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Store Rating and Reviews MemoryTen [memoryx.com]

Homepage: http://www.memoryx.net Shop Now at MemoryTen [memoryx.com]
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 3
Lifetime Reviews: 62

   


Lifetime Rating: 6.25 / 10
All Stores Avg.: 8.15
6.67 Pricing of Products and Services
10.00 Likelihood of Future Purchases
10.00 Shipping and Packaging
10.00 Customer Service
0.00 Return or Replacement
Show Reviews Read all 62 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
2800 Bowers Avenue  
Santa Clara, CA 95051
customer support email:
gsedillo@welovemacs.com
phone:
408-588-0077
customer support:
1-866-MemoryX (636-6799)
business hours (est):
8:00AM-4:00PM Mon-Fri

FAX: 408-588-1236


Trust and Ethics Policy
 MemoryTen [memoryx.com] Customer Reviews
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Reviews 1 - 15 of 57
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Very Satisfied
Reviewer: grandia01
User Rating: 
Click Here to See the Profile for grandia01

9/13/09 12:59 AM
I live in oman(middle east)and I ordered a mercury system-compatible memory card,it arrived after 21 days in perfect condition.including shipping,the whole order cost me ~$50.i like these guys and will recommend them to my friends.good job :)  
 

Very Satisfied
Reviewer: scribe012
Click Here to See the Profile for scribe012

6/18/09 8:07 PM
I recently ordered two 1GB sticks of memory for a Gateway 556GE desktop computer. This was my second order from MemoryTen and both times the memory worked perfectly. I had previously ordered memory from Gateway that crashed my computer and caused a boot problem that took four days to fix.  
 
It has been a real pleasure to deal with MemoryTen. For each delivery the product arrived very quickly and was packaged very nicely in a plastic casing, far superior to the Gateway packaging.  
 
I would highly recommend MemoryTen and would readily do business with them in the future.

Very Satisfied
Reviewer: Dave Dugal
User Rating: 
Click Here to See the Profile for Dave Dugal

5/31/09 2:27 PM
Very easy to find the correct memory on their Web site. Order was processed quickly and arrived in a reasonable time (for cross-country UPS Ground shipping) at a reasonable cost. Order status updates were top rate! Memory arrived in perfect condition and worked exactly as described.

Very Satisfied
Reviewer: Kendall212
Click Here to See the Profile for Kendall212

4/30/09 8:32 PM
Ordered some memory for my Apple Mac Pro (2009). I couldnt find a better price online than Memoryten. First, I was hesitant to place the order as the price was cheap compared to other online stores thinking that I might be cheated with 3rd party item. To my surprise, I received the order promptly, and they had good sales team who were able to identify what kind of memory I need and also gave me a discount off the webprice when I bought 4pcs...Thanks MemoryTen

Very Dissatisfied
Reviewer: pallemand
Click Here to See the Profile for pallemand

4/11/09 4:15 AM
ordered a Luxio 64 GB flash drive on Feb 23.rd for 139.98 USD + 15 USD shipping to Hong Kong.  
On Mar 4.th I contacted MemoryTen because the order was still being 'verified' (obviously the product was not in stock).  
A same day reply apologized the delay with it was an international order (!!!!) but assured me that it was ready to be shipped same day.  
Some days later, the product was actually shipped.  
I received the shipment on Mar 23.rd, but inside the box was a Transcend flash drive in stead of the ordered Super Talent drive.  
 
The product page on MemoryTen web site is quite good and comprehensive - lots of information:  
 
- A picture of the drive  
- Super Talents product number.  
- The dimensions  
- Available Colors  
- Manufacturer information  
- Tech information  
- Compatibility  
- Note on a supplied leather case  
 
all very specific to the Super Talent Luxio drive (only).  
 
But as MemoryTen didn't have the Super Talent drive in stock, they updated the product page by adding :  
 
'or Transcend depends on the stock availability' - (partly hidden between al the other information which still is 100 % Super Talent specific).  
 
And so they shipped the Transcend.  
 
The Transcend drive is a 'value' product (Transcend's own words), where as The Super Talent product is a high end product, so I was not happy with the replacement. And Transcend I can buy a lot cheaper here in Hong Kong, where as the Super Talent drive is not available here.  
 
