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Store Rating and Reviews MemoryTen [memoryx.com]

Homepage: http://www.memoryx.net Shop Now at MemoryTen [memoryx.com]
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
See all 512 participating companies!
  
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 3
Lifetime Reviews: 62
   
Lifetime Rating: 6.25 / 10 All Stores Avg.: 8.15
6.67 Pricing of Products and Services
10.00 Likelihood of Future Purchases
10.00 Shipping and Packaging
10.00 Customer Service
0.00 Return or Replacement
Show Reviews Read all 62 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
2800 Bowers Avenue  
Santa Clara, CA 95051
customer support email:
gsedillo@welovemacs.com
phone:
408-588-0077
customer support:
1-866-MemoryX (636-6799)
business hours (est):
8:00AM-4:00PM Mon-Fri

FAX: 408-588-1236


Trust and Ethics Policy
 MemoryTen [memoryx.com] Customer Reviews - Page 4
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Reviews 46 - 57 of 57
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Very Dissatisfied
Reviewer: Glidewide
Click Here to See the Profile for Glidewide

1/31/03 7:00 PM
I ordered (12) 128 mb ram chips for two Mac (9600 models)  
128mb, 5V, 60ns 4K Buffered, EDO, 168pin Dimm which cost me $426.07. What was sent to me was the FPM version. When I called MemoryX to find out why I was given the FPM instead of the EDO ram, I was told that they were the same ram. Now, if I had installed the FPM ram with my exsisting EDO ram I would of had serious problems. They are not the same. Another fact is that both types of ram have the same part number. In addition to that no one bothered to confirm that the order was correct before it was shipped out. Now, not only did I have to pay for the initial shipping, but I paid for the return shipping so that I could get the correct one sent back to me. I just got off the phone with their customer service and found out that the fedex package was signed for yesterday and they can't find the package. The comments made by their memory division makes one believe that they really don't know what they are doing. I've request a full purchase refund and will never use them again, considering that this was my first experience with them.

Very Satisfied
Reviewer: clarkmo
Click Here to See the Profile for clarkmo

1/30/03 3:00 PM
Purchased 2 x 256 mb TwinMos ddr pc3200. I recieved a call advising me that the ram with Twinmos chips was unavailable but could be substituted with one with winbond chips. My my, these are the cat's pajamas! The fact that they called me was almost unheard of in ecommerce. When I called there was always someone helpful to answer the phone. Couldn't be happier!

Neither Satisfied Nor Dissatisfied
Reviewer: macguy
Click Here to See the Profile for macguy

1/13/03 4:20 PM
Memory X helped me recover items purchased on their web site with my stolen card information.

This review was modified by its author, macguy, on 1/14/03 8:01 AM.

Very Satisfied
Reviewer: tonyyeh
Click Here to See the Profile for tonyyeh

1/6/03 6:38 PM
Very good service. I will tell my friends to shop here.

Very Satisfied
Reviewer: phkatz
Click Here to See the Profile for phkatz

12/19/02 1:51 AM
Best price available for an obscure memory part for an old printer. They had it in stock and shipped it immediately. I had it in my hands 3 days later. I am very pleased.

Very Satisfied
Reviewer: NoLimit
User Rating: 
Click Here to See the Profile for NoLimit

12/11/02 1:48 PM
Although their Reseller Rating is kind of bad, I decided to buy some TwinMOS PC3200 memory from MemoryX since they were cheaper than another store that was selling the exact memory. The ordered was filled and shipped quickly to me. The memory is running great and it's rated speed. I had no problems at all with this vendor and would recommend anyone who is buying computer memory to buy from MemoryX.

This review was modified by its author, NoLimit, on 12/11/02 1:50 PM.

Very Dissatisfied
Reviewer: plc
Click Here to See the Profile for plc

11/12/02 9:33 AM
I ordered a Cisco Falsh card  
I received the card but it was defective. I had to send it back ($60). I received another one wich is NOT COMPATIBLE with my router ! I asked for support 1 week ago and got NO ANSWER (I emailed, phoned...)  
 
I'm VERY Disapointed !!!

Reseller Reply    
Posted by
11/13/02 1:25 PM
I did receive your phone message, but could not call you to solve the problem. There was no phone number or reference information in the message for me to find you.  
 
