Great selection, good prices, actually was suprised with how well they performed and how fast they were in delivering the merchandise.Will do it again.
Yes, as has been described before about this business. The Web site is wierd, no way to check your order..no way to sign in to your "account".
I placed on order online. 2 days later a sales rep called to "check my credit card" & tried to sell me warranties,filters,etc. whick I refused.
He told me my order had been verified & the Sony HC7 Hi-def camcorder would be in my hands within 5 days. Three days later it arrived UPS with full USA Warranty with all the cords,charger & battery, as advertised.
The bottom line is $1079.00 is THE VERY BEST PRICE ON THE INTERNET I am VERY satisfied
This review was modified by its author, PoppyOK, on
3/2/07 10:49 AM.
I was really trying to like this company, especially after reading SOME of the positive reviews here. I was interested in ordering their Canon Powershot S5 which was going for a really sweet price. I decided to call them up to inquire about it. After going through their automated message system, a young man answer the phone (he sounded board/tired). I asked him if this camera was a USA model or a cheap Asian import, and he muttered something quickly that I didn't quite understand. Just letting you folks know, I have a mild hearing impairment over the phone, and so I need to be listening extra carefully and need have the person on the other line to speak clearly. Thus, I politely asked the gentleman the repeat what he said and he seemed to have muttered again. And so I kindly asked the 3rd time when he suddenly shouted at me, "How many times do I have to KEEP repeating to you?! I SAID IT'S THE USA VERSION!" At that point, I told him frankly. "I'm sorry, sir, I am hard of hearing over the phone." Sounding very annoyed, he then sighed and replied, "Yes, yes, it's the US version. Okay? Do you want to order it?" Naturally, after being yelled at, I simply told him "I'll think about it" to which he hurriedly replied, "Alright. Call us again when you're ready" then he abruptly hung up.
Great prices on their website, but I was really turned off with what I encountered with their customer service. I was shocked at how this representative treated me, and I wish I got his name so I could write a letter to the company.
They almost got a customer, but because of bad customer service, they lost this one here. I hope I only got a bad apple and that the other customer representatives aren't like this either.
We bought a Canon EOS Digital Rebel XTi Digital Camera from an online retailer called EnterprisePhoto.com. We chose this company because they were selling the camera for about a hundred dollars less than the competition. The website said that it had free shipping and the camera was listed to include a battery. Everything looked good and so we ordered it.
The next day we got a phone call from EnterprisePhoto.com. They wanted to know if we wanted a battery that lasts for 2 hours or a battery that lasts for 4 hours. These batteries that they were offering us cost EXTRA on top of the price of the camera. At first they told us that the camera didn’t come with a battery and that we would need to purchase one of these extra batteries in order to use the camera. I then mentioned that the website said that it was supposed to come with a battery. Then the guy on the phone started saying that yes the camera comes with a battery but it’s only to store the settings and you cannot take any photos with it. I told the guy that I didn’t want any extra batteries, and I only wanted what we originally paid for. The guy on the phone then said that if I didn’t order the extra battery my shipment was going to take 6 to 8 weeks to arrive when it was originally supposed to be here in a few days. At this point, I just told him to cancel the order and forget about it. That’s when the guy on the phone said that we would be charged a 75 dollar cancellation fee (even though they haven’t shipped OR charged me for the product yet). This fee wasn’t listed anywhere on the website. The guy on the phone also started to get a really nasty tone with me and so I hung up on him and called the company back to speak to a manager. They finally got a manager on the phone and I told him what happened. He said that because of the trouble he would charge me the 4 hour battery for the price of the 2 hr battery. I figured I had no way out of the situation without losing money so I agreed to the offer.
When I got the package a week or so later, it didn’t include two batteries. Instead, it had one battery and I looked at the model number of the battery and it was the exact same battery that ships with the standard camera box that you would get if you bought the camera directly from Canon. It basically wasn’t a special battery at all. Upon calling Canon, I found out that they don’t even make any 2 or 4 hour batteries and they never heard of any other companies making them either. These Canon camera batteries aren’t sold or advertised as having a certain amount of time that they will stay charged.
I called EnterprisePhoto.com and spoke to another customer service rep and told him my situation. He apologized and said that he would send me that 4 hour battery as soon as possible. I then asked him for the model number of the battery that he was going to send me and it turns out that it was the same exact model number (NB-2LH) of the standard Canon camera battery that I already received in the box! I then told him this and asked him to just refund me the extra amount of money that they charged me for the battery. At this point, he told me to hold on, and put me on hold for over 40 minutes before I hung up. The battery that they were going to send me costs only about 50 dollars online and they basically charged me 135.99 for this battery that should have already came with the camera anyway.