I contacted MemoryTen Customer Support a few times, but all they offered me was to return the product at my cost. Then they would refund the 139.98 USD but not the shipping cost. But been cheated once already, I decided not to take the risk of being cheated again. I will try to sell the Transcend product myself.  
 
We mailed back and forth a few times, but without any luck. And when MemoryTen assigned a new person to handle the case, and I had to repeat everything again, I gave up.  
 
IMHO: No doubt, I have been scammed by MemoryTen. My advise: DON’T USE THEM - THEY ARE SCAMMERS.  
 
Regards  
Palle Thorstensen  

Reseller Reply    
Posted by
4/17/09 7:21 PM
I can assure you that we are certainly not in the business of scamming anyone. If there is a possibility that we would send a different brand other than what is pictured, we make sure to note it on our web pages. Below I have pasted the link to the page that you had made your order via.  
 
If you open the link you can see where the note on the different brands clearly stated. In addition, we also note the dates on which each web page has been updated. The most recent update for the page you ordered on was 2/09/09. Since you placed your order on the above page on 2/23/09, you can be certain nothing was updated thereafter.  
 
http://memoryx.net/pen64gb.html  
 
Dates of web page updates:  
# 011309, 012709, 020909

MemoryTen [memoryx.com]
memoryx

Very Satisfied
Reviewer: dlaughingman
Click Here to See the Profile for dlaughingman

12/9/08 6:23 PM
I was able to find the exact match pair 512 ddr sodimm ram for my Sony Vaio laptop. It was only 19.98! plus only one dollar for shipping. This was the best upgrade ever! This was half the price of the competition. I ordered it Thursday night, they shipped it out on Friday, and I got it Monday (CA to NJ). Thanks Memory Ten!

Very Satisfied
Reviewer: TwoHawks
Click Here to See the Profile for TwoHawks

6/5/08 2:29 AM
Excellent Selections, and Selection Helper. Good cross referenced memory with complete info. Excellent service - you talk to real people. I have been doing business with Memoryx for years and I keep coming back. Thought I'd stop by and drop a note for others.  
I am a professional engineer. I am not affiliated with MemoryX.

Very Dissatisfied
Reviewer: jlauve
Click Here to See the Profile for jlauve

2/10/08 1:22 PM
WeLoveMacs finally comes clean and removes the BBB logo from their webssite!  
 
I have been trying for almost two years to resolve a problem with WeLoveMacs (this started in 2006).  
 
I bought and was invoiced for a new power adapter for a PowerBook. They sent a scratched-up used/reconditioned unit.  
 
I chose not to make a fuss, but when it failed within the first two months, WeLoveMacs refused a refund because the order was more than 14 days old.  
 
They refused to acknowledge that it was not new, even though it shipped with some funky twoprong cable instead of the stock white Apple cable.  
 
They also refused to acknowledge that Apple sells new gear with a one year warranty.  
 
And they refused to refund my money.  
 
Last week I succeeded in getting the BBB to demand that WeLoveMacs remove the BBB logo from their website. WeLoveMacs has been displaying it for years without ever being accredited or affiliated.  
 
Yahoo! SHopping is finally getting into the act, and I have reached out to Consumer Affairs in California.  
 
All I wanted was a refund for a bait-and-switch move. Now WeLoveMacs is in a heap of trouble.  
 
Crime never pays.

Reseller Reply    
Posted by
4/8/08 1:02 PM
Please note that WeLoveMacs is a completely separate company from MemoryTen,Inc. We are MemoryTen,Inc. not WeLoveMacs.

MemoryTen [memoryx.com]
memoryx

Very Dissatisfied
Reviewer: sjdhoot
Click Here to See the Profile for sjdhoot

2/3/08 2:13 PM
They sent wrong shipment two times. I had ordered 2x1GB ECC PC3200 for my dell poweredge 1800 server. The servers were scheduled to be upgraded and i wanted them to bring them up ASAP. I ordered the RAM and the shipment was for wrong part I got PC4200. Poor customer support routed me to the technical support to whom i cannot talk; just mail. They told me to ship the part back at my cost and then they will send the replacement to me. I told them to charge the card again and send me the advance replacement along with shipping label for returning the earlier wrong part. They charged the card; i again got the shipment which was again for the wrong part i got PC4200 instead of PC3200 also i did not get the shipping label which they were supposed to send. So really a bad experience and would not suggest anyone to use them.  
 