Kenneth Olsen

MemoryTen [memoryx.com]
memoryx

Very Dissatisfied
Reviewer: richmcarnes
Click Here to See the Profile for richmcarnes

11/11/02 12:47 PM
On November 6,2002 I ordered memory from these people. With-in 2 hours, I realized that I had ordered the wrong memory. I sent an e-mail informing them and also a return request per the company's TOS. I was given an RMA number of 5991 indicating that the company did indeed receive my request. The following afternoon I received a call from a representative of this company who confirmed my request once more. This is a total now of 3 times. From this point on the company fumbled around, botched things up, and lied. First, they sent me a confirmation e-mail stating they had sent the wrong product despite being informed 3 times prior to shipment what it was I actually needed. I confronted them on this and told them to cancel the order. I then received an e-mail that said that the right order was actually shipped, but they would cancel the order. Why would they send me a false confirmation? Why would they cancel the order if it was indeed correct? The only possible conclusion is that they have very poor communications between divisions of their company. I did not appreciate being lied to. Then, to top it all off, I found that when I went in to leave feedback, my log in had been cancelled. Fortunately, I was able to get a new password and warn buyers about this company. Again, I do not reccommend them. They lack integrity and are very disorganized and inept. Unbelievable! Despite this company saying that they recalled the package sent to me--I received it on Nov. 12th. The invoice said ship to Rich Romne somewhere in California. My name is Rich Carnes and I live in Ohio??? I did not accept and I still don't know whether these people have charged my card or not. BUYER BEWARE!! This company is probably the most inept internet vendor out there and they do not stand by their word. MemoryX sales people are once again lying. They never sent me an e-mail identifying the correct memory. After a phone conversation, they sent me a confirmation e-mail with the wrong product still identified. As explained earlier, they then sent memory to my address that was designated to be shipped to someone else. Now, despite the fact that I cancelled all orders with them and sent their merchandise back, they charged my mastercard $63.15!!!??? They are liars and scam artists. Check out their overall rating. I am now in process of hassling with them to get my money back. They don't have a clue what they are doing. In response to MemoryX comment all I have to say is they are lying. I should never have received an order that was cancelled!! My credit card should not be charged for merchandise I do not have. Finally, confirmations should indicate what the customer ordered. MemoryX is attempting to make a hasty retreat from an awkward and embarrassing situation. I don't appreciate it and I'll blow their cover with the truth at every opportunity. My problems with this vendor are continuing as on Dec. 16, 2002 I received an e-mail from them thanking me for my recent purchase!!! They have charged my card again. They are idiots!!! I wrote them back demanding an immediate credit and requested that they get out of my hair. I am waiting on my card statement to see if these people finally fix their huge mess. I see their rating is going up. That is good that they recognize that they have been conducting subpar business with below average customer satisfaction. Personally, I would be afraid to ever go out on a limb with these people because there are better vendors/resellers.

This review was modified by its author, richmcarnes, on 12/19/02 4:21 PM.

Reseller Reply    
Posted by
11/13/02 1:22 PM
Customer mistakenly ordered the wrong memory, we proactively called and corrected his order and shipped the correct memory the same day. As of 11/11/02 The customer had not received his memory. He should wait to receive the memory before assuming it is incorrect. We believe he was looking at an old email when he concluded that the wrong product was shipped.

MemoryTen [memoryx.com]
memoryx

Very Dissatisfied
Reviewer: cedric.nanni
Click Here to See the Profile for cedric.nanni

11/9/02 11:32 AM
Memoryx sent me two times the wrong memory. I ordered an ECC memory for my SunBlade 100 and I received two times regular SDRAM. Then I sent emails to the custumer services and to the support and two weeks after I didn't get any answers.  
 
As I cannot add my comments to your comments, I put them here:  
 
Game over, try aqgain...  
 
We can play this game until the end of the life on earth...  
 
What I am sure now is that your company are not going to survive for a long time and it is my compensation for the money I lose by your fault. Of course you don't care, but your lose more money that you think.  
 
By the way I know what I saying when I say this is not a compatible ECC memory for my Sun Blade 100!!!  

This review was modified by its author, cedric.nanni, on 11/13/02 11:34 AM.

Reseller Reply    
Posted by
11/13/02 1:07 PM
It is the correct memory. We sent ECC to you both times. I checked the parts returned myself. If you are having a problem with the machine, you may email us at sferrer@memoryx.com. We can help you install the memory.  
 
Kenneth Olsen  
 

MemoryTen [memoryx.com]
memoryx

Very Dissatisfied
Reviewer: dmgmit
Click Here to See the Profile for dmgmit

10/7/02 11:49 AM
Purchased a 256mb Apple PB G3, iMac for a great price and not received. However Memoryx charged pryce in my VISA. BAD SERVICE :(

Reseller Reply    
Posted by
11/13/02 1:15 PM
We do not charge orders until they ship. Parts were shipped immediately on time. Please contact us if there is still a problem. kolsen@memoryx.com  

MemoryTen [memoryx.com]
memoryx

Very Satisfied
Reviewer: luvsnoopy
Click Here to See the Profile for luvsnoopy

10/2/02 8:05 AM
Purchased a 128 MB JetFlash USB Drive for a great price and received it sooner than expected. Product works great; would definitely buy from MemoryX again!

Very Satisfied
Reviewer: nrvgnm
Click Here to See the Profile for nrvgnm

4/8/02 3:49 PM
Excellent service. Ordered a 256MB SODIMM for my Dell Inspiron 8100 and it arrived in two days. Was one of the cheapest prices I could find for it and shipping charges are also pretty reasonable. I would buy from them again. Highly Recommended. A++++

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