I then promptly went to the bank and tried to get the money disputed through them. I also found out, by looking at reviews online, that this company uses these types of "bait and switch" tactics very often and they have lots of negative reviews. I wish I had read these before I ordered, but I learned my lesson that I should read the negative reviews before ordering from a new website.
I hate these guys SO MUCH!
I was so happy at first to find a great deal on a Nikon D40. They called and 'confirmed' my address, and told me the battery it came with only lasted 15 minutes. They said they'd sell me a 5 hour one for $70 more with a charger. Well, it's still a good deal for the better battery so I said ok. They also said that they had a "Labor Day Special" and would upgrade my camera to a newer edition (with better lens mount) which was complete bullsh*%#. Still I said OK. I was hoping for the best, and it was still a decent deal.
Since then I've spent probably 2 hours on the phone (1.9hours on hold or getting hung up on). I think I called 21 times one day before I got through.
3 days after order: "Yeah, it ships tomorrow"
4 days: "Yeah it's shipped"
1 week: "It's in the mail"
2 weeks: "It's out of stock and we refunded your account"
WTF? How did it go out of stock AFTER it was 'in the mail'? On the bright side they did give me my money back, but I spent 2 weeks waiting for NOTHING!!
Never again will I order without THOROUGHLY researching the company. This one is obviously a SCAM! Serves me right for not doing my homework.
They're scam artists and frauds if you want to put it nicely, and @ssh0les if you want the truth.
NEVER EVER order from them!!
WARNING!!!! Do not buy. This is a bait and switch company. Terrible customer service. Spent loads of time on the phone with them to get hung up on multiple times, and to argue about not buying the upgraded firmware that would cost me an extra $150. They canceled my order because I didn't buy the upgrade. Don't waste your time with them.
This review was modified by its author, arextream, on
5/27/08 3:04 PM.
This photo retailer is a scam. After I placed and order for a Sigma photolens, a representative called me and was trying to sell me on a bogus adpater for 150 dollars. The plastic version made in China lasted 3 months! and the metal version made in Japan would last 10 years.
I cancelled my order because it was clear they were trying to inflate my order with useless items and 1 minute later a guy, pretending to be the manager called on the phone again to apologize because he overheard the sales person. But he said he was manager for BestPrice photo, a different retailer. It is obvious it is all the same operation, disguised with different names.
I also noticed that their kits are overpriced. The main object looks inexpensive but the lenses, digital memory, etc is 2-3 times the price of a reputable store.
Worst dealer to deals with.
Promisted to process order in 2 days but took 5 days to do it after my repeated calls.
Worst customer service. arrogant staff.
While cancelling the order i was told that there will not be any deductions if I don't accept the delivery from delivery man. But they deducted $35.
Will not recommend this dealer to anyone.
Called customer service for two weeks on daily basis... but was kept on hold most of the time. Whenever I Got chance to talk to customer service person & he promised to call me back for re-funds, but I haven't received any call from them. They don't respond even if you leave your voicemails.
This review was modified by its author, imprem, on
11/21/07 11:45 AM.
I ordered a camera on Nov 6 and received 2 emails on Nov 6 and 8 asking me to call to confirm the order. I replied to their email and canceled the order on Nov 10. On Nov 15 they billed my credit card and shipped the order despite my not confirming the order as they had requested, and my cancellation email. In the meantime, I had bought the camera from another company. I will not do business with Enterprise Photo again.
Called to cancel an order before it had been processed, they charged my credit card anyway and shipped it. After an hour on hold with their nightmarish customer service line, they called me a liar and told me to ship the item back at my own expense. I waited a month for a refund before filing a dispute with my credit card company. It's not an outright scam -- they do sell you goods at the price advertised -- but the customer service is horrible if existent.
I ordered my new CANON 40D over the phone. Guy who took my order-Thomas, convinced me to buy also 3 year insurance and High Speed Memory card for the camera. When I got my order the memory card wasn't the right one. They gave me $45 dollars cheaper one and after I called customer service they said that it is not possible and that this card is High Speed. It wasn't possible for me to get the card that I ordered. I lost $45 dollars. I wouldn't recommend this store to anyone.
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