaper to buy locally!

I bought a Garmin GPS device from PCNation that was listed as in stock. The next day when I went to their website to check my order the item was listed as backordered. I did not receive an email from them about this change in status either. Terrible. I will not be using PCNation again.