Regards,  
Sameer.  

Very Dissatisfied
Reviewer: firebird9121
Click Here to See the Profile for firebird9121

12/6/07 10:13 PM
I would strong not suggest doing business with this company. I received an incorrect order and it has been one bad experience trying to get back my refund. Please shy away from doing business with them. They were very professional in collecting my money and selling me the product but completely the opposite in honoring their money back guarantee. It was a wrong product in addition that was sent to me.

Very Dissatisfied
Reviewer: wow1owo
User Rating: 
Click Here to See the Profile for wow1owo

1/11/07 3:34 PM
I should've checked resellerrating.com before I made purchase from memoryx.com  
Nice informative website is doing his job. luring people who are trying to upgrade their computers. I found and ordered extra memory for old Toshiba A10 laptop. The item has arrived but it was WRONG chip. not kingston PC2100 but some noname elpida PC2700. Surprised, I sent them e-mail. the respond was fast but helpless- "try it". stupid, it supposed to be complementary to the already installed memory. I wouldn't dare to mix different kind of chips in my laptop. that's said: Guys are total rip off, they should go out of bussines, 0, avoid and read resellerrating.com before your buy from someone over the internet.

Reseller Reply    
Posted by
4/1/07 11:18 PM
We do not normally sell Kingston Memory. Elpida is the main Japanese manufacturer of DRAM and modules. Kingston is a third party manufacturer which actually purchases chips from Elpida. Elpida is considered higher quality than Kingston memory. We have very high ratings in Bizrate 5000+ and Yahoo Shopping 10, 000+.

MemoryTen [memoryx.com]
memoryx

Very Dissatisfied
Reviewer: ckelly71
Click Here to See the Profile for ckelly71

10/6/06 4:13 PM
Buyer Beware!!! This company will use competing higher quality products to bait you into buying cheap-inexpensive-inferior products that should cost less. I ordered $1200 worth of what I thought were Kingston memory modules and now I've got dozens of Infineon/Micron/TwinMos pieces of junk. If I would have ordered these "off-brand" pieces, many other companies would have been significantly less expensive. Just watch yourself and read the product descriptions carefully.

Reseller Reply    
Posted by
4/1/07 11:18 PM
We do not normally sell Kingston Memory. Micron is the main USA manufacturer of DRAM and modules and supplies memory to Crucial. Infineon is the main European manufacturer of DRAM and module (formal known as Siemens). Kingston is a third party manufacturer which actually purchases chips from Micron and Infineon. Both Micron and Infineon are considered higher quality than Kingston memory. We have very high ratings in Bizrate 5000+ and Yahoo Shopping 10, 000+.

MemoryTen [memoryx.com]
memoryx

Very Dissatisfied
Reviewer: hightex
Click Here to See the Profile for hightex

7/13/06 10:51 AM
I thought that this was a good company to deal with. Ordered two printer memory cards and one was bad, so we sent it back for a replacement. But instead of a replacement they credited the credit card. I called to order a new one and they said that I would get an email to which I needed to send back to them to complete the process. I asked, "why would I need to do that, you have me on the phone now, lets just order the memory now.” The customer service guy hesitated for a few seconds, said nothing and then put me on hold…music plays for minute...then the line went dead. No return phone call or anything. Lousy customer service!!!

Very Satisfied
Reviewer: Rickengeezer
Click Here to See the Profile for Rickengeezer

1/13/06 6:26 PM
The bad ratings here made me nervous, but these guys shipped me the right (quite hard to find) laptop memory, worked perfectly, and they sent me the shipping information and UPS tracking number within a few days after the order was placed. They are okay in my book!

This review was modified by its author, Rickengeezer, on 1/13/06 6:31 PM.

Somewhat Satisfied
Reviewer: Rushiku
Click Here to See the Profile for Rushiku

10/11/05 11:26 AM
Ordered in stock memory for laptop for next day delivery. Arrived on time and works. Slightly disconcerting that I recieved only an email stating my order had been recieved, no 'has shipped' email or tracking information made available.

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