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Store Rating and Reviews MemoryTen [memoryx.com]

Homepage: http://www.memoryx.net
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 3.33 / 10
Six-Month Reviews: 3
Lifetime Reviews: 55

   


Lifetime Rating: 6.14 / 10
All Stores Avg.: 7.72
5.00 Pricing of Products and Services
3.33 Likelihood of Future Purchases
3.33 Shipping and Packaging
3.33 Customer Service
3.33 Return or Replacement
Show Reviews Read all 55 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
2800 Bowers Avenue  
Santa Clara, CA 95051
customer support email:
gsedillo@welovemacs.com
phone:
408-588-0077
customer support:
1-866-MemoryX (636-6799)
business hours (est):
8:00AM-4:00PM Mon-Fri

FAX: 408-588-1236


 MemoryTen [memoryx.com] Customer Reviews
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Very Satisfied
Reviewer: TwoHawks (2)
Click Here to See the Profile for TwoHawks

6/5/08 2:29 AM
Excellent Selections, and Selection Helper. Good cross referenced memory with complete info. Excellent service - you talk to real people. I have been doing business with Memoryx for years and I keep coming back. Thought I'd stop by and drop a note for others.  
I am a professional engineer. I am not affiliated with MemoryX.

Very Dissatisfied
Reviewer: jlauve (1)
User Rating: 
Click Here to See the Profile for jlauve

2/10/08 1:22 PM
WeLoveMacs finally comes clean and removes the BBB logo from their webssite!  
 
I have been trying for almost two years to resolve a problem with WeLoveMacs (this started in 2006).  
 
I bought and was invoiced for a new power adapter for a PowerBook. They sent a scratched-up used/reconditioned unit.  
 
I chose not to make a fuss, but when it failed within the first two months, WeLoveMacs refused a refund because the order was more than 14 days old.  
 
They refused to acknowledge that it was not new, even though it shipped with some funky twoprong cable instead of the stock white Apple cable.  
 
They also refused to acknowledge that Apple sells new gear with a one year warranty.  
 
And they refused to refund my money.  
 
Last week I succeeded in getting the BBB to demand that WeLoveMacs remove the BBB logo from their website. WeLoveMacs has been displaying it for years without ever being accredited or affiliated.  
 
Yahoo! SHopping is finally getting into the act, and I have reached out to Consumer Affairs in California.  
 
All I wanted was a refund for a bait-and-switch move. Now WeLoveMacs is in a heap of trouble.  
 
Crime never pays.

Reseller Reply    
Posted by
4/8/08 1:02 PM
Please note that WeLoveMacs is a completely separate company from MemoryTen,Inc. We are MemoryTen,Inc. not WeLoveMacs.

MemoryTen [memoryx.com]
memoryx

Very Dissatisfied
Reviewer: sjdhoot (1)
Click Here to See the Profile for sjdhoot

2/3/08 2:13 PM
They sent wrong shipment two times. I had ordered 2x1GB ECC PC3200 for my dell poweredge 1800 server. The servers were scheduled to be upgraded and i wanted them to bring them up ASAP. I ordered the RAM and the shipment was for wrong part I got PC4200. Poor customer support routed me to the technical support to whom i cannot talk; just mail. They told me to ship the part back at my cost and then they will send the replacement to me. I told them to charge the card again and send me the advance replacement along with shipping label for returning the earlier wrong part. They charged the card; i again got the shipment which was again for the wrong part i got PC4200 instead of PC3200 also i did not get the shipping label which they were supposed to send. So really a bad experience and would not suggest anyone to use them.  
 
Regards,  
Sameer.  

Very Dissatisfied
Reviewer: wow1owo (3)
Click Here to See the Profile for wow1owo

1/11/07 3:34 PM
I should've checked resellerrating.com before I made purchase from memoryx.com  
Nice informative website is doing his job. luring people who are trying to upgrade their computers. I found and ordered extra memory for old Toshiba A10 laptop. The item has arrived but it was WRONG chip. not kingston PC2100 but some noname elpida PC2700. Surprised, I sent them e-mail. the respond was fast but helpless- "try it". stupid, it supposed to be complementary to the already installed memory. I wouldn't dare to mix different kind of chips in my laptop. that's said: Guys are total rip off, they should go out of bussines, 0, avoid and read resellerrating.com before your buy from someone over the internet.

Reseller Reply    
Posted by
4/1/07 11:18 PM
We do not normally sell Kingston Memory. Elpida is the main Japanese manufacturer of DRAM and modules. Kingston is a third party manufacturer which actually purchases chips from Elpida. Elpida is considered higher quality than Kingston memory. We have very high ratings in Bizrate 5000+ and Yahoo Shopping 10, 000+.

MemoryTen [memoryx.com]
memoryx

Very Dissatisfied
Reviewer: ckelly71 (2)
Click Here to See the Profile for ckelly71

10/6/06 4:13 PM
Buyer Beware!!! This company will use competing higher quality products to bait you into buying cheap-inexpensive-inferior products that should cost less. I ordered $1200 worth of what I thought were Kingston memory modules and now I've got dozens of Infineon/Micron/TwinMos pieces of junk. If I would have ordered these "off-brand" pieces, many other companies would have been significantly less expensive. Just watch yourself and read the product descriptions carefully.

Reseller Reply    
Posted by
4/1/07 11:18 PM
We do not normally sell Kingston Memory. Micron is the main USA manufacturer of DRAM and modules and supplies memory to Crucial. Infineon is the main European manufacturer of DRAM and module (formal known as Siemens). Kingston is a third party manufacturer which actually purchases chips from Micron and Infineon. Both Micron and Infineon are considered higher quality than Kingston memory. We have very high ratings in Bizrate 5000+ and Yahoo Shopping 10, 000+.

MemoryTen [memoryx.com]
memoryx

Very Dissatisfied
Reviewer: hightex (1)
User Rating: 
Click Here to See the Profile for hightex

7/13/06 10:51 AM
I thought that this was a good company to deal with. Ordered two printer memory cards and one was bad, so we sent it back for a replacement. But instead of a replacement they credited the credit card. I called to order a new one and they said that I would get an email to which I needed to send back to them to complete the process. I asked, "why would I need to do that, you have me on the phone now, lets just order the memory now.” The customer service guy hesitated for a few seconds, said nothing and then put me on hold…music plays for minute...then the line went dead. No return phone call or anything. Lousy customer service!!!

Very Satisfied
Reviewer: Rickengeezer (4)
Click Here to See the Profile for Rickengeezer

1/13/06 6:26 PM
The bad ratings here made me nervous, but these guys shipped me the right (quite hard to find) laptop memory, worked perfectly, and they sent me the shipping information and UPS tracking number within a few days after the order was placed. They are okay in my book!

This review was modified by its author, Rickengeezer, on 1/13/06 6:31 PM.

Somewhat Satisfied
Reviewer: Rushiku (3)
Click Here to See the Profile for Rushiku

10/11/05 11:26 AM
Ordered in stock memory for laptop for next day delivery. Arrived on time and works. Slightly disconcerting that I recieved only an email stating my order had been recieved, no 'has shipped' email or tracking information made available.

Very Dissatisfied
Reviewer: VMF (1)
User Rating: 
Click Here to See the Profile for VMF

9/2/05 1:48 PM
Just an absolutely terrible buying experience, and I am convinced MemoryX is some kind of Ponzi Scheme where they continue to either not ship, or ship incorrect items, and then offer to send "replacement items" to you at vastly inflated shipping costs.  
 
I ordered some memory for an older laptop, was advised it was shipped, and then proceeded to wait 3+ weeks with no receipt of this mysterious "phantom memory".  
 
Since it was insured, I inquired and was greeted with a "please give us authorization to ship the product again at a cost of $22.05 on October 4th" It's September 2, but I'm supposed to wait another month to get the memory that was *supposedly* (cough) sent on August 10, AND get bent over for an extra $22 in shipping charges?  
 
I can't believe this company is still in business, and doesn't have a 0 rating on all vendor sites. I have bought from dozens of online hardware sites, and if something is lost or the wrong item sent, the quality companies work hard to make it up to the customer. Not so for MemoryX, they just stick their hand out, looking for more money.  
 
Unbelievable and appalling, all at the same time.  
 
Just a terrible little operation, and I feel sorry for anyone who deals with them in the future. I wouldn't buy from MemoryX if they were giving stuff away for free - I might find a BIG charge on my CC anyway.

Very Dissatisfied
Reviewer: lordhighoctane (1)
Click Here to See the Profile for lordhighoctane

8/11/05 11:32 AM
4 of 8 products were DOA. Took 3 hours of hold time to get to customer care professional. Who then said they couldn't overnight(I pay for it) my return product until it was in the system. I emailed tracking number next day only for them to tell me they had already shipped it ground although it wasn't in the system. I have used them in the past but will never purchase router memory or any other product. They told me all memory was tested and thats just bull. I had failures in two types of memory. It should not take half of my day to talk to customer NO support. It's not worth the savings. defective products and very, very bad customer service. Paul

Very Dissatisfied
Reviewer: nsimov (1)
Click Here to See the Profile for nsimov

1/13/05 9:55 AM
Ordered 128MB Rambus Memory on 11/30/04. Got bad memory chip (system will not boot with it). Opted for replacement, the replacement was bad too (system was crashing, ran tests, found bad modules on the chip).  
 
Call tag for the bad chips was NOT offered, despite their policy (meanwhile their policy got changed and they removed the call-tag part). Shipping charges refund was not offered or applied. The only credit I got was for the memory chip itself.  
 
Paid shipping THREE times - total of almost $30 – needed the chip fast so I sent it back 2nd day air, only to wait almost a week before the replacement chip is send (also bad). Missed my deadline as well. Finally got my refund minus shipping on 01/13/05. I will look elsewhere.  

Very Dissatisfied
Reviewer: forestw (1)
Click Here to See the Profile for forestw

1/6/05 12:06 AM
I used the MemoryX web site to determine the right memory for my handheld pc, and clicked the link to buy the part it offered. When it arrived, the SODIMM turned out to be the wrong part. (It physically would not fit in the device MemoryX claimed it was for, as sure as a square peg will not fit a round hole.)  
 
I explained the situation to MemoryX via email. My first message got a reply claiming that I was simply wrong about the part being incorrect. My followup messages were ignored.  
 
I called them on the phone during business hours, and was routed to a voice mail system. I left a voice message describing the details of the problem, and giving my contact information. That message was ignored.  
 
I called again several days later, and finally reached someone. Their customer service representative, Nicola, was argumentative and accusatory, claiming that I hadn't contacted them within the return period (which I had) and that the part was correct for the device. After about 30 minutes of discussion, and resending my copies of their email as proof of my claims, she agreed to to refund the entire charge to my credit card.  
 
I returned the SODIMM, and was credited only a portion of the credit card charge.  
 
In short, MemoryX ripped me off, and made no attempt to right the situation. I am very tempted to initiate a charge back through my credit card issuer. I will never do business with MemoryX again.

Very Satisfied
Reviewer: Tweak589 (1)
User Rating: 
Click Here to See the Profile for Tweak589

12/22/04 4:35 PM
I was looking all over for memory specific to this very old Compaq Presario laptop, and I had room for one upgrade chip. I found MemoryX's website and they had the exact computer model and specifications I was looking for. They also supplied me with saying how much maximum memory this laptop could hold, and it was very easy to determine how much I needed (the maximum). Considering how old this laptop was, it was very hard to find the specific memory for this model, and MemoryX had it all.  
 
I ordered on a Sunday, and the confirmation emails all came in as planned. Everything went well, and two days later (Tuesday) I recieved the package in the mail, just for the cheapest ground shipping! (said it would take 4-6 days). It was a rather large box, but it felt very safe for handling computer parts. The invoice receipt was in there, and the memory was packaged in a very hard sturdy plastic casing.  
 
I installed the memory, turned on the computer, and it works a charm. The computer is much faster, feels great, and have had no problems since then.  
 
For the good price, and excellent customer/employee feedback, I will definitely be ordering from these guys again! :)

Very Dissatisfied
Reviewer: phut60 (1)
Click Here to See the Profile for phut60

11/25/04 12:57 PM
I placed an order for a Twinmos 1GB SD Card because of it's high transfer rate, paid by credit card and USPS Priority mail. The price was 99.98 + 8.00 ship + 8.25 Tax. What arrivied was a Lexar 1GB SD Card with very standard transfer speeds. Also, the Lexar card was readily available on other sites for under $70.00. Since no one called or emailed, and the Lexar SD Card was not even listed on their website as an item for sale, I feel MemoryX committed fraud. The SD Card they sent me without comment was lesser quality and unacceptable. They have provided me with a RMA for a credit refund, however now I have had to pay a higher total cost to receive a replacement card in two days due to a trip. Plus the additional cost of the return shipping.  
Very poor business conduct. Philip, Palm Springs

This review was modified by its author, phut60, on 12/8/04 11:20 AM.

Very Satisfied
Reviewer: black_ultimate (5)
User Rating: 
Click Here to See the Profile for black_ultimate

10/4/04 6:59 PM
I'm pretty happy with this company. I bought a usb sd card reader for $10 (a good price). The shipping was cheap, a dollar or so. I don't know if got a confirmation email, but when called the company they verified my order (I might have accidentally deleted the email). I got my order in seven business days.